TO,

Respected NAME OF THE PERSON

COMPANY NAME

Instructions:
1. Your Valuable feedback will help us Improve and provide you best service from our side .
2. Once completed, please mail back the form to us .

Engagement

◻ No/limited meetings or communication structure with no defined point of contact

1. Communication
◻ One way (transactional) communication. No agreed points of contact
◻ Ad-hoc meetings & communication structure with clear and consistent points of
contact or contact maps documented
◻ Frequent communication, points of contact are known and mapped
◻ Jointly focussed on communication, relationship, and performance planning

◻ No acknowledgment of problems, issues are hidden, and a blame culture prevails

2. Problem Solving
◻ Focussed on internal resolution rather than joint resolution
◻ Problems identified early and recovery plans are communicated in advance
◻ Proactively suggests solutions to emergent & potential problems. Some evidence of joint
resolution
◻ Frequent joint activity to pre-empt and mitigate and resolve any problems/issues
regardless of liability

Unique Perform Techsoft Pvt. Ltd.

 ◻ No response to enquiries and/or requests
◻ Responses to enquiries and/or requests are reactive and often inadequate
◻ Responses to enquiries and/or requests are timely and broadly compliant but sometimes
3. Responsiveness limited in content
◻ Responses to enquiries and/or requests are timely and compliant. Pro-actively seeks
clarification information to maximize the usefulness of the response
◻ Excellent responsiveness. Working jointly to pro-actively identify opportunities to improve
responsiveness

◻ Negative behaviors are prevalent. Little or no behavioral standards exist

◻ Behaviors are generally positive, but standards are not formalized or jointly agreed
◻ Joint behavioral measures deployed and consistently demonstrated
4. Behavior ◻ Joint behavioral standards Charter deployed and always presented. Actively
identifying opportunities to improve and adopt team ethos
◻ Exemplary behavioral standards agreed, managed, reviewed, developed and
demonstrated underpinning a common purpose and joint team ethos

Service Management

◻ Vague and ambiguous or incomplete contractual arrangements with no clear understanding

of rights and obligations
◻ Contractual agreements are often imposed by one party on the other.
5. Contractual ◻ Contractual agreements transparent, fair and equitable, maintained and topical.
Agreements ◻ Contractual agreements transparent, fair, and equitable and incentivize and enable the
achievement of mutual benefits
◻ Contractual agreements transparent, fair, and equitable and incentivize and enable the
achievement of mutual benefits through joint working and flexibility

◻ Lack of trust and openness compromises the ability to achieve joint objectives
◻ The relationship is inconsistent. Conflicts are frequent and challenging to resolve. Limited
willingness to improve
◻ Generally, good relationships exist, and a willingness to continuously improve is evident.
6. Relationships Conflicts rarely affect business delivery
◻ Consistently good relationships exist. Continuous improvement is being delivered to drive
openness and trust
◻ Relationship is based on mutual trust, confidence, and flexibility, it is fully open which
enables effective delivery of objectives, resolution of differences, and achieves the mutual
benefit

Unique Perform Techsoft Pvt. Ltd.

 ◻Inappropriate or insufficient resources are available for the current requirements
◻ Adequate number of resources deployed, although poor utilization which causes regular
failure in meeting requirements
7. Resources ◻ Adequate number of resources deployed, usually meeting requirements with only
occasional disruption
◻ Resources jointly coordinated to consistently meet current and future requirements
◻ Resources are shared, actively developed, and managed to meet or exceed requirements

◻Risk and opportunity management is limited with no evidence of effective implementation

◻ Risks and opportunities are considered and partially reported but not effectively managed
8. Risk & ◻ Risk & opportunities processes are effective and visible but not jointly managed
Opportunities ◻ Risks & opportunities are managed in a coordinated manner. Assessment information and
mitigation plans are shared
◻ End-to-end supply chain risks are jointly managed, and opportunities are developed for

Experience

◻ Average
9. Overall Product ◻ Not Soo Good
Experience ◻ Good
◻ Better
◻ Best

Unique Perform Techsoft Pvt. Ltd.

 ◻ No knowledge of the product
10. Product ◻ Little bit Knowledge
Knowledge of ◻ Basic Knowledge
Engineer ◻ Expect Knowledge

11. Did Engineer ◻ EndPoint Privilege Management

shown you our ◻ Work Force Password Management
other products ◻ Identity Security Management
◻ Cloud Privilege Security

12. Did Engineer

Shared you the ◻ May Be
Data Sheet of ◻ Yes
Other Products ◻ No
?

Thankyou Soo Much For Filling the form , If any other Suggestion Please let us know -

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Unique Perform Techsoft Pvt. Ltd.