INTRODUCTIO

N
Summer
internship is
basically done
for the purpose
knowing about
the
particular field
in detail. It
gives more
practical
knowledge
about the
company’s
procedure and
heir system
. “AN ORGANISATI
ONAL STUDY ”
is the way
of understandin
g fully aboutthe
company and it
helps me to do
the final
project in any
company.
These short
termexperience
provide a real
insight into
what it’s
actually like
working in a
particular job
or career field.
There is simple
time it gets into
a regular work
routine and
gain
valuableknowle
dge and skill.
Summer
internship can
be helpful since
it can lighten
my course
loadduring this 
semester. I did 
an internship i
n
KERALA ROADWA
YS (P) Ltd
. In
thatorganizatio
n I found many
employees
involved in
their work
sincerely. In
that I got
one person nam
ed
 Mr. K.P. SAJI,
who had helped
me to
understand
about the
company
andindustry. 
 o gistics man
agement is the 
part of supply 
chain manage
ment that plan
s!implements!
and control the
effective!
efficient
forward! and
reserve flow
and storage
of goods! servi
ces and related 
information be
tween the poin
t of organ and t
he point of con
sumption in
order to meet
customers’
re"uirements. #
professional
working in the
field of logistics
management is
called a
logistician
. Supply chain
management can
deal with
campus planning
and building
design for
movement of
materials! or
with logistics
that deal with the
tangiblecompone
nts of a supply
chain. Specially!
this covers the
ac"uisition of
spare parts.
1
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INDUSTRY
PROFILE
 Transportation 
moves people a
nd goods from 
one place to an
other using a va
riety of vehicles
across different
infrastructure
system. It does
this using not
only technology
$namelyvehicle
! energy and
infrastructure
%! but also
people’s time
and effort&
producing
not only
thedesired
outputs of
passenger trips
ant fright
shipments! but
also adverse
outcomes such
as air  pollution!
noise!
congestion!
crashes and
fatalities.
Ovrv!"#
'ith the changin
g economic sce
nario! factors s
uch as globaliza
tion of markets
!international 
economic integ
ration! and re
moval of barrie
rs to business a
nd trade andin
creased compe
tition have enh
anced the need 
of transportati
on. It is one of 
the mostimport
ant
infrastructure
re"uirements
which is
essential for the
expansion of
opportunitiesan
d plays an imp
ortant role in 
making or brea
king the compe
titive positioni
ng. Thetranspo
rtation
industry! which
involves
carrying passen
gers
and freight! is
among the
largestemployer
s in the
world. Transpor
t volumes
in India
remain much
less than
those in
the developed
countries.India
has still to go a
long way in
strengthening
its
transportation
network. The
countriestransp
ortation net
work suffers
from several
inade"uacies
and! in
particular it
has
littleresilience
to deals with
unforeseen
demand. Trans
portation! like a
ll the industries 
is largely influe
nced
by information 
andcommunicat
ion technologies
with the focus
being on
knowledge of
customer needs
and valueadded
service. Surface
transport is
provided by the
road and the
Indian railway
$primarily
for carrying low
value bulk
commodity!
mostly for the
government
sector%. (argo
road transportis
 entirely in
the hands of
the private
sector. #n
estimated ).*
million trucks
$+ton
capacity%
crisscross the
country
covering
more
than ,-!---
kilometres
of roads. In
India road
transportatio
n is preferred
for cargo
movement!
whereflexibili
ty of routing
assumes
importance.
It facilitates
doortodo
or delivery!
overcoming
unnecessary
delays
normally
take place in
the other
modes
of transportat
ion.
2
  Highlight

 Add Note

 Share Quote

M$%&r
'r&"t !*
I*d!$*
Tr$*+&rt
t&r
India’s
transport sector
is large and
diverse& it
caters to the
needs of ).)
billion people.In
*--/ the sector
contributed
about 0.0
percent to the
nation’s 123!
with road
transportationc
ontributing the
lion’s share.
1ood physical
connectivity in
the urban and
rural areas
isessential for
economic
growth. Since
the early )++-s!
India4s growing
economy has
witnesseda rise
in demand for
transport
infrastructure
and
services.5oweve
r! the sector has
not been able to
keep pace with
rising demand
and is provingto
be a drag on the
economy. 6ajor
improvements
in the sector are
re"uired to
support
thecountry4s
continued
economic
growth and to
reduce poverty.
R$!-"$

Indian 7ailways
is one of the
largest railways
under single
management. It
carriessome )/
million
passengers and
* million tonnes
of freight a day
in year *--/ and
is one of the
world’s largest
employers. The
railways play a
leading role in
carrying
passengers
andcargo acros
s India4s vast
territory. 5owe
ver! most of its 
major corridors 
have
capacityconstra
int re"uiring
capacity
enhancement
plans.
R&$d

7oads are the
dominant mode
of
transportation
in India today.
They carry
almost
+- percent of
the country’s
passenger traffi
c and 80
percent of
its freight.
The density of
India’shighway
network  at
-.88 km of
highway per
s"uare
kilometre of
land 9 is similar
to that
of the :nited
States $-.80%
and much
greater than
(hina4s $-.)8%
or ;razil4s $-.*-
%. 5owever!
most highways
in India are
narrow and
congested with
poor surface
"uality! and <-
percent
of India’s
villages do not
have access to
allweather
roads. 7ural
7oads #
ifeline for
=illagesin
India>
(onnecting
5interland to
Social Services
and markets
P&rt
 9 
India has )*
major and ),/
minor and
intermediate
ports along its
more than /0--
kmlong
coastline. These
ports serve the
country’s
growing foreign
trade in
petroleum
products!iron 
ore! and coal! 
as well as the i
ncreasing mov
ement of conta
iners. Inland w
ater 
3
 

transportation
remains largely
undeveloped
despite
India4s )<!---
kilometres of
navigablerivers
and canals.
Av!$t!&*/
India has )*0
airports!
including ))
international
airports. Indian
airports
handled
+8million
passengers
and ).0 million
tonnes of cargo
in year *--
8*--/! an
increase
of ?).<@for
passenger
and )-.8@ for
cargo traffic
over previous
year. The
dramatic
increase in
air traffic for
both passengers
and cargo in
recent years has
placed a heavy
strain on the
country4smajor
airports.
3assenger
traffic is
projected to
cross )--
million and
cargo to
cross ?.?million
tonnes by year
*-)-.Transport
infrastructure
in India is
better
developed in
thesouthern
and
southwestern
parts of the
country.
P!+-!*
tr$*+&rt
 9 
It sends goods 
through a pipe! 
most commonl
y li"uid and
gases
are sent! but p
neumatic tubes 
can also send so
lid capsules usin
g compressed ai
r. Aor li"uidsBg
ases! anychemic
ally stable li"uid
or gas can be
sent through a
pipeline.
Shortdistance
systems existfor
sewage! slurry!
water and beer!
while
longdistance
networks are
used for
petroleum
andnatural gas.
LOGISTICS
SCENARIO IN
INDIA
 
 

ogistics is the
backbone of the
economy!
providing the
efficient! cost
effective flowof
goods on which
other
commercial
sectors depend.
The logistics
industry in
India isevolving
rapidly and it
is the interplay
of
infrastructure!
technology and
new types
of service provi
ders that will de
fine whether the 
industry is able 
to help its custo
mers reduce the
ir l o g i s t i c s  
costs and 
provide ef
fective ser
v i c e s . 2espite 
weak economic 
sentiments! the 
logistics C ware
housing industr
y
continued towit
ness growth
largely due to
growth in
retail!
ecommerce
and
manufacturing
sectors.
The1lobal
ogistics
sector is
expected to
grow at
around )-)0@
in the period
*-)?)<.
'iththis forward
looking attitude
and a promise
of growth and
improvements!
the service
orientedlogistic
s industry is all
set to expand
beyond the
horizons in the
latter half of
this decade!
utilizing this
fiscal year as its
launch pad.
Dver the last
two years! the
industry has
focused on
4
 

cost
optimization
and individual
productivity
amidst
economic
uncertainty
and a competiti
velandscape.
This has
resulted in very
low job
generation and
retention. 6ost
of the
hiringduring
these years was
replacement
hiring.
K $--*'
0$d 1 -&'!
t! !*d2tr
 

#
•

3oor
Infrastructure
 

Trade
7egulations
 

Trained
6anpower 
 
ack of
Training
Institutions
 

Information
and
(ommunications
Technology
 
5
 

COMPANY
PROFILE
 Kr$-$ R&$d"$ 
(P) Ltd
! popularly
known across
India as E7S!
was
established by 6
r. =E
6oidoo in the ye
ar )+8* as a one 
stop logistics sol
utions provider 
for the SouthIn
dian region.
Today! five
decades later!
E7S consistently
ranks among
the top five
logisticscompan
ies in India.
(overing
the length and
breadth of the
country! E7S
serves
its clientelethro
ugh an
extensive
panIndia
network of <--
offices! serving
more than )---
locationsthroug
h a dedicated
workforce of
over ?!0--
employees.
Suffice to say!
there is no
place
inI n d i a   t h a t  
is not a tru
cklength 
away for th
e E7S team. 
;y the time it ta
kes to complet
e reading this s
entence! E7S p
ersonnel would
havetransporte
d and delivered
close to a tonne
of goods
somewhere in
India 9 that’s an
average of /!0--
tonnes of cargo
dailyF 'ith a
fleet of )!0--
trucks! both
contracted and
owned!
E7S’sinfrastruct
ure is
unparalleled.
Dver the last
decade! E7S has
invested heavily
in technology
9 its customize
d Areight 6ana
gement System 
$A6S% enables 
it to deploy cut
ting edgeinnov
ations in IT to 
provide accura
te and eGcient 
services and co
mmunication t
o itscustomers
9 from 13S
tracking of
cargo on
realtime
platforms to
computerized
documentcontr
ols! E7S is fully
geared to meet
the challenges
and exceed
expectations of
modernlogistics
.
 
The company
has also been
very successful
in developing a
strong and
enviable presen
ce in the ?3 a
nd (CA sector ov
er the years. To
day! E7S repres
ents many mark
etleaders!
including!
5industan :nilev
er! T#T#
(hemicals!
T#T# 6otors!
3erfetti
=anmelle!'ipro!
3hilips! Hirlep!
2abur and
1odrej. E7S is
very proud to
be recognised
as the ;est?3
operator
in India by
3hilips! 2abur
and T#T#.The
promise that
we made to our
customers! our
partners! 0-
years ago still
holdsgood
today 9 that
our
commitment to
serve and work
hard will never
falter& our
focus on"uality
of service and
continual
improvement
will never
waiver. Thank
you for
having givenus
the opportunity
to serve you.
6
 

3!'-!'t
•

0-- destinations
across India!
out of which )+-
are in Eerala
•
Airst
computerized
private sector
transport
company in
India
•
Dn an average!
one E7S
branch is
present at
every )-km
stretch of
the Hational
5ighway in
Eerala
•

'ork force of
over ?0-- people
•

<0-- tons of
cargo handling
on daily basis
•

Aleet of
about )*--
trucks
•

(omputerized
freight
management
system
monitoring
operations
•

#ddition of ?
million s" ft. Df
warehousing
space in coming
?0 years
C&r v$-2
Steady
insistence on
7I#;IITJ
and
37D63THSS(
entral
importance to
6aximum
(ustomer
=alue#llocation
of all necessary
organizational
resources in
the form of
manpower!
time
andfinance to
assure
K:#ITJImple
mentation
of continuous
improvement p
rogram through
7C2! competenc
e assessmentan
d assurance
systems and
skill
enhancement
training of the
employees s ta
blished commit
ment to S#A 
#H2 5#T5
J working envi
ronment as wel
l asinsistence
on minimizing
all forms of
pollution in its
activities
I*+t!&*
 In the early )
+8-s when 
6adras was a m
ajor trading cen
tre! a dire need 
was felt toconn
ect the major
cities of Eerala
such as (alicut
and
rnakulam for
easier
transportation
of goods and
parcels with
6adras. The
re"uirement of
the retail
traders in these
cities
wererealized by
Eerala
7oadways with
6r. =.E. 6oidu
5ajee. #s the
proverb goes!
Lnecessity isthe
mother
of inventionM
three branches
of E7S were
established as a
proprietary
concern in
7
 

6adras! (alicut
and
rnakulum
with the idea of
implementing
fast transport
service
from6adras
without any
transhipment
points. 
M!-t&*
 'ith the Indian ;
ank #ssociation 
recognizing the 
company in )
+/8! the 
companymade
great progress
with big
companies
resorting to
their services in
cargo
transportation.T
he proprietary
concern was
transferred into
a partnership
$retaining the
same name% in
)+/,when (3
Eunhi
6ohammed
became a
partner. ater
in )+,)! a new
company!
Eerala7oadways
$3% td was
established by
integrating the
assets and
liabilities of the
firm.In )+,, 
under the prov
ision of Section 
<-#
$Turnover clau
se% in 
accordance wit
h the#mendme
nt of the
(ompanies #ct!
E7S became a
deemed public
limited
company.
Siraj6E and
Hasly
6ohammed
joined the ;oard
of 2irectors in )
+,/ and )++<
simultaneously.
(omputerizatio
n in the firm
began in )+,,
and within )+
+0 almost all
the major
regional branch
es were
e"uipped with
the prevailing c
omputing techn
ologies.
Throughout
that period!the
3(Telex
interface played
a crucial role as
all "ueries were
transmitted
through the
same.
8
 

4ISION AND
MISSION4ISION
To evolve as an
essential
partner with the
national
transportation
network in
itseffort to
strengthen the
commercial and
industrial base
of the country.
MISSION
Alourish as tru
sted transporta
tion partner fo
r various firms 
and receivereco
gnition for
excellence in
service
through>3roper
! reliable and
efficient
transportation
of
consignmentsS
mooth and fast
delivery of
goods
Or'$*!5$t!
&*
Str2t2r
(Kr$-$
R&$d"$)
 
9
 

62Supervisors(
A#
6anager Senior
6anager 
(A#16N62
 

 Srv! Pr&
v!dd 6 Kr
$-$ R&$d"$

P$r- Srv!
3arcel Service is
E7S core area of
business where
E7S has
registered
phenomenalgro
wth since its
inception. E7S
have over )*--
trucks at
service that
transport your
goodsand cargo
safely to any
corner of the
country. E7S
bring goods
from all parts
of the countryto
Eerala! Tamil
Hadu. In
Eerala! E7S
have )
+- branches
and our
customers can
locate
one branch of E
7S warehouse in 
every )- kilomet
ers. 'e have 0-- 
warehouses all o
ver thecountry.
P$7 8 M&v
'hile shifting
from one place
to another! the
most vital
factor that
revolves in
your mind is
about the
safety of your
belongings.
E7S
understands
and realizes the
sentimentattac
hed with the
customers and
we take
immense care to
make sure that
we deliver top
rated packing a
nd moving servi
ces to our client
s. To
prevent the goo
ds from dust! m
oisture andothe
r damage! we
use
packing materia
ls
of international
standards. E7S
use various
types of  boxes
for various
categories of
goods like
special boxes for
fragile items
and hanging
box for clothes.
#dvantages that
are guaranteed
from our
side are
immediate
settlement
of claims incase
of unforeseen
contingencies!
part load! and
zero
transshipmen
t.
W$r&2!*'
E7S
warehousing
solutions are
such designed
that it shares a
major chunk of
thelogistics
load off your
heads. 'e not
only ensure
that your goods
and cargo are
safe andsecure
while on the
way to be
delivered but
also the strict
control checks
on entry and
exitensure that
they reach you
in excellent
condition. E7S
effort is to
reduce your
overheads
andsave
precious time
that is otherwise
wasted on
logistics! thus
providing you
smoother
processto work
with.
10
 Trusted by over 1 million members

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Cancel Anytime.

L&'!t!
Teamwork and
meticulous
timing are the
basics behind
the success of
our system.E7S
help our client
companies to
run their
business
smoothly
without any
trouble. E7S
mainaim is to
streamline the
task of
delivering
shipments of
our clients’ com
panies. Starting
fromthe process
of pickup of
shipments! E7S
specialize in all
other activities
like safe
delivery
of goods at
proper time!
geographical
tracking of
shipment
location.
9PL
?3 or the
Third 3arty
ogistics is
experiencing
generous
expansion
opportunitieswi
th the surfacing
of various
sturdy
industries. ;eing
a ?3 service
provider! E7S
make
surethat we stic
k to certain gui
delines that inc
lude providing 
outstanding cli
ent service!
management of
colossal amount
of freight for
our clients and
meeting
deadlines.
C$rr!*' 8
F&r"$rd!*'
#s (arryingC A
orwarding as o
ne of the servic
es provided by 
E7S company 
weundertake
the listed
steps>).7eceivi
ng goods from
factories or
location of the
customers*.1oo
ds warehousin
g?.7eceiving
shipment
orders from the
main
client<.#rrang
ement
of goods dispat
ch as per
the instruction
s provided by c
lient
either through
our transport or
through the
official
transporters of
the particular
client0.3reserv
ation of all
relevant record
s and documen
ts related to
the stock
present atware
house
SCM
Supply (hain 6
anagement $S(
6% is the mana
gement of inter
related busines
sconcerned in
the final
stipulation of
product and
service
packages that
are needed by
endcustomers.
'e follow three
detailed steps in
ensuring perfect
S(6 for our
customers!
which
11
 

include
Strategic level!
Tactical level
and
Dperational
level. 'e believe
that by relying
oneffectual
supply chains
we can compete
successfully in
the networked
financial
system
andworldwide
market. 'e
maintain )--@
transparency
and also offer
visibility
of supply
chainto our
customers so
that they
can plan and
administer any
type of
differences in
their
demandlevels
and supply in
addition to
inventory.
JIT M$*$':*t
NIT or Nust in
Time
6anagement
advocates
having just the
right amount of
inventory!and
spending just
what you need
on overheads!
to meet the
demands of
your
organization.Th
is means
you can receive
your goods
within shortest
possible time
limit without
involvingunnec
essary capital
tied up. E7S
offers solutions
help optimize
your
transportation
andlogistics
operations!
leaving you to
employ your
valuable
resources in the
core processes.
Thelesser time
and money
spent on
transporting
and storing
your inventory!
more effective
will be your
supply chainF
C-!*t M$*$':*t
Service
industries are
entirely
customer
driven and
client
management is
of
pivotalimporta
nce in these
industries. #t
E7S open
communication
environment is
shared between
the manageme
nt and the staf
f! which ensur
es effective flo
w of informati
on. Theorganiz
ational
structure is
such designed
that our
customers get
the most cost
effective
andefficient
solutions in this
effervescent
and challenging 
service
industry. 'ith
the superlative
workforce
extracting the
best from
advanced
technology!
finest
procedures and
e"uipments!we
have solutions
for all types of
customers!
ranging from
individuals
to shop keepers
to thelargest
corporations.'e
treat our long
term customers
as our family.
#nd as part of
the extended
E7S family!
theyenjoy some
special benefits
that include>
•

6onthly
settlement of
freight bills
•
;illing at
discount rates
•

2oor to door
delivery of
goods
•

 Ho additional
freight for
transfer of
goods from
delivery point to
specific sites
12
 

 Ho 2emurrage
charged
•

n"uiries
regarding
movementBrece
ipt of
consignments
are given
specific
informationwith
regard to date C
time of
arrivalBexpecte
d arrival.
n"uiries are
given an online
reply.
 O6JECTI4ES OF 
T3E STUDY
 
To study about
the
organization
and to
understand the
application of
managementco
ncepts in the
organization

To learn about
booking!
dispatching
Cdelivery

To conduct
S'DT analysis
for E7S
company

To learn how
the IT is helpful
in E7S

To find out the
marketing
activities of the
company

To give
familiarize with
the business
organization

To know about
organization
structure and its
function

To know about
the different
departments in
the
Drganization
and their
functions
andtheir
activities
including
documentation

To understand
how
information is
used in
organization for
2ecision making
at variouslevels

To identify the
different
operations in
warehouses of
E7##
7D#2'#JS
$3%T2.
 
DEPARTMENTA
L O6SER4ATION
13
 

 WARE3OUSING
'arehousing is
the storage of
goods for profit.
The physical
location!
the warehouse!
is a storage fac
ility that receiv
es goods and p
roducts for the 
eventual distri
bution toconsu
mers or other
businesses. #
warehouse is
also called a
distribution
centre.
'arehousemana
gement is the
process of
coordinating
the incoming
goods! the
subse"uent
storage
andtracking of
the goods! and
finally! the
distribution of
the goods to
their proper
destinations.Sig
nificant changes
have taken place
in this industry
during the )++-
s and *---s as
changing busine
ss conditions ha
ve forced wareh
ouses into adapt
ing new method
s and dramatica
llyimproving
their
technologies.
TYPES OF
WARE3OUSEP2
1-!
W$r&2
It is operated
in. accordance
with the law for
the purpose of
storing
re"uiredfor use.
# public
warehouse
provides
facilities for
storing all such
goods. It
thusrenders
many useful
services to the
trade. It
enables smaller
sellers to carry
regionalstocks.
This factor is
very important
in competitive
markets.
Pr!v$t
W$r&2
This type of
warehouse
belongs to the
owner of goods!
usually a
wholesaler!who
stored his
goods. There in
order to supply
to retailers in
future. 1oods
are produced in 
large "uantities i
n anticipation of 
future demand a
nd for theunkno
wn customers.
The ultimate
wholesaler
finds
it necessary to
purchases
goods inadvanc
e in large bulk
and to store
them for future
supply.
6&*dd
W$r&2
14
 

It is one which 
is licensed to a
ccept imported 
goods for stora
ge before paym
ent of customs
duties. ;y
storing his
goods in a
bonded
warehouse
the importer gai
ns some
control without
paying the
duty. The
goods in
bonded
warehouses
areunder the
strict
supervision of
customs
officers and
before the
owner can
interferewith
them! previous
permission is
necessary.
 G&vr*:*t W
$r&2
This type of
warehouse is
mainly located
at the
important sea
ports and
inmost cases is
owned by the
2ock
#uthorities.
The general
public can also
use
thisgroup of w
arehouse on pa
yment of fixed 
charges. If a c
ustomer canno
t paythe rent
within the
specified period
of time! then
the authority
can recover the
rent
bydisposing of
the goods.
D2r!*' t t!: &0
!*tr*!+ I $d
v!!td t
"$r&2 &0
Kr$-$ R&$d"$
Pvt.Ltd &0 D$12r
I*d!$ !* K&!/K$-
$:$r.
15
 

 D$12r I*d!
$ D$12r
 $2abur India
td.%is
India4s largest
#yurvedic
medicine C
related
productsmanufa
cturer. 2abur
was founded
in ),,< by 2r.
SE ;urman! a
physician in
'est ;engal!
to produce
and dispense
#yurvedic
medicines.
1erman
company
Aresenius S
bought
a /?.*/@e"uity
stake in 2abur
3harma in
Nune *--, at
7s/8.0- a share.
The 1erman
company
hadalso
purchased
another )/.8*@
shares from the
market through
an open offer at
the
same price. 2r. ;
urman designed 
#yurvedic medi
cation for diseas
es such as chole
ra and malaria.
The 2abur name
is derived from
the 2evanagri
rendition of
2aktar ;urman.2
abur4s
#yurvedic
Specialities
2ivision has
over *8-
medicines for
treating a range
of ailments and
body
conditions!
from common
cold to chronic
paralysis. 2abur
International!
afully owned
subsidiary of
2abur India
formerly held
shares in
the :# based
'eikfieldInterna
tional! which it
disposed of on
*0 Nune
*-)*),,< ;irth of
2abur ) ,
+8Setting 
up a manuf
acturing pl
a n t arly )+--
s#yurvedic med
icines)+)
+stablishmen
t of research
laboratories)+*-
xpands
further ) + ?
82abur Ind
i a   $ 2 r .   S . E . 
;urman% 
3vt. td.)
+/*Shift to
2elhi)+/+Sahib
abad factory B
2abur 7esearch
C 2evelopment
(entre $272(%)
+,83ublic
imited
(ompany)+
+*Noint venture
with #grolimen
of Spain)++?
(ancer
treatment)+
+<3ublic issues)
++0Noint
=entures)++8?
separate
divisions)++/Ao
ods 2ivision B
3roject ST#7S)+
+,3rofessionals
to manage the
(ompany*---
Turnover of
7s.)!--- crores
16
 

*--?2abur
demerges
3harma ;usiness
*--02abur
a"uires ;alsara*-
-02abur
announces ;onu
s after )*
years*--82abur
crosses O* ;in
market (ap!
adopts :S
1##3*--
8#pproves
A((;B127B#27
up to O*--
million*--/(eleb
rating )- years of
7eal*--/Aoray
into organised
retail*--/2abur
Aoods 6erged
'ith 2abur
India*--,#c"uire
s Aem (are
3harma*--
+2abur 7ed
Toothpaste
joins 4;illion
7upee ;rand4
club*-)-2abur
makes its first
overseas
ac"uisition*-))2
abur enters
professional
skin care
market*-))2abu
r India
ac"uires ?-
3lus from
#janta
3harma* - ) * 2 a
bur crosses 
billiondol
lar turn ove
r mark 
 Or'$*!5$t!
&*
Str2t2r
(D$12r I*d!
$)
17
 

18
(D167egional
5eadast7egion
al
5ead'est7egional
5ead Horth7egi
onal
5eadSouth23
5ead'arehouseSa
les
Dfficer Senior
Sales Dfficer T
6#ssistant
Sales6anager 7e
gional
Sales6anager 3i
ckerBsStore
Eeeper 'arehous
e In charge23
Dperator 23(
A#6anager (A#
7egional
(ommercial6ana
ger P o n e l  
A i n a n c
e   6 a n a
g e r P o n
e l   S a l e
s   6 a n a
g e r   Securi
ty
 

'arehouse
overview
19
 

They are dealing

<---- cases per
month
o

'arehouse have
Aour ramps!
two for loading
and two
unloading
o

They have good

communication
with other (A#s
o
They are using
S#3 software
in (A#s
o

E7S follows
AIAD$Airst in
Airst out%
o
Kuality check
are done
manually
o

They are using

experienced
personnel
o
3roducts are
arranged
according to ;in
number 
o

Dne ;in is e"ual

to four pallets
o
Separate
storage space
for drugs
o

They have
packing section
for drugs
o
There is a
competent
person for
controlling the
drugs section
o

They have
separate
3roduct
2espatch
3lan$323%!
according to
this the
products
aredespatched
o
They are using
their
own employees
for loading and
unloading! it
helpful for
pickinggoods
"uickly
MARKETING
DEPARTMENT
6arketing is
the art of
selling
products. It
is also
defined
a s societal pr
ocess by whic
h individual
and groups
obtain what
they need
a n d want throu
gh creating! of
fering and free
ly exchanging
products and
services of
valuewith
others. 2ue to 
the high stand
ard of "uality 
maintained by 
the "uality co
ntroldepartme
nt of this
company! the
product of the
company have
found ready
acceptance
inmarkets bot
h in India an
d abroad. The 
company has 
succeed ed in 
arrang ing
20
 Trusted by over 1 million members

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manufacturing
programs on
the basis of
firm orders!
which is
regularly for
all types
of  products.
3UMAN
RESOURCS
DEPARTMENT
 #n organizat
ion is a huma
n grouping in 
which work is 
done for thea
ccomplishmen
t of specific
goal or
mission. The
goal of a
manufacturin
g
concernmight 
be to produce a
nd supply the
goods and serv
ices to satisfy
the demand of
market.
KERALA
ROADWAYS (P)
LTD
 is having the
best governed
5uman 7esource
2epartment!
which
is the heart
and soul behin
d the success
of the gigantic 
establishment. 
6anaging2irect
or is the head
of the
department
followed by
the factory
executive who
21
 

deals with all

the matters
in the
personnel
department.
5e is assisted
by
the3ersonnel
Dfficer and
'elfare Dfficer.
TRAINING
Dne 9 year
training is given
to the new
entrance.
Training is not
restricted just
for aspecific
work but an
overall training
is given to
workers so that
they can fill in
the
postof absent
ee. This make
s the worker 
more versatil
e. Stipend is 
given to thee
mployees duri
ng the training 
period.
RECRUITMENTAND
SELETION
In E  7#  #
7D#2'#JS $3%
 td! the
sources of
recruitment
include
bothinternal
and
external.' h e n
ever any
vacancy
occurs
somebody
from
within the
organization 
i s upgraded!  l
ie outside the
organization!
which
includes new 
entrants to
thelabour forc
e! retired expe
rienced person
’s etc...Aor the
selection proce
ss a panel
ofinterviewer’s
interviews
candidate. The
apt candidate is
then selected for
the job.
FINANCE
DEPARTMENT 
T5 E7##
7D#2'#JS is a
 
 private limited 
company.
Ainance is consi
dered asthe life
blood of a
business. It is
the fact that
business needs
finance to make
more
money.Ainancia
l management
is that
managerial
activity which is
concerned with
the planning
andcontrolling
of the firm4s
financial
resources.
22
 

In this
organization
assistant
accounts officer
or account
manager plays
a vital roleand
have more
responsibilities.
The role
of assistant
account officer
is to prepare
the accountof
all the financial
transactions
done for the
organization.
5is work
include
verification
of cash book!
bills and
vouchers!
monthly
preparation of
reports on
statuary
documents
remittedto the
government
processing and
financing
agreements
relating to
transports.
F2*t!&* &0 0!
*$* d+$rt:*t
•
Aormulate the
capital structure
and the source
and application
of funds.
•

#nnual budget
preparation and
allocation of
funds to various
departments
and projectto
undertaken.
•

;ook keeping
and final
account
preparation
•

(onducting pre
audits and
concurrent
audits of
everyday
recording of all
the cashflows.
SOURCE OF FINA
NCE
). 7eserves and
Surplus*.
oans Secures
loans?. :nsecure
d loans
ELECTRONIC DATA
PROCESSING DEP
ARTMENT
 (omputers has 
become an esse
ntial part of org
anized informat
ion processing 
because of the t
echnology and v
olume of data to 
be processed an
d the need for g
etting processed 
information "uic
kly. Information 
processing is a 
major societal a
ctivity. It has pr
evailed in areas
like finance!
personal!
marketing! etc.
23
 

The
management
plan is to install
a separate
system to each
department by
connectingit to
central 23
unit. Through
the 23
department the
has achieved
lots of new
facilitiesand
saving time with
the help of new
methods!
keeping goods
in stores and so
on.
FUNCTIONS OF
EDP 
The main
functions of
23 are>

2ata ac"uisition

 2ata processing

 6IS interface
which helps to
generate a lot of
information
based on data.
ACITI4ITIES
 The chief activit
ies of 23 are>

Software suppo
rt to the user
by assisting! tr
aining and trou
bleshooting wh
ileapplication
software is not
in use.

Aacilitates data
processing!
implementation
and monitoring
of data.

6aintain the
computer in
good working
condition.
 SWOT ANALYSI
S OF KERALA R
OADWAYS
STRENGT3 OF
KRS#
 
5igh safety of
goods
> E7S is a
transporting
company
having 08 years
of
experience.#s t
he present sce
nario! the com
pany ensures s
afety of goods 
compared to ot
her transportin
g companies.
 

(ustomer
satisfaction
> E7S maintain
a good
relationship
with their
customers!
theymaintain
timely delivery
of consignment
s. Dne of
the main
priorities of
E7S is
to ensurethe
safety of goods.
24
 

'orkers
(orporation
> E7S believes
that involveme
nt of all
employees is
essential for the
better
functioning of
the
organization.
This is achieved
by planned
training
providedto the 
employees as g
iven in the gui
delines for trai
ning. Top man
agement of E7
Sestablishes a
nd provides le
adership and u
nity of purpose 
and direction t
hroughmanage
ment review
meetings
monthly
performance
review
meetings and
provision
of resources.
 

=alue added
services
> E7S has been
in the forefront
of logistics
operations in
Indiafor the last
0 decades. E7S
offers a host of
value 9 added
services that
help
organizationsge
t maximum
value from their
logistics
services.
 

(ontinuous
function
> (ontinual
improvement
of management
systems is
achievedthroug
h measuremen
t of "uality obje
ctives achieved
! measurement 
of customer sat
isfaction!
resolution of
departmental
non 9
performances!
implementation
of correctiveand
preventive
actions and
internal audits.
These are
reviewed in the
management
reviewmeetings.
 

6aintain good 
relationship 
with custome
rs
> E7S tries to 
maintain benef
icialrelationshi
p with
customers and
thereby
enhance ability
of both to
create value.
Theorganizatio
n continually
measures the
performance of
customers and
gives them
feedback and
possible help to
improve the
performance. It
also gives them
chance to
assess
theorganization
on the above.
 
 Hon occurre
nce of strikes 
and lockouts
> There exist a
good
relationship
betweenthe
management
and the
employees. Ho
dispute between
management
and workers.
Skillful
workforce
> E7S shall
determine the
competency of
the personnel
performing
thework affecti
ng the "uality 
managements s
ystems on the 
basis of assess
ment done byi
mmediate
superior.
The identified
needs shall
be consolidated
for preparation
of the
training plan
for satisfying
the training
needs.

1ood
infrastructure.

Kuality and
timely service.

1ood brand
image.

The company
got many
certification
$ISD +--)*---
standard%.

xtensive
operational
network.

The company
has 0-- branch
office all over
India.

0-@ of market
share in Eerala.

3ossess an
internet based
incorporated
marketplace
with back of
network.
25
 

WEAKNESS OF
KRS#
 

5igh manual
works
> still the
company does
their
transactions
manually. They
don’tuse any
help of
computers or
any other
technologies. It
increases
the workload
of peopleworkin
g in the
company.
 
Inade"uate
performance
appraisal
> The
prevailing
system of
performance
appraisalis
inade"uate in
the present
scenario.
 

ack of moti
vational tech
ni"ues
> The (ompany 
provides mand
atory welfarem
easures to its
employees. ;ut
motivational
techni"ues like
promotions
take too
muchtime.
Time
consuming
policy
decisions
> E7S is a
transporting
(ompany. So
the
decisionsrelated
to policy takes
comparatively
longer period
•

6arketing
activities weak.
•

ack of
promotional
activities
undertaken by
the firm to
promote staff.
•

1oodwill not
projected.
•

ack of shared
vision.
•
(ontemporary
57 practice
absent.
OPPORTUNITIES
OF KRS#
 

5igh demand
>
 How the comp
any handling t
he high deman
ded articles for 
their consignm
ents! and in
future the
demanded
articles will
have high value
so there will
begood
demand.
 

 Hew markets
> E7S do their
business all
over India
except north
east India. How
theyare trying
to get into
north east
market! which
will help them
increase their
businessopport
unities.
 

(omputerizati
on>
 till now E7S do
their
paperwork’s
manually only.
'ith the help
of computerizati
on they can
improve their
operations
much efficiently
and effectively.
•

E7S is number
one in Eerala
•

Increased
demand for
reliable and
effective mass
transportation.
•

To maximize
the role in this
industry.
•
3otential
average core
competencies in
freight and
refrigerated
transport
•
Since the
company has
wide network
with about 0--
branches all
over theIndia
•
The company
has high
potential to
increase its
market share.
•

To build long
lasting
customer
relationship or
retaining
market.
26
 

T3REATS FOR
KRS# 
(ompetition
> The (ompany
is facing tough
competition
from other
players in the
market.
mergence
of modern
technology
:

 due to
globalization!
modern
technologies
wereavailable
in the market.
The
competitors
may take use of
that. E7S
doesn’t use any
help
of computers
•

1rowth in
competition.
•

Tax burden>
lenient attitude
of govt attitude
towards
clandestine
operationchang
e which took
place in logistics
industry.
•
The multiplicity
of option has
made the
customer "uit
demanding and
henceinability
of the company
to provide good
service will
perhaps ruin
their longterm
relationship.
 
O6SER4ATION

They are dealing
<---- cases per
month

There is no
proper material
handling
e"uipment

There is lack of
godown
facilities

They are using
A6S software
for checking
details of goods

They are using
A6S for all
transactions

They have good
communication
with other (A#s

They are using
S#3 software
in (A#s

They are dealing
2abur India
products in
Eochi 
Ealamassery
warehouse

E7S follows
AIAD$Airst in
Airst out%

3roducts are
arranged
according to ;in
number 

Separate
storage space
for drugs

They have
packing section
for drugs

There is a
competent
person for
controlling the
drugs section

7outing and
scheduling are
done by
supervisors

They have
separate
3roduct
2espatch
3lan$323%

They are using
their own
employees for
loading and
unloading

They use 13S
system in their
vehicles

 2ocuments whil
e receiving good
s
o

(heck post
clearance
o

(onsignment
declaration
o

(onsignee copy
o
2river copy
o

2elivery (helan
27
 

;ranch Transfer
(helan

 2ocuments whil
e sending goods
o

Invoice
o
orry receipt
28
 

RECOMMENDA
TIONS

6aintain a
proper
godown is
very
important for
storing the
goods.

Today road
transportatio
n companies
face problem
of lack of
driver sothat
they
can introduce
modern
trucks
capable to
handle more
cargos
thanexisting
trucks

 How the com
pany is comp
uterized in on
ly billing depa
rtment. If the
yimplement
computer in
all
department
then it will
help to reduce
the work load.
 
The company
should
change their
marketing
strategies
because they
arestill In
developing
stage .In this
time a proper
promotional
activities
andother
marketing
activities will
help the
company to
get more
publicity.
 
;y expanding
their business
in to abroad
the company
can

Increase their
profit level

Increase their
number of
customers.

 How the
competition
levels of
transportatio
n companies
are increasing
sothis is a
opportunity
for the
company to
take
competitive
advantage
by providing
better
customer
services.

mployees
are always
asset for
every
company.
3roper
utilization
of 5uman
resources will
help the
company to
reduce the
total cost.

The company
is not able to
transport
perishable
goods. If the
company
isimplement
facilities for
transport
perishable
goods then
they can
increasetheir
number of
customers.

The
promotional
activities of the
organization
must be
increased.

Improve
tracking
systems it will
give more
accuracy in
tracking goods.

The
advertisement
must be
provided in the
visual 6edias
and the printed
medias.

Improve
security systems
like ((T=
camera It will
reduce the
chance of theft.

Storage space
is not sufficient
for handling
goods. The
capacity of
warehouse
is)0--- casesB
month! but
they are
dealing <----
casesB month.
So! it should
beincreased

In certain areas
products are
not placed in
actual position!
it leads conflict
in labourswhile
picking
products. So! it
should be
arranged
properly
29
 

 
CONCLUSION
 The 3roject
titled
“AN ORGANI;ATIO
NAL STUDY AT
KERALA
ROADWAYSP4T
LTD”
 was undertake
n to understand
organizational
practices and to
know the
strengthsand
weaknesses of
the
organization.
 
I gained some
practical
knowledge
based on
logistic sector.
6oreover E7S
has agood
relationship
with their
clients. They
helped me to
know about the
functioning
of logistics
in this current
scenario.
I assure that
this will help
me through
while I am
placed inany
organization
like E7##
7D#2'#JS $3%
td. I thank
our
management for
providingme thi
s opportunity.
Arom
this internship i
n E7##
7D#2'#JS I hav
e
learnt conceptsl
ike warehousing
operation and
how a (A#
works.
30