Professional Documents
Culture Documents
ITC2 CHASSIS
Segment: BA
Version Date Subject
1 6/2013 1st Issue.
LCD TV
9-888-144-01
For SM - Unique , please refer :
9-888-144-P1 ( Pan Asia )
9-888-144-A1 ( America )
9-888-144-E1 ( Europe)
SERVICE MANUAL (COMMON)
ITC2 CHASSIS
Segment: BA
LCD TV
MODEL LIST
THIS SERVICE MANUAL CONTAINS COMMON INFORMATION FOR BELOW REGIONS AND MODELS:
REGION
ASIA AMERICA EUROPE
MODEL
KLV 24R402A
KLV-24R402A KLV 32R402A
KLV-32R402A KLV 40R452A
KLV-40R452A KLV 46R452A
KLV-46R452A
KLV-24R422A KLV-32R407A KLV-40R457A KLV-46R472A
KLV-32R422A
KLV 32R422A KLV-40R472A
KLV 40R472A KDL-46R485A
KDL 46R485A
KDL-32R435A KDL-40R485A
3
TABLE OF CONTENTS
3. TROUBLE SHOOTING
3-1. Troubleshooting Flow…….…………………………………………………… 10
32
3-2. N P
No Power……………….………………………………………...................... 11
3-3. Standby Led Blinking……………………………........................................ 14
3-4. No Picture................................................................................................ 25
3-5. Audio Problem.......................................................................................... 27
3-6. Troubleshooting Video Problem…………………………………………… 35
3-7. HDMI Troubleshooting g Flow……………………………………………… 43
3-8. MHL No Picture…………………………………………………………….. 47
3-9. Tuner Troubleshooting Flow………………………………………………… 50
3-10. IR Troubleshooting Flow…………………………………………………….. 53
3-11. Switch Unit Troubleshooting Flow………………………………………… 54
3-12.
3 12. RTC Troubleshooting Flow…………………………………………………. 55
Please refer Service Manual – Unique for below information :
-Safety Warnings
-Wire Dressing
-Circuit
Circuit Board Location
-Disassembly and Exploded View.
4
ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
SECTION 1
SAFETY NOTES
5
Safety Notes ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
6
Safety Notes ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
The servicing
Th i i off these
th boards
b d requires
i special
i l precautions.
ti It iis strongly
t l
recommended to use Lead Free Solder material in order to guarantee optimal < Insertion> <Pull out>
quality of new solder joints.
7
Self Diagnostic Function
SECTION 2
SELF DIAGNOSTIC FUNCTION
2-1 Overview of Control Buttons
2-1. 2-3
2 3. LED Pattern
When safety shutdown occurs, Standby LED display reports the cause by using the lightning
patterns as indicated below.
Power Off *1 power switch off (by 3 Audio Error BB board Error
OFF
( AC Off and *1) touch button)
Standby
Red 5 Panel I2C COMM Error BB or Source board Error
( by remote control off only )
8
Self Diagnostic Function
No Picture No Sound
Blinking
R f
Reference
Main
2 3 4 5 6 Tuner USB Video Component HDMI MHL HP Video Component Tuner HDMI USB
Speaker
BB Board
Light Source
Board
Open Cell
AC Adaptor
Speaker Unit
LS Harness
Main
Harness
FFC
CCCable
9
ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
SECTION 3
TROUBLESHOOTING
START
END
10
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
3-2. No Power
No Power
No
T k outt adaptor
Take d t
and test at adaptor Yes
BB board
output is it 19V – 19.5V?
(Refer Figure 1)
No
OK
Change adaptor Adaptor
and test again
NG
Figure 1: How to test DC voltage
at adaptor output AC source
11
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
3-2-1. DD Con
Start DDCON
OK
Check voltage at JL6003 No Check F6001 NG
Fuse
is it 3.3V? & F6002
Yes
Yes
OK
Yes NG
12
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
JL6002
JL6003
JL6000 JL6001
JL6006
13
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
2 times Blinking
Check DC voltage at
Yes
Change BB
JL6001
board
Is it 18V - 19.5V?
No
14
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
START
3x blinking No Speaker impedance
Remove 3x blinking ≠ 6~8 Ω
Speaker
S k C Connector
t Check Speaker harness Change
at CN4000 & perform and Speaker impedance Speaker
AC OFF - ON No connectivity for
3x blinking speaker harness
Change
Speaker
Harness
Change BB
board
DONE
15
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
F4000
IC4000
CN4000
JL6012
16
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
Troubleshooting References
BB
CN4000
CN4000
CN4000
F4000
F4000
F4000
17
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
No 12V
No
Check F6003. Fuse
Is it ok?
Yes
Check JL6009. No
BB board
Is it 3.3V?
Yes
Check JL6012. N
No
DDCON
Is it 12V?
Yes
LVDS
18
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
LVDS FFC
CONNECTOR
JL6012
F6003
JL6009
19
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
START
TV Boot Up TV Boot Up
Remove and reinsert LVDS Flat
Normally Incorrect FFC Replace B-Board Normally
Flexible Cable (FFC) at BB Board Issue
BB Board and Insertion
Panel
5x Blinking is Still
Observed 5x Blinking is Still Observed
TV Boot Up TV Boot Up
LVDS ** Replace
Replace LVDS Flat Normally Normally O-Cell Issue
Flexible Cable (FFC) Cable Issue O-Cell or Panel Module
END
20
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
LVDS FFC
CONNECTOR
JL6007
21
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
Probing Points
JL9522
BL_ON
A Side
A-Side
Note :
PANEL_VCC_SW = 12V±0.8V
JL6007
PANEL_VCC_SW
22
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
6x blinking
Symptom gone
Change BB Board BB board
6x blinking
Able to
repair No
Change Panel Module
Panel
Module
Yes
Symptom gone
Change Harness Harness
6x blinking
Replace LS Bar*
23
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
CN9502
CN9500
24
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
3 4 No Picture
3-4.
No Picture Note :
PANEL VCC SW = 12V±0
PANEL_VCC_SW 12V±0.8V
8V
Input
put NG
G Picture OK No +12V NG
Still No Picture
Panel Module
Replace B-Board or O-Cell
O C ll END
Problem
Picture OK Picture OK
25
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
LVDS FFC
CONNECTOR
R5037
JL6007
26
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
3 5 Audio Problem
3-5.
27
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
3 5 Audio Problem
3-5.
Sound
Do a Factory Setting
No Sound
No Sound
No connectivity
of F4000 Check fuse connectivity
F4000 broken
at F4000
F4000 OK No Sound
Audio IC problem
IC4000 damage
Change BB Board
DONE
28
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
IC4000 F4000
CN4000
29
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
3 5 Audio Problem
3-5.
Sound
Do a Factory Setting
No Sound
Sound
Headphone
Use another Headphone
problem
Change BB Board
DONE
30
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
IC5000
IC4001
CN4000
31
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
3 5 Audio Problem
3-5.
START
Sound
Do a Factory Setting
Sound
DONE
32
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
3 5 Audio Problem
3-5.
Analog RF input
no sound
Change RF NG
RF cable, NG
cable ok? UI setting, ok? Correct UI
((TV System,
y AFT, Audio Filter))
OK
NG
Change RF RF source,
source/channel ok? OK
OK
NG OK
Refer “Tuner Tuning,
Problem” ok?
33
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
3 5 Audio Problem
3-5.
START
Sound
Do a Factory Setting
Sound
No Sound
NG
Change to *Confirm USB audio
supported
t d fformatt f
format
t
Change BB Board
DONE
34
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
Picture On Screen
Distorted Or Missing Yes
Check LED 6x Refer to Power Troubleshoot (STANDBY LED
times blink? BLINK 6x times blinking
No
Backlight No
turns ON?
Check Eco Yes Refer to IM Eco
Yes Power Saving Power Saving
No ON? Setting
Refer “Tuner
Tuner, OK?
Problem”
Yes No
No
Refer “Video Change
Video , OK?
Problem” BB_PAA board
Yes
No Refer
Component,
Component
“Component
OK?
Problem”
Yes
No Refer “HDMI/MHL
HDMI, OK?
Problem”
Yes
No Refer “HDMI/MHL
MHL, OK?
Problem”
Yes
Finish
35
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
5V
Input
detection MT5309
Component / Video
IC5000
75ohm
HDMI1 HDMI2/MHL
36
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
Ref1
NG NG NG
37
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
R3018
C3015
J3002
JL6012
R3010
38
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
Check
Ch k Ch k
Check
Component OK
signal Input jack
NG / No source ‘J3002’
picture
or cable. connection
NG NG OK
Ref4
Confirm waveform at
Check input C3015 (face to IC5000)
signal 0.7Vp-p same as Ref2. Confirm OK
OK waveform at C3017 (face
at R3018_Y0P line , IC5000 defect
R3020_PB0P line & to IC5000) same as Ref3.
R3021_PR0P line Confirm waveform at
C3018 (face to IC5000)
same as Ref4. Input CB
pattern.
NG
NG
39
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
R3021 R3010
R3018
R3020 C3010
R3011
C3011
R3012
C3012
J3002
40
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
Take out
Input
Pr-input
Pr-input at
OK at J3002 OK
J3002 and
Auto switching NG and IC5000 defect
check at
check at
R5033 =
R5033 =
5V?
0V?
NG NG
41
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
R5033
42
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
HDMI Problem
NG
Check HDMI inputp HDMI Signal
g Source Problem or
source signal or cable. cable problem
OK
Confirm HDMI input source NG
Change HDMI input source to TV
format / resolution supported by
supported
t d format
f t
TV?
OK
NG
Check HDMI Change
C a ge BB PAA
jack. board
OK
Change board circuit
43
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
Check 5V on OK
OK Check CN3601 OK
CN3601 Short Circuit Check
HDMI1, (pin1,3,4,6,7,9,10,12) RB3606,RB3607, Change Board
(pin18, 15, 16),
no picture = 3.3V?
3 3V? RB3602 RB3603
RB3602,RB3603
HPD(CL3601)
(Power Off)
NG
NG NG
Check input source,
source Check
Ch k RB3606,
RB3606 Check
Ch k RB3606,RB3607,
RB3606 RB3607
R3710, R3709, R3601 RB3607, RB3602, RB3602 and RB3603 all
, RB3601, R3740, RB3603 connectivity pins condition
Q3602 and Q3603
connectivity
Check 5V on OK
OK Check CN3600 OK Short Circuit Check
HDMI2/MHL, CN3600
(pin1,3,4,6,7,9,10,12) RB3608,RB3604,RB36 Change Board
(pin18, 15 ,16)
no picture = 3.3V? 09,RB3605 (Power
HPD(JL5008)
( )
Off)
NG
NG NG
Check input source, Check RB3608,
R3711, R3712, R3699 RB3604, RB3609, Check RB3608,
and D3603 RB3605 connectivity RB3604, RB3609,
connectivity. RB3605 all pins
condition
44
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
Q3603
Q3602
R3601
R3710
R3740
R3709
CN3601
Pin19
RB3603
RB3607
Pin1
RB3605
RB3609
Pin19
RB3608 RB3604
45
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
46
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
YES
NO Use supported
Change MHL
cable
cab e MHL cable
YES
NG
Check MHL_SENSE IC3603 or
Q3605 NG
G IC5000 NG
voltage
lt =2
2.5Vdc
5Vd
OK OK
NG
Check VBUS voltage Check MHL
MHL_EN
EN voltage Change BB PAA Board
= 5Vdc (CL3605) = 3.3Vdc
OK
IC5000 NG
47
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
No charging
NO
YES
IC3603 NG Check IC3603 pin3 voltage
= 3.3Vdc
NO
Ch
Change B Board
B d
48
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
Pin6
IC3603
49
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
OK
Check JL1001 = NG
Change BB
+3.3V?
OK
NG
Raster, OK?
OK
NG
Tuning, OK? Check LVDS NG
harness
OK connection
b t
between BB
board, OK?
A
Reconnect LVDS cable
Change
g BB OK or change new LVDS
cable
50
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
NG
Channel can lock, OK?
OK
OK
Done (End)
51
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
C1002
C1016 R1001
FB1003
R1003
FB1002
R1013
C1012
C1003 JL1001
R1012
R1011
R1015
52
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
TV cannot be controlled
by remote commander
OK
Green LED blinks
G bli k att Power
P i di t
indicator OK
Green LED light Mechanical
when using commander
at Power LED indicator (ex. Bezel, Guidelight)
near sensor’s window
NG
NG
OK
Confirm Harness connection
Harness loose connection
OK on BB Board and HB Board
NG
OK
Change Harness Harness NG
NG
OK
Change HB board HB board NG
NG
Change BB board
53
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
OK OK
*Check NG
Pin 1 Voltage Level Change Switch Unit
in CN1
OK
NG
Change BB Board
54
Troubleshooting ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
Yes
[self diagnosis] RTC_ ERR
RTC IC NG
>1?
No
SW NG Change BB Board
55
ITC2 CHASSIS
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
SECTION 4
SERVICE ADJUSTMENTS
4-1. Accessing Service Mode
4-2. Accessing Software Version
1) Go to TV standby condition by remote commander.
1) Press (Enter) or button on Remote to enter status information.
2) Press “i+ (info)”, “5”, “Volume +” then “TV power” on remote.
3) You can see Service Mode on display.
4
Remote Commander
Remote Commander
Screen Sample
Service Mode
Screen Sample
[</>]Set [Home]Exit
56
ITC2 CHASSIS
Service Adjustment
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
4-3. Accessing Self Diagnostic History 4-4. Accessing Self Diagnostic Menu
1) Press (Enter) button on Remote to enter Self Check Mode. 1) Go to TV standby condition by remote commander.
2) Press “i+ (info)”, “5”, “Volume -” then “TV power” on remote.
3) To
T Exit
E it – Press
P Power
P Off & On.
O
Number of Standby
Error count
LED flashings Error name
SELF CHECK
Remote Commander
Back
Back <<
000 RTC_ERR
000 RTC ERR 000 0- indicates no error
Screen Sample 000 TOUCHSNSR_ERR 000 000
was detected.
002 MAIN_POWER 000
003 AUDIO_PROT 000
005 PANEL_POWER_ERR 000 1- indicates an error
005 PANEL_ID_NVM_ERR 000 was detected.
006 BACKLIGHT ERR
006 BACKLIGHT_ERR 001
00002 00083 00002 [Home]Exit
Screen Sample
Total Operation Time [h] – Boot Count – Panel Operation Time [h]
2) Press Enter button on Remote to back to Service Mode
(max 65535) (max 65535) (max 65535)
•Total Operation Time and Panel Operation Time and is recorded every 1 h.
Remote function:
Error history clear : <8> -> <0>
Panel operation time clear: <7> -> <0>
Screen Sample
57
ITC2 CHASSIS
Service Adjustment
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
Screen Sample
Remote Commander
Note: * The font color of YES is change to black when it is selected.
4) If YES is
i selected,
l t d the
th iinputt d
data
t iis saved
d iinto
t EEPROM
EEPROM.
Screen Sample
SERIAL NUMBER EDIT is grayed out and the serial number that has
2) Press or button to select number
been input is displayed.
. * The font color of YES is change to black when it is selected. User will not able to edit anymore.
Remote Commander
Select NO if input data is incorrect. Note : * The font color of SERIAL NUMBER is change to orange
Press <Enter> to save answer. after YES is selected.
58
ITC2 CHASSIS
Service Adjustment
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
5) If NO is selected, the input data is not saved into EEPROM. 4-6. Accessing Model Name Edit
The serial number that has been input is displayed.
User can still edit the Serial Number. 1) Press button on Remote to edit Model Name.
Remote Commander
Screen Sample
p
S
Screen Sample
S l
Note : * The font color of NO is change to black when it is
2) Press or button on Remote to select character.
selected.
Remote Commander
Screen Sample
Note : * The font color of SERIAL NUMBER is white after NO is selected.
Screen Sample
59
ITC2 CHASSIS
Service Adjustment
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
Screen Sample
Note: *The font color of NO is change to Note :* The font color of MODEL NAME
black when it is selected. is white after NO is selected.
60
ITC2 CHASSIS
Service Adjustment
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
61
Diagrams
SECTION 5
DIAGRAMS
5-1.CIRCUIT BOARD LOCATION
BB BOARD
BB BOARD
SWITCH
UNIT SWITCH
UNIT
HB BOARD
HB BOARD
5-1-3 40”
5-1-3. 40 5 1 4 46”
5-1-4.
BB BOARD BB BOARD
SWITCH SWITCH
UNIT UNIT
HB BOARD HB BOARD
62
ITC2 CHASSIS
Diagrams
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
Component/Video
Audio2
HDMI1
HDMI1
HDMI2
ARC
HDMI2
MT5309
Li
Line O
Out/Side
t/Sid HP
HP, (AL/R0)
MHL
HDMI2
Only HDM2 support DVI Audio.
Tuner
LED
Audio H Board
Side Key
driver
USB 5W
Line out / AMP
Audio Amp
Side HP TPA6138A2PWR
5W
A l
Analog
Tuner
H Board
USB
Tact Key
63
ITC2 CHASSIS
Diagrams
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
NAND EEPROM
512Mb 128kb
Component1/
Video
Component/Video
Audio2
HDMI1
HDMI1
HDMI2
ARC
HDMI2
MT5309
Line Out/Side HP, (AL/R0)
MHL
HDMI2
Only HDM2 support DVI Audio.
Tuner
LED
Audio H Board
Side Key
driver
USB 5W
Line out / AMP
Audio Amp
Side HP TPA6138A2PWR
5W
Analog
Tuner Clock
(RTC)
H Board
64
ITC2 CHASSIS
Diagrams
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
65
ITC2 CHASSIS
Diagrams
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
66
ITC2 CHASSIS
Diagrams
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
67
ITC2 CHASSIS
Diagrams
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
68
ITC2 CHASSIS
Diagrams
R402/ R407/ R422/ R435/ R452/ R457/ R472/ R488
69
Sony Corporation
Sony EMCS (Malaysia) Sdn. Bhd.
English
9-888-144-01 HESRDM © 2013. 06
70