Value Retail Operations

Section No. Operations - 6 Signed off By

Team
Version No. & Last
Section Name Stock Ver. 3 – 31st Oct, 08
Updated on
6.7 Managing Stocks on the
SOP No. & Name Page 1 of 3
floor

Managing Stocks on the Floor

Managing stocks on the floor refers to effective and cautious way of moving the merchandise
from Store Warehouse to the respective section where the merchandise has to be displayed
and sold to the customers.

Merchandise received from Central Warehouse or Vendors are taken to the floor after
undergoing the Inwarding process. The excess or additional merchandise is stored at the
warehouse till the time the merchandise displayed on the floor gets sold out.

1.1 General Guidelines

ƒ Merchandise would only be moved from morning till 1 PM in the afternoon. In
no case there should be merchandise movement on the floor during peak hours
(esp. evenings).
ƒ The Team Leader/Team Member to decide the stock to be moved to the floor,
considering the stock carrying capacity of the shelves & minimum base
quantities.
ƒ Merchandise would be moved to the floor by the respective housekeepers,
promoters or team members.
ƒ Heavier merchandise to be moved in bigger trolleys and lighter ones in the
smaller trolleys.
ƒ Merchandise to be loaded and unloaded from the trolleys carefully preventing
any damages.
ƒ The stocks should not be dumped on the floor or aisles.
ƒ Empty cartons and plastic covers to be immediately cleared by the housekeeping
staff. No such stuff should be stuffed behind shelves and trial-rooms.
ƒ Trolleys used for moving the stock to be immediately removed from the aisles.
ƒ Merchandise received from the warehouse to be stacked immediately by the
section staff.
 Value Retail Operations
Section No. Operations - 6 Signed off By
Team
Version No. & Last
Section Name Stock Ver. 3 – 31st Oct, 08
Updated on
6.7 Managing Stocks on the
SOP No. & Name Page 2 of 3
floor

ƒ A daily check of expiry dates of merchandise (FB specific) to be carried out.

Damaged/Expired merchandise to be removed from the store shelves regularly
and moved to the warehouse. Appropriate action to be taken as per the damaged
stocks (Refer to Volume 2, SOP 6.10 Non Saleable Merchandise)
 Value Retail Operations
Section No. Operations - 6 Signed off By
Team
Version No. & Last
Section Name Stock Ver. 3 – 31st Oct, 08
Updated on
6.7 Managing Stocks on the
SOP No. & Name Page 3 of 3
floor

Audit Sheet

Managing Stocks on the Floor Process audit to be done by:

1. Store Manager on a weekly basis

2. Area/Zonal Business Managers to audit during Store visits

Audit Includes

Sr.
Particulars Result
No.

1 Is the Merchandise being moved on the floor after 1 PM? Yes / No

Is Heavier merchandise moved in bigger trolleys and lighter

2 Yes / No
merchandise in smaller trolleys?

3 Are stocks being dumped on the floor? Yes / No

4 Are Empty cartons/being removed? Yes / No

5 Are the trial-rooms/behind the shelves areas clear & empty? Yes / No

Is Damaged/Expired merchandise being removed from the

6 Yes / No
shelves?
7
Are Audits conducted by store manager on weekly basis? Yes / No

Is the SOP being signed off by the respective staff members

8 post SOP training? Yes / No

Are Audits conducted by Area Manager/Business Manager

9 during their store visits? Yes / No

Any other remarks:

Audited By Warehouse/Store Manager

Date: Date: