Final Test: English for Interview

In an Interview:
Interviewer: Hello, how are you?
Candidate: _______( 1 )__________
Interviewer: How may I help you?
Candidate: _______( 2 )__________
Interviewer: What’s your name?
Candidate: _______( 3 )__________
Interviewer: What position do you apply to?
Candidate: _______( 4 )__________
Interviewer: Why do you wish to work overseas?
Candidate: _______( 5 )__________
Interviewer: What’s your plan after coming back from abroad?
Candidate: _______( 6 )__________
Interviewer: Are you ready to work under pressure?
Candidate: _______( 7 )__________
Interviewer: How would you handle pressure at your working place?
Candidate: _______( 8 )__________
Interviewer: How would you feel about living with roommate from different nationalities?
Candidate: _______( 9 )__________
Interviewer: How much salary you are expecting?
Candidate: _______( 10 )__________

Solving Problem: What should you do if …

11. There’s a guest’s belonging left behind. 17. One of the guests is falling ill and
=> I should … fainted.
=> I should …
12. One of your coworkers is absent on
annual leave. 18. There’s a sudden earthquake happens.
=> I should … => I should …

13. You came late to work for being 19. Your supervisor had to leave early and
overslept. no one to cover the job.
=> I should … => I should …

14. You made the guest angry for 20. The guest is complaining.
committing a mistake. => I should …
=> I should …

15. One of your coworkers is feeling unwell.

=> I should …

16. You accidentally cut your finger during

work.
=> I should …
Answer Key: 14. Ask for the guest’s apology properly and
ensure them that it won’t happen again in
1. Hello, I’m excellent. Thank you. How are the future.
you? 15. Report the case to the supervisor and
2. I really wish to fulfill the opportunity of send my coworker to the hotel’s nurse or
getting my dream job as a room attendant take them to hospital in emergency cases.
in House Keeping Department. Hence, it’s 16. Go to first aid station immediately, cover
an honor for me to be here and get a close the cut well then proceed to do my work.
interview. 17. Report the incident to the supervisor, call
3. My name is … You may call me … the hotel’s nurse immediately or send the
4. I’m applying as a room attendant in House guest to nearest hospital in case of
Keeping Department. emergency.
5. I wish I can improve my skill, knowledge 18. Help evacuate the guests through the
and experience. It would also be great to emergency exit and gather in assembly
work with professional workers under point accordingly.
global work ethic in multicultural 19. Do the best on my job so there won’t be
environment. any mistakes and take some notes on
6. Hopefully I will be able to make my dreams unusual cases for thorough inspection by
come true by achieving my goals. One of supervisor later on.
them is … (up to the student’s goal) 20. Listen to guest’s problem, show some
7. Certainly, Sir./Ma’am, I have prepared sympathy, apologize properly, solve the
myself both physically and mentally. problem if I can or consult to the
8. From what I’ve learned, it’s more supervisor if I can’t solve the problem,
convenient to handle pressure by being then ask for the guest’s satisfaction over
flexible, having good communication with the problem solving.
coworkers and supervisor and being
helpful in my team.
9. Well, it would be great to have a new friend
from other countries since I would be able
to learn new things from them including
their culture and language also having
fresh conversations every day.
10. Well, I expect my salary to be in line with
my experience and qualifications based
on the company’s policy.
11. Report the case to the supervisor and
Lost and Found Department immediately
so the guest’s belonging could be saved
until the guest come back and collect it.
12. Do my job accordingly and try to cover
their job if that’s possible.
13. Ask for the supervisor’s apology, promise
not to repeat the same mistake in the
future and proceed to do my job whole-
heartedly.