UGS Network Status checks (SOP)

SOP Number V Effective Date: 12/10/2018

SOP Title: USSD Server monitoring
Review Date:
Procedure

NAME TITLE DATE

Author Sankara UGS Network checks Procedure
Narayanan
Reviewer UGS Network checks Procedure

Authoriser UGS Network checks Procedure

NAME TITLE Comments DATE

pg. 1 CSGI (SOP)

Table of Contents:

1 Purpose & Scope:.............................................................................................................................3

2 Introduction:.......................................................................................................................................3
3 Network Monitoring...........................................................................................................................3
4 Communication matrix:....................................................................................................................7
5 Incident Management:......................................................................................................................7

1 Purpose & Scope:

This document serves as a guideline for the recommended Escalation &
Communication of incidents in the USSD system. It provides how to monitor the
USSD application server and explains to which team incident to be routed.

pg. 2 CSGI (SOP)

2 Introduction:
USSD server provides telecommunication solutions for the corporate sector
services like USSD &SMS based product subscription. USSD services appear in
a menu-based portal, in which subscribers can choose the desired service.

USSD ARCHITECTURE
Customer’s OMAP
Console

TP
HT

USSD APS USSD GW

SMPP+ SS7 Network

PP
SM
P
TT
L /H
X M USSD Center
PP

SN
SM

M
SOA

P
P

Applications
(Large
Accounts) NMS

SMSC PP Server

3 Network Monitoring
Follow the below Step for the Network Status check Monitoring:

Step: 1
Login to UGS Node using below credentials.
Username/password : root/*********

Step: 2
Switch user to omni as below and verify whether the prompt changes.
Jamaica-ugs1a ~ # su - omni

pg. 3 CSGI (SOP)

Step: 3
Execute the below mml command as below and you will get Yes/No option, give Yes
Expected output: You will get the active and standby node.
command Name : <displ-designation>
Jamaica-ugs1a ~ $ mml
MMLCMD=termhandler NODENAME=C7 destname=PM
+-------------+ Terminal Handler [Started]
| TermHandler | Copyright 1993, 1994 DGM&S
+-------------+ All Rights Reserved
Usage: Filename: - to execute from a file
MML command: - series of mml command(s)
OMNI [19 Dec 2019 11:35:40] #1:displ-designation;
Send [DISPL-DESIGNATION;]? [Y/N]y
Sent MML command #1 to PM, cmd[DISPL-DESIGNATION;]
starting 600 sec. timer...
1 [19 Dec 2019 11:36:11]
DISPL-DESIGNATION;
Designatable Process copies for system 201

Process Active Copy Standby Copy Idle Copies

TAP ugs1b ugs1a
PM ugs1b ugs1a
PortMon ugs1b ugs1a
OOSVR ugs1b ugs1a
GUISVR ugs1b ugs1a
MCONF ugs1b ugs1a
C7_NM ugs1b ugs1a

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C7_MEAS ugs1b ugs1a
C7_L3MTP ugs1b ugs1a
C7_SCMG ugs1b ugs1a
C7_ISMG ugs1b ugs1a
C7_ISPROXY ugs1b ugs1a
C7_TCMG ugs1b ugs1a
GSM-0150-0-1 ugs1b ugs1a

Command to check the specific process LIVE logs

Omd <Process name>

Usage: Filename: - to execute from a file

MML command: - series of mml command(s)
OMNI [19 Dec 2019 11:36:11] #2:

Step: 4
To check the active link status use the below commands
Link status should like inbolraP
OMNI [19 Dec 2019 11:53:42] #3:displ-slk;
Send [DISPL-SLK;]? [Y/N]y
Sent MML command #3 to PM, cmd[DISPL-SLK;]
starting 600 sec. timer...
3 [19 Dec 2019 11:53:49]
DISPL-SLK;
--- SIGNALLING LINKS --
Name Nbr LSet LSet SLC Port Chan Speed ADPC State Status
Name Nbr
LNK4 1 LSET1 1 4 64 2 64K 6754(0x1a62) ACTIVE inbolraP
LNK5 2 LSET1 1 5 65 3 64K 6754(0x1a62) ACTIVE inbolraP

pg. 5 CSGI (SOP)

LNK6 3 LSET1 1 6 66 4 64K 6754(0x1a62) ACTIVE inbolraP
LNK7 4 LSET1 1 7 67 5 64K 6754(0x1a62) ACTIVE inbolraP
LNK8 5 LSET2 2 0 32 2 64K 6755(0x1a63) ACTIVE inbolraP
LNK9 6 LSET2 2 1 33 3 64K 6755(0x1a63) ACTIVE inbolraP
LNK10 7 LSET2 2 2 34 4 64K 6755(0x1a63) ACTIVE inbolraP
LNK11 8 LSET2 2 3 35 5 64K 6755(0x1a63) ACTIVE inbolraP
LNK13 9 LSET2 2 5 97 3 64K 6755(0x1a63) ACTIVE inbolraP
LNK14 10 LSET2 2 6 98 4 64K 6755(0x1a63) ACTIVE inbolraP

--- SIGNALLING LINK STATUS LEGEND ---

i - installed I - not installed

n - link normal
b - not locally blocked
o - not remotely blocked
l - not locally inhibited
r - not remotely inhibited
a - SLT Alignment enabled
p - SLT Periodic enabled
F - link failed
B - link locally blocked
O - link remote blocked
L - locally inhibited
R - remotely inhibited
A - SLT Alignment disabled
P - SLT Periodic disabled

Usage: Filename: - to execute from a file

MML command: - series of mml command(s)

OMNI [19 Dec 2019 11:53:50] #4:

pg. 6 CSGI (SOP)

4 Communication matrix:

First POC Olive

Daniel Callihan
17865740091
Escalation
daniel.callihan@cwc.com / Mothish
Tier I
mothish.kamalakkanna@cwc.com
+91-98844 52602

Itay Yefet
Escalation
17864931984
Tier II
itay.yefet@cwc.com

5 Incident Management:

Step Action Description

Mail to
Any abnormality raise internal SCCD ticket and
Olive.Grant-
1 send mail to customer with the issue
Williams@cwc.com
description

Communicate (Call & Follow the Same process followed by IT

2
Email) Ops(outage notification process)

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