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  • P1-Lesson 1

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    Front desk tools, equipment, and paraphernalia include a room rack to store registration records, a key rack to store guestroom keys, reservation racks to display booked rooms, an information rack to route calls and mail, a folio tray to store guest accounts, an account posting machine to record charges and credits, a voucher rack for receipts, a cash register for cash transactions, telephone equipment, a credit card imprinter, a magnetic strip reader, a time stamp recorder, and a multi-zone clock. The objectives are to identify, use, and evaluate performance using these front office service tools.

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    TLE

    Original Title

    P1-LESSON 1

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    Front desk tools, equipment, and paraphernalia include a room rack to store registration records, a key rack to store guestroom keys, reservation racks to display booked rooms, an information rack to route calls and mail, a folio tray to store guest accounts, an account posting machine to record charges and credits, a voucher rack for receipts, a cash register for cash transactions, telephone equipment, a credit card imprinter, a magnetic strip reader, a time stamp recorder, and a multi-zone clock. The objectives are to identify, use, and evaluate performance using these front office service tools.

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    73 views32 pages

    P1-Lesson 1

    Uploaded by

    via gepila
    Front desk tools, equipment, and paraphernalia include a room rack to store registration records, a key rack to store guestroom keys, reservation racks to display booked rooms, an information rack to route calls and mail, a folio tray to store guest accounts, an account posting machine to record charges and credits, a voucher rack for receipts, a cash register for cash transactions, telephone equipment, a credit card imprinter, a magnetic strip reader, a time stamp recorder, and a multi-zone clock. The objectives are to identify, use, and evaluate performance using these front office service tools.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 32

    Front Service

    Lesson 1 | Quarter 1
    Objectives
    ▹ identify FOS tools, equipment, and
    paraphernalia applicable to a specific job; 2

    ▹ use FOS tools, equipment, and


    paraphernalia ; and
    ▹ conduct self-evaluation on the required
    performance.
    Using Tools, Equipment
    and Paraphernalia
    Room rack
    Key Rack
    Reservation Racks 4

    Information rack

    Folio Tray
    Account posting
    machine
    Voucher Rack
    Cash Register
    Telephone equipment
    5

    Credit Card Imprinter

    Magnetic strip reader

    Time stamp recording

    Multi Zone Clock


    Room rack
    ▹ is where registration records are
    kept.
    ▹ It is considered as the most 6

    important piece of front office


    equipment.
    ▹ When key slots are added to the
    room rack, it can serve as a
    combination of room and key rack
    7
    Key Rack
    ▹ is an array of numbered
    compartments used to store
    guestroom keys. These are often 8

    placed in front desk drawers to


    ensure the safety and security of
    guests.
    9
    Reservation Racks
    ▹ are special board or series of
    pigeonholes where cards are 10

    placed to show which room have


    been booked.
    11
    Information rack
    ▹ It is commonly used to assist from
    office employees with proper 12

    routing of telephone calls, mails


    and others.
    13
    Folio Tray or
    folio bucket
    ▹ is where the guest folios are 14

    stored and arranged by guestroom


    numbers.
    15
    Account posting
    machine
    ▹ is used to post, monitor, and 16

    balance charges and credits to


    guest accounts.
    17
    Voucher Rack
    ▹ is a container for storing vouchers
    for future reference and 18

    verification during the night audit.


    19
    Cash Register
    ▹ is used to record to cash
    transactions and maintain cash 20

    balances.
    21
    Telephone Equipment
    ▹ consists of call accounting
    systems, automatic call 22

    dispensing, telephone / room


    status system, fax machine and
    call detection.
    23
    Credit Card Imprinter
    ▹ presses credit card voucher
    against a guest credit card. 24
    25
    Magnetic strip reader
    26
    ▹ magnetically encoded and stored
    on magnetic tape strip on credit
    card.
    27
    Time stamp
    recording
    28
    ▹ is important for establishment of
    chronology of events.
    29
    Multi Zone Clock
    30
    ▹ is an indicator of the time at
    different time zones across the
    world.
    31
    Thank you! 32

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