Professional Documents
Culture Documents
Kriti Gora
3. Earned:
1. Product review on youtube social media or blogs
2. Media coverage of products service brands or events
conversions. Mention
your reason for the
same. 1. Engagement
30%
1. Conversions
40%
(c) Purchase
1. Social mentions.
2. Top-of-mind brand recall
(d) Delight
1. Net Promoter Score (NPS)
2 Customer Satisfaction (CSAT)