Expectations of OPX Team

Smurfit-Stone Container * Operational Excellence Boot Camp 1

THERE ARE PERFORMANCE EXPECTATIONS AT EACH LEVEL OF
THE ORGANIZATION

Deliver ~200m of
operational cost
Deliver throughput savings in 2 years
Act as OPX change uplift at each plan
agents
Support and SSCC
collaborate with OPX 1
OPX team
2
OPX individuals
3 • Full Time Members
Plant • Area Champions
• Plant Champions

Smurfit-Stone Container * Operational Excellence Boot Camp 2

 A DESIRED PROFILE EXISTS FOR SUCCESSFUL CHANGE AGENTS
Change agent example 1
Key Descriptio
criteria n

• Energetic and enthusiastic

Right attitude • Very high personal aspirations
• Extreme determination
• Willingness and ability to take initiative
• Eagerness for change and new experiences Observing Supplying
• Inclination to take personal risks internal and knowledge,
• “Do it, try it, fix it” mentality external analyzing,
• Willingness to set & accept stretch targets developments and testing
recommen-
• Subject matter expert in respective dations
Appropriate areas/(s) of responsibility
knowledge • Potential process owner
Rolling
• Good communication skills up the
• Good analytical and problem-solving skills sleeves
Skill • Able to operate under instability and Communicating
uncertainty team and Being a
• Highly effective under pressure organization sensor
• Well organized for
• Clear ability to disaggregate higher goals into feedback
focused programs and actions from
• Unusual ability to coach, motivate, and organi-
mobilize others zation
• Respected by shop-floor employees
• Strong reputation and credibility in
making things happen
• Role model, attracting new change leaders

Smurfit-Stone Container * Operational Excellence Boot Camp 3

 A DESIRED PROFILE EXISTS FOR SUCCESSFUL CHANGE AGENTS
Change
Attribut
agent example 2
e Description
The individual is interested in learning new concepts and ideas; is highly
Interest enthusiastic and inquisitive; shows tremendous energy in wanting to absorb
knowledge; is excited about applying new skills to different situations and
creating changes

The individual is self-driven to achieve results; is goal oriented; takes pride in

Motivation delivering work of highest quality; can handle high level of stress; sets high
aspiration for himself and others around him

The individual takes ownership of work entrusted to him; can be trusted in

Responsibility delivering work assigned according to preagreed time line; has a never-say-die
attitude toward work; willing to provide more than what is required to achieve
the best results

Leadership/ The individual exhibits great ability to lead; is well respected by peers and others;
management is sought for opinions by those around him; can manage teams effectively and
skills foster a productive working environment; can give guidance and has
mentorship ability
The individual has strong ability to analyze, disaggregate information in a
Analytical structured way, and draw purposeful insights; able to identify core issues; has
shown great capability in developing recommendations that are targeted toward
the issues
at handSmurfit-Stone Container * Operational Excellence Boot Camp
Source: Team analysis 4
 A DESIRED PROFILE EXISTS FOR SUCCESSFUL CHANGE AGENTS
(CONTINUED)
Change agent example 2
Attribute Description
The individual is able to draw connections between issues and derive the related
Forward
implications; constantly aware of the next level of improvement required in
Thinking
area of work; seeks solutions that eradicate the root cause of problems instead of
containing problems

The individual can work efficiently alone; able to structure direction of work with
Independent minimal guidance and to execute work effectively; able to resolutely resolve
problems along the way

The individual can work effectively in a team environment; proactively help team
Team player members; able to develop good relationships with team members; shows desire
for team to excel, and participates actively in team problem-solving meetings

The individual is able to communicate thoughts well both orally and in writing; has
Communi-
good presentation skills and is able to answer questions confidently; effective
cations
communicator with people throughout organization

The individual feels at ease in any new environment; can adapt to the work
requirements in the new place quickly; able to interact and form relationships
Adaptability
with key personnel quickly in a new setting; can integrate into the culture of the
new place easily and get work moving quickly; is welcomed by the new
environment
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Source: Team analysis 5
 FOR PLANT MANAGERS AND SUPERVISORS THERE ARE ALSO
EXPECTED BEHAVIORS
Behavior
Role-modeling
appropriate behaviors
“I see superiors, peers, and
subordinates behaving in
the new way”
Understanding and
believing in the project
“I know what is expected of
me – and I agree with it and
it is meaningful”
Developing talent
and skills in the team
“I have the skills and
competencies to behave
inŠ the new way”
Following the structures
and processes that are
put in place
“The structures, processes
and systems reinforce the
change in behavior I am
being asked to make”
Managers
• Taking an interest in plant changes
• Actively participating in the problem
solving process
• Speaking out as an advocate for OPX
• Spending time with supervisors to
ensure understanding of the effort
• Explaining the need for success of OPX
• Supporting and driving training and skill
building
• Taking time for one-on-one coaching of
Supervisors
• Executing on OPX elements
– Conducting floor audits
– Holding Sups and hourly workers
accountable
Smurfit-Stone Container * Operational Excellence Boot Camp
Supervisors
• Taking an interest in plant changes
• Actively participating in problem solving
workshops and performance
management meetings
• Speaking out as an advocate for OPX
• Asking questions when you do not
understand what is being asked of you
• Spending time with hourly workers to
ensure understanding of the effort
• Taking time to explain to hourly workers
the need for success of OPX
• Taking time for one-on-one coaching
of hourly workers
• Listening and learning from Managers
and other Supervisors about how to
improve performance
• Executing on the OPX elements
– Conducting floor audits
– Holding hourly workers accountable
6
 AS AN OPX TEAM YOU ARE EXPECTED TO DELIVER SIGNIFICANT
AND SUSTAINABLE THROUGHPUT IMPROVEMENT

Take the plant through a Ensure the transformation is

step change in throughput
improvement that gets
them a significant way
towards their new OPX
New OPX targets
target
sustainable using holistic
approach:
• Operating system
• Management systems
• Mindsets and capabilities

Plant
Throughput

Time
Beginnings of the Step-change Sustained change
change process improvement during in performance
OPX team post OPX
involvement involvement
Smurfit-Stone Container * Operational Excellence Boot Camp 7
 Area and Plant OPX Champion Rollout
Area Alpha Area Beta Area Beta
Wave A Plant Plant 1 Plant 2
4 8 12 4 8 12 4 8 12 4 8 12 Comments

OPX Team focus on Alpha

OPX Team plants

Area Champion Area and Plant champions from

the next Alpha Plant train in the
implementation prior to entering
their region
Alpha Plant Champion

Beta Plant Champion Plant Champions from Beta

Plants join the OPX Team
during their Area’s OPX
Implementation at the Alpha
Beta Plant Champion
Plant

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 Expectations of the OPX and Area OPX team

Key Personnel Expectations

• Use the OPX Playbook, tools and other resources to help transform the plant.
OPX Team • Train key personnel in the use of OPX tools
• Communicate findings and progress with local plant management on progression
of the work plan.
• Improve Plant through put.

• Learn the OPX Playbook, Tools and determine other resources that are
Area Champion available and how to access them.
• Work with Site Leaders to learn Preparation, Diagnostic, Design and
Implementation strategies.
• Work with Area Operations Manager to determine an implementation
schedule for Beta plants and the resources that will be required.
• Lead the Area OPX Team in the Beta Plant implementations.

• Learn the OPX Playbook, Tools and determine other resources that are available
Plant Champion and how to access them.
• Work with respect to the Work plan and give feed back as to the successes and
failures.
• Apply the tools to determine the greatest opportunity in the plant and drive through
put.
• Deliver a consistent message to all management and shop floor employees.

Smurfit-Stone Container * Operational Excellence Boot Camp 9