Professional Documents
Culture Documents
Passenger Contract
The following information has been put together to help you familiarize yourself with the opportunity currently available
with Emirates Airline as well as assist you and your family in understanding some of the requirements and benefits in
choosing Dubai as your home base.
http://www.emiratesgroupcareers.com/pilots/
1.0 CONTRACT
Contracts are on permanent basis. Emirates does not employ pilots who are on furlough or leave of absence from their
current employer.
1.1 PROBATION
There will be a probationary period of six calendar months commencing from your date of joining.
Emirates recognizes the career progression aspirations of our pilots. Transfers between aircraft fleets will be offered
whenever possible, at the discretion of Fleet Management and in accordance with company policy.
Prior to commencing your command upgrade course, you will be required to sign a training bond for the amount of
USD $ 40,000 for a period of two years on a pro rata basis. The bond will come into effect from the date of completion
of the skills test. Should you have any remaining amount from your initial bond at the time of your upgrade (see section
4.0 for details), this amount will be waived and the command training bond will commence.
Please note: policies and allowances are subject to change therefore please refer to the Employee Handbook or Group Intranet for
clarification.
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Salaries, which are tax free, are paid monthly in arrears, in UAE Dirhams (US$1 = AED3.67) by credit transfer to the
employee's bank account in the UAE. We do not transfer the salary into an overseas bank account.
A380 Captain –
If you are currently type rated on A380, you may be entitled to an enhanced package. This is based on:
• 7000 hours command time flying an aircraft with a MTOW of 50 tonnes or more; of which
• 4000 hours are on A330/340/350/380 and;
• 500 hours were flown in the last 12 months before joining Emirates
• ICAO English level 6 (or equivalent)
Emirates currently offer the opportunity to join as a First Officer on the B777 and A380 fleet with an accelerated
command upgrade opportunity. You will need to operate the right hand seat for a minimum of 700 stick hours and
complete two Pilot Proficiency Checks (PPC’s). Assuming you meet the standards and display the required level of
performance, you will then be eligible for accelerated command via an assessment process and an upgrade course.
Please note: policies and allowances are subject to change therefore please refer to the Employee Handbook or Group Intranet for
clarification.
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Your initial salary will be an enhanced salary of 30,405 AED pm. All other remuneration will remain as a Frist Officer until
you are upgraded to a captain.
The company conducts an annual pay review to determine changes to basic salary and benefits structure & values. Any
changes to remuneration are made at the discretion of the company and there is no automatic entitlement to basic pay
progression through the salary scales. Agreed changes are normally effective from the 1st May each year.
It is a condition of employment that all Flight Crew attend and successfully complete such training courses as may be
required by the company. Courses are generally conducted in Dubai, however, should there be a requirement to use
third party facilities, accommodation and living expenses whilst off-station will be provided.
The bond for First Officers and Captains is US$42,000. Flight Crew will be bonded for a period of 42 months.
The bond agreement applies from the final line check and the release to the line. Employees are required to undertake in
writing, not to terminate employment for a period of not less than 42 months from the date of the first Pilot Proficiency
Check. Should you terminate your services, other than for medical reasons, then you shall be liable to pay to the company
the assessed pro-rata bond amount.
Please note: policies and allowances are subject to change therefore please refer to the Employee Handbook or Group Intranet for
clarification.
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Emirates Profit Share Scheme is an annual scheme based on the financial performance of the company. Profit Share
outcomes, which are not guaranteed, are generally declared with the full year Financial Results in May. Eligibility is as
per the scheme rules and applicable to colleagues who work for at least 6 complete calendar months during the financial
year and who are still employed on the profit share payroll pay out date following that financial year.
The scheme is based upon the financial results of the Emirates Group. The scheme rules are determined at the sole
discretion of the Board of Directors of the Group and may be amended, varied or suspended from year to year as
appropriate. The scheme payment has varied over the years with an average annual payment over the 25 years of 4.6
weeks basic salary.
Emirates has established a Provident Scheme which is set up under a Trust governed by Isle of Man Law and which is
administered by the Trustees in accordance with the rules of the scheme. The company will automatically enroll you after
a six month from date of joining.
As a condition of your employment you will be required to participate in the Provident Scheme subject to the scheme
rules and qualifying period. The vesting periods are set in the scheme rules – 75% of the ‘A’ account (Company
contribution) at 5 years of scheme membership, 100% of the ‘A’ account at 7 years of scheme membership. Monthly
contributions are 5% from you and 12% (of your basic salary) from the company for the first 10 years of service and 15%
thereafter.
Members with more than 10 years of qualifying service can choose to either receive future additional company
contributions – i.e. the 3% difference – as cash in their monthly pay; or continue with the higher company contribution
going into the A Account – i.e. the default position if you do not elect to make a change.
You will be guaranteed a minimum End-of-Service payment of 21 days basic salary per annum for the first 5 years of
service and then 30 days basic salary per annum for each year of service beyond 5 years. At your end of service you will
receive the higher of the value of your Provident Scheme 'A' account OR the End of Service Benefit (EOSB) but not both.
Your date of entry to the Provident Scheme will be the 1st day of the 7th month following your date of joining the
company.
Please note: policies and allowances are subject to change therefore please refer to the Employee Handbook or Group Intranet for
clarification.
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75% of the ‘A’ account value (company contribution) at 5 years of scheme membership
OR
End of Service Benefit, calculated at 21 days basic salary per annum for the first 5 years of service and then 30 days basic
salary per annum for each year of service beyond 5 years.
Higher of either:
All crew members have a minimum of 7 days off in any consecutive 28 days and an average of at least 8 days off in each
consecutive 30 day period, averaged over three such periods. These figures will be prorated in relation to periods of
leave.
You are eligible for 42 calendar days annual leave credited at 3.5 days per month.
Annual Leave cannot normally be taken until the end of six months, i.e. upon completion of the probationary period.
Leave shall be taken in accordance with the leave bidding / roster system established by the Company.
The Annual Leave Destination [ALD] will be an international or national airport (in the country of origin/ permanent
residence) nearest to your place of residence as specified in the Contract of Employment at the time of joining and is
based on a number of factors, including nationality, permanent address, residency rights and taxation status, employment
history and point of recruitment.
The Annual Leave Ticket is only issued to the annual leave destination for the first three years of service, thereafter the
ALT may be used for any destination on the Emirates route network.
Once per year, for the purpose of taking annual leave, you and your eligible family members resident with you in Dubai,
will be provided with tickets as follows:
If Emirates operates to your ‘Annual Leave Destination’- a return ticket to the Emirates destination.
Please note: policies and allowances are subject to change therefore please refer to the Employee Handbook or Group Intranet for
clarification.
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Education Leave travel tickets (ELT) are available for those children in full time education outside Dubai, at the rate of
two per child per year, (to a maximum of three children) up to the age of 23. Education Leave tickets can be issued prior
to the completion of six months service.
First officers are eligible for economy (Y)/business (J) status tickets and Captains for business (J)/first class (F) status
tickets. Children under 13 years are not eligible for upgrade.
9.0 EDUCATION
Education support assistance is available for up to three children, from their 4th to 19th birthday, educated either in the
UAE or overseas.
Primary school – up to AED 47,500. Reimbursed 100% of first AED 23,750 / 90% of the balance per academic
year.
Secondary school – up to AED 72,500. Reimbursed 100% of first AED 36,250 / 90% of the balance per
academic year.
Registration Fees – AED 500. Reimbursed as a one off payment once during primary level and once during the
secondary level.
Admission Fees – AED 2,000. Reimbursed as a one off payment once during primary level and once during the
secondary level.
For children who are educated overseas, only the tuition fee upto the overall allowance limit will be reimbursed.
Tution fees may also include boarding costs where boarding is at the school. Other fees such as books, transport,
taxes, registration and/or admission fees will not be covered.
Some of the schools in Dubai provide the option for direct billing so you will not have to pay the fees and claim
for reimbursement. The payment can be processed as a direct transfer to school and any additional costs will be
deducted from your salary.
10.0 ACCOMMODATION
All pilots (FOs and Captains) will be allocated a three or four bedroom villa.
We will cover the costs of electricity, air conditioning, gas, water and municipality taxes.
Please note: policies and allowances are subject to change therefore please refer to the Employee Handbook or Group Intranet for
clarification.
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Company accommodation can be furnished with living/dining room/bedroom furniture with curtains and lamps provided
as well as refrigerator, oven/stove top, dryer and washing machine. Have a look at the accommodation video on our career’
side to ensure the furtniture feets your needs.
The cost of the furniture (up to 45 000 AED) is written off over a period of 5 years.
If you have chosen unfurnished accommodation, you will be given the furnishing allowance of 45,000 AED and you may
buy furniture or use this money to bring your own furniture to Dubai.
If you choose, you can also get a starter pack of linen, kitchen items and crockery. This can be provided for approx. 3300
AED. We will provide you with an inventory list outlining what is included in the starter pack prior to joining,
The furnishing allowance is written off over 5 years. Should you leave within this time, the pro-rated amount would be
deducted from your final settlement.
You will be responsible for arranging the delivery of your furniture. Please be aware you will arrive to an ‘empty shell’ (
appliances are not included). Temporary accommodation will be provided for up to 12 days to give you time to settle in.
You may choose to change the paint of the interior, however when you are leaving the premises, it is your responsibility
to leave the villa in its original condition to avoid charges.
If you opt for the unfurnished accommodation, you are entitled to 14 days in temporary accommodation.*
In case your permanent accommodation is in the process of being prepared/ signed off to you, we may provide
temporary accommodation until your accommodation is ready.
*Please note that temporary accommodation is semi-furnished, and does not come equipped with ‘starter pack’ items such
as bedding, towels, crockery and cutlery.
The accommodation allowance is available only for local recruits currently in privately purchased or rental
accommodation in Dubai.
Please note: policies and allowances are subject to change therefore please refer to the Employee Handbook or Group Intranet for
clarification.
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10.4 INSURANCE
The majority of the villas are in complexes which have sports and leisure facilities, but not all. Many of the apartment
buildings also have sports and leisure facilities.
10.6 PETS
Not all accommodation in Dubai allows pets, many of our Company Provided apartments do not allow pets however most
of our villas do. If you choose to bring your pet to Dubai, let us know upon signing the contract of employment. You
will need to make the arrangements and cover any costs, including quarantine and clearance. Please be sure to confirm
the specific breed can be imported as per Dubai Municipality regulations.
You will be covered under a Medical Insurance Scheme, which provides 24 hour worldwide cover. The policy also provides
life and accident insurance benefits (see Point 11.1 for details).
The premium for compulsory family cover [spouse and up to three dependent children residing in Dubai] is paid by the
employee. Additional children will be insured at a marginally higher premium.
Coverage for dependents is mandatory; approval must be obtained to withdraw from scheme. Children are covered up
to age of 19 years only.
Please note: policies and allowances are subject to change therefore please refer to the Employee Handbook or Group Intranet for
clarification.
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The Medical Insurance Scheme does not cover existing ailments. There is a six month waiting period for non-urgent minor
surgery and a six month waiting period for pregnancy and pregnancy-related conditions from the time the female
employee or spouse joins the scheme.
Should you currently have private medical coverage for yourself and/or your family it is strongly recommended that you
do not cancel this medical cover prior to joining the Emirates Group, particularly if you or your family have pre-existing
medical conditions. It is also strongly recommended that you do not cancel any existing medical insurance cover for
yourself and family until you have satisfactorily completed your 6 month probationary period.
Eligibility for Group Dental Cover is determined only after clinical assessment is carried out at the Emirates Dental Clinic.
The Company will insure you under a Group Personal Accident scheme and will pay the premium on your behalf. The
maximum sum insured for death due to an illness or an accident or permanent total disablement arising out of an accident
is 48 months basic salary.
The company insures all flight crew as listed below, against permanent loss of licence arising from accident or sickness:
Emirates provides an Exchange Rate Protection scheme [ERP] whereby 50% of the basic salary is protected against
exchange rate fluctuations between the UAE Dirham and their currency classification. The company uses a ‘Threshold
Protection Exchange Rate’ which is the statistical average exchange rate for the last five years; the ‘Threshold Protection
Rate’ is set annually on 1st January.
Payment, if applicable, will be made to a maximum ceiling of 15% above the threshold protection rate. Your currency
classification is related to your nationality, passport(s) held, place of domicile etc. and is linked to the annual leave
destination; it may not be changed during employment.
Please note: policies and allowances are subject to change therefore please refer to the Employee Handbook or Group Intranet for
clarification.
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From date of joining you are eligible for tickets on the Emirates route network at the category C (firm) rate only.
Category A (standby ID90) tickets have a waiting period of 3 months for you and there is no waiting period for your
family (they can avail of them from your date of joining).
Special tickets (extended family and friends) can only be booked after 3 months.
Upon completion of 3 months of continuous service, you are eligible for the following concessions on Emirates:
For children over 21 and for the employee’s father, mother, father in law, mother in law, brother[s] and sister[s], the
entitlement is two tickets each per year in category A (subload) rate and unlimited category C rate (firm) tickets.
Employee’s father, mother, brother[s] and sister[s] are eligible for two tickets per year on category A rate [subload]
category and unlimited category C rate (firm) tickets.
Married employees are entitled to unlimited concessional travel tickets at ‘A’ or ‘C’ rate for employee, spouse and children
under 21 years and for children between 21 and 23 years, if in full time education.
Unmarried employees are entitled to unlimited concessional tickets on Emirates at category A rate [subload] and at
category C rate [firm].
Special tickets are similar to a category C ticket [firm] and available to family and friends (max. 10 per year) upon
completion of the probationary period.
15.0 TRANSPORT
Transport is provided as a pick-up service between the employee’s residence and point of duty and vice versa, if living
in Dubai. If living outside the confines of Dubai, the pick-up service will not be provided and no allowance will be paid
in lieu. The Company does not provide recreational transport.
Stopover allowances apply at all layover locations, paid in local currency. Details of these will be provided by Flight
Operations, outlining the current rates and locations.
Emirates Platinum Discount Card is oferred exclusively to Emirates Group employees and their dependants who have
subscribed to the program and are based in the UAE. The discount card can be used in over 600 retailers and service
suppliers, all this available at an annual fee of AED360.
Discounts in a range of shops, restaurants and many other services vary depending on the provider. Average discounts
range from 10% to 30% in general, with the highest being 50% in some places.
Please note: policies and allowances are subject to change therefore please refer to the Employee Handbook or Group Intranet for
clarification.
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You can upgrade your Platinum Card to a Club Membership which in addition will give you free access to selected Leisure,
Health & Fitness clubs around the city, available at an annual fee of AED1325.
18.0 VISAS
It is recommended that your family joins you in Dubai at a later stage once your residence visa has been issued. This can
take approx. 2 weeks.
Once you have your residence visa stamped in your passport, you can then start your family visa process. Emirates
cover the the costs associated with your family’s residence visas. It will take up to 10 working days to process. Emirates
will then provide a confirmed joining ticket to your family once their visa has been approved.
If you decide to travel with your family at the start of your contract, it will be your responsibility to cover all expenses
related to travel and visit visa for your family. Note there is a requirement to pay the cost of transferring the visa from
visit to residence type, and your family may be required to exit the country while the visa is being processed.
For the issuance of the visa, you will need to provide an attested marriage certificate, passport copies with a minimum of
6 months validity, and passport photographs.
Marriage certificate attestation can be a time consuming process, as you need to complete the following steps:
Attestation by the Ministry of Foreign Affairs in the country where your marriage took place.
Attestation by the UAE Consulate/ Embassy in the country where the marriage took place
Once in Dubai, you must take the original marriage certificate to the UAE Ministry of Foreign Affairs to be
attested.
Please note that if your marriage certificate is in a language other than English, it must be legally translated into English
prior to being attested.
For details on how to get your marriage certificate attested if issued in the USA, please visit:
Proof of relationship will be required by the government if you want to sponsor adopted/ stepchildren and receive the
employment benefits.
Adopted children:
You must provide a court document indicating that you are the legal guardian.
Please note: policies and allowances are subject to change therefore please refer to the Employee Handbook or Group Intranet for
clarification.
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Dual nationality holders should choose which passport they intend to use for visa endorsement. Due to security related
requirements, US passport holders MUST use this passport over others held.
Upon joining, the UAE GCAA regulations for the issuance of flight crew licences are as follows:
All logbooks must be brought with you at the time of joining. It is mandatory that the logbook has been certified
by an accountable post-holder (the Chief Pilot or Director of Flight Operations), verifying the type of aircraft
and hours flown.
The instrument rating (IR) and the type rating (TR) can be expired but no longer than within 12 months at time
of joining Emirates.
The Road and Transport Authority in Dubai created a system that requires expatriate drivers and their sponsored
spouses/family members to undertake a series of driving lessons and a road test prior to becoming certified to drive in
the UAE. The certificate is then taken to the local Dubai traffic police station where a licence is then issued.
For pilots who carry a passport AND a driving licence both of which are from the list of exempted countries seen in Figure
2 overleaf, a licence is issued on the basis of the licence carried.
The most restrictive condition is if the pilot has a passport or licence from a non-exempt country. This pilot will need to
complete two tests – a computer signal test and a road driving test, on condition that they have a permanent driving
Please note: policies and allowances are subject to change therefore please refer to the Employee Handbook or Group Intranet for
clarification.
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If pilots do not have a driving licence from their own country or they hold a temporary licence, it is necessary to complete
forty (40) training sessions with a road test and signal test.
For a pilot’s spouse, the requirements above apply for the issuance of the direct exchange of the home licence for the
Dubai licence. However, for those pilot’s spouses who do not qualify for the direct exchange, standard classroom training
of 40 training sessions, practical road driving and signal testing is required. Licences for children or others that a pilot
may sponsor in the UAE are the same for other citizens and require classroom, practical and testing sessions.
Whilst conducting your own research of Dubai, you may find the following websites helpful:
http://www.dubai.ae/en.portal
http://www.expatwoman.com
http://www.expatarrivals.com/dubai
Please note: policies and allowances are subject to change therefore please refer to the Employee Handbook or Group Intranet for
clarification.
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Dubai Lifestyle:
As a resident in Dubai, there is plenty of entertainment available for you and your family.
http://www.timeoutdubai.com
http://www.dubaicityguide.com
https://www.visitdubai.com/en/
Please note: policies and allowances are subject to change therefore please refer to the Employee Handbook or Group Intranet for
clarification.
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