Front Office Services

FOS TOOL AND EQUIPMENT

ROOM RACK

The room rack contains a summary of information about the status of all rooms in the hotel.
A room

Rack slip or in some hotels, the guest registration card itself can be inserted into the room
rack to display guest data, room number, and room rate.

MAIL AND KEY RACK

A mail and key rack are an array of numbered compartments used to store guestroom keys,
mail, and telephone messages.

INFORMATION RACK

An information rack is an index of in-house guests by both last name and room number and
is commonly used to assist front office employees with proper routing of telephone calls,
mail, messages, and visitor inquiries.

FOLIO RACK

Folio tray or folio bucket is where the guest folios are stored and arranged by guestroom
numbers.

Guest folios remain in the tray throughout their occupancy (in-house).

An account posting machine is used to post, monitor, and balance charges to guest
accounts.

CREDIT CARD IMPRINTER

An imprinter presses a credit card voucher against a guest’s credit card. The impact causes
the raised card number, expiration date, and name on the card to be recorded on the
voucher for use in credit card billing and collection procedures. It may be manual or electric.

MAGNETIC STRIPE READER

A magnetic strip reader reads data magnetically encoded and stored on the magnetic tape
strip on the back of a credit card and transmits this data to a credit card verification service.

CREDIT CARD MACHINE

A payment terminal, also known as a Point-of-Sale terminal, credit card terminal, EFTPOS
terminal, is a device which interfaces with payment cards to make electronic fund transfers.

TIME STAMP

Folios, mail, and other front office paperwork are inserted into a time stamp device to record
the current time and date. This recording can be very important in establishing a chronology
of events.

COMPUTER

An electronic machine that can store a work with large amounts of information.
 FAX MACHINE

A system for sending and receiving printed materials such as documents and photographs
using telephone lines.

TELEPHONE

A communication system that uses wires and radio signals to send sounds over long distances.

PAPER SHREDDER

An equipment used to strip or torn off confidential guest files into long narrow pieces.

SECURITY MONITOR OR CCTV

A closed-circuit television monitors allow front office or security personnel to monitor

PHOTOCOPIER

An equipment used for copying documents by the action of light in which the latent
image is developed with powder.

FRONT OFFICE SUPPLIES

Stapler and stapler wires

Pens
Paper clips

Folder and paper

WI-FI ticket

File sorter

Folder

Bond paper

Notebook

Calendar

Desk organizer

Highlighter pen

Scissor

Printer ink

Front Office Services

FOS TOOL AND EQUIPMENT

1.

________________________________ 2. ______________________________ 3. ______________________________

4. _________________________________ 5. ____________________________________6. ______________________________________

7. ______________________________________ 8. ________________________________ 9. _____________________________

.
10. ______________________________ 11. ___________________________________ 12. ___________________________________

13. _____________________________ 14. ______________________________

FRONT OFFICE SUPPLIES

Stapler and stapler wires

Pens

Paper clips

Folder and paper

WI-FI ticket

File sorter

Folder

Bond paper
Notebook

Calendar

Desk organizer

Highlighter pen

Scissor

Printer ink