A STUDY ON WORK FROM HOME AND ITS IMPACT ON

ORGANIZATIONAL PERFORMANCE
Synopsis submitted in partial fulfilment of the requirements for the
award of the Degree of

MASTER OF BUSINESS ADMINISTRATION

of
BANGALORE UNIVERSITY

By
Sonunadh C
P03CT21M0077

Under the guidance of

Mohammad Yusuf

Assistant Prof.

EAST WEST COLLEGE OF MANAGEMENT

Bangalore University
2022–2023
1.1TITLE OF THE STUDY
A Study on Work from Home with reference to WIPRO.

1.2 INTRODUCTION
The world has witnessed, and continue to do so, a once in a century crisis in the form
of Covid19 pandemic. It has not only resulted in unprecedented fatalities and
infections among people of almost all nationalities but also wreaked havoc in every
sphere of life, including business. In the absence of a vaccine and highly infectious
nature of the pathogen of Covid-19 coupled with the strict guidelines issued by World
Health Organisation had forced the governments to take some of the sternest measures
in the form of nationwide lockdowns to arrest, as far as possible, the spread of the
virus so to save maximum lives. Restriction on movement and the necessity of
maintaining proper physical distance among people to prevent the spread of the virus
has ensured that businesses during the lockdown period was and post unlocking phase
will not be as usual. Nearly every organisation is caught unprepared to respond to this
extraordinary challenge. Many employers, if not all, are trying to explore the Work
from Home (WFH) as a potential substitute to prevailing work arrangements in
foreseeable future. Hence, Employers’ Federation of India (EFI), which is serving the
cause of Employers since 1933, decided to come up with a document on WFH to
facilitate its members, clients and partners regarding WFH to respond to the
prevailing crisis or for those who see the same as an opportunity to replace the current
jobs or co-opt WFH along with the current working pattern as a hybrid model.

1.3 STATEMENT OF THE PROBLEM

Working from home has gone from a dream to a reality for many people in the wake
of the COVID-19 pandemic. The challenges of working from home have also
presented themselves. The way we work has changed forever, and it seems like there
is no going back. We all love doing Zoom meetings in our pajama pants and hanging
out with our pets all day. That is a given. But remote work also has its drawbacks.
1.4 NEED OF THE STUDY
The Covid-19 pandemic has reshaped the perceptions of employees towards their
physical work environment. It is also extremely difficult for an organization for
retaining its employees without a physical workspace. Reducing face-to-face
communication and contact is the most necessary in today's world.

1.5 SCOPE OF THE STUDY

Remote work offers vast scope in terms of enhanced productivity. Employees do not
have to waste time commuting. Also, they get to work in a more relaxed environment
where they can stay focused for longer. This increases the amount of time employees
can dedicate to work.

1.6 REVIEW OF LITERATURE

 Tracey Crosbie & Jeanne Moore, in their article ‘Work-Life Balance and Working
from Home, July 2004’, Social Policy and Society, mentions that though working
from home benefits a variety of workers there is not much progress in the policy
development of the same. There is a lack of clarity in the terms and conditions for
working from home. Even though more organizations are considering adopting
working from home, guidelines on how to proceed remain ambiguous.
 Suraya Casey in his article, ‘The surprising facts about working from home, 2020’
mentions that the organizations ’understanding that some job roles can be better
performed while working from home will help in better management of teams and
thus delivering the targeted results. Also, the quality of deliverables in a job role
while working from home will highly depend on the attributes of the person
performing the task.
 Drew Desilver, in his article ‘Working from home was a luxury for the relatively
affluent before coronavirus - not anymore, 2020’ talks about fields of work were
working remotely is not feasible due to the nature of the job. Jobs carried out by
restaurant servers, hair stylists, plumbers, police officers or construction workers
cannot be done from home. The NCS found out that only 1% of service workers
enjoy the option of working from home.
 Rachel Muller-Heyndyk in her article ‘Women more likely to take career break
for caring responsibilities, 2019’mentions the importance of flexible work policies
 for women. Working from home relieves women employees of the stress of
balancing work and life to some extent. Her study consisted of 3,001 working
adults where it was identified that 74% of women are the main carer for children
and they take short or long periods off work to look after family, this number was
as low as 26% for men. She suggests that companies can have policies to ensure
men are eligible for equal number of parental leave and pay as women. Such
measures will ensure equality amongst the workers.
 D. Sucharitha in her paper ‘The impact of flexible work on organizational
performance and employee experiences in selected IT and ITES sector, 2015’
identifies that working from home either has a positive effect on employee
performance or has no effect at all. No negative impact has been observed. It
provides better work-life balance and reduces stress level. It leads to higher job
satisfaction. It has been observed that there more distractions at workplace in the
form of meetings and colleagues as against distractions at home. Working from
home is cost effective. By raising managers to employee’s ratio and providing
greater responsibility and rewards to employee’s overhead costs can be reduced.
 Shilpy Kashyap in her paper ‘Retention of Women Employees in Selected
Information Technology Companies in India - A Study, 2015’ suggests that
retention of women employees can be increased through flexible work options
including working from home. Working from home provides positive correlation
between retention management, work life balance and supportive work
environment.

1.7 OBJECTIVE OF THE STUDY

 To find the primary factors that impact organizational productivity and employee
satisfaction as a means of working from home.
 To understand if some job roles are better suited for working from home.
 To understand the cost effectiveness of working from home. - To study the effect
of working from home on interpersonal relationships.
1.8 RESEARCH METHODOLOGY

The organized document is explanatory learning in nature. The secondary records and
information’s have been analysed for formulate the document comprehensively. The
secondary information has been collected from the different scholars and researchers
published papers, article available in various journals, periodicals, seminar paper,
effective paper, and websites.

1.9 DATA COLLECTION

Primary source of data: Questionnaire

Secondary source of data: newspaper, articles, journals, website

1.10 SAMPLING DESIGN

1.10.1 sampling plan
Research is mainly focused in Bangalore sample will be selected from bangalore
itself.

1.10.2 sampling method

Questionnaire will be used to collect data for analysis and interpretation of the study
of work from home.

1.10.3 Sampling frame

Questionnaire is the main source of data collection and sample is drawn from
collected response

1.10.4 sampling unit

To study regarding every employee working at home would be difficult. And it is
impractical to gain information from all the employees and to include every aspect
under study. Therefore, employees based on Bangalore working at WIPRO is selected
as the sampling unit.

1.10.5 sampling size

The sample size of the study is 50 responses from the employees

1.10.6 plan of analysis

Based on the primary information collected for the study, the analysis of the study
will be highlighted by identifying findings, area of improvement and discussion to
know the objective framed fulfilled.

1.11 LIMITATION OF THE STUDY

 The respondent may be biased or influenced by other factors.
 An interpretation of the study assumes that the respondents have given the correct
information.
 The collected from only a few respondents.

1.12 The Chapter Scheme:

Chapter 1 : Introduction and industry profile
Chapter 2 : Company profile
Chapter 3 : Research design/methodology
Chapter 4 : Data analysis and interpretation
Chapter 5 : Findings, Conclusions and Recommendations