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ISO 9001:2015
STATISTICAL ANALYSIS REPORT
QUALITY OBJECTIVE

DEPARTMENT : REHABILITATION
MONTH : MAY 2020
QUALITY OBJECTIVE : 95% OF OUTPATIENT CASES ARE TREATED

WITHIN 7 MINUTES UPON THEIR

REGISTRATION AT REHABILITATION

DEPARTMENT

MATERIAL REQUIRED Comment [u1]:

Please add ‘Material Required’ title before
methodology.
1. Appointment card

2. Appointment book

3. Outpatient log book

4. Facilities for time measurement (time in, time of treatment, different-min)

5. Adequate communication device (telephone-appointment by call) Comment [u2]:

Please list down all the possible required items (can
refer on Work Instruction) depends on methodology
METHODOLOGY statement. Material required for every quality
objective may be vary.
1. Outpatient come to the rehabilitation department with appointment or walk in.
2. Patient appointment come to department with appointment card/appointment
time.
3. Patient walk in either verbal order/booking via phone.
4. Time of register and time of treatment has taken and documented. (Outpatient
log book)
5. All type of treatment documented. (Patient folder)
 Last page

Risk Risk reduction

Cubicle is occupied Arrange the appointments
All machine are used Plan to buy new machine
Patient toileting after registration Advice patient to go toilet before

CONCLUSION
For period of 1 April - 30 April 2020. All patient get treatment <7 minutes which is

100 % achieved target and 0 patient get treatment >7 minutes.

Give treatment to the patient as soon as possible and to continue monitoring.

Prepared by Checked by Approved By

Wan Nabila Hanida Wan Norazreen Ahmad Zaini KhairulfahmiMatsom

Taufit
Physiotherapist Head Of Physiotherapy General Manager
Department

Date: Date: Date: Comment [13]: Add date on signature.