PARIVAR PEHCHAN PATRA

SERVICES GRIEVANCE REDRESSAL

HELP GUIDE
(VERSION 3.0)
 Ques: What is PPP Services Grievance Redressal portal?

Ans: Citizen can visit the website i.e. https://grievance.edisha.gov.in/ for all type of
grievances with are linked with PPP driven services. At present citizens can raise the
grievances for below services:

❖ Ayushman Bharat
❖ Divyang Pension
❖ Old Age Samman Allowance
❖ Ration Card (PDS)
❖ Widow Pension

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 Ques: How can I register my PPP services related grievance ?
Ans: Kindly follow below steps for filing the grievance:

Step 1. Visit the website i.e. https://grievance.edisha.gov.in/

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 Step 2. Click on “Add/view Grievance” option at home page & at main menu also

Step 3. Enter your Parivar Pehchan Patra (PPP) id or Aadhaar id

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 Step 4. Verify your PPP id or Aadhaar id via OTP. (OTP will be coming on registered mobile number or on
Head of the Family member registered number.)

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 Step 5: Once PPP id / Aadhaar id is validated, citizen can see Head of Family member name and registered
address. User need to select “Name of Service”

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 Step 6: Provide the necessary information as defined, services wise

Step 7: Provide supportive documents, as defined, service wise

Step 8: Submit the grievance

Step 9: Ticket id will be generated for future reference to track your grievance and its status

Step 10 : User will be receiving the SMS with confirmation of logging the grievance date, time and it’s
tracking id.

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 Scheme - Ayushman Bharat Scheme

Type of Grievances
1. Add Member
2. Delete Member
3. Family Income is incorrect

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 Scheme : Ayushman Bharat Scheme

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 Scheme : Ayushman Bharat Scheme

1. Add member

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 Scheme : Ayushman Bharat Scheme

2.Delete member

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 Scheme : Ayushman Bharat Scheme

2.Delete member

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 Scheme : Ayushman Bharat Scheme

3.Family Income is incorrect

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 Scheme : Ayushman Bharat Scheme

3.Family Income is incorrect

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 Scheme - Divyang Pension

Type of Grievances
1. Divyang Status is incorrect
2. Income of the beneficiary is incorrect

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 Scheme : Divyang Pension

1.Divyang Status is incorrect

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 Scheme : Divyang Pension

1.Divyang Status is incorrect

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 Scheme : Divyang Pension

2.Income of the beneficiary is incorrect

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 Scheme - Old Age Pension allowance

Type of Grievances
1. Age/Dob is incorrect
2. Income of the beneficiary & Spouse is incorrect
3. Wrongly marked as dead

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 Scheme - Old Age Pension allowance

1.Age/Dob is incorrect

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 Scheme - Old Age Pension allowance

1.Age/Dob is incorrect

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 Scheme - Old Age Pension allowance

2.Income of the beneficiary & Spouse is incorrect

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 Scheme - Old Age Pension allowance

3.Wrongly marked as dead

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 Scheme - Ration Card(PDS)

Type of Grievances
1. Add member
2. Address Change
3. Delete Member
4. Family Income is incorrect
5. Surrender of Ration Card

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 Scheme - Ration Card(PDS)

1.Add member

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 Scheme - Ration Card(PDS)

2.Address Change

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 Scheme - Ration Card(PDS)

3.Delete Member

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 Scheme - Ration Card(PDS)

4.Family Income is incorrect

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 Scheme - Ration Card(PDS)

5.Surrender of Ration Card

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 Scheme - Widow Pension

Type of Grievances
1. Age/Dob is incorrect
2. Income of the beneficiary is incorrect
3. Marital Status is incorrect

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0
 Scheme - Widow Pension

1.Age/Dob is incorrect

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 Scheme - Widow Pension

2.Income of the beneficiary is incorrect

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 Scheme - Widow Pension

3.Marital Status is incorrect

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 Thank You

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