Role Description

Senior Application Developer – EAM

Cluster Stronger Communities
Agency Fire and Rescue NSW (FRNSW)
Directorate/Branch/Unit Information Technology/IT Corporate Portfolio/Enterprise Systems
Classification/Grade/Band Clerk Grade 9/10
Kind of Employment Ongoing
Role Number 52008164
ANZSCO Code 262113
PCAT Code 1226592
Agency Website www.fire.nsw.gov.au

Agency overview
Fire and Rescue NSW (FRNSW) is one of the world’s largest urban fire and rescue services and is the busiest in
Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the
impact of hazards and emergency incidents on the people, property, environment and on the economy of NSW. Our
capabilities extend far beyond fighting fires. FRNSW firefighters are among the most highly trained in the world. Our
teams provide fire prevention, they respond to hazardous materials incidents, natural disasters and medical
emergencies. Our teams also undertake counter terrorism and urban search and rescue operations. We are prepared
for anything – helping anyone, anywhere, anytime.

Primary purpose of the role

The Senior Application Developer guides other application developers and leads in the creation of large or complex
applications that facilitate the achievement of business outcomes through the use of process and technology.

Key accountabilities
• Assume technical responsibility for all stages of the software development process to ensure compliance with
application development standards and achievement of documented requirements
• Utilise technical expertise in the requirements analysis phase to ensure the solution is both fit for purpose and fit
for use
• Design and execute acceptance testing to improve the quality and reduce operational risk of the developed
application
• Coordinate and prepare a range of SAP reports, within the Enterprise Asset Management (EAM) environment,
utilising SAP report writing tools i.e. AD hoc Query, SAP Query, ABAP, Report Writer/Painter
• Provide on-going 3rd level support of developed applications to reduce the impact of application defects and
related incidents

Key challenges
• Balance competing demands to ensure application development objectives are achieved
Key relationships
Who Why
Internal
Manager • Escalate issues, keep informed, advise and receive instructions

Work Team • Inspire and motivate team, provide direction and manage
performance
• Guide, support, coach and mentor team members
• Review the work and proposals of team members
• Encourage team to work collaboratively to contribute to achieving
the team’s business outcomes

Role dimensions
Decision making
• Has independence and autonomy to manage work

Reporting line: Business Partner ICT - Enterprise SAP

Direct reports: Nil
Budget/Expenditure: As per FRNSW Delegations Manual

Key knowledge and experience

1. Highly developed skills and extensive experience in designing, modifying and implementing in an SAP Enterprise
environment.
2. Extensive skills and experience in Enterprise Asset Management (EAM) functionality in an SAP Enterprise
environment

Capabilities for the role

The NSW public sector capability framework describes the capabilities (knowledge, skills and abilities) needed to
perform a role. There are four main groups of capabilities: personal attributes, relationships, results and business
enablers, with a fifth people management group of capabilities for roles with managerial responsibilities. These groups,
combined with capabilities drawn from occupation-specific capability sets where relevant, work together to provide an
understanding of the capabilities needed for the role.
The capabilities are separated into focus capabilities and complementary capabilities.

Focus capabilities are the capabilities considered the most important for effective performance of the role. These
capabilities will be assessed at recruitment.
The focus capabilities for this role are shown below with a brief explanation of what each capability covers and the
indicators describing the types of behaviours expected at each level.
FOCUS CAPABILITIES
Capability Capability name
group/sets
Display Resilience and
Courage
Be open and honest, prepared
to express your views, and
willing to accept and commit to
change
Communicate Effectively • Tailor communication to diverse audiences
Communicate clearly, actively •
listen to others, and respond
with understanding and respect •
Deliver Results
Achieve results through the
efficient use of resources and a
commitment to quality outcomes •
Behavioural Indicators Level
• Be flexible, show initiative and respond quickly Adept
when situations change
• Give frank and honest feedback and advice
• Listen when ideas are challenged, seek to
understand the nature of the comment and
respond appropriately
• Raise and work through challenging issues and
seek alternatives
• Remain composed and calm under pressure and
in challenging situations
Adept
Clearly explain complex concepts and
arguments to individuals and groups
Create opportunities for others to be heard, listen
attentively and encourage them to express their
views
• Share information across teams and units to
enable informed decision making
• Write fluently in plain English and in a range of
styles and formats
• Use contemporary communication channels to
share information, engage and interact with
diverse audiences
• Use own and others’ expertise to achieve Adept
outcomes, and take responsibility for delivering
intended outcomes
Make sure staff understand expected goals and
acknowledge staff success in achieving these
• Identify resource needs and ensure goals are
achieved within set budgets and deadlines
• Use business data to evaluate outcomes and
inform continuous improvement
• Identify priorities that need to change and ensure
the allocation of resources meets new business
needs
• Ensure that the financial implications of changed
priorities are explicit and budgeted for
FOCUS CAPABILITIES
Capability Capability name
group/sets
Think and Solve Problems
Think, analyse and consider the
broader context to develop
practical solutions
Technology
Understand and use available
technologies to maximise
efficiencies and effectiveness
Manage and Develop People •
Engage and motivate staff, and
develop capability and potential
in others
Behavioural Indicators Level
• Undertake objective, critical analysis to draw Advanced
accurate conclusions that recognise and manage
contextual issues
• Work through issues, weigh up alternatives and
identify the most effective solutions in
collaboration with others
• Take account of the wider business context
when considering options to resolve issues
• Explore a range of possibilities and creative
alternatives to contribute to system, process and
business improvements
• Implement systems and processes that are
underpinned by high-quality research and
analysis
• Look for opportunities to design innovative
solutions to meet user needs and service
demands
• Evaluate the performance and effectiveness of
services, policies and programs against clear
criteria
• Identify opportunities to use a broad range of Adept
technologies to collaborate
• Monitor compliance with cyber security and the
use of technology policies
• Identify ways to maximise the value of available
technology to achieve business strategies and
outcomes
• Monitor compliance with the organisation’s
records, information and knowledge
management requirements
Collaborate to set clear performance standards Intermediate
and deadlines in line with established
performance development frameworks
• Look for ways to develop team capability and
recognise and develop individual potential
• Be constructive and build on strengths by giving
timely and actionable feedback
• Identify and act on opportunities to provide
coaching and mentoring
• Recognise performance issues that need to be
addressed and work towards resolving issues
• Effectively support and manage team members
who are working flexibly and in various locations
• Create a safe environment where team
members’ diverse backgrounds and cultures are
considered and respected
• Consider feedback on own management style
and reflect on potential areas to improve
FOCUS CAPABILITIES - Occupation specific capability set
Capability Capability name Level
group/sets
• Solution Development & implementation, Systems Development, Level 5
Programming/Software Development Programming

• Solution Development & implementation, Systems Development, Level 5

Systems Design DESN
• Business Change, Business Change Management, Requirements Level 5
Definition and Management REQM
• Solution Development and Implementation, Systems Development Level 5
TEST
Complementary capabilities
Complementary capabilities are also identified from the Capability Framework and relevant occupation-specific
capability sets. They are important to identifying performance required for the role and development opportunities.
Note: capabilities listed as ‘not essential’ for this role are not relevant for recruitment purposes however may be
relevant for future career development.
COMPLEMENTARY CAPABILITIES
Capability Capability name
group/sets
Act with integrity
Manage Self
Value Diversity and Inclusion
Commit to Customer Service
Work Collaboratively
Influence and Negotiate
Plan and Prioritise
Demonstrate Accountability
Finance
Procurement and Contract
Management
Project Management
Inspire Direction and Purpose
Optimise Business Outcomes
Manage Reform and Change
Description Level
Be ethical and professional, and uphold and promote Intermediate
the public sector values
Show drive and motivation, an ability to self-reflect Adept
and a commitment to learning
Demonstrate inclusive behaviour and show respect Intermediate
for diverse backgrounds, experiences and
perspectives
Provide customer-focused services in line with public Adept
sector and organisational objectives
Collaborate with others and value their contribution Adept
Gain consensus and commitment from others, and Intermediate
resolve issues and conflicts
Plan to achieve priority outcomes and respond Adept
flexibly to changing circumstances
Be proactive and responsible for own actions, and Intermediate
adhere to legislation, policy and guidelines
Understand and apply financial processes to achieve Intermediate
value for money and minimise financial risk
Understand and apply procurement processes to Intermediate
ensure effective purchasing and contract
performance
Understand and apply effective planning, Adept
coordination and control methods
Communicate goals, priorities and vision, and Intermediate
recognise achievements
Manage people and resources effectively to achieve Intermediate
public value
Support, promote and champion change, and assist Intermediate
others to engage with change