HEIDI S.

TODD
313 Vinings Vintage Circle  Mableton, Georgia30126  770-500-6435 
heiditodd2@comcast.net

CAREER SUMMARY

Dynamic, proactive and people-driven Human Resources recruiting professional

with a strong and proven management background. Utilizes strong leadership and
motivational skills to develop employees to their full potential. Able to anticipate
and address client requirements through listening, analysis, problem-solving, and
decision-making capabilities and serves as a catalyst to facilitate changes in the
workforce. Relates effectively with a diverse population and individuals at all levels
within and outside of the organization. Key skills in:
• Interviewing • Negotiations
• Talent Management • Employee Retention
• Coaching / Mentoring • Hiring
• Professional Networking • Equal Employment
Compliance
• Strategic / Analytical • Claims Management

PROFESSIONAL EXPERIENCE

Progressive Insurance Company 1997 to 2009

A provider of auto insurance with more than 27,000 employees and more than $13
billion in annual revenues
Senior Recruiter, Atlanta, GA (2005 to Present)
• Served as catastrophe recruiter responding to immediate recruiting needs
across United States due to sudden growth, loss of a recruiter, or need for
increase in candidate numbers.
• Recognized by management for staffing of a new insurance market in
Massachusetts for 58 claim representatives in 6 months and 2 administrative
positions.
• Managed a full-cycle recruiting process for multiple states including posting
requisitions, advertising, sourcing resumes, conducting behavioral phone and
in-person interviews, and extending offers.
• Coached, trained and mentored a team of 55 hiring managers on HR policies
and procedures.
• Exceeded expectations with a 62% interview to select ration in 2008.
• Administered resumes through Monster, Careerbuilder, Hotjobs, and other
multiple niche job boards.
• Utilized social networking sites to build and maintain candidate relationships
including Linked-In and Facebook.
• Partnered with management on hiring decisions through facilitation of data
integrations to ensure legal compliance with recruiting and employment
standards.
• Met expectations each year with a less than 17% 6 month turnover rate.
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• Demonstrated success in recruiting passive candidates located through

networking.
• Negotiated salaries.
• Created a specific sourcing plan for each requisition.
• Assisted with college recruiting events and interviews. Individually recruited
87% of hires for Spring 2008 MidAtlantic college event, while other 13% was
recruited by 4 coworkers.
• Implemented effective sourcing methods and identified creative strategies to
attract exempt talent in the Atlanta, GA area through technical school career
centers.

Claims Manager I and II, Various Locations (2000 to 2005)

• Developed and provided guidance to a team of 4 team leaders and 22 claim
representatives with skills. ranging from trainee to injury specialist in a fast
paced high volume environment.
• Managed on average 3.3 million dollars in claim reserves day to day.
• Authorized, approved and oversaw an average payout of 1.4 million dollars each
month.
• Initiated and developed an injury specialist training program that became a
corporate initiative.
• Managed hiring, yearly performance evaluations and salary recommendations
for employees.
• Conducted weekly interviews for claim representatives and on an as needed
basis for team leader and administrative positions.
• Monitored team performance, offered constructive feedback, and provided the
necessary tools for the success of each team member.
• Prepared forecasts, audited files, identified/closed performance gaps, and
applied analysis toward making process enhancements to prevent loss and
mitigate financial risks.
• Addressed any client concerns through customer service skills by evaluating
and resolving problematic issues.
• Dealt with behavioral issues according to policies and procedure compliance
and implemented performance management practices including coaching
planners, discussion planners, verbal and written warnings, and terminations as
required.
Claims Representative, Orlando, FL (1997 to 2000)

EDUCATION

BS, Psychology, University of Southern Indiana, Evansville, IN

Minor: Sociology

CERTIFICATIONS/TRAINING

Certified, DDI Behavioral Interviewing

Previously held adjuster license for Florida and Kentucky
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Presenting for Action, A three day communication skills workshop

Taking the High Road-Managers
Negotiation Skills-Claims
MHP: Results Based Leadership
MS Office
Leadershift by Andrew Oxley

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint

ATS proficiency, VURV (Recruitmax), BrassRing, PeopleSoft, Hodes I.Q.