Professional Documents
Culture Documents
2
1.
THE
CODE
OF
CONDUCT
FOR
AAS
STAFF
AND
VOLUNTEERS
1.1.
Introduction:
In
order
to
meet
our
objectives,
AAS
must
retain
its
reputation
as
a
non-‐
governmental
organization
(“NGO”)
of
integrity
and
respect.
As
a
member
of
a
team
that
brings
assistance
to
needy
communities
you
are
a
representative
of
AAS.
The
Code
of
Conduct
(the
“Code”)
outlined
below
is
designed
to
help
you
understand
how
important
it
is
to
maintain
professional
practices
and
an
ethical
lifestyle. Where
the
Code
relates
to
existing
AAS
policy
documents
these
connections
will
be
noted.
You
are
required
to
familiarize
yourself
with
and
adhere
to
these
policies. When
you
have
read
the
Code
please
sign
in
the
space
provided
to
indicate
your
agreement
with
the
provisions
and
return
the
completed
form
to
the
Human
Resource
1.2
Scope
of
the
Code
a) The
Code
covers
all
AAS
employees,
volunteers,
consultants,
contractors
and
interns
b) All
locations
where
AAS
works
are
covered
by
the
Code.
1.3
Implementation
of
the
Code
a) The
E x e c u t i v e ,
a n d
Senior
Managers
are
responsible
for
the
provisions
of
the
Code.
b) The
Human
Resources
is
responsible
for
administering
the
provisions
of
the
Code
and
acting
to
resolve
issues
under
it.
1.4
Purpose
and
Application
of
the
Code
of
Conduct
AAS
staff
must
at
all
times
observe
the
highest
standards
of:
a) Fairness
b) Integrity
c) Honesty
d) Objectivity
e) Openness
f) Accountability
g) Selflessness
h) Sensitivity
to
other
cultures
i) Sensitivity
to
individual
encumbrances
j) Adherence
to
modest
and
respectful
dress
at
all
times.
The
Code
provides
guidance
to
ensure
actions
and
behavior
are
consistent
with
both
AAS
values
and
the
high
standards
of
conduct
required
maintaining
donor
confidence
in
the
work
of
AAS.
Therefore;
F You
must
familiarize
yourself
with
the
contents
of
the
Code
and
act
in
accordance
with
the
principles
and
the
guidance
set
out
in
it
F You
must
ensure
that
you
understand
your
duties,
rights
and
responsibilities,
and
are
familiar
with
AAS
policies
and
relating
to
you
and
your
role.
New
and
amended
policies
are
circulated
to
all
staff
as
and
when
they
are
approved
–
you
are
required/expected
to
review
policies
and
to
revert
to
your
line
manager
and/or
HR
if
you
have
any
queries
in
relation
to
any
of
them.
Further,
new
employees
will
be
required
to
attend
relevant
training
or
induction
courses
to
become
familiar
with
our
policies
F Serious
failure
to
comply
with
the
Code
may
lead
to
disciplinary
action
being
taken
against
staff
that
infringes
the
Code.
Accordingly,
you
should
seek
advice
or
guidance
from
your
line
manager,
Heads
of
Departments
or
Human
Resources
if
you
are
in
any
doubt
about
how
this
Code
applies
to
you
F Where
staff
is
members
of
professions
with
established
professional
ethical
codes
of
their
own,
they
are
encouraged
to
continue
to
abide
by
those
ethical
codes
as
well
as
the
AAS
code
of
conduct
F Staff
is
encouraged
to
review
significant
international
documents
in
particular
the
funding
agreements
of
similar
humanitarian
organizations,
including
Sphere
and
Humanitarian
Accountability
Partnership
(“HAP”)
standards,
UN
Declaration
of
Human
Rights
and
the
People
in
Aid
Code
of
Good
Practice.
1.5.
AAS’s
Vision,
Mission
and
Values
1.5.1.
Vision
People
living
with
peaceful
environment,
human
rights,
dignity
and
development
3
1.5.2.
Mission
To
provide
effective
social
service
delivery
for
the
protection
of
the
human
rights,
life
saving,
poverty
alleviation,
promote
positive
social
and
economic
transformation
1.5.3.
Values
Our
values
are
compassion
and
sensitivity
to
the
needs
and
condition
of
others;
empowerment
of
people
to
realize
their
true
potential;
justice
and
equality
for
all
by
considering
the
rights
of
people
and
treating
them
with
dignity
and
respect
irrespective
of
their
background;
and
accountability
both
for
our
own
actions
and
those
of
our
partners.
1.6.
Standards
of
Behavior
Expected
The
ED
has
overall
responsibility
for
the
effective
operation
of
this
policy,
and
is
accountable
to
the
Board
of
Governance
for
propriety
in
a
broad
sense,
including
on
conduct
and
discipline
matters.
The
ED
also
has
a
duty
to
ensure
that
employees’
rights
are
respected.
As
member
of
staff/volunteer
you
have
a
right
to:
F Be
spoken
to
politely
F Be
treated
with
respect
F Be
treated
fairly
and
courteously
by
colleagues
and
those
outside
the
organization
for
whom
we
work
F Be
treated
fairly
in
recruitment,
training
and
promotion
F Have
your
private
life
and
commitments
outside
work
respected
F Have
your
point
of
view
listened
to
and
considered
F Not
be
harassed
or
intimidated
at
work
and
in
particular
have
a
right
not
to
be
harassed
or
intimidated
because
of
your
race,
gender,
color,
ethnic
or
national
origin,
religion,
disability,
marital
status,
age
or
sexual
orientation
F Speak
out
if
you
are
the
victim
of
bullying,
harassment
or
intimidation
and
have
your
complaint
taken
seriously
and
properly
investigated.
As
member
of
staff/volunteer,
you
have
a
responsibility
to:
F Act
professionally
in
your
dealings
with
colleagues
F Treat
colleagues
as
individuals
and
show
sensitivity
to
their
needs
F Treat
complainants,
those
investigated
and
other
stakeholders
with
fairness,
courtesy
and
sensitivity
to
their
needs
and
the
situation
they
are
in
F Consider
others
in
the
exercise
of
your
duties
F Keep
in
mind
the
limitations
of
your
own
experience
and
value
others’
perspectives
and
experience
F Express
your
point
of
view
without
being
aggressive
or
overbearing
F Listen
to
what
others
say
and
respect
their
point
of
view
F Learn
from
your
mistakes
F Try
to
find
solutions
and
work
through
disagreements
with
others
F Be
accountable
for
your
own
decisions
and
co-‐operating
scrutinized
internally
and
externally.
F Take
responsibility
for
your
own
learning
and
development
F Take
action
if
you
witness
or
are
made
aware
of
any
improper
conduct,
including
any
act
of
harassment
or
discrimination
F Ensure
that
others
are
not
subject
to
discrimination
F Ensure
that
decision-‐making
is
not
subject
to
discrimination
F Challenge
attitudes
that
demean,
or
denigrate
other
people
(individuals
or
groups)
and
develop
self-‐
awareness
of
the
impact
of
your
own
behavior
F Ensure
that
your
behavior
(at
work
or
outside)
and
your
appearance
at
work
whilst
representing
AAS
does
not
cause
embarrassment
to
the
organization
or
reflect
negatively
on
us
in
a
way
that
would
bring
the
reputation
of
AAS
into
disrepute
or
cause
a
loss
of
donor
confidence
in
its
work
F Avoid
any
unnecessary
risk
to
the
safety,
health
and
welfare
of
yourself
and
others,
including
outside
partners
and
beneficiaries
F Service
for
the
needs
of
the
beneficiaries
through
the
provision
of
high
quality
and
effective
services
4
F Work
in
true
partnership
with
others
F Strive
to
attain
the
highest
personal
standard
of
professional
knowledge
and
competence
F Keep
abreast
of
developments
in
your
areas
of
expertise
F Notify
AAS
if
you
face
any
criminal
charges
during
employment
F Without
delay,
report
all
instances
of
suspected
theft,
money
laundering,
terrorist
financing,
fraud,
bribery
or
corruption
to
the
ED.
All
staff
members
have
a
responsibility
to
act
for
the
best
interests
of
the
organization.
This
includes
the
requirement
to
maintain
organizational
confidentiality,
whilst
making
the
communications
necessary
to
further
the
vision
and
aims
of
the
organization.
1.6.1.
Staff
members
should:
F Provide
necessary
information
as
clearly
and
openly
as
possible
F Carefully
file
important
organizational
and
programmatic
material.
Files
should
be
well
organized
and
regularly
maintained
F Employ
AAS’s
standard
filing
system,
which
is
common
to
all
our
offices,
in
order
to
facilitate
organizational
management
and
accountability
F Protect
the
confidentiality
of
all
internal
organizational
information
F Maintain
the
confidentiality
of
personal
files,
which
should
be
kept
in
a
secure
place
F Refrain
from
any
behavior
in
the
course
of
their
work,
which
might
bring
the
organization
into
disrepute
F Refrain
from
ascribing
views
to,
or
speaking
on
behalf
of,
the
organization
unless
specifically
authorized
to
do
so
Please
refer
to
Appendix
1
–
Code
of
Professional
Practice
for
AAS
Programme
Staff
2.
ABUSE
OF
POWER
Humanitarian
work
is
a
privilege,
and
as
a
result
of
ongoing
high
standards
AAS
continues
to
enjoy
respect
amongst
its
beneficiaries.
Therefore;
F Staff
must
not
use
their
position
with
AAS
for
their
own
benefit
or
for
the
benefit
of
family
members
or
friends
F Staff
shall
not
criticize
AAS
in
public
nor
make
any
adverse
comments
against
AAS
Board,
staff
and
volunteers
F Staff
will
not
have
tattoos,
haircuts,
piercings,
which
contradict
AAS’s
values
and
ethos
F Staff
must
not
offer,
promise,
give,
accept
or
solicit
money,
gifts
or
other
advantage
as
an
inducement
to
obtain
an
unfair
advantage.
Such
an
act
would
constitute
a
criminal
offence.
If
a
staff
member
is
found
to
have
solicited,
accepted,
offered
or
given
any
bribe
(or
inducement),
the
employee
will
face
disciplinary
action,
which
could
include
dismissal
for
gross
misconduct,
and
may
face
criminal
prosecution.
(Refer
to
the
Anti-‐Fraud
and
Corruption
Policy
for
further
details)
F Staff
member
are
not
permitted
to
receive
personal
gifts
of
money,
materials
or
services
from
beneficiaries
or
sub-‐contractors
F In
situations
where
contracts
to
provide
services
for
AAS
are
being
facilitated
by
staff
all
such
contracts
must
be
fair,
equitable,
written
and
signed
by
all
parties.
The
conflict
of
interest
form
must
be
completed
by
all
the
individuals
involved
Employees
who
are
in
breach
of
these
rules
will
be
subject
to
AAS
disciplinary
procedure.
3.
RELATIONSHIPS
WITH
THE
LOCAL
COMMUNITY
AAS
encourages
staff
to
develop
cordial
relationships
with
members
of
the
local
community.
The
overall
success
of
our
work
will
be
significantly
enhanced
through
positive
local
relationships.
Therefore;
F Where
appropriate,
workers
are
encouraged
to
join
with
local
cultural,
community
and
religious
groups
and
observe
all
local
laws
F Involvement
in
local
political
movements
or
leadership
in
community
activities
that
might
compromise
AAS
objectives
in
the
field
must
be
avoided
F Considerable
care
should
be
exercised
in
the
area
of
religious
activities.
Although
AAS
will
not
restrict
5
religious
practice
of
any
kind,
staff
and
dependents
need
to
be
aware
of
local
sensitivities
towards
particular
religious
practices
and
take
appropriate
action
to
respect
them.
Local
staff
is
member
of
the
community
and
will
have
relationships
with
many
community
activities.
Accordingly,
staff
is
encouraged
to
speak
with
management
in
the
event
that
they
are
unclear
on
the
distinction
between
personal
and
organizational
activities
or
as
to
what
might
constitute
a
conflict
of
interest
(see
below).
4.
EQUAL
OPPORTUNITIES
AND
DIVERSITY
Valuing
diversity
means
developing
an
organization
that
is
genuinely
open
to
the
creativity,
insights
and
experience
of
people
of
different
backgrounds.
As
an
equal
opportunities
employer
we
are
committed
to
promoting
equal
opportunities
in
employment.
All
our
staff
and
any
job
applicants
will
receive
equal
treatment
regardless
of
age,
disability,
gender
reassignment,
marital
or
civil
partner
status,
pregnancy
or
maternity,
race,
color,
nationality,
ethnic
or
national
origin,
religion
or
belief,
sex
or
sexual
orientation.
We
will
also
extend
this
principle
to
all
individuals
and
organizations
with
whom
we
work.
It
means
dealing
with
prejudice
and
discrimination
where
it
exists
and
recognizing
that
we
have
to
remain
vigilant
to
obtain
the
benefits
of
diversity.
5.
BULLYING
AND
HARASSMENT
AAS
is
committed
to
the
prevention
of
bullying
and
harassing
behavior.
It
is
in
AAS
interest
to
make
it
clear
to
everyone
that
such
behavior
will
not
be
tolerated.
The
cost
of
negative
behavior
to
the
organization
can
be
significant,
and
includes
poor
employee
relations,
low
morale,
inefficiency
and
potentially
the
loss
of
staff.
These
are
rare
negative
factors,
which
we
are
keen
to
avoid.
The
Code
details
the
standards
of
behavior
expected
of
all
staff.
6.
CONFLICTS
OF
INTEREST
Occasionally
situations
may
arise
where
a
conflict
of
interest
occurs
between
AAS
activities
and
personal
activities.
This
can
particularly
occur
in
the
areas
of
service
provision
and
business
contracts.
Therefore;
a) Staff
is
not
permitted
to
form
business
relationships
between
members
of
their
own
extended
family
and
AAS.
b) Staff
that
also
manage
private
businesses
or
have
a
financial
interest
in
businesses
that
may
potentially
engage
with
charities
or
organisations
of
the
like,
staff
must
declare
their
interest
as
soon
as
practicable.
c) Where
AAS
may
engage
in
business
with
staff’s
own
private
business,
staff
must
declare
their
interest
and
excuse
themselves
from
the
procurement
exercise/contract
award.
Additionally,
those
staff
is
not
permitted
to
sign
contracts
between
AAS
and
those
businesses
d) Where
an
employee
becomes
aware
of
a
potential
conflict
of
interest
they
must
immediately
discuss
this
matter
with
their
line
manager.
AAS
will
make
every
effort
to
ensure
that
the
process
of
enhancing
neutrality
and
fairness
will
not
disadvantage
staff.
The
employee
is
to
complete
conflict
of
interest
form
as
soon
as
practicable.
e) Where
staff
continues
to
permit
a
conflict
of
interest
to
remain,
disciplinary
processes
may
be
invoked.
7.
OTHER
EMPLOYMENT
All
those
who
work
for
AAS
are
expected
to
observe
the
highest
possible
standards
in
both
their
professional
and
personal
lives.
Employees
of
AAS
must
not
accept
any
additional
engagements
i.e.
lecturers
employment
or
consultancy
work
outside
of
AAS
without
first
obtaining
permission
from
management
in
writing.
All
employment
(whether
paid
or
unpaid)
must
be
declared.
8.
POLITICAL
ACTIVITIES
AAS
is
an
independent
body
and
needs
to
act
(and
be
able
to
demonstrate)
in
a
neutral
and
impartial
manner,
as
public
confidence
might
be
affected
if
it
was
believed
that
an
individual
member
of
staff’s
political
views
were
compromising
its
independence
and
impartiality.
On
matters
directly
affecting
AAS,
staff
must
not
make
political
speeches
or
engage
in
other
political
activities.
6
9.
USE
OF
AAS
INFORMATION
AND
RESOURCES
Employees
have
a
duty
to
ensure
that
AAS
resources
are
used
in
the
most
economical,
efficient
and
effective
manner.
AAS
provides
information
and
resources
(mobile
telephones,
vehicles
and
computers
(laptops)
including
use
of
email,
internet,
photocopiers,
fax
machines
and
(housing
in
international
locations))
in
order
to
assist
the
work
of
staff.
AAS
recognizes
that
in
some
circumstances
this
equipment
can
be
used
for
private
purposes.
Employees
must
use
AAS
vehicles
and
computers
in
accordance
with
the
relevant
policies.
Where
permission
is
granted
to
use
equipment
for
personal
use
discretion
must
be
exercised
in
order
to
maintain
the
reputation
of
the
organization.
Over
the
years
AAS
has
established
a
significant
database
of
expertise
and
knowledge
relating
to
our
humanitarian
and
development
work.
This
knowledge
remains
the
property
of
AAS
and
must
be
protected.
Employees
are
not
permitted
to
use
institutional
knowledge
for
personal
advancement.
Most
of
the
equipment
owned
by
AAS
is
recognizable
by
the
organizational
logo.
AAS
workers
are
not
permitted
to
use
AAS
name,
logos
or
other
intellectual
property
for
non-‐AAS
use.
9.1.
Access
to
Information
All
AAS
employees
must
comply
with
the
Data
Protection
Policy
and
not
use
information
obtained
for
one
purpose
for
a
different
purpose.
Data
should
be
requested,
retained
and
destroyed
in
line
with
the
Policy.
Information
gained
in
the
course
of
employment
must
not
be
used
for
unauthorized
purposes.
9.2.
Media
Relations
AAS
regards
media
coverage
of
organizational
activities
as
pivotal
to
the
success
of
its
programs.
Therefore;
a) All
media
contact
must
be
through
AAS
Information
and
Communication
Department
b) Any
requests
for
personal
interviews
or
comments
must
be
referred
to
the
communications
department
in
the
first
instance
c) The
Executive
Director
should
clear
all
events/statements
that
are
pivotal
to
the
organization
10.
RELATIONSHIPS
WITH
OTHER
STAFF
Staff
is
encouraged
to
maintain
open
and
professional
relationships
with
each
other.
All
differences
in
background
must
be
respected.
While
it
is
to
be
expected
that
friendships
will
develop
between
staff
and
volunteers
such
relationships
must
not
interfere
with
AAS
programme
objectives.
Staff
must
not
be
in
a
supervisory
role
with
members
of
their
own
family,
or
who
become
family
members.
Should
such
a
relationship
develop
between
manager
and
staff
it
will
be
necessary
to
reassign
the
supervisory
process.
11.
WEAPONS
AAS
prohibits
any
weapons
in
any
building
owned
or
operated
by
AAS
unless
justified
by
the
ED
with
subject
to
approval
by
the
Governing
Board.
AAS
prohibits
the
carrying
of
any
weapons
on
agency
vehicles.
Armed
civilian
and
military
personnel
are
not
permitted
in
agency
vehicles.
If
armed
persons
threaten
violence
if
they
are
not
transported
then
the
provisions
of
the
Security
Policy
are
to
be
followed.
AAS
staff
is
not
permitted
to
own
or
otherwise
possess
weapons
while
on
field
assignment.
12.
ALCOHOL
AND
DRUGS
Staff
is
never
permitted
to
work
while
under
the
influence
of
any
drug-‐related
substance
that
affects
their
ability
to
perform
their
duties.
No
illegal
substances
are
permitted
on
AAS
property,
offices
or
vehicles.
Working
under
the
influence
of
illegal
drugs
and
alcohol
is
considered
gross
misconduct
and
staff
affected
by
alcohol
during
work
periods
will
be
dealt
with
in
accordance
with
disciplinary
procedures.
If
staff
is
prescribed
drugs,
which
may
affect
their
ability
to
do
their
job,
advice
must
be
sought
from
their
line
manager
on
the
health
and
safety
implications
of
this
at
the
earliest
opportunity
and
the
Head
of
HR
must
be
notified
at
the
earliest
opportunity.
At
all
times
staff
must
comply
with
local
laws
and
provisions.
Behavior
that
is
illegal,
or
brings
AAS
into
disrepute
will
be
referred
to
the
manager.
Please
remember
that
whether
an
employee
is
at
work
or
enjoying
private
time
they
are
likely
to
be
viewed
as
representatives
of
AAS.
Therefore
all
employees
are
encouraged
to
maintain
self-‐control
at
all
times.
7
13.
HOSPITALITY
You
may
accept
conventional
hospitality
provided
it
is
normal
and
reasonable
in
the
circumstances,
for
example:
a) Tea,
coffee,
biscuits
and
sandwiches
at
meetings
b) An
invitation
to
an
annual
dinner
of
an
organization
with
which
AAS
has
regular
contact
c) A
working
lunch
in
the
course
of
normal
business
provided
this
is
not
frequent,
regular
or
lavish.
14.
SEXUAL
HARASSMENT
AND
EXPLOITATION
AAS
places
people
at
the
heart
of
its
work
and
aims
for
the
highest
standards
of
moral
excellence
and
integrity,
expressly
prohibiting
the
use
of
pornography
and
prostitution.
As
such,
AAS
condemns
all
acts
of
harassment,
whether
sexual
or
otherwise
and
stands
against
all
exploitation
of
young
people
and
minors
(under
the
age
of
18
or
older
as
stipulated
in
local
legislation).
Any
incidents
will
be
fully
investigated
and
disciplinary
measures
used
as
necessary,
plus
referral
to
the
police.
AAS
works
actively
to
protect
children
and
therefore
all
staff
will
not
act
in
a
way
that
breaches
Children
and
Vulnerable
Adults
Protection
procedures
or
in
any
way
places
children
at
risk
of
harm.
Staff
must
disclose
information
about
all
current
criminal
convictions,
as
well
as
charges
or
civil
proceedings
relating
to
child
abuse,
either
when
joining
AAS
or
arising
during
the
time
of
their
employment.
15.
THEFT
All
staff
is
expected
to
abide
by
local
laws
as
well
as
AAS’s
policies
and
procedures.
Where
it
has
been
identified
that
a
member
of
staff
has
committed
theft
(against
anyone),
the
staff
member
will
be
subject
to
an
internal
investigation
and
may
lead
to
either
criminal
prosecution
and/or
an
internal
disciplinary
under
AAS
Disciplinary
Policy.
Theft
can
be
defined
simply
as
the
taking
of
property
belonging
to
another,
without
permission,
with
the
intention
to
permanently
deprive
the
rightful
owner.
Staff
has
duty
to
report
all
suspected
theft
offences
to
the
ED
and
Internal
Audit
(When
established)
without
delay.
Any
delay
may
result
in
further
losses.
Do
not
report
the
matter
to
any
other
persons
without
first
discussion
with
ED
and
Internal
Audit.
16.
REFERENCES
AND
RELATED
STATEMENTS
OF
POLICY
AND
PROCEDURE
AAS
Human
Resource
Policy
and
Procedures
AAS
Anti-‐Fraud
Policy
and
Procedures
AAS
Anti-‐Bribery
and
Corruption
Policy
17.
STAFF
TO
SIGN
OFF
CODE
OF
CONDUCT
I
have
received
AAS
Code
of
Conduct,
which
I
have
read,
understood
and
will
comply
with.
NAME:
__________________________________________________
SIGNATURE:
____________________________________________
DATE:
__________________________________________________
Please
return
this
page
to
Human
Resources
8
APPENDIX-‐1
CODE
OF
PROFESSIONAL
PRACTICE
FOR
THE
AAS
PROGRAMME
STAFF
This
Code
outlines
the
ethical
principles
to
which
the
Programme
Staff
must
subscribe
in
their
relations
and
dealings
with
one
another.
10