Class-Room Based Interventions
Competency Gap Recommended
Intervention
Pre-Identified Competency Gaps
1. Interpersonal Skills Advanced Course on
and Enhancing Interpersonal
Communication Skills & Communication
(Communication, Empathy
and Motivation)
2. Technical Writing Advanced Course on
Technical Writing
3. Oral Oral Communication
Communication Skills
4. Risk Management Risk Assessment
Essentials for Project
Managers
5. Quality Management
Target Participants Proposed #
of Days
 Executives of all levels
 Human resource personnel
 Professionals who need to communicate
5
effectively with staff, colleagues and customers,
individuals who need to communicate effectively
to fulfill their role
 Individuals who can disseminate newly learned
skills within the workplace
 Technical staff 2
 Managers 3
 Marketing
 Business Development Technical Staff
 Guarantee Technical Staff
 Heads of project managers 2
 Project managers
 Project team members
 Risk team members who want to master the
essential elements of effective risk management
 Project teams about to begin risk management
planning on a small to medium sized project and
looking forward to get a fast start on Risk
planning and management
 Division and Department managers 2
 Anyone who is responsible for implementing and
integrating quality management practices into the

6. Account Management
7. Risk Assessment (Risk
Management Essentials for
the Project Manager
organization.
 Account Managers 1
 Account Managers
 Project Managers
 Project Team Members

Surfaced by New and Tenured Staff during the Data Gathering Phase

8. Familiarity with Employee Orientation  Newly Hired Employees 2-3

PHILGUARANTE  Employees that have never attended an
E and its policies, Orientation Session on PHILGUARANTEE
rules of conduct
etc.

Pre-Identified Competency Gaps

Surfaced by the Group SVPs and Department Heads during the Gathering Phase

9. Completed Staff Completed Staff Work  Technical Staff 3

Work  Administration Staff
 Rank and File
Leadership Series
Surfaced by Management and HR as an Interim alternative to the C-Pro Leadership Program of CSC
10. Management Effectiveness  Managers 3-4
Program  Division Chief
 Supervisors
11. Empowerment Through  Same as above 2
Effective Delegation
12. Managing Millennials  Same as above 2
13. Effective Coaching  Same as above 2
 14. The Mentoring Leader
Related Issues and Corresponding Proposed Interventions
Non-classroom-based interventions
Issue
Distribute training activities between in and out of the
office
Deliver the full program even when done in-house
Get better facilitators/Resource Speakers
 Same as above 2
Recommended Intervention
For evaluation by management and HR to balance desirability and
feasibility.
This should be done as a matter of course.
This should start with the screening of the Resource Speakers and
facilitators; help the Resource Speakers and facilitators by providing
their Terms of Reference in writing as in conversations.
Address motivational issues aside from skill issues
Improve the training process
Improve collaboration within and among
groups/departments
Be Better prepared for imminent vacancies
Improve the impact of training on the work results
Specific mention was made of the need for recognition, clearer
expectations and feedback from bosses; these will be addressed by
the recommended L&D interventions in the leadership series.
A business process improvement is part of this engagement; it will
require some changes in practices involving all offices.
A series of formal team building activities should be done to
address the specific issues that were raised, e.g. improving
communication, cooperation and collaboration; external consultant
may be considered.
An initial process for this is part of this engagement; it will require
some changes in assignments and systems.
Apply the 70-20-10 guidelines.