CARIBBEAN SECONDARY EDUCATION COUNCIL (CSEC)

SCHOOL BASED ASSESSMENT (SBA)

OFFICE ADMINISTRATION

CANDIDATE’S NAME: Joel Wong

CANDIDATE NUMBER: 090087

SCHOOL: Marian Academy

CENTER NUMBER:

TERRITORY: Guyana

TEACHER: Ms. Kiana McKenzie

YEAR: 2023

used
 Table of Contents
Table of Contents

Content Page Number

 Acknowledgement

Firstly, the researcher would like to thank God for giving him the strength to complete this
Office Administration School Based Assessment. Secondly, the researcher would like to express
thanks to their teacher Miss K. McKenzie for assisting them and their parents for providing the
materials used for this School Based Assessment.
 TITLE OF PROJECT
“Investigating the upwards communication and methods used at
NALICO & NAFICO
 Introduction
This School Based Assessment (S.B.A) was done as a requirement of the
Caribbean Examination Council (C.X.C) for the completion of the Office
Administration Course. The topic researched was “An Investigation of upwards
communication and the methods used”. The company which was researched was
done at Nalico Nafico. The purpose of the research was: 1. To take a look at the
methods used within Nalico Nafico to establish upward communication 2. To
identify the effectiveness of upward communication.
 Title
An Investigation of upwards communication and the methods used.

Aims of the Project

 To take a look at the methods used within Nalico Nafico to establish upward
communication

 To identify the effectiveness of upward communication.

 Correspondence

Marian Academy
Carifesta Avenue
Thomas Lands
Georgetown, Guyana

General Manager
NALICO NAFICO
30-31 Regent and Hinks Street
Georgetown, Guyana

Dear Sir/ Madam

Permission to conduct Office Administration School Based Assessment
I, Joel Wong, a 5th Form Student of Marian Academy preparing to conduct a School Based
Assessment for Office Administration on the topic “Effectiveness of Upward Communication”

In order to obtain information, I am seeking your kind permission to visit your business at a
convenient date and time, to interview or observe your staff at work and to distribute
questionnaires to staff. Confidentiality is guaranteed as there will be no need to disclose the
participant’s name.

I have chosen your business due to great reputation in the customer care department, and my
familiarity with your work environment. It is with my reassurance that all data collected will be
confidential. Please feel free to contact me for any inquiries and any further questions on email,
wemilywong12@gmail.com or +592 693 9006. I as I await, I wish to extend my gratitude for the
consideration.

Yours Sincerely,
Joel Wong
 Methodology
To effectively and accurately gather information to aid in the completion of this
project, primary and secondary sources of data collection will be utilized.
The research instrument used to gather the information was a typed written survey.
A questionnaire, which consisted of 10 questions, will be distributed to the
receptionists at Nalico Nafico. A questionnaire was chosen because it’s easier to
attain the information and allows the receptionists to take their time when
answering the questions, allowing for more accurate responses.
The secondary instruments used to gather information were Internet articles and
textbooks as the researchers found them to be reliable sources of accurate and
diverse information.
The data will be used to create an analysis and provide the required information for
this project. The data will be presented with the use of tables, pie charts and
graphs.
 Questionnaire

Dear Respondent,
This questionnaire is designed to fully understand the effectiveness of upwards communication
to an organization/firm. This data is needed to complete our Office Administration SBA.
Your confidentiality is guaranteed, as there is no need to disclose your name. You are urged to
answer the questions as accurately as possible. Select the boxes next to the responses, and if
necessary, add an answer to the question in the area provided.
I thank you for your co-operation
Sincerely,
Joel Wong

How long have you been working at [company name]?

☐Under 1 Year ☐1 to 3 Years ☐3-6 Years ☐More than 6 years

What is your position/ department?

_______________________________________

Please choose the responsibilities you carry out as a receptionist

☐Answering Calls
☐Organizing the reception desk
☐Maintaining an effective reminder system
☐Maintaining good relationship between organization and public
Any other: _________________________________________
What is some office equipment that you use to contact a higher rank?
☐Fax Machine
☐Phone
☐Computer
Any Other______________________________

On a scale of 1-5, select how efficient upward communication is establish at your occupation
☐1 ☐2 ☐3 ☐4 ☐5

What other methods of communication would you recommend to the company?

_______________________________________________

What is most challenging when trying to communicate with upper ranks?

______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

Recommend way(s) in which the company can make your job easier and more efficient.
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________

In what case upward communication not necessary?

______________________________________________________________________________
______________________________________________________________________________

What are some things that can interfere with the upward communication process?
______________________________________________________________________________
______________________________________________________________________________
 Schedule of Activities
DATE ACTIVITIES COMMENTS
8/9/2022 Completed draft 1 for Ms. The researcher along with the
McKenzie help of his teacher formulated
the title and aims
9/9/2022 Started schedule of activity, The researcher wrote the
Functions of the department, correspondence letter as he
Correspondence Letter was taught.

10/9/2022 Sent in SBA to teacher to

make necessary corrections.

15/9/2022 Approval was given to take The researcher mailed his

letter and research instrument correspondence to the
to business organization.

30/9/2022 Started preparation of report. The researcher will focus

much attention towards this
activity.
25/10/2022 Collate survey and
observation data