Communication in Healthcare Provider

Author

Institution of Affiliation

Instructor

Date
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Communication in Healthcare Provider

In Mr. Patel’s case, I would go through his medical documents and personal history so

that I can find out which languages he speaks or writes. Then I would look for an interpreter or

another provider who speaks a common language with Mr. Patel so that communication with

him is made possible and easy. As suggested by (Howick et al., 2018), I would then ask Mr.

Patel to explain his concerns. I would then ask Mr. Patel how I could help him to access medical

help that he came for while using appropriate facial expressions and eliciting maximum respect

to the patient. I would also listen actively to Mr. Patel and give him adequate time to express

himself without trying to cut him short.

After listening to Mr.Patel, I would then approach the service providers at the front desk

to find out if the patient had been called out yet. If he had not been called I would confirm with

them the reasons and explain to Mr. Patel through the interpreter. During this conversation, I

would demonstrate skills like compassion by explaining to Mr.Patel the reasons for the deal and

reassuring him that we have his best interest at heart. I would also use appropriate and friendly

body language like a smile. For this case, the main challenge is the language barrier. Mr. Patel

could not speak or read English. Therefore he got left out when the announcements were being

made since he could not understand. This issue would be resolved by having signboards written

in various languages in the hospital, and confirming with the patients at the entrance to the

hospital if they were English speakers, and if not find an interpreter for them (Chichirez et al.,

2018).
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References

Chichirez, C. M., & Purcărea, V. L. (2018). Interpersonal communication in healthcare. Journal

of medicine and life, 11(2), 119.

Howick, J., Moscrop, A., Mebius, A., Fanshawe, T. R., Lewith, G., Bishop, F. L., ... &

Onakpoya, I. J. (2018). Effects of empathic and positive communication in healthcare

consultations: a systematic review and meta-analysis. Journal of the Royal Society of

Medicine, 111(7), 240-252.