Katie Byers

Surprise, AZ | 760-397-3475 | katielynbyers@gmail.com | www.linkedin.com/in/katie-byers-383731249/

Summary of Skills
• 20+ years of superior customer service.
• Excellent interpersonal skills with the ability to interact with all levels of internal and external stakeholders.
• Ability to build and maintain a strong network of community partnerships, through effective stakeholder
management.
• Ability to work in a fast-paced and demanding environment, independently and as part of a team.
Education
Bachelor of Arts- Organizational Leadership (Project Management), summa cum laude GPA: 4.0
Arizona State University, College of Integrative Sciences and Arts
Associate of Arts- (with a focus in business coursework) GPA: 3.9
Estrella Mountain Community College, Avondale, AZ
Relevant Coursework
• Project Leadership • Resources Project Management • Project Risk Management
• Project Time Management • Project Quality Management • Accounting (I & II)
• Project Cost Management • Project Procurement Management
Summary of Qualifications
Project Management
• Recruited, interviewed, and assessed clients for eligibility and admission into an assisted employment program.
• Developed reports and made recommendations for Program Director review.
• Directed and conducted research and outreach to develop appropriate integrated work sites for individual and group
placements.
• Scheduled and facilitated Pre-Employment Skills Training to prepare clients for employment; addressed pre-
employment issues in both group and one-on-one meetings and assisted with interviews.
• Supervised clients and provided on-the-job coaching.
• Scheduled, prepared, and conducted program presentations and materials to present to the organization and the
public, and represented the department at public meetings and with other agencies.
• Developed and strengthened professional relationships and partnerships within the business community.
• Assisted with and participated in organization and community events.
• Coordinated Community Action Plan (CAP) services to assist residents of Surprise and El Mirage experiencing
unexpected financial crises which included managing a high volume of cases, processing applications, utilizing
multiple funding sources, and identifying relevant community services for client referral.
• Managed thousands of files; maintained high level of confidentiality to protect the privacy of internal and external
stakeholders which aligned with federal and state guidelines.
Office Administration
• Managed accounts receivable & accounts payable; maintained inventory and supplies.
• Created, prepared, and maintained various letters, logs, records, and files using MS Office Suite.
• Processed incoming documentation and completed accurate data entry on forms and in various databases, including
human resources and billing software.
• Operated various Human Resource Information Systems (HRIS), including Human Capital Management (HCM), and
Student Information Systems (SIS).
Professional Experience
HR Support Staff, Estrella Mountain Community College, Avondale, AZ Mar 2021 - Sept 2021
HR Intern, Estrella Mountain Community College, Avondale, AZ Jan 2019 - May 2020
Peer Counselor, RI International, Palm Springs, CA Feb 2017 - Dec 2017
Employment Specialist I, EXCEED, La Quinta, CA Jun 2013 - Mar 2014
Member Liaison, Indio Chamber of Commerce, Indio, CA Jan 2012 - Sept 2012
Office Manager, Gustafson Physical Therapy, Palm Desert, CA Jan 2008 - Jan 2011