FMEA Form v3.

FMEA
Potential Failure Potential Failure

OCCURRENCE (1 - 10)

OCCURRENCE (1 - 10)
Process Step/Input Potential Causes Current Controls Action Recommended Resp. Actions Taken

DETECTION (1 - 10)

DETECTION (1 - 10)
Mode Effects

SEVERITY (1 - 10)

SEVERITY (1 - 10)
RPN

RPN
What is the impact on the What are the recommended
What is the process step, In what ways could the What causes the step, What controls exist that Who is responsible for What actions were completed
customer if this failure is actions for reducing the
change or feature under step, change or feature change or feature to go either prevent or detect the making sure the actions are (and when) with respect to
not prevented or occurrence of the cause or
investigation? go wrong? wrong? (how could it occur?) failure? completed? the RPN?
corrected? improving detection?

scanning each Poor label scanner cannot read bad barcode posittion Visual Inspection Using better barcode Operation
specific package placement the barcode 8 4 5 160 reader 8 2 7 112
barcode
damaged barcode Visual Inspection using image Operation
8 6 0 8 2 6 96
recognition technology
operating online slow or lag poor users' too much online traffic Data from search buying more space for IT Department
platform expereience experience engine tools cloud-based system
8 5 7 280 8 1 8 64

inconvenient poor users' website's search Data from search upgrade search engine IT Department
search experience engine is not optimized engine tools with automatic
8 5 6 240 suggestion and more 8 2 6 96
available product
category
Slow page loading penalize from poor hosting website Data from search using caching and IT Department
times search engines; 8 7 engine tools 7 392 server-side rendering 8 1 8 64
losing customers
packing and employee get manpower shortage unsafe handlling Visual Inspection improve safer Operation
importing goods injured 9 procedure 4 4 144 procedure for 10 1 4 40
employee
customer service poor employee's poor customers' misunderstanding Feedback from apologize upfront/ train Human Resources
behavior to experience, losing 10 7 customers 7 490 employees properly 10 2 3 60
customers customers

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