Troubleshooting Guide

Best Practices

bizhub 8 Series

201802
 Table of Contents

The Initial Operation During MFP Start-up..................................................................................................... 2

bizhub C258/C308/C368/C458/C558/C658/ 308/ 368/ 458/ 558 Troubleshooting Guide .............................. 6
Boot-Up Issue ................................................................................................................................................ 6
Error Code Issue ........................................................................................................................................... 7
Firmware Issue .............................................................................................................................................. 8
C-DFA0 (ASIC image access failure) .......................................................................................................... 11
Paper full message on the exit tray 1........................................................................................................... 12
The speaker volume was difficult to hear..................................................................................................... 14
Fusing offset image ..................................................................................................................................... 14
Frequent jam code J20-01, J20-02 (misfeed, vertical transport section) ..................................................... 16
Notice of setting the FK-513/514/515 .......................................................................................................... 17
Installation of the FK-514 is difficult ............................................................................................................. 18
No Fax Reception ........................................................................................................................................ 19
Handling instruction for SC-508 ................................................................................................................... 20
How to Safely Remove an EEPROM ........................................................................................................... 21
Self-Diagnostic Function (KBA01400523) ................................................................................................... 23
C9401 Refresh-Models ONLY (KBA00034462) ........................................................................................... 26
How to Obtain Log Files from the MFP (KBA00032414) ............................................................................. 27
How do I confirm that the content in a Log gathered is correct? (KBA00035540)........................................ 40
MFP Log Acquisition Tool ............................................................................................................................ 46
How can I check if my software switches are set to factory settings? (KBA00035539) ............................... 47

1
 The Initial Operation during MFP Start up
No. Boot up PWB Operation Panel Status of LEDs Operation Panel Malfunction/ Probable Corrective Action
Process Boards Cause
Boot Diagnosis (Turn Main SW on while pushing power key)

1
1. Check the power supply
Turn ON Main Black Screen No LED’s are turned on. Black Screen Remains Black screen 2. When the Option DIMM is
Power SW installed, disconnect it and check if
[Probable Cause] the machine boots up.
 Power is NOT supplied 3. Check the connector between
 Contact failure of Option MFPB- Operation Panel
DIMM
MFPB Failure
Op Panel contact failure

4. Replace the MFPB

5. Replace the Op Panel cable
6. Replace the Op panel unit

2 Startup Boot MFPB

program on (SPI-Flash)
SPI Flash

3 <START> MFPB
Initialize DIMM, (CPU->
RTC, TPM DIMM, RTC,
TPM)

2
No. Boot up PWB Operation Panel Status of LEDs Operation Panel Malfunction/ Probable Corrective Action
Process Boards Cause

4 <END> MFPB LED of Start Key turns LED of Power Key: ON 1. When option DIMM is installed,
Initialize (CPU --> Orange and LED of Power Data Indicator lamp: OFF disconnect it and check if the
DIMM, RTC, DIMM, Key turns as follows. machine boots up.
TPM RTC, TPM) [Probable Cause] If the machine boots up, reinstall
Two Bars Two Bars Option DIMM or replace one.

 Contact failure of Option 2. Reinstall eMMC board

5 Check option MFPB< -- > DIMM
DIMM Option  SPI-Flash or DIMM on 3. Download the FW
DIMM MFPB
 Contact failure of eMMC 4. Replace the MFPB
<START> MFPB
6 Download (SPI-Flash- Installed: Purple 5. Replace the eMMC board.
Boot program > DIMM on Not Installed: Orange
into DIMM board)

7 <END> MFPB
download (SPI-Flash-
Boot program > DIMM on
into DIMM board)

8 <START> eMMC -->

Download FW MFPB
from eMMC (eMMC -->
into DIMM DIMM on
board)

9 <END> eMMC --> Data indicator lamp turns 1. Download the FW.
download FW MFPB Data indicator lamp turns ON, but the screen does
from eMMC (eMMC --> ON. not switch to “4 bars” 2. Replace the MFPB.
into DIMM DIMM on screen.
board)
MFPB [Probable Cause]
10 Startup FW (DIMM on  DIMM on MFPB failure
on DIMM board)
4 Bars 4 Bars
<START> Screen does not switch to When option DIMM is installed,
11 FW MFPB Boot up screen. disconnect it and check if the MFP
Initialization boots up.
[Probable Cause] If the MFP boots up, reinstall the
 MFPB failure option DIMM again or replace it.

3
No. Boot up PWB Operation Panel Status of LEDs Operation Panel Malfunction/ Probable Corrective Action
Process Boards Cause

12 <END> MFPB
FW
Initialization KM’s Logo and 5 Bars LED of Power Key & Data KM’s Logo and 5 Bars Remain Boot up screen 1. Check the connector between
CCD board - MFPB for proper
connection.
(Boot up screen) Indicator lamp turn OFF (Boot up screen) [Probable Cause]
13 <START> MFPB<- ->
Initial HDD  Connection with CCD
communication board failure
to HDD  MFPB failure
 HDD failure

14 <START> MFPB <-->

Initial MFPB
communication
to ENG 2. Check the connector on MFPB
(Printer) from CCD board.

3. Check the HDD SATA cable,

then disconnect & connect it.

15 <START> MFPB < -- > 4. Download the FW

Initial CCD Board
communication 5. Replace the MFPB
to CCD Board

16 <END> MFPB < -- >

Initial MFPB
communication
to ENG
(Printer)

17 <END> MFPB < -- >

Initial CCD Board
communication
to CCD Board

4
No. Boot up PWB Boards Operation Panel Status of LEDs Operation Panel Malfunction/ Probable Corrective Action
Process Cause

18 <END> MFPB < -- > LED of Start Key turns The Self diagnostic screen is Trouble Code is displayed. Refer to the Service manual for
Initial HDD Blue. displayed after Boot corrective actions to each Trouble
communication diagnosis. [Probable Cause] Code.
to HDD
C-FA14 or C-D**
 Connection failure of HDD
 HDD failure

C-B003
 Connection failure of
FAX board
 FAX board failure

<START> MFPB < -- > C-6753

19 Initial FAX board  Connection failure of
communication DSIPB
to FAX board  DSIPB failure

C-D271
<END> MFPB < -- >  Connection failure of
20 Initial FAX board Option DIMM
communication  Option DIMM failure
to FAX board

C-6901
<START> MFPB  Connection failure of
21 Initial Network DSC board
settings  DSC board failure

<END> MFPB
22 Initial Network
settings

5
 bizhub C258/C308/C368/C458/C558/C658 Troubleshooting Guide

This troubleshooting guide has been developed to assist field service representatives. The goal is to reduce down time,
avoid multiple service calls, avoid unnecessary parts replacement, and increase dependability. Common steps will be
covered if the MFP experiences operational issues in the following areas:

• Boot Up Issue
• Error Code Issue
• Firmware

BOOT UP ISSUE

1. If the 8 series MFP is LOCKED during the boot sequence, follow the steps below.

A. Power off the main switch, wait 10 seconds, power the MFP back on while holding down the sub power
switch on the op-panel. Wait for a “beep” and then release the sub power switch. The op-panel should
display the Self Diagnostics mode. Press the start button when it turns blue. Once the diagnostics has
completed, look for any “NG” results.

When the machine is stuck at any pillar during boot up, always remove all accessories from the main body.
(DF, Finisher, and any optional paper trays)

2. Understanding the “phases or timing of the boot process

• Specific boot-up processes take place at each pillar.
o First Pillar
 Machine starts boot cycle and verifies the firmware file.
o Second Pillar
 Machine memory check (standard onboard memory, DIMM, ASIC777, ASIC30EFI,
ASIC777 DS board)
 Scanner moves and initializes, energizes scan lights
o Third Pillar
 Accesses EMMCB board
o Fifth Pillar
 Scanner homes and exposure lamp calibrates

3. Many faults are attributed to the MFPB, however, many times the MFPB doesn’t need to be replaced.
• MFP board replacement
• Before replacing an MFPB, perform the following:
o Reseat all connectors
o Check DCPU for all 24v, 12v, and 5v outputs
o Reload/update firmware
o Always reference and follow the installation instructions that accompany new firmware.

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 bizhub C258/C308/C368/C458/C558/C658 Troubleshooting Guide

BOOT UP ISSUE (Cont.)

4. If the MFPB actually needs to be replaced, it may be necessary to flash the machine with the reset tar file
“a789be.tar” if it was a “repaired” or “cleansed” board. See below regarding how a repaired board will be labelled.

ERROR CODE ISSUE

1. CD0010/CD0011/CFA14 errors.
• Reference Bulletin 10072
o Use firmware
o Recovery GXX-A8
o Preventive GXX-B0
• GC1-A7 has been released addressing CFA14
o Always reference and follow the installation instructions that accompany new firmware.

2. CC-163/CC-164
• With the repaired MFPB installed in the machine, please do the following
o Flash the machine with G00-16 firmware
o Put GG9-84 firmware on USB drive, hold down the Reset button, (C258/C308/C368 only)
o Go through the screen calibration
o When firmware screen appears, at the bottom right you will see Boot Rom, select it and update boot
Rom only.
o Remove USB drive and boot machine.
Note:
If EEproms have also been replaced, you may need the original CSV file to recover from this condition.
Please call the contact support Center (CSC)

7
 bizhub C258/C308/C368/C458/C558/C658 Troubleshooting Guide
FIRMWARE ISSUE

1. USB sticks suitable for use for F/W upgrades.

• Bulletin 10072 has a link for approved USB drives KBA00026635 for list.
• Unable to load firmware reference KBA00026634

CAUSE: Incorrect placement of front USB cable and/or incorrect procedure for loading firmware.

SOLUTION: Check placement of “Front USB” cable

8
 bizhub C258/C308/C368/C458/C558/C658 Troubleshooting Guide
FIRMWARE ISSUE (Cont.)

After cable is checked for proper position, perform the following:

1. Prepare USB drive, (This procedure outlines how to load a single version.)
A. Format USB drive in FAT 32. See attached instructions.
B. Extract the firmware onto the PC.
C. Copy the entire “FW0002” folder to the root of the USB drive.

2. Firmware upgrades
• Failure to perform firmware upgrades correctly can result in corrupt MFPB.
o Always reference and follow the installation instructions that accompany new firmware.

3. When flashing firmwware or replacing the MFPB, always check and set the [Machine] and [Type] as listed below.

Enter [Machine] and [Type] information according to the following table. Then touch [Fix].

First four digits of the serial number A7PU A7PY

[Machine] 6 6
[Type] 1 2

Note: The [Machine] and [Type] values should be set by referencing the first four digits of the MFP’s “Serial Number”
located on the serial number plate on the back of the machine (not the model).

Serial Number Machine Type

A79J 9 7
A79K 9 9
A79M 9 0
A7PU 6 1
A7PY 6 2
A7R0 6 D

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 bizhub C258/C308/C368/C458/C558/C658 Troubleshooting Guide

4. When replacing EEproms for any reason, load base 16 firmware followed by every base firmware after that.
.
5. In Service mode, before replacing the transfer belt and fusing unit, clear the counters.

Note: Since the counters will be cleared when the EEprom is replaced with a new one, replace the following with
new parts:

• Developing Units Y,M,C,K

• Drum Units Y, M, C, K
• Toner Cartridge Y, M, C, K
• Transfer Belt
• Fusing Unit
• Transfer roller

6. Perform the following adjustments in this order (Service manual 5.4.4)

Note: Ensure the front door is open.

Note:
Conduct the readjustments listed above before starting the initial warm-up operation, after replacing the
EEproms.

10
 bizhub C258/C308/C368

C-DFA0 (ASIC image access failure)

1. Symptom
Trouble Code C-DFA0 (ASIC image access failure) occurs frequently in machine setting up.

Procedure
A. Touch “Auto Stop Position Adjustment” in the ADF/ Service Mode.
B. Perform the items listed below many times.
• Sub Scanning Direction 1-side
• Sub Scanning Direction 2-side
• Main Scanning Direction (Front)
• Main Scanning Direction (Back)
C. After performing the items listed above, make a copy.
D. Trouble code C-DFA0 continues to occur.

2. Cause
Firmware (FW) bug
Trouble code C-DFA0 occurred when error bit appeared in the FW.

3. Measures
3-1 Counter measure
Turn off the main power SW and wait for 10 seconds or more before turning on.

3-2 Preventive measure

The firmware was modified and released on the CSES site.
DLBT1509417EN

4. Model
DF-629/DF-704

11
 bizhub C258/C308/C368

Paper full Message on exit tray 1

1. Symptom
There is a possibility that paper full message appears for exit tray 1

Condition:
C368/C308/C258 and JS-506 combination, using upper side tray for JS-506
Using paper: Kannet paper (A4: 64g/m2) Japanese paper

2. Cause
The paper with low rigidity would not discharge to the upper exit tray. The paper would stop in the vicinity of the
paper exit roller. An over capacity condition resulted after several sheets were discharged.

12
 bizhub C258/C308/C368

3. Measures
Modify the two-upper (centered) paper exit rollers on the upper side.
To improve paper conveyance so paper does not stop in the vicinity of the paper exit roller.

4. Model
C368/C308/C258/+JS-506

The PMN (Parts Modification Notice) was issued to the field.

PMN # KOM16121

13
 bizhub C258/C308/C368

The speaker volume was difficult to hear

1. Symptom
The speaker volume was difficult to hear from this machine when the bank balance was checked by on-hook mode.

2. Cause
The output signal is different from the Fax modem and the C384 series and could not be amplified to the maximum
level. The speaker volume was difficult to hear when the signal output changed.

3. Measures
To modify the 3 resistor (R358, R361, and R1301) values on the MFP board, as a result, to improve the speaker
volume.

4. Model
C368/C308/C258

The PMN (parts Modification Notice) was issued to the field.

PMN # KOM162399, BEU only: KOM162253

Fusing offset image

1. Symptom
Fusing offset image

Condition
• Finisher not installed
• Sleep Mode Settings: Yes
• Tray: 1st Tray
• Paper: A4 LEF, 140mm solid color has leading edge on A4 LEF.

Procedure

A. When this machine enters sleep mode and the cooling fan stops after 3.5 seconds, a print job is sent from
a PC.
B. The Fusing offset image occurs.

2. Cause
• Firmware bug
• The fusing rollers are warming up in retraction mode
• The print job is sent to the machine from the PC when the fusing roller is warming for 300ms.
• The problem condition is during the following modes:
o PC printing
o Fax received and return to low power mode

14
 bizhub C258/C308/C368

3. Measures
3-1 Counter measure

A. Input #13 Engine FW DipSW

B. Access Service mode
C. Access Enhanced security mode. (*1)
D. Set #13 Engine DipSW. (*2)

(*1) Enhanced security mode: Press the “Stop key” -> “0’ -> “C” while in service mode.
(*2) Engine FW DipSW: Press the “System 2” -> “Engine FW DipSW” -> 13.
Turn OFF/ON the main power switch, SW1.

3-2 Preventive measure

• The modified FW (Special FW) released the end of October, 2016.

DLBT1615717EN
• The modified FW (MR FW) released the end of January, 2017.
DLBT1617775EN #82

4. Model
C368/C308/C258

15
 bizhub C258/C308/C368

Frequent jam code(s) J20-01, J20-02 (Misfeed at vertical transport section)

1. Symptom
When the claw of the cover (A161160403) was damaged, error code J20-01, j20-02 occurs frequently.

2. Cause
The claw for the cover doesn’t get damaged under normal use, but prolonged use with repeated opening/closing
the vertical transport door, the claw may become damaged over time.

3. Measures
The claw has been modified as illustrated below.

16
 bizhub C258/C308/C368

Notice of setting the FK-513/514/515

1. Symptom
There is a possibility that the initialization doesn’t perform correctly. Fax transmitting and receiving fail.

2. Cause
The install manual was wrong for the FK-513/514/515.

3. Measures
3-1 Counter Measures

Add the item for FK-513/514/515. The detail items are as follows:
A. Plug the power cord into the power outlet and turn on the power switch.
B. Access the service mode screen, (refer to the Service manual details on accessing the service mode).
C. Select “System 2”.
D. Select “Optical Board Status”.
E. Select “set” of Fax (circuit 1).
F. Select “End”.
G. Turn the power switch OFF and ON. Refer to the detailed notice listed below.

<Notice>
Exit the Service mode screen, turn OFF the power switch.
After 10 seconds, turn ON the power switch again.

When “Preparing User Box…” and “Preparing Scan/Fax…” messages are gone, the messages on the display,
please set “Marketing area” and “initialization” for FK-513/514/515 appear.

3-2 Permanent Measures

The install manual will be modified as listed above (Counter Measures) for FK-513/514/515.

4. Model
FK-513: bizhub 367/287/227
FK-514/515: bizhub C368/C308/C258

17
 bizhub C258/C308/C368

Installation of FK-514 is difficult

1. Symptom
It is difficult to insert FK-514 in the area of the Guide plate and fax frame.

2. Cause
The problem is due to the gap between the Fax frame and the Guide plate as illustrated with the red elliptical in

figure #1.

3. Measures
The Fax frame and Guide plate no longer have a gap as illustrated below. Refer to the red line marking.

Effective Serial Numbers (S/N)

Machine BUS (001) BEU (021) BCN/BSA/BAU (041)
C368 A7PU011001401 and above A7PU021002726 and above A7PU041000025 and above
C308 A7PY011001984 and above A7PY021003841 and above AYPY041000175 and above
C258 A7R0011000001 and above A7R0011000001 and above A7R0041000001 and above

4. Model
C368/C308/C258 & FK-514

18
 bizhub C258/C308/C368

No Fax Reception

1. Symptom
The following symptoms can be seen when the MFP is in Low Power Mode / Sleep Mode (*hear after it is called
“Power Save Mode”).

A. Cannot receive Fax

B. Cannot recover from Power Save Mode by Power Save Mode release operations.
• Power Save Mode release operations:
o Fax reception, original paper set on ADF, Front Door open/close, CSRC Modem reception,
print out from IC-418 controller, motion detection sensor activation, key operation, WiFi
connections.

(Remarks)
 No problem printing from a PC during the Power Save Mode.
 No problem receiving a fax after recovering from Power Save Mode.
 By pressing the power button, it recovers from Power save Mode.
 By turning the power switch off/on, it recovers from the abnormal condition.

2. Cause
When the multiple Power Save Mode release operations are done, for example, set an original on the ADF and any
keystrokes, the command for the second operation, keystroke in this case, cannot finish completely and cannot
recover from Power Save Mode. As a result, it cannot receive any Fax afterwards.

3. Measures
Modify the power sub-CPU from ver. G00-07 to Ver. G00-10 and above.
Other issues were modified FW, too. Released FW (DL No.DLBT1509417EN) on the CSES site
Current Ver. G00-16 -> New Ver. G00-54

4. Model
bizhub C308/C368

19
 bizhub C258/C308/C368

Handling Instructions for SC-508

Caution
When the Security Kit SC-508 has been installed, ensure that the cables do not contact the DSC board/2 (backside) when
attaching the connectors. Refer to the illustration below.

Model combination
C368/C308, DF-704 & SC-508
20
 bizhub C258/C308/C368

How To

ID: KBA00034336
How to safely remove an EEPROM

When EEPROM’s need to be replaced, pulling on them with your fingertips can bend, break, or damage the pins.

Models

C658/C558/C458/C368/C308/C258
C3350/C3850 Series
C3351/C3851 Series

Please remove the EEPROM slowly by using a small standard flat-blade (nylon) screwdriver.

21
 bizhub C258/C308/C368

1. Using a small standard or “flat-blade” (nylon) screwdriver, insert it under the EEPROM and shimmy back and forth
until the EEPROM is almost completely off. Slowly and firmly extract it from the board.

2. Make sure the “Flat” end of the screwdriver is small enough to fit in between the
two sides of the pin. See the image below to determine if the flat end is small
enough to use.

3. Once you’ve found the proper screw driver, please place in underneath the EEPROM and shimmy back and forth.

4. When the EEPROM and pins become loose off the Main board, please use a firm grip and extract the EEPROM by
pulling straight up.

5. Note: Please use a NYLON flat head screwdriver to extract the EEPROM. Using a metal screwdriver could damage
or break the EEPROM. It is recommended you purchase or use nylon screwdriver.

22
 Self-Diagnostic Function

Reference

ID: KBA01400523

The Self Diagnostic function performs a diagnostic check for the following.

DIMM R/W Check

On Board Memory Check
SSD Check
HDD Check
Compression/Decompression Check
Memory Bus Check
Fax Board Check
LAN Check
USB Check

Note: If a particular test fails the diagnostic check an NG will be indicated.

Prerequisites
Please install the latest firmware.

Procedure (using SERVICE MODE menu)

1. Call the Service Mode to the screen.
2. Touch these keys in this order: [State Confirmation] g [Self-diagnostic] g [Check All].
3. Press the Start key to start the check procedure.
4. When the check procedure is completed, the results are shown on the screen. If any of the check results are NG, take
measures upon confirmation of the corruption details mentioned above and Next action.
Note: Press the Stop key to interrupt the check sequence.

Procedure (using main power switch)

1. Open the front door.
2. Turn the main power switch ON while pressing the power key. After a short beep sound is made once, release the power
key and close the front door. Wait to display the self-diagnosis (full check) screen.
3. After displaying the self-diagnosis screen, press the start key. The self-diagnosis (full check) is started. The result of the
diagnosis is displayed for every item. (OK/NG)
4. After finishing the diagnosis for all items, turn the main power switch OFF.
5. If there is an item displaying NG, investigate the NG item and take countermeasures.

23
Individual Diagnostic checks
Check mode Check details
DIMM R/W Check • Execute Read/Write Check
for DIMM on the MFP board.
• Execute the same check as
[Rough Check] under
[Memory/HDD Adj.] ->
[Memory Check].
On Board Memory Check
R/W Check Execute Read/Write Check
for On Board Memory on the
MFP board.
Pattern Check Execute Read Check for the
pattern ready written in the
area secured in On Board
Memory on the MFP board
for Read.
SSD Check
R/W Check Execute Read/Write for the
SSD board
Pattern Check Execute Read Check for the
pattern ready written in the
area secured in SSD.
HDD Check
R/W Check Execute Read/Write for
HDD.
Self-diagnostic Check whether the
(I/F Check) communications between
HDD and MFP are normal.
Self-diagnostic Execute the buffer test and
(Memory Check) the media test.
• Buffer test
Execute Read/Write Test for
the buffer memory of HDD.
Transfer the data by DMA to
check whether the buffer
memory works normally.
• Media test
Execute Read/Write Test for
the disks of HDD. Check
whether the disks, motor, and
head works normally. Use the
reserved area for the test.
Compress/Decompression Check
?MFP Board Execute the
Corruption details Next Action
• DIMM on the MFP board • Reseat DIMM.
• Corruption of CPU • Check the connectors on the MFP
board.
• Corruption of On Board Memory Replace the MFP board.
on the MFP board
• Corruption of battery
• The pattern data for test cannot Replace the MFP board.
be read because the pattern data
for test has been rewritten, or a
contact failure of the electrical parts
occurred.
• The correct information cannot be
read because the data in the area
for Read has been modified due to
software failure or a failure of the
electrical parts occurred.
• Connection failure of the SATAI/F • Reseat the SSD board.
connector of the SSD board • Replace the SSD board.
• Corruption of SSD device • Replace the MFP board.
• Corruption of MFP board
• The pattern data for test cannot • Reseat the SSD board.
be read because the pattern data • Replace the SSD board.
for test has been rewritten, or a
contact failure of the electrical parts
occurred.
• The correct information cannot be
read because the data in the area for
Read has been modified due to
software failure, or a failure of the
electrical parts occurred.
• HDD cable failure • Check the HDD cable
• HDD failure connection.
• MFP board failure • Replace the HDD cable.
• Replace HDD.
• Replace the MFP board.
Evaluate OK if there is any response Check the HDD cable connection.
returned from HDD, and NG if there
is no response.
Retrieve the test log, and display Replace HDD.
existence of error.
Corruption of the compressed/ Replace the MFP board.
24

DS Board
Fiery I/F Board
Memory Bus Check
?Input Image Bus Check
(CCD)
Input Image Bus Check (CIS)
Output Image Bus Check
FAX Board Check
LAN check
USB check
Note: For additional detail please refer to the Adjustment/Setting section of the Service Manual
Mode 12.18.12 Self-diagnostic.
compression/extension test
for the MFP board.
Execute the
compression/extension test
for the DS board.
Execute the
compression/extension test
for the Fiery I/F board.
Execute the input image bus
test for the MFP board.
Execute the input image bus
test for the DS board.
Execute the input image bus
test for the MFP board.
• Execute the FAX board test.
• Execute the data
transmission sound test.
Execute the Ping test.
Execute the test to check
whether the USB board
operates normally.
extended circuits or memory of
MFP.
Corruption of the compressed/
extended circuits or memory of
MFP board.
• Connection failure of the fiery I/F
board connector.
• Corruption of the compressed/
extended circuits or memory of
Fiery I/F board.
• Connection failure of the CCD I/F
connector.
• Corruption of the input image
circuit or image bus of MFP board.
• Connection failure of the DS board
I/F connector.
• Corruption of the input image
circuit or image bus of DS board.
• Corruption of the input image
circuit or image bus of MFP board.
• Connection failure of the cables
connected to the FAX board.
• Failure of the FAX board.
• The network is faulty.
• Corruption of the LAN connector
of the MFP board.
• Connection failure of the LAN
cable due to breakage of the claw.
• Connection failure of the USB
connector of the MFP board.
• Connection failure of the USB
device.
• Remove and insert the DS board.
• Replace the DS board.
• Remove and insert the Fiery I/F
board.
• Replace the Fiery I/F board.
• Check the connections.
• Replace the CCD cable.
• Replace the MFP board.
• Check the connections.
• Replace the DF cable.
• Replace the DS board.
• Replace DF.
Replace the MFP board.
• Replace the FAX signal cable.
• Replace the FAX power supply
cable.
• Replace the FAX board.
• Replace the MFP board.
• Correct the network of the unit.
• Replace the MFP board.
• Replace the LAN cable.
• Replace the MFP board.
• Replace each USB device
(authentication device, etc.).
12. Service
25
 C9401 (refresh models ONLY)

Known Error

ID: KBA00034462

Error
C9401 after updating firmware

Root Cause
Firmware mismatch occurs with new style CCD unit installed.

Workaround/Fix
Install firmware version G00-Q4 or newer.

Refresh Model Serial Number Cut-ins

• bizhub C368 (refresh model) A7PU017xxxxxx

• bizhub C308 (refresh model) A7PY017xxxxxx
• bizhub C258 (refresh model) A7R0017xxxxxx
• bizhub C227 (refresh model) A798017xxxxxx
• bizhub C287 (refresh model) A797017xxxxxx
• bizhub 227 (refresh model) A7AK017xxxxxx
• bizhub 287 (refresh model) A7AH017xxxxxx

Technical Notes
The latest version firmware is available for download via One Stop Product Support.

26
 How to obtain Log files from the MFP

How To

ID: KBA00032414

Question
How to obtain Logs from a MFP?

Answer
See the four methods of obtaining a Log File from the MFP. Also attached is the Log Key File create tool.

In some instances you will be instructed to gather logs from our products. Obtaining the Log Files is a critical
part of diagnosing complex machine specific issues. This document outlines four methods to gather logs:

1. USB method
2. HDD method
3. Tera Term
4. Debug Log

1. USB Method

Save Logs onto a USB drive with a KeyFile and Command file pressing the Operation Panel

Preparation:
Set (Export Debug) to allow in Administrator/Settings/Security Details/ (Page4)
Save Debug folder on USB memory
After anomaly happens press the hard key 2 for 4 and e series and 3 for 7 and 8 series machines on the
operation panel for more than 5 seconds, Log acquisition starts immediately after releasing the key.
Data light blinks during the log acquisition, log takes about 3 minutes to complete.
MFP will reboot after acquisition is complete
Remove the USB memory. (see the following pages for detailed instructions).

27
 How to obtain Log files from the MFP

ESS 6/29/2017

28
How to obtain Log files from the MFP

29
 How to obtain Log files from the MFP

For PC method, USB memory can collect logs with specific log commands. This enables the filed staff

To collect logs on the spot without a PC/laptop. Different from the HDD method, USB memory method can
collect operation logs, TroubleLogAll and SysLogAll on the USB memory.

<Models and FW version>

Bizhub C554e/C454e/C364e/C284e/C224e/554e/454e/364e/284e/224e

Gxx-C8 or later

Bizhub C754e/C654e/754e/654e

Gxx-E4 or later

The specific files must be prepared in the USB memory to collect logs with USB memory. 2 Files are required,
one is Key File having the serial number information of the MFP and another is the Command File for log
collection.

Save a command file in USB memory.

Insert USB memory to MFP’s USB Port used to rewrite firmware.

Keep pressing the ‘2’ key (for 4 and ‘e’ series) and ‘3’ key (for 8 series) for more than 5 seconds and then
Release it.
*Log acquisition starts immediately after releasing the key.
*Blue data LED on MFP blinks while saving the log files to the USB.

MFP automatically reboots after finishing log collection; Pull out the USB memory after the reboot is complete.
30
 How to obtain Log files from the MFP

2. HDD Method

Precautions:
 Up to 10 logs (maximum) can be saved on the HDD, and if the number exceeds this amount, logs
will be deleted in turn from oldest to newest (Rolling log).
 Automatically saves a log file which is the equivalent to TroubleLogAll command on HDD triggered
By the trouble code event.
The Log is not automatically saved without a trouble code

In auto save mode during the time the SysLog is being saved on the HDD after trouble event the machine will
not reboot.

Setting Prep (auto save):

1. From the MFP panel, go to [Service Mode] -> [System Setting 2] -> [Software SW Setting],
2. Change switch settings as follows and press the [Fix] button.
3. Set Software Switch 18 to Hex05 in Service mode/System 2/Software switch
*After switch values are set, when the Hex value changes to 80, auto save setting is completed. *In
order to reflect software SW changes, after changes are made, turn the main power OFF/ON.

Saving:
Trouble code happens!

1. Do not power off for two minutes after the trouble code appears. The Log capture could be incomplete
when the MFP has its main power turned off immediately after occurring trouble.
2. Insert the USB memory into the MFP’s USB port used to rewrite FW
3. Confirm that the USB is connected to the MFP, and from the MFP panel go to [Service Mode] ->
[System Setting 2] -> [Software SW Setting].
4. 'Change switch settings as follows:
a. SW-No.: 18 HEX: 03
b. USB memory starts to save log after pressing [Fix]
c. It will take only several seconds for the log to be saved.
5. Check if [SLALL"date"_00_trouble code] file is saved in USB memory
6. When the log completes writing to the USB Stick, please return the dipswitch to the original value>
[Hex] turns to "80" or "00"
7. File name example SLALL140619165431_00_FA14.log

31
 How to obtain Log files from the MFP

How to reset after log acquisition

After obtaining the log file, go to [Service Mode] -> [System Setting 2] -> [Software SW Setting] and
change settings to the values shown below or return to original settings, and press [Fix]

SW-No.: 18 HEX: 04
Reset is completed when the Hex value changes to 00
In order to reflect the changes made in software SW setting, turn the main power OFF/ON after making
changes.

3. Tera Term:

Preparation:
 Serial console crossing cable (RS-232)
 PC with serial connection (Please install "Tera Term (*1)" and Wireshark in advance)
 We recommend high spec PC such as Core Duo to collect both network packet and MFP logs at
the same moment.
 Repeater HUB for capturing packet
 Tera Term can download from the following Web site.
http://ttssh2.sourceforge.jp/index.html.en
 Software Switch Setting on the MFP
Switch 19 set to Hex 81
If Vendor equipment is connected to MFP Set Hex to 03
 Please set time and date correctly on PC and MFP

32
 How to obtain Log files from the MFP

Tera Term Installation:

After download Tera Term execution file, please install it with the following procedure

It is not necessary to select Compact Installation (Simple screen Shot)

33
 How to obtain Log files from the MFP

End of Tera Term Installation

Tera Term Use

Open Tera Term and the New Connection dialog box is displayed.

34
 How to obtain Log files from the MFP

Tera Term settings to communicate with MFP

Please set in advance before you correct Continuous SysLog or SysLogALL or TroubleLogALL.
Run Tera Term

After running Tera Term, the following screen may show.

Select "Setup" tab, and select "General..."

In this dialog, select Language as "Japanese". And select OK button.

Select "Setup" tab and select "Terminal..."

35
 How to obtain Log files from the MFP

Change character code of Kanji [receive]" and "Kanji [transmit]" as follows; UTF-8 -> SJIS

Select "Setup" tab and select "Serial port..."

Select Baud rate as "115200". And select OK button.

After the above settings, the following under line will be changed from "9600baud" to "115200baud"

If you want to SAVE the above settings, please select "Setup" tab and select "Save setup.

36
 How to obtain Log files from the MFP

On TeraTerm, Select "File" -> "Log...".

Enter filename and select save folder and select Save

Connect your PC/Laptop to the MFP using a Serial cable.

Start the Tera Term session, Turn MFP ON and enter either the SysLogALL or TroubleLogALL command after
the console stops from machine boot up.

When code occurs, allow the Tera Term to run for at least 20 to 30 minutes or until the logging stops

37
 How to obtain Log files from the MFP

4. Debug Log:
How to gather a debug log is located in all manuals,

2.11.15 Security Settings – Debug Log Encryption Settings

(1) Debug Log Encryption Settings
(A) Use
 To set a password used to encrypt debug data when storing it into the HDD.
(B) Default setting
 01234567890123456789
(C) Procedure
 Enter an encryption passphrase from the on-screen keyboard.
1. Enter the encryption passphrase currently in use.
2. Encryption Passphrase: Enter new encryption passphrase.
3. Encryption Passphrase Confirmation: Re-enter the new encryption passphrase.

The above information is from the C368 service manual.

Export Debug Log:

Set Software switch 155 to Hex 01, Service mode>System2>Software Switch Setting

Characteristics and restrictions

Method Priority Information Time for Trouble Characteristics Restriction
Log/ALL
Log acquisition 1 Precise 5 minutes  Requires only USB memory (PC-less)  Need to set Software SW before
using USB  Save log quickly taking log
memory stick  Need to prepare key file and
command log files in USB memory
 Need to acquire log after occurring
issue without turning main power off.
 Not possible to take log when MFP
is in Power Save mode, or in Sub
Power OFF.
 Need supported FW version (Refer
3.4.3 Support model and FW of Log
Information Acquisition Guide.)
HDD log saving 2 Precise 6 minutes Save information similar to  Both for Manual Save and Auto
function Troublelog/ALL into HDD in two ways: Save.
1. Manual Save: Triggered manually  Maximum 10 logs can be saved in
by CE’s operation without preparation HDD. If the number exceeds the limit,
needed. older logs will be deleted.
2. Auto Save: Triggered automatically For Auto Save:
by detecting a trouble code.  Need to set Software SW before
taking a log.
 Possible to acquire log only when
trouble code occurs.
 Require USB memory to collect log.
 MFP does not reboot automatically
while saving a log (max 6 min) even if
“Internal Error Auto Cancel” is set.

38
 Method Priority Information Time for Trouble Characteristics Restriction
Log/ALL
Log Acquisition 3 Precise 60 minutes  Requires PC and RS-232C cable  Need to set Software SW before
using a PC  Possible to save logs of various taking a log.
symptoms consistently.  Need to acquire log after occurring
issue without turning main power off.
 bizhub 367 Series and bizhub C287
series, an optional unit connector for
CS remote Care to be purchased and
attached except Asia Pacific and
Europe where the unit is standard
set.
Debug Log 4 Simple - Save log automatically into HDD when:  Need to set Software SW before
Acquisition  There is no job remaining at the end taking a log.
of the job.  Information log is less than other
 Detecting a trouble code. logs. It is not possible to find a cause
 Entering Power Save mode. of the problem with this log in many
 Authentication fails cases.
 Manually starting by [service Mode] -
> [Debug Settings] - > [Debug Log
Output] - >
[All] - > [Shared Memory - > HDD].

The Log Key file create tool is available at the:

Log into My Konica Minolta -> Service -> One Stop Product Support -> Quick Search “Log key file create”.

39
 How do I confirm that the content in a Log gathered is correct?

How To

ID: KBA00035540

Question
How do I confirm that the content in a Log gathered is correct?

Answer
With this Log Analysis Tool you can confirm that the gathered log is valid. Please see attached document and Tool

See the information listed below for:

• Log analysisTool_v1EN.doc
• Log Analysis Tool_v1.xls
Note: To use the Log Analysis Tool_v1.xls, log into My Konica Minolta -> Service -> SSD Home Page -> Solutions ->
Access the Knowledgebase -> Search SSD Knowledgebase -> KBA00035540 -> click on the attachment.

Log analysis Tool_v1EN.doc

Abstract

“Log Analysis Tool_v1.xls” can be used to confirm the following content from the log that’s obtained from the MFP.

• Is the troubleshooting code included in the log?

• Is the log of the command log outfitted completely?
• The change of MFP power status
• The content of the executed job in MFP

By using this tool, it is possible to confirm whether the log is obtained during the problem occurrence or not. Also, this tool is
useful when creating a test mode for the reproduction test.

1/26/2018
Ver. 1.0
OP Support Division, Customer Support Business Operations
Konica Minolta, Inc.
40
 Contents

1. Requirements for using this tool

2. How to Use This Tool

2.1 Display language Selection

2.2 Log File Analysis Procedure
2.3 Way to delete Log File Analysis Result
2.4 Way to Save Analysis result

3. About Execution Result

3.1 Details Shown in “3. Execution Result” of “Log Analysis” sheet

3.2 Details Shown in “Realtime log Information” sheet
3.3 Details shown in “Command log Information” sheet

4. Caution and Restrictions

41
1. Requirement of Using This Tool

• Necessary Application
Windows Microsoft office Excel

• Supported models

bizhub C754e Series, bizhub C554e Series, bizhub C364e Series

bizhub 754e Series, bizhub 554e Series
bizhub C759 Series, bizhub C658 Series, bizhub C368 Series, bizhub C287 Series
bizhub 958 Series, bizhub 658e, bizhub 368e, bizhub 558 Series, bizhub 367 Series

• Analyzable Logs
Real-time log and the logs obtained via TroubleLogALL command and SysLogALL command

2. How to Use This Tool

Startup [Log Analysis Tool_v1] and operate the following steps.

2.1 Display Language Selection

1. Select either “Japanese” or “English” for “Language” in “Log Analysis” sheet.
The display language will be changed automatically according to the language that is chosen.

2.2 Log File Analysis Procedure

1. At “Log Analysis” sheet, select the correct product of the log file you wish to analyze.

Caution: If the product of the log file is selected wrongly, the analysis result might be inaccurate.

2. Click “Analysis” button.

The dialog of file selection will be shown. Choose the file that you wish to analyze.

3. Wait until the analysis is complete. The progress status is shown at the bottom of Excel.

42
4. The analysis result is shown in the following sheets.
• “3. Execution Result” in “Log Analysis” sheet
• “Realtime log information” sheet
• “Command log information” sheet

[Note]
If the log analysis fails, the error message will be shown.

2.3 Way to Delete Log File Analysis Result

Make the following step if you wish to continue with the log analysis.

1. Click “Reset” button.

Immediately after clicking it, the results shown in the following sheets will be deleted.
• “3. Execution Result” in “Log Analysis” sheet
• “Realtime log information” sheet
• “Command log information” sheet

2.4 Way to Save Analysis Result

1. Click “Save” button.

Immediately after clicking it, a new excel named will be created and the results written in the following sheets will be
copied. This new excel file will be named as ”[Log File Name]_Result.xlsx” saved in the same location (folder) with the tool.
• “3. Execution Result” in “Log Analysis” sheet
• “Realtime log information” sheet
• “Command log information” sheet

43
3. About Execution Result

3.1 Details shown in “3. Execution Result” of “Log Analysis” sheet

The summary information of the log file is shown in 3. “Execution Result”. The following items are described in this part.

Category Item Name Content

File File Name Show the file name that has been analyzed.
information
Log acquisition Show the log acquisition method that is used by judging from the file name
method like the followings.
PC(TeraTerm), Save log to HDD(SW18), Log acquisition using USB
memory, Debug log collecting system(SW155)

Realtime log Is there any Show the availability of the TeraTerm’s timestamp.
information TeraTerm's
timestamp?

Log Acquisition Show the start time and end time of the timestamp if there is TeraTerm’s
Period timestamp.
Is there any trouble Show the trouble code if there is a trouble code detection log included in
occurrence? the realtime log.
※The trouble code unrelated to MFP controller cause is not able to
be detected.
Command log Is there any Show whether the command log is included or not.
information command log? Detectable log commands are TroubleLogALL, SysLogALL command only.

Is the command log Show whether the log output is done completely or not. (*1)
acquired properly?

Log command input Show the date and time that the log command has been inserted. (*3)
date and time
MFP Name Show the model name that the log was acquired.(*3)
The model name points to the development name.
MFP Serial No Show the serial number of the log acquisition MFP. (*3)
Firmware Version Show the firmware version (card version) of the log acquisition MFP. (*3)
IP address Show the IP address of the log acquisition MFP.(*3)
Is there any trouble Show the trouble code if there is a trouble code detection log included in
occurrence? the command log.(*2)

*1: If more than one log command is involved in a log file, it will be judged as failed in the condition where either
one of them is not acquired correctly.
*2: If more than one log command is involved in one log file, only the result regarding to the first log command will
be shown.
*3: If more than one log command is involved in one log file, only the result of the last log command will be shown.

44
3.2 Details shown in “Realtime log information” sheet

The summary of the realtime log extracted from the log file is shown. The content of the following items is described in this
sheet.

Item Name Content

Number of log file lines Show the number of lines on the file corresponding to the displayed log.
PC's Timestamp Show TeraTerm’s timestamp corresponding to the displayed log.
Content Show MFP power status, executed job information, trouble information and
command input information that are extracted from the realtime log.
Log Excerpt Show the corresponding log extracted from the displayed log.
Tick Show the time of MFP system.

3.3 Details shown in “Command log information” sheet

The content of the command log included in the log file is shown. The content of the following items is described in this
sheet.

Item Name Content

MFP Time Show MFP time corresponding to the displayed log.
It is shown in time series order but 1 second error difference might occur
sometimes. As a result, following the order of the MFP time may not be
appropriate.
However, the displayed order is the correct order of the time series during this
situation.
Tick Show the time of MFP system.
Summary Show the outline of the displayed log.
Job No Show job No. when there is a log related to the ongoing/executed job.
Content Show MFP power status, executed job information, and trouble information.
Log Excerpt Show the corresponding log extracted from the displayed log.

4. Caution and Restriction

• Do not delete the following sheets as it will cause the failure of log analysis.
○“Log Analysis data” sheet
○“Log Analysis List” sheet

• If the name of the log file obtained through Save to HDD (SW18) or Debug log Collecting System (SW155) is been
modified, log analysis might fail because it may not be recognized it correctly.
• If the log garbled, the analysis might fail.
• If you wish to continue with another log file analysis, click [reset] to erase the previous execution result and then
only proceed with the next log file analysis.

45
 MFP Log Acquisition Tool

How To

ID: KBA00035539

Question
How do I gather a log properly for a machine?

Answer
This tool is a support interface to make the procedure to get a log acquisition simpler and easier for anyone. By the
occurrence of any trouble code like C-E301 as a trigger, automatically any command like “TroubleLogAll” is executed to
perform the log acquisition.

See attached document and Tool

46
 How can I check if my software switches are set to factory settings?

How To

ID: KBA00035542

Question
How can I check if my software switches are set to factory settings?

Answer
Use the attached Software SW Settings Checking Tool,

Note: To use the Software SW Setting Checking Tool, log into My Konica Minolta -> Service -> SSD Home Page ->
Solutions -> Access the KnowledgeBase -> Search SSD Knowledgebase -> KBA00035542 -> click on the attachment.

User Guide

IT4(e) Series / IT5

Software SW Setting Checking Tool

Abstract
“Software SW Setting Checking Tool_v1.xls” is used to confirm the following points from the software SW setting of
machine management list (CSV file).
- Is it the default value?
- What is the default value?
- The difference of the software SW setting between the MFPs.

Use this tool when checking the software SW setting is required.

2018/1/26
Ver.1.0
OP Support Division, Customer Support Business Operations
Konica Minolta, Inc.

47
 Contents

1. Requirement of Using This Tool.

2. How to Use This Tool

2.1 Display language Selection
2.2 Machine management List Loading
2.3 Software SW Settings Checking
2.4 Way to Erase the Loaded Data and Check Result

3. Caution

4. Restriction

48
1. Requirement of Using This Tool
・Necessary Application

Microsoft office Excel 2007 or newer version

・Machine Management List

“S1_***.csv” file that obtained from the supported models using USB save.
[Service Mode] > [List Output] > [Machine Management List] > “USB SAVE“

・Supported Models
bizhub C754e Series, bizhub C554e Series, bizhub C364e Series
bizhub 754e Series, bizhub 554e Series
bizhub C759 Series, bizhub C658 Series, bizhub C368 Series, bizhub C287 Series
bizhub 958 Series, bizhub 658e, bizhub 368e, bizhub 558 Series, bizhub 367 Series

2. How to Use This Tool

Startup [Software SW Setting Checking Tool_v1.xls] and operate the following steps.

2.1 Display Language Selection

1. Press [Language Selection] in “Check” sheet.

In the following case, the language will be switched from Japanese to English.

* Do not delete the content (Eg. : “Language: English”) written in K1 cell. SW checking cannot be proceeded
successfully due to the cell deletion.

49
2.2 Machine Management List Loading

1. Click [Select MML file (S1_***.CSV)] button to select [S1_***.csv] file.

After clicking “Open”, the file starts loading

and the result like below will be shown.

* Caution *

If the marketing area is not inserted, select it manually.

If the product name is not shown, insert the product code (the first 4 digits of Serial Number) in Serial Number
column.
50
2.3 Software SW Settings Checking

1. If you wish to make the comparison of the software SW setting between MFPs, insert the HEX of the software SW in
“Data to Check” column in advance.

2. After finished doing the step written in “2.2Machine Management List Loading”, click “DipSW
Check” button.

After the checking completed,

the result will be shown.

51
Details shown in the result]

Display Items Contents

Default Check Show ”Default” if it is in default value.
Result Show ”Not Default” together with the default value if it is not in default
value.
Function[ Show the SW function outline if the related data is recorded in Definition
sheet.
* Basically, it will not be shown if the setting is in default value.
However, if the default setting value is not 0x00 or the default setting
varies according to the products and function versions, the function
outline will be shown even if it is in default setting.
Value Content Show the content of the set value for each function.
Result of [Data to The comparison result of HEX value between two MFPs.
Check] OK : Same
NG : Different
- : The comparable data does not exist.

[Regarding to Error Message Showing]

If “Marketing Area” and ”Product Name” cannot be obtained from the loaded file, the error message
will be shown.

- If Marketing Area information cannot be recognized,

The following message will be shown. In this case, insert the marketing area manually.

- If Product name cannot be recognized.

The following message will be shown. In this case, insert the product code (the first 4 digits of Serial
Number) in Serial Number column.

52
2.4 Way to Erase the Loaded Data and Check Result

1. Click “Reset” button if you wish to continue with another software SW setting checking.

* The result might be shown incorrectly if you continue to make other file checking without clicking
“Reset” button.

Straight after clicking Reset button, the result shown

in the red frame like below will be erased.

3. Caution
- Do not delete [Definition] sheet. DipSW checking result cannot be executed if “Definition” sheet is
erased.
- Do not edit the content written in [Definition] sheet.
* Regarding to Function(E Column/G Column)And Value Content (F Column/H Column), it is
possible to make modification within the cell . However, do not add any new item or row.

4. Restriction
- When English is used as the display language, some of the Software SWs might not show the
function and value content even if they are not set as default value.
- Checking the following software SWs is not supported by this tool because these SW value are not
shown in
the machine management list.

SWNo.18 / SWNo.19 / SWNo. 91 / SWNo. 190 ~ SWNo.199

- The setting of Software SWNo.10 is not able to be checked by this tool.

- For Software SWNo.25(Function Version Setting), the function version of the initial product will be
used as the default value.

53
- For the following software switches, the default value might not be shown correctly as the judgment
of the default value is difficult.

Function Related The content of the Restriction

SW
AirPrint Function SW106 As the default value varies with FW version, it cannot be
SW125 decided by this tool. Therefore, 0x00 will be judged as the
SW157 default value.
SW161 For SW 157/SW209, there are some functions in these
SW168 switches that do not have 0x00 as the default value due to
SW182 certain requirement. As the result, there will have the case
SW209 that the result shows default even if it is not 0x00.
Operation Switching SW146 The default value became 0x30 from FW supporting
during the paper size Function Version3.3 and onwards for IT5 products. Since
mismatching in the it cannot be decided from the FW version, it is judged
Paper Feed Tray according to the function version setting (SW25). (*1)
(excludes Manual
bypass Tray) /The
support of discharging
the residual paper
remaining in the
machine during
controller trouble
MarketPlace SW172 The default value became 0x01 from FW supporting
Download Function Function Version3.0 and onwards for IT5 products. Since
it cannot be decided from the FW version, it is judged
according to the function version setting (SW25). (*1)
Enlargement of the SW175 The default value became 0x02 from FW supporting
amount of the Function Version3.0 and onwards for IT5 products. Since
supported MFP for it cannot be decided from the FW version, it is judged
Serverless Pull- according to the function version setting (SW25). (*1)
Printing
Non-display function SW227 For IT5 products in OWN (JP/US/EU marketing area)
of the consumables type, the default value became 0x80 from FW supporting
life and warning. Function Version3.2 and onwards. Since it cannot be
decided from the FW version, it is judged according to the
function version setting (SW25). (*1)
Non-display function SW230 For IT5 products in OWN (JP/US/EU marketing area)
of the consumables type, the default value became 0x80 from FW supporting
life and warning of Function Version3.2 and onwards. Since it cannot be
MIB decided from the FW version, it is judged according to the
function version setting (SW25). (*1)

*1 Even if the supported firmware is installed in the MFP, the default value will be different if the old
function version is used in software SW25.

54