1. Which one from the expression below is a formal English language?

O They've made fewer mistakes.

O It was raining cats and dogs.
O I don't believe that the results are accurate.
O We regret to inform you that the delivery will be delayed.

2. Which one from the expression below is an informal English language?

O I would be very grateful if you could assist me.
O I am afraid your child is experiencing difficulty.
O I would like to apologise for any inconvenience caused.
O I'm sorry, but I can't attend
the meeting tomorrow.

3. Which one from the expression below is a cliché?

O I'm getting tired of this junk.
O Win-win situation
O Right wing
O You can't judge a book by its cover.

4. Which one from the expression below is a slang?

O Swag
O Kick the bucket
O Time will tell
O Happily, ever after

5 Which one from the expression below is an abbreviation?

O Wanna
O IMHO
O What's up?
O Y'all

1. The words below are the names of items you will find in an office, except....
O Filing cabinet
O Fax machine
O Computer
O Lawnmower

2. Which one from the sentences below has proper punctuation?

O I need to buy eggs, milk, lettuce, and bread.
O What time did you go to the movies last night.
O My best friend, is going to the mall today.
O Hey! Can you hear me!

3. Which one from the sentences below has proper capitalization?

O The Sydney Opera House is a gorgeous Building.
O Abraham lincoln was the sixteenth president.
O George visited the Grand Canyon last week.
O She has a friend from London, england.

4 Which one from the sentences below has the proper grammar?
O The short-term benefits of sending professional business emails is enhanced productivity, optimal
cooperation, and a minimal amount of wasted resources.
O The term "small talk" is frequently using in and outside of the business world.
O Meetings are important for connecting colleagues, sharing ideas, and for fostering innovation and
creativity.
O Toyota is the large car manufacturer in the world today.

5. The sentences below are examples of descriptive sentences, except....

O The left side of the outfit is light blue, and the right side is red.
O The autumn sky was as bright as Zeus' eyes.
O Everybody saw the accident.
O The clown wears a fluffy, two-tone nylon costume.

1. Which one of the options below is an example of salutation?

O I hope you're doing well
O Dear Sir or Madam
O Allow me to introduce myself
O I appreciate your quick response
2. Which one of the options below is an example of opening in an email?
O I'm writing to follow up on my previous email.
O Best wishes,
O Yours sincerely,
O look forward to working with you.

3. Which one of the options below is an example of expression that you will find in body email?
O With many thanks and best wishes,
O I'm deeply disappointed about the disrespectful treatment received in your store.
O If you have any further questions, please do not hesitate to contact me.
O it's great to hear from you.

4. Which one of the options below is an example of closing in an email?

O I am looking forward to hearing from you.
O I am writing to thank you for all your help.
O To whom it may concern
O I am pleased to introduce you to the new Customer Support Representative.

5. The options below are examples of common closings for emails written to an acquaintance,
except...
O Respectfully.
O With love,
O Yours sincerely,
O Best regards

1. Which one of the options below is a part of a memo?

O CC
O Name of sender and recipient
O BCC
O Signature

2. Which one of the options below is a part of an email?

O References
O Recommendation
O Subject
O Title

3. Which one of the options below is a part of a letter?

O Title
O CC
O BCC
O Salutation

4. The options below are different kinds of business documents, except...

O Presentation
O Report
O Business card
O Memo

5. The options below are parts of a report except...

O Introduction
O Recommendation
O Conclusion
O Confirmation

1. Which one of the options below is an example of expression of complaint?

O This letter is to notify you about a problem I am having with the computer that bought at your
store on the 25th of January
O Will you please send us the price list of your electrical equipment?
O In response to your enquiry, please find attached to this email our price list.
O I really appreciate you taking the time to write me a letter of reference for the job at Acme Retail,

2. Which one of the options below is an example of expression of request for a catalogue?
O I really appreciate you taking the time to write me a letter of reference for the job at Acme Retail.
O In response to your enquiry, please find attached to this email our price list.
O I am very interested in seeing what vitamins and health products your company sells and
therefore, please send me your current catalogue.
O This letter is to notify you about a problem am having with the computer that bought at your store
on the 25th of January.

3. Which one of the options below is an example of expression of thanking?

O Ireally appreciate you taking the time to write me a letter of reference for the job at Acme Retail.
O in response to your enquiry, please find attached to this email our price list
O Will you please send us the price list of your electrical equipment?
O This letter is to notty you about a problem am having with the computer that bought at your store
on the 25th of January.

4. Which one of the options below is an example of an expression of responding to a request for a
price list? O In response to your enquiry, please find attached to this email our price list.
O I really appreciate you taking the time to write me a letter of reference for the job at Acme Retail.
O This letter is to notify you about a problem am having with the computer that I bought at your
store on the 25th of January
O Will you please send us the price list of your electrical equipment?

5. Which one of the options below is an example of an expression of responding to a customer's

complaint?
O This letter is to notify you about a problem am having with the computer that I bought at your
store on the 25th of January
O I really appreciate you taking the time to write me a letter of reference for the job at Acme Reta
O really apologize to hear that your experience with our company has not met your expectations
O Will you please send us the price list of your electrical equipment?

1. Which one of the options below is not an essential part of a CV?

O Employment history
O Background of education
O Hobbies and interests
O Personal details

2.Which one of the options below is an example of a statement in a cover letter explaining about
yourself?
O I have been working in the food and beverage industry for the last 15 years.
O it is with great pleasure that submit my application for the waiter position at The Flagship
Restaurant
O Thank you for taking the time to read my resume and cover letter.
O l am writing in reference to the job advertisement recently saw on XYZ.com.

3. Which one of the options below is an example of a statement in a cover letter explaining where
you found the job ads?
O I am wnting in reference to the job advertisement recently saw on XYZ.com
O Thank you for taking the time to read my resume and cover
O I have been working in the food and beverage industry for the last 15 years.
O It is with great pleasure that I submit my application for the water position at The Flagship
Restaurant

4. Which one of the options below is an example expression of a statement in a cover letter
explaining your interest in the position advertised?
O I have been working in the food and beverage industry for the last 15 years.
O It is with great pleasure that I submit my application for the waiter position at The Flagship
Restaurant.
O Thank you for taking the time to read my resume and cover letter.
O I am writing in reference to the job advertisement I recently saw on XYZ.com.

5.Which one of the options below is an example of a statement in a cover letter thanking the
recruitment officer?
O Thank you for taking the time to read my resume and cover letter.
O I am writing in reference to the job advertisement I recently saw on XYZ.com.
O It is with great pleasure that I submit my application for the waiter position at The Flagship
Restaurant.
O I have been working in the food and beverage industry for the last 15 years.

1. Which one of the options below is an expression of making an appointment?

O Would it be possible to arrange another time later in the week?
O That's perfect. See you on Wednesday at 10.
O When would be a good time to meet you?
O I'm sorry, I won't be able to make it on Sunday.
2. Which one of the options below is an expression of rescheduling an appointment?
O When would be a good time to meet you?
O I'm sorry, I won't be able to make it on Sunday.
O Would it be possible to arrange another time later in the week?
O That's perfect. See you on Wednesday at 10.

3. Which one of the options below is an expression of agreeing to an appointment?

O I'm sorry, I won't be able to make it on Wednesday.
O Would it be possible to arrange another time later in the week?
O When would be a good time to meet you?
O That's perfect. See you on Wednesday at 10.

4. Which one of the options below is an expression of agreeing to a negotiation?

O Unfortunately, our position is different from yours.
O I think your proposal is acceptable.
O We might be able to work on it if you could provide us with the samples.
O I'm afraid we can't agree on that.

5. Which one of the options below is an expression of refusing an offer in a negotiation?

O I agree with your suggestion.
O I think your proposal is acceptable.
O I'm afraid we can't agree on that.
O That sounds great to us.

1. Which one from the expression below is a formal English language?

O You should do whatever you have to as soon as you can.
O I'm happy to say that my proposal was accepted.
O Don't send anything off until you're told to.
O Essential measures should be undertaken at the earliest opportunity.

2. Which one from the expression below is an informal English language?

O The inclement climatic conditions obliged the President to retum earlier than scheduled.
O Before Europeans discovered America, they didn't eat potatoes.
O Please await instructions before dispatching items.
O Research has shown that learning a second language can expand the reasoning capability of the
brain.

3. Which one from the expression below is a cliché?

O Due to the fact that
O In the near future
O Last but not least
O A large number of

4. Which one from the expression below is slang?

O Stand up
O Go ahead
O OMG
O Dude

5. Which one from the expression below is an abbreviation?

O I'mma
O Bro
O FYI
O Hip

6. The words below are the names of items you will find in an office, except...
O Duvet
O Printer
O File folder
O Paper tray

7. Which one from the sentences below has proper punctuation?

O in summer, its way too hot around here.
O Kevin, Lillian, and Thomas are on their way to Dayton Ohio
O Stop you can't go any further!
O You don't know me well, do you?
8. Which one from the sentences below has proper capitalization?
O My favourite book is "The Fellowship Of The Ring".
O The Senator was talking to the President.
O He received a bachelor's degree from the University of Colorado.
O He was born in New York city.

9. Which one from the sentences below has the o proper grammar?
O In the last ten years, increasing use of social media and online platforms have allowed companies
to connect with customers in new ways.
O Conflict at work can affects the motivation and well-being of staff and create stress.
O The first step to understanding the role of collaboration in negotiations is to realise that it is not
always a competitiveness situation.
O Studies has found that working together make people more motivated and helps them perform
much better.

10. Which one from the sentences below is an example of a descriptive sentence?
O The doctor has taken an oath to protect her patients.
O His deep and soulful blue eyes were like the color of the ocean.
O One of the hardest things I've ever had to do was learn how to swim.
O The team should shake hands with their opponents.

11. Which one of the options below is an example of salutation?

O I hope this email finds you well.
O I would also appreciate it if you could explain the current issues with the delivery system.
O I look forward to hearing from you.
O To Whom It May Concern

12. Which one of the expressions below can be found in the opening of an email?
O I look forward to hearing from you.
O I hope this email finds you well.
O would also appreciate it if you could explain the current issues with the delivery system.
O To Whom It May Concern

13. Which one of the expressions below can be found in a body email?
O I hope this email finds you well.
O I look forward to hearing from you.
O To Whom It May Concern
O I would also appreciate it if you could explain the current with the delivery system.

14. Which one of the options below is an example of closing in an email?

O I look forward hearing from you.
O I hope this email finds you well.
O To Whom It May Concern
O I would also it you could explain the current issues with the delivery system.

15. The options below are examples of common sign off for emails written to an except...
O Best wishes,
O Cheers,
OSincerely,
O Kind regards,

16. Which one of the options below is a part of a memo?

O CC
O Attachment
O Subject
O Objective

17. Which one of the options below is a part of an email?

O Attachment
O Title
O Objective
O Conclusion

18. Which one of the options below is a part of a letter?

O BCC
O Complimentary close
O CC
O Title
19. The options are different kinds of business documents, except...
O Report
O Proposal
O Dissertation
O Email

20. The options below are parts of a report

O Conclusion
O Salutation
O Introduction
O Title

21. Which one of the options below is an example of expression of request for a catalogue?
O You are always such a help, and I appreciate your support in every way.
O I am disappointed because I was billed the wrong amount.
O We would like you to send us a copy of your latest catalogue along with copies of descriptive
leaflets that could be passed on to prospective customers.
O We are pleased to enclose the required information requested in the form of our pricelist meant
to be passed on to customers.

22. Which one of the options below is an example of an expression of responding to a request for a
price list?
O I am confident that my experience as well as my research and writing skills qualify me for
consideration.
O I have forwarded your complaint to our corporate customer experience team and we will do
everything we can to make sure this doesn't happen again.
O In response to your enquiry, please find attached to this email our price list.
O We are pleased to enclose the required information requested in the form of our pricelist meant
to be passed on to customers.

23. Which one of the options below is an example of expression of complaint?

O We are pleased to enclose the required information requested in the form of our pricelist meant
to be passed on to customers.
O You are always such a help, and I appreciate your support in every way.
O We would like you to send us a copy of your latest catalogue along with copies of descriptive
leaflets that could be passed on to prospective customers.
O I am disappointed because I was billed the wrong amount.

24. Which one of the options below is an example of an expression of responding to a customer's
complaint?
O In response to your enquiry, please find attached to this email our price list.
O I have forwarded your complaint to our corporate customer experience team and we will do
everything we can to make sure this doesn't happen again.
O We are pleased to enclose the required information requested in the form of our pricelist meant
to be passed on to customers.
O I am confident that my experience as well as my research and writing skills qualify me for
consideration.

25. Which one of the options below is an expression that you will find in an opening of a thanking
letter/email?
O I would like to thank you for the invaluable support you provided to me during my recent career
search.
O I'm happy to report that have just accepted a new position with XYZ Company
O Again, thank you very much. greatly appreciate your assistance with my job search.
O l am disappointed because was billed the wrong amount.
26. Which one of the options below is an expression that you will find in a body of a thanking
letter/email?
O I would like to thank you for the invaluable support you provided to me during my recent career
search.
O l am disappointed because was billed the wrong amount.
O Again, thank you very much. greatly appreciate your assistance with my job search.
O I'm happy to report that have just accepted a new position with XYZ Company.

27. Which one of the options below is an expression that you will find in a closing of a thanking
letter/email?
O I am disappointed because was billed the wrong amount.
O I'm to report that have just accepted a new position with XYZ Company.
O Again, thank you very much. greatly appreciate your assistance with my job search,
O would like to thank you for the invaluable support you provided me during my recent career
search.

28. Which one of the options below is an example of a statement in a cover letter explaining about
yourself?
O I have excellent time-management skills, possess the ability to work any shift, am eager to learn
and always strive to make everyone feel welcome and comfortable.
O Thank you for considering my application and welcome the opportunity to discuss how my
qualifications would be and your company's continued success
O The opportunity to potentially work for your company, which has been recognized as one of the
largest manufacturing companies in the world, excites me as I continue to seek new challenges.
O I am delighted to have the opportunity to apply for the position of Administrative Specialist at
your company that you advertised this week in the Daily Herald Tribune.

29. Which one of the options below is an example of a statement in a cover letter explaining where
you found the job ads?
O Thank you for considering my application and I welcome the opportunity to discuss how my
qualifications would be and your company's continued success.
O I am delighted to have the opportunity to apply for the position of Administrative Specialist at
your company that you advertised this week in the Daily Herald Tribune.
O The opportunity to potentially work for your company, which has been recognized as one of the
largest manufacturing companies in the world, excites me as I continue to seek new challenges.
O I have excellent time-management skills, possess the ability to work any shift, am eager to learn
and always strive to make everyone feel welcome and comfortable.

30. Which one of the options below is an example expression of a statement in a cover letter
explaining your interest in the position advertised?
O I am delighted to have the opportunity to apply for the position of Administrative Specialist at
your company that you advertised this week in the Daily Herald Tribune.
O I have excellent time-management skills, possess the ability to work any shift, am eager to learn
and always strive to make everyone feel welcome and comfortable.
O Thank you for considering my application and I welcome the opportunity to discuss how my
qualifications would be and your company's continued success.
O The opportunity to potentially work for your company, which has been recognized as one of the
largest manufacturing companies in the world, excites me as I continue to seek new challenges.

31.Which one of the options below is an example of a statement in a cover letter thanking the
recruitment officer?
O I am delighted to have the opportunity to apply for the position of Administrative Specialist at
your company that you advertised this week in the Daily Herald Tribune.
O Thank you for considering my application and I welcome the opportunity to discuss how my
qualifications would be and your company's continued success.
O I have excellent time-management skills, possess the ability to work any shift, am eager to learn
and always strive to make everyone feel welcome comfortable.
O The opportunity to potentially work for your company, which has been recognized as one of the
largest manufacturing companies in the world, excites me as I continue to seek new challenges.

32. The options below are essential parts of a CV, except...

O Training experience
O History of
O LinkedIn account
O Reference list

33. Which one of the options below is an expression of making appointment?

O Am I making myself clear?
O Could you explain the first part please?
O Would it be possible to arrange another time later in the week?
O Would you like to meet me at your office tomorrow afternoon?

34. Which of the options below is an expression of rescheduling an appointment?

O Would you like to meet me at your office tomorrow afternoon?
O Would it be possible to arrange another time later in the week?
O Could you explain the first part please?
O Am I making myself clear?

35. Which one of the options below is an expression requesting an explanation?

O Would it be possible to arrange another time later in the week?
O Am I making myself clear?
O Would you like to meet me at your office tomorrow afternoon?
O Could you explain the first part please?

36. Which one of the options below is an expression of agreeing to a negotiation?

O I'm afraid I had something different in mind.
O We are ready to accept your offer, however, there would be one condition.
O I believe we can both agree that this solution is fair.
O Unfortunately, it seems that we are unable to reach consensus here.

37. Which one of the options below is an expression of refusing an offer in a negotiation?
O I'm afraid I had something different in mind.
O Unfortunately, it seems that we are unable to reach consensus here.
O I believe we can both agree that this solution is fair.
O We are ready to accept your offer; however, there would be one condition.

38. Which one of the options below is an example expression of breaking off a negotiation?
O I believe we can both agree that this solution is fair.
O Unfortunately, it seems that we are unable to reach consensus here.
O I'm afraid I had something different in mind.
O We are ready to accept your offer; however, there would be one condition.

39. Which one of the options below is an example expression of compromising in a negotiation?
O We are ready to accept your offer; however, there would be one condition.
O I'm afraid I had something different mind.
O I believe we can both agree that this solution is fait.
O Unfortunately, it seems that we are unable to reach consensus here.

40. Which expression below is commonly found in a summary?

O To sum up
O Nevertheless
O To begin with
O However