FOOD AND BEVERAGE

SERVICES

RYAN T. LOPEZ, LPT

CERTIFIED TOURISM PROFESSIONAL (CTP)
TOURISM PROMOTION SERVICES NC II
ACCREDITED TOUR GUIDE
TESDA TRAINER/ASSESSOR

Source:
 Badilla, M., G., & Oreta, M., L., 2017, Tourism Promotion Services

Note: This learning material is intended for educational purposes only and any
content such as information, lessons, topics, graphics, images, cliarts, pictures,
etc. are credited to their rightful authors and owners.

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 FOOD AND BEVERAGE SERVICES
PRE – TEST
I. DIRECTIONS: Circle the letter that corresponds to the correct answer. Work
on it in a separate sheet of paper.

1. Which of the following is NOT a part of the food and beverage services?
a. cafeteria
b. purified refilling station
c. restaurant
d. take-out counter
2. Take-away outlets are synonymous to:
a. bistros
b. fast food operations
c. fine dining restaurants
d. take-out counters
3. Which of the following information is NOT found in the menu?
a. appetizers
b. beverages
c. main course
d. serving time
4. Which does NOT fit the description of a cafeteria service?
a. affordable
b. food items in the menu are on display
c. many choices available
d. quick-service
5. Which is applicable to the food and beverage service industry?
a. It answers the “board” needs of travelers.
b. It is always expensive.
c. It only exists in the tourist destination region.
d. It does not include coffee services, only alcoholic drinks.
II. True or False. Determine whether the statement is true or false. Write T for
true and F for false in a separate sheet of paper before each number.
____6. The food and beverage services are an independent tourism sector.
____7. Jollibee is a food and beverage establishment.
____8. Not all food service providers have a menu.
____9. Food and beverage services are established only for tourists’ patronage.

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____10. Bars are primarily set-up to serve beverages.

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 ACTIVITY #1
ACTIVITY: WHAT I KNOW!

Directions: Focusing in the Province of La Union, state what you know with
the following food establishments in terms of their facilities, food products, and
services which they offer to tourists.

1. S.O.U.L Café, Rosario, La Union

___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________

2. The Coffee Library, Rosario

___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________

3. Jollibee Rosario, La Union

___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________
___________________________________

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 ACTIVITY #1.1
Activity: WHAT I KNOW VERSION 2!
Directions: Answer the question according to your own understanding. Work on it in
a separate sheet of paper. Rubric is provided below.
1. In your own understanding, what are the types of food and beverage services
operations?
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________

2. As a sales agent, what is the importance for you of knowing the facilities and
services of food and beverage establishments?
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________

Rubrics/criteria for the essay.

EXCELLENT VERY GOOD GOOD TOTAL
3pts. 2 pts. 1 pt.
IDEA The idea is The idea The idea
exactly presented is clear presented is
(5 points) connected or but there are somewhat
correlates each some few words unclear but
other. The idea that devoid the tries to convey
is clear and elaboration but the explanation.
gives the precise deemed
explanation that understandable.
the activity is
looking for.
ORGANIZATION The idea is The idea is The idea is
(3points) presented in a presented in a presented in a
manner where manner that manner where
the thought is there were few most of the
organized from thoughts that are words used
its basic to unorganized were placed
complex form. making it vague unclear making
and unclear. the explanation
difficult to
understand.
GRAMMAR AND The idea is The idea is The idea is
LANGUAGE presented with presented with presented with
USED no grammatical few grammatical numerous
(2 points) errors and errors and has grammatical
language is used another errors and used
appropriately language. another
used. language.
GRAND TOTAL

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SCOPE

 Scope of Food and Beverage Services

 Types of Food Service Operations

 Classes and Contents of a Menu

 Types of Beverage Services

Learning outcomes
• Identify the scope of food and beverage services.
• Identify the types of food service operations.
• Identify the classes and contents of a menu.
• Identify the types of beverage services.
Content:

FOOD AND BEVERAGE SERVICES

Scope of Food and Beverage Services

The food and beverage services are part of the Hospitality Industry or the
Accommodation sector of the Tourism Industry. This aspect of Hospitality
encompasses all food – and drinks – related services and the treatment of
guests and strangers. This covers the provision of food and beverage services
away from one’ home.
The scope of food and beverage services is large in coverage as it includes
any and all establishments selling and serving food. Unlike hotel rooms, food
and beverage services are availed not only by the tourists visiting a locality but
also by local residents who choose to eat a meal away from home.
Types of Food Service Operations
There are a number of food service operations. The following are the
general types of food services.
Type of Food Service Brief Description
Bistro This is a small establishment with a
cozy setting with cluttered, homey
décor, and friendly, casual staff. It
carries some special dishes, which
earn it a reputation.
Brasserie This is a fairly larger – sized
establishment with a long bar table
where people can sit and generally
be served one – plate items. On
some occasions, formal meal settings
may also be served. Service staff wears
traditional waiter’s uniforms. Often,
people come in for coffee, a quick
drink, or a snack.
Coffee Shop This is similar to brasserie – style
operations; often with a theme and

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First – Class Restaurant or Fine
Dining
Restaurant
Hotel Restaurant
International Restaurants
Themed Restaurants
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serves light meals available all day,
from breakfast to dinner. Coffee is
the most common beverage option
with a few tears or fruit juice
alternatives.
This is usually a formal dining
restaurant with elegantly set tables
and a full array of cutleries laid
out for the guest’s use. This is
generally associated with haute or
gourmet cuisine. Given the setting,
pricing is also expensive.
This generic title covers a wide array
of food service where the
atmosphere is lighter or busier but
table service is provided. Often, the
type of food served falls under a
specific cuisine.
This may be another type of
restaurant from fine dining to
international to themed restaurant
that may be located in a hotel.
Sometimes, there are several types in
one hotel. For luxury hotels, the
restaurants are more formal, serving
plated food or extravagant buffet
spread with expensive pricing. For 3 –
star hotels, the hotel restaurant may
carry a more casual air. Needless to
say, it is called a hotel restaurant
precisely because it is located within a
hotel and serves not only walk – in
customers, but the requirements of
the hotel guests who may need room
service and lobby service in addition to
food served in the restaurant
premises.
These are restaurants that offer food
choices of certain ethnic origin
outside of one’s own country. For
the Philippines, these include Indian,
Spanish, Greek, Italian, Cajun,
French, and Mediterranean cooking.
These are restaurants that not only
serve the food of certain ethnic
origins but also furnish and
decorate the establishment to give
a feel that will match the type of
cuisine being served. Sometimes, the
décor alone may be themed but the
food served may be unrelated. An
example of the latter would be to
decorate the restaurant with a Jungle
theme but the food served is regular
Filipino fare.
 International Destination These are often the Michelin –
Restaurants starred fine dining restaurants
where the ambience, personality,
cuisine, beverage, and service go an
extra mile beyond fine dining. (A
Michelin Star is a rating that signifies
excellence in cooking awarded by
anonymous food reviewers). Service is
personalized and attentive. Generally,
the cuisine served is considered a
gastronomical experience, expensive
but worth the value one pays for.
Visiting such establishments is
visiting a destination on its own.
Health Food and Vegetarian Going Vegan is a growing fad,
along with choosing to eat healthy
and organic options. This special
lifestyle-oriented service is not for the
masses but chooses to cater to a
specific market niche.
Cafeteria This type is primarily a self – service
establishment where the customer
chooses what to eat from an array
of food on display. This is normally
the food service that may be found in
office canteens and academic
institutions.
Popular Catering or Casual Dining This has evolved from table service
teashops, cafes, and steakhouses
to what is known as diners, snack
bars, kiosks, and pizza places.
Ambience is casual and service is
quick.
Fastfood Outlets The most visible to the public, these
are the food outlets that serve food
fast. Some common local examples
are Jollibee, McDonald’s, KFC,
Wendy’s, Burger King, and the like.
Take – Away Outlets These food service places do not have
a place for patrons to eat. It is
assumed that food is served fast and
packed ready for the customer to bring
home. In Philippine setting, take –
away outlets are more commonly
called take – out counters. Oftentimes,
fast food and popular catering joints
have take-away counters for
customers who are in a hurry.

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 ACTIVITY #2
Activity: Match me!
Directions: Study the different scenario given below and identify the type of
food service operation. In the 3 rd column, state the necessary information of the
service operation that needs to be conveyed to tourist or visitors. Replicate the
table and work on it in a separate sheet of paper.
FOOD SERVICE NECESSARY
OPERATION INFORMATION TO BE
CONVEYED TO
TOURIST/VISITORS
1. A group of foreign International Restaurant - Food rates/price
tourist from Korea - Location of the
requested for a establishment
restaurant that is - Facilities and
offering cuisines additional services
originated from Greece. available
- Food specialty
- Hours of operation
- Contact Number
2. Medical students from
Australia visited Benguet
as one of the major
destinations supplying
vegetables in lowlands.
They inquired where
they can find a
restaurant that offers
vegetable for health-
conscious
customer/person.
3. Adventure tourists
always find ways to
boost their energy
through drinking a
beverage that will keep
them awake for their
long journey. They have
called your travel
agency.
4. 90s diner in Baguio
City waiters and waitress
are dressed with classic
or traditional clothing
from 1990s which serves
as one of the unique trait
of the food establishment
that catches the
attention of tourists.
5. A family travelled
bound to La Union and
looks for a hotel with a
restaurant for their
meals and as well as for

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their kids convenience.
6. Shiela and Jenny
avails a tri-city package
wherein they will be
travelling to 3 cities in
different countries. Since
their itinerary or
schedule of travel is
hectic, they opt to eat in
an establishment where
they can just quickly
order.
7. Mr. and Mrs. Tan
from China requested for
cuisines which are
served meticulously
portioned, designed, and
served in a luxurious
setting.
8. Students from
University of Baguio had
a quick tour in Don
Mariano Marcos
Memorial State
University as part of
their immersion. Snacks
were prepared in the
school’s canteen.
9. Halo Halo de Iloko in
San Fernando City, La
Union is a food
establishment which
earns a high reputation
because of its unique
service style and food
which relate to the city’s
primitive and modern
culture.
10. Mila, a business
owner of products which
are conducting
networking to boost her
business invited people
for a proposal. She held
the proposal into a food
establishment which
serves usually teas,
coffee, and fruit juice.

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11. Most of the workers
in Manila don’t have
time to cook for
themselves. They just
opt to buy into a food
establishment with a
small station offering
ready-packed food.

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Classes and Contents of a Menu
There are 2 general classes of menus. These are the Table d’Hote Menu
and the A la Carte Menu.
Table d’Hote Menu (Table of the Host)
This class of menu is also known as menu du jour. Key characteristics
of this menu are that:

 The menu has a fixed number of courses;

 There are limited choices in each course;
 The selling price is fixed; and
 The dishes are readied and made available at the same time.

This simply means that an inclusive price is charged for a whole meal or
a specified number of courses, with a consideration of choices from each
course.

This type of menu may be offered for breakfast, lunch, or dinner and may
even be offered to a customer with the A la Carte Menu.

Examples of menus under this class are banquet set menus where the
list of viands are pre-set with a corresponding price, a buffet spread, and
a cafeteria which has a choice of viands with a staple for a fixed price.

A la Carte Menu (From the Card)

Key characteristics of this menu are that:

 The choices are generally more extensive with the list of dishes specified
under each course heading;
 Each dish is priced separately and generally more expensive;
 It often contains the exotic or seasonal high cost foods; and

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  There may be a longer waiting time because food is cooked only upon
ordering.

This type of menu is called “from the card” because the guests read through
the menu card to identify the choices of food, which they want to partake of.
A typical menu card from a sit – down restaurant traditionally contains the
following information:
 Appetizers
 Soups and Salads
 Main dishes – which are classified further by course: Beef, Pork,
Chicken, Seafood, and House Specialties
 Staples – rice, noodles, or breads
 Desserts
 Beverages
Depending on the standards of the food service establishment, the
extensiveness of menu choices may vary with the target market being served.

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 ACTIVITY #3
Activity: THE FOOD I’LL OFFER SHALL BE!
Directions: Answer the following question precise and concise. Work on it in a
separate sheet of paper. Rubric is provided below.

1. When a group of tourist arrives after 6 hours of travel into a certain

destination, what will be the best menu you will offer to them and why?
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
2. You arranged a wedding event and coordinated to a restaurant. There are
100 pax or persons who are invited in the event and you may not be able to ask
them individually with their food preference. What type of menu will fit in to
them? Why?
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
Rubrics/criteria for the essay.
EXCELLENT VERY GOOD GOOD TOTAL
3pts. 2 pts. 1 pt.
IDEA The idea is The idea The idea
exactly presented is clear presented is
(5 points) connected or but there are somewhat
correlates each some few words unclear but
other. The idea that devoid the tries to convey
is clear and elaboration but the explanation.
gives the precise deemed
explanation that understandable.
the activity is
looking for.
ORGANIZATION The idea is The idea is The idea is
(3points) presented in a presented in a presented in a
manner where manner that manner where
the thought is there were few most of the
organized from thoughts that are words used
its basic to unorganized were placed
complex form. making it vague unclear making
and unclear. the explanation
difficult to
understand.
GRAMMAR AND The idea is The idea is The idea is

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LANGUAGE presented with presented with presented with
USED no grammatical few grammatical numerous
(2 points) errors and errors and has grammatical
language is used another errors and used
appropriately language. another
used. language.
GRAND TOTAL

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Types of Beverage Services
All food service establishments serve beverages with their meals, as it is
quite impossible to eat without drinking. In addition to the existence of
beverages in the food service establishments, here are few places the focus of
which is on the service of their beverages. Food choices to “pick-on” while
partaking of their drinks are the secondary product in these places.
Type of Food Service Brief Description
Bars, nightclubs, and pubs These establishments also served food
but strictly speaking, they mainly
focus on serving beverages, with
alcoholic content, such as scotch,
brandy, rhum, tequila, gin, vodka,
beer, ale, and other occasional wine.
Alternative beverages are occasionally
made available for those who do not
wish to “drink”.
Wine Bars Unlike Bars and pubs, wines are
exclusively served in establishments
of this type.
Coffee Houses and Tea Rooms There are snacks served in these
places but the “star” of the show is
the array of choices for coffee or
tea products. Ambiance is normally
warm and welcoming, encouraging
friends to sit and chat. Sometimes, the
snacks served are more on desserts as
these go well coffee and tea.

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 ACTIVITY #4
ACTIVITY: FOOD ESTABLISHMENT ONLINE OCCULAR VISIT!
Directions: Access www.tripadvisor.com and visit food establishments that
receives positive comments from tourists. Look for the rating as your basis in
determining positive image from guests. List down at least 5 restaurants and
identify their specific product offerings. In the 3 rd column, state why do you
think they are visited most of the tourists. Replicate the table and work on it in
a separate sheet of paper.
RESTAURANT Food product Why do you think they
offerings/services are frequently visited
by tourists?
1. Vikings in Manila - Eat-all-you-can Most of the tourists love
- Offering International to try food culture of
Cuisines such as different countries.
Mediterranean,
Japanese, Chinese, Plus factor is the price
American, and Philippine rate which corresponds
dish. to the type of service
they have. It means, the
money a tourist spent
satisfies them through
eat-all-you-can type of
service and technique.
2.

3.

4.

5.

6.

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Rubrics/criteria for the explanation
EXCELLENT VERY GOOD GOOD TOTAL
3pts. 2 pts. 1 pt.
IDEA The idea is The idea The idea
exactly presented is clear presented is
(5 points) connected or but there are somewhat
correlates each some few words unclear but
other. The idea that devoid the tries to convey
is clear and elaboration but the explanation.
gives the precise deemed
explanation that understandable.
the activity is
looking for.
ORGANIZATION The idea is The idea is The idea is
(3points) presented in a presented in a presented in a
manner where manner that manner where
the thought is there were few most of the
organized from thoughts that are words used
its basic to unorganized were placed
complex form. making it vague unclear making
and unclear. the explanation
difficult to
understand.
GRAMMAR AND The idea is The idea is The idea is
LANGUAGE presented with presented with presented with
USED no grammatical few grammatical numerous
(2 points) errors and errors and has grammatical
language is used another errors and used
appropriately language. another
used. language.
GRAND TOTAL

FOOD AND BEVERAGE SERVICES

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 POST-TEST
Directions: Matching Type: In a separate sheet of paper, write ONLY the letter
of the correct answer that correspond each definition.

A B C D E
Bistro Cafeteria Fast Food International Themed Restaurant
Restaurant

1. Cozy atmosphere with informal staff and limited food choices.

2. Self-service establishment
3. Establishment cuisine outside of country of origin.
4. Features cuisine outside of country of origin.
5. Mang Inasal
A B C D E
Ala Bars and Coffee Table d’Hote Menu Wine Bar
Carte Pubs Shops

6. Dishes are prepared as ordered.

7. features Café’ Barako of Batangas as specialty
8. offer only wines
9. a hang-out that generally offers alcoholic drinks and snacks
10. buffet service

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References:
Badilla, M., G., & Oreta, M., L. 2017. Tourism Promotion Services First Edition.
Rex Printing Company, Inc., Quezon City, Philippines.
TOURISM PROMOTION SERVICES NC II TESDA Training Regulation
CLBM, TOURISM PROMOTION SERVICES NC II, TESDA

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