FAQS

I
SCARACARANEARTHEBEACH /EATERI
ES/SHOPPI
NG?
Yes!Ca
raCa
rai
sint
hehea
rtofKut
a,l
esst
hanami
nut
ewa
lkf
rom Ba
li'
spl
ent
ifulca
fesa
ndshoppi
ng
st
reet
s.I
tis400m f
rom t
hef
amousKut
aBea
ch.

WHYBOOKONWWW.
CARACARAI
NN.
COM?
Bookdi
rect
lyvi
aourwebsi
tef
orbestpr
ices&pr
omodea
ls!

WHATTI
MEI
SCHECK-
IN&CHECK-
OUT?
Check-
in:2pm.Check-
out
:12pm.

EARLYCHECK-
IN?
Subj
ectt
oava
ila
bil
it
y

LATECHECK-
OUT?
Subj
ectt
oava
ila
bil
it
y&f
eesa
ppl
y.
<2pm:25%ofbesta
vai
labl
era
te
2pm -6pm:50%ofbesta
vai
labl
era
te
>6pm:1
00%ofbesta
vai
labl
era
te
I
STHEREFREEWI
FI?
Yes–f
ora
llguest
s.

I
SBREAKFASTI
NCLUDED?
Yes,br
eakf
asti
sincl
udedf
ora
llbooki
ngs.Br
eakf
asthour
s:6: m –1
30a 0:30a
m(sel
f-ser
vice)
.

Br
eakf
astvoucher
swi
llbegi
vent
oyouuponcheck-
inf
orda
ilyr
edempt
ion.Guest
swi
llenj
oy
achoi
ceof3Br
eakf
astSetOpt
ions.I
fthechoi
ceofbr
eakf
asti
snoti
ndi
cat
edby6pm da
ily,
I
nter
nat
iona
lmea
lsetopt
ionwi
llbeser
vedbydef
aul
t.

WHATARETHEOPENI
NGHOURS?
Fr
ontDesk:24/
7
Br
eakf
ast
:6: m –1
30a 0:30a
m
Pool m –1
:6a 0pm (
poolt
owel
sava
ila
blea
tFr
ontDesk)
Opeum DenCa
fe&Ba
r 2pm –1
:1 0:30pm
BBQ:1
0am –1
0pm (
24hour
sadva
ncebooki
ngr
equi
red)
Pa
ntr
y:24/
7
La
undr
oma
t:24/
7
ShowerFa
cil
it
ies:24/
7
TheNook:24/
7(pl
easekeepvol
umedown)
Dr
inksPur
cha
se:Sof
tdr
inks/
beer
/wa
terca
nbepur
cha
seda
tthePopUpBa
r24/
7

WHATAMENI
TIESAREI
NCLUDEDI
NMYROOM?
Al
lroomscomewi
thcompl
iment
arywi
fi
,ai
r-condi
ti
oni
ng,l
inen,housekeepi
ng,t
oot
hbr
ush&t
owel
,
soa
p/sha
mpoo,ha
irdr
yer
,sa
fe.Pl
easer
efert
oht
tp:
//www.
car
aca
rai
nn.
com/
sta
yforadet
ail
ed
descr
ipt
ionoft
hea
meni
ti
esi
ncl
udedf
oryourr
oom t
ype.

CANISTOREMYLUGGAGEAFTERCHECK-
OUT?
Yes.Pl
easea
ppr
oachf
rontdeskf
orst
ora
gef
aci
li
ti
esbef
oreyourf
li
ght
.

ILEFTI
TEMSATCARACARABYACCI
DENT.CANYOUMAI
LBACK?
Al
lit
emsf
oundwi
llbepl
aceda
tLost&Found.Guestwi
lli
ncura
nyma
ili
ngcha
rgesi
frequi
red.
WHATI
STHESMOKI
NGPOLI
CY?
Al
lroomsa
tCa
raCa
raa
rest
rict
lynon-
smoki
ng.Youma
ysmokea
tthedesi
gna
teda
lfr
escoa
rea
s
onea
chf
loor
.

IHAVEALATEFLIGHTTOCATCH.CANITAKEASHOWER
AFTERCHECK-
OUT?
Yes,t
her
ear
eshowerf
aci
li
ti
esf
oryourusea
ftercheck-
out
.Soyouca
nst
il
lhea
dtot
hebea
cha
fter
check-
outorchi
llouta
tCa
raCa
rabef
oreyourf
li
ght
!

I
STHEREASAFEFOREVERYROOM?
Yes.

CANIDOLAUNDRYATCARACARA?
Yes,weha
veasel
f-ser
vicel
aundr
oma
t&i
roni
ngboa
rd/
irona
vai
labl
e.Pur
cha
seal
aundr
ytoken&
l
aundr
yba
gatt
hef
rontdeskf
orRp.30,
000.

HOW DOIBOOKYOURBBQ PI
TS?
Booka
tthef
rontdesk24hour
sina
dva
nce.Openi
ngHour
s:1
0am –1
0pm

CANIREQUESTFORANEXTRABEDI
NMYROOM?
Af
ult
onma
ttr
essca
nbea
ddedf
ora
next
raper
son/
chi
ldf
orsel
ect
edr
oom t
ypes(
plea
ser
efert
o
ht
tp:
//www.
car
aca
rai
nn.
com/
sta
y).Thi
sischa
rgea
blea
tRp.1
50,
000perper
sonperni
ght
.

CANIREQUESTFORABABYCOTI
NMYROOM?
Ba
byCot
sar
enota
vai
labl
eatCa
raCa
ra.Ourr
oomsa
ndcommona
reama
ynotbe
ba
by/
toddl
er-
fri
endl
y.Pl
easebooka
tyourownr
isk.

I
FIAM NOTANI
N-HOUSEGUESTATCARACARAI
NN,I
SIT
POSSI
BLETOUSEI
TSFACI
LITI
ES?
Opeum Deni
sopent
owa
lk-
incust
omer
s.

Forusa
geofPoolorot
herf
aci
li
ti
es,cust
omer
smustha
veami
nimum spendofRp.200,
000onF&Bf
or
ea
chper
son.

Al
lar
ewel
comet
obookCa
raCa
ra'
sBBQCook-
Outpa
cka
ge,butdonot
etha
tpr
ior
itywi
llbegi
vent
o
Ca
raCa
raI
nnguest
s.
WHERECANIPARKMYCAR/
MOTORCYCLEDURI
NGMYSTAY?
Wedonotha
vepa
rki
ngf
aci
li
ti
esa
vai
labl
eatCa
raCa
ra.I
fneeded,youca
npa
rknea
rbya
t
Kut
aSqua
reMa
ll.

CANIBOOKANYOFTHEFACI
LITI
ESFORANEVENTOR
PRI
VATEGATHERI
NG?
Pl
easewr
itei
ntoma
rket
ing@ca
raca
rai
nn.
com.

CANIBOOKANYOFTHESPACESATCARACARAFORA
PHOTOSHOOT?
Commer
cia
lphot
oshoot
sar
enota
lloweda
tCa
raCa
raunl
essa
uthor
izedbyt
hema
nagement
.
Pl
easewr
itei
ntoma
rket
ing@ca
raca
rai
nn.
com.

WHERECANISEEMOREOF#CARACARALI
FE?
@CARACARAI
NN(
Inst
agr
am)&Ca
raCa
raI
nn(
Facebook)

WHATI
STHECANCELLATI
ONPOLI
CY?
I
ndi
vidualBooki
ngs(
<5r
ooms)

Thecha
rgewi
llbea
ppl
iedongua
rant
eedr
oom(
s),F&B,orot
heri
nqui
ry(
ifa
ny)a
spert
he
Booki
ngConf
irma
tion.

>72Hour
s(ofa
rri
valda
te)
:Fr
eeCa
ncel
lat
ion
≤72Hour
s(ofa
rri
valda
te)
:OneNi
ghtCha
rge

NoShow:1
00%Ful
lCha
rge

Gr
oupBooki ≥5r
ngs( ooms)

Thecha
rgewi
llbea
ppl
iedonGua
rant
eedRooms,F&B,orot
heri
nqui
ry(
ifa
ny)a
sst
atedonGua
rant
ee
orBooki
ngLet
tersi
gnedbyt
hea
uthor
izedper
son.

Gr
oupDeposi
tof35%ofbooki
nga
ppl
ies.Al
ldeposi
tsa
renon-
ref
unda
ble.Theba
lance65%pa
yment
mustbema
deupona
rri
val(
bef
orecheck-
in)
.

>1
4Da
ys(
ofa
rri
valda
te)
:Fr
eeCa
ncel
lat
ion
≤1
4da
ys(
ofa
rri
valda
te)
:35%Gr
oupDeposi
tfor
fei
ted.

NoShow:1
00%Ful
lCha
rge

WWW.
CARACARAI
NN.
COM
 HOUSERULES

PLEASENOTETHESEHOUSERULESBEFOREPROCEEDI
NGWI
TH
YOURBOOKING.
Al
lCa
raCa
rar
oomsa
rest
rict
lynon-
smoki
ng.Pl
easesmokeonl
yatdesi
gna
tedout
door
a
rea
sint
hehot
el.
•Dr
ugs/
cont
raba
nd/
ill
ega
lsubst
ances/
ani
mal
s/dur
iana
repr
ohi
bit
ed.
•Pl
easebeconsi
der
atet
ofel
l s–nor
owguest owdypa
rti
esorl
oudmusi
cbet 0pm –8a
ween1 m.
•Pl
easedi
sposeofa
llt
rash&chewi
nggum a
ppr
opr
iat
ely
•Donotl
eaveva
lua
blesuna
ttended&t
akeca
reofCa
raCa
raRoom Key
•Rel
eva
ntf
ineswi
llbei
mposedf
or:
•LostRoom KeyCa
rd:Rp.200,
000
•LostPoolTowel
:Rp.200,
000
•LostRoom Towel
:Rp.1
00,
000
•St
ainedBedsheet
:Rp.1
00,
000
•Smoki
ngi
nnon-
desi
gna
teda
rea
s:Rp.1
,000,
000
•Li
tter
ing,pet
s,dur
ians,i
mpr
operchewi
nggum di
sposa
l:Rp.500,
000
•Va
nda
lism/
dama
get
ohot
elpr
oper
ty:Asperhot
el’
sassessment

DI
SCLAI
MERS:
Pl
easenot
etheseDi
scl
aimer
sbef
orepr
oceedi
ngwi
thyourbooki
ng.
•Ca
raCa
rar
eser
vest
her
ightt
orequestr
owdyguest
stol
eavet
hepr
emi
ses
•Ca
raCa
rai
snotl
iabl
efora
nyl
oss,da
mage,ort
hef
tofpr
oper
tyonpr
emi
ses
•Ca
raCa
rai
snotl
iabl
efora
nya
cci
dent
s,f
all
,orl
osssuf
fer
edonpr
emi
ses