BP PENALTY SOP | ZOOM

Introduction

This SOP highlights the recovery process in case of any shortage/ damage to the consignment by BP

Scenario 1

Theft : Its been noticed that in current scenario BP is caught many times and found guilty ,it not only
a dissatisfaction for consignee but the goodwill of RIVIGO in market is also fading. Now, RIVIGO is
going to taken strong disciplinary action against BP .

Boxes theft

* 1st Instance of theft - 100% on invoice value

* 2nd Instance of theft- 150% of invoice value

* 3rd Instance of theft- 200 % of invoice value and termination of BP from system

Pieces Theft

* Zero DEPS in ZT - 100 % of Invoice value

* ZT DEPS < Pieces shortage at customer end - 100% of excess pieces shortage

In every scenario BP has to file FIR and share to us off missing CN against boxes

Scenario 2

Damage: Currently, there is no damage clause on BP and BP has been seen very casual in handling
the goods in last mile, we need to take strong decision on it to make damage free organization

* Zero DEPS in ZT - Damage - 75 % of invoice value

* ZT DEPS < Damage Delivery - 75% in invoice value

LH PENALTY SOP | ZOOM
Introduction

This SOP highlights the recovery process in case of any shortage/ damage to the consignment by LH
vendor vehicles

Scenario 1

Missing Seal- If any of the seal missing in vehicle than below will be further process :

* FIR & THC block

* Post FIR OH and handing over FIR to shortage desk

*Deduction of shortage Value from LH vendor

Scenario 2

Seal number change - If Seal number doesn’t match in THC provided by last OU, than below will be
the process:

* FIR & THC block

* Post FIR OH and handing over FIR to shortage desk

* Deduction of Shortage Value from LH Vendor

Scenario 3

Accident Vehicle/ Vehicle breakdown- If any vehicle met with accident and if same vehicle is
despatch to connecting OU or in case of consignment shifting to other vehicle :

* FIR & THC block

* Post FIR OH and handing over FIR to shortage desk

* Deduction of Shortage Value from LH Vendor

Scenario 4

Water in Container - In case of water inside container during unloading of vehicle , every wet
consignment entire value will be debited to SOP

* Deduction of Damage material from LH Vendor