Social Media Marketing is the process of creating and managing a social media presence for a company

or organization. This social media platforms used to connect and reach your audience or customer to
make them understand your brand better. It is also use to promote products or services through the use
of social media and social networks.

E-Business or electronic business is the conduct of business processes with the use of Internet, Extranet,
Intranet and website. It encompasses any type of business that involves electronic transactions.

E-Commerce is the process of buying and selling goods through online, it can let people communicate
effectively with the consumer even without face to face interaction.

E marketinv

Digital Marketin

Customer retention

Service recovery