LTE

21
0 & 5G Router Support
21
0 10 10 10
0 0 02 02 02
NE N N E
N N E
N N E
N N E
2 8 2 8 2 8 2 8
Z0 Z0 Z0 Z0

1 0 10 10 10 10
02 02 02 02 02
NE N N E
N N E
N N E
N N E
2 8 2 8 2 8 2 8
Z0 Z0 Z0 Z0

1 0 10 10 10 10
02 02 02 02 02
NE N N E
N N E
N N E
N N E
28 28 28 28
Z 0 Z 0 Z 0 Z 0

1 0 10 10 10 10
E02 E 02 E 02 E 02 E 02
 Initial
10 Information to10be Recorded: 1 0 1 0 10
02 02 02 02 02
NE N N E
N N E
N N E
N N E
2 8 2 8 2 8 2 8
Z0 Z0
If requesting for further assistance, please confirm the following:Z0 Z0

1 0 1 0 1 0 1 0 10
02 02 02 02 02
NE Serial number (Device
N
E
N box; Information sticker
N
E
N on back/base; for mobile
N
E E
N WiFi sticker is under battery):
N N
0 28
SIM Operator/Network Provider: 0 28 0 28 0 28
Z Z Z Z
Detailed description of the customer problem:
Description of what has been attempted (please include WeKnow articles if used):

2 10 2 10 2 10 2 10 10
E 0 For connection basedEqueries,
0 please confirm theE 0 status of the lights on the
E 0 device E02
N NN please make this clear):
(if lights are colours, NN NN N N
2 8 2 8 2 8 28
Z 0 Z 0 Z 0 Z 0
Please note – even if you are not requesting help from someone else, the serial number
and the status lights are an amazing piece of information to be recording on your case.
1 0 1 0 1 0 1 0 10
E02 E02 E02 E02 E 02
 Common
21
0 Devices:210 1 0 10 10
0 0 02 02 02
NE LTE CPE: N N E 5G CPE: NE
N N NE WiFi:
Mobile
N N E
8 8 8 8
Z02 Z02 Z02 Z0
2

B535-232
1 0 1 0 1 0 10 10
02 02 02 02 E5576 02
NE NNE NNE 5G CPE Pro N NE N N E
8 8 8 8
Z02 Z02 Z02 Z0
2

AI Cube

1 0 1 0 1 0 10 E5573bs 10
02 02 02 02 02
NE N N E
N N E
N N E
N N E
28 28 28 2 8
Z 0 Z 0 Z 0 Z 0
B818-263

1 0 1 0 1 0 10 10
E02 E02 E02 E02 E 02
 Default
10 Information:10 10 10 10
02 02 02 02 02
NE Default information
E E
NNis located on the deviceNitself,
N on a sticker: N N E
N N E
28 28 2 8 2 8
Z0 Z0 Z0 Z0

1 0 1 0 10 0 the back or on the 10

CPE’s – either1on
02 02 02 2
E0 device 02
NE N N E
N N E base ofNthe
N N N E
8 8 8 8
Z 02 Z 02 Z 02 Z 02

1 0 1 0 10 10 10
02 02 02 02 02
NE NNE – underneath the battery
Mobile WiFi devices NE N N N E
N N E
8 8 8 8
Z 02 Z 02 Z 0 2
Z 0 2

1 0 1 0 10 10 10
E02 E02 E02 E02 E02
 LED
10 Indicators: 10 10 10 10
02 02 02 02 02
NE N N E
N N E
N N E
N N E
Indicator lights 0 28 sometimes be a pivotal
can 0
8 of information needed
2piece 0 28 to work out where an issue
0 28 is
Z
occurring. Because Z on the device itself, the Z
it is a visual indicator Z straight
information can be recorded
away.

The
10 LED indicators meanings
10can be found on WeKnow,10 by searching for the device
10 followed by LED. 210
2 2
0For example, searchingEfor
0 B535-232 LED: 2 2
NE N N E0 N E0 N E0
2 8N 2 8N 2 8N 2 8N
B535-232Z0 0 each of the LED indicators
- en-us00773893 - WhatZdoes Z0 represent? Z0

And
0 then following from there,0 for some more examples:0 0 0
1 1 1 1 1
02 02 02 02 02
NE N N E
N N E
N N E
N N E
2 8 2 8 2 8 28
AI Cube Z 0 0
- en-us00692334 - What does 0
Z each of the LED indicators
Z represent? Z 0

5G CPE Pro - en-us00728121 - What does each of the LED indicators represent?

1 0 10 10 10 10
E 02 E 02 E 02 E 02 E 02
 LED 1 0 Indicators – Example
1 0 (B535-232 used
1 0 as example - en-us00773893):
10 10
0 2 0 2 0 2 0 2 0 2
NE N N E
N N E
N N E
N N E
28 to an LTE network.
Steady cyan: Connected 2 8 The customer shouldn’t be 8
2 28
experiencing connection issues,
Z0 Z0 0
confirm the customersZfault. Z 0
The customer will be experiencing slower network service.
Steady blue: Connected to a 3G network. Please ask the customer to relocate the device and perform a power
1 0 1 0 1 0
cycle. The customer may have set the device
1 0 to 3G mode, 1 0
02 02 2
0 be amended in AI Life. 0
which can 2 0 2
NE N N E
N N E
N N E
N N E
8 8 8 8
02uplink enabled (Customizable)
Steady White: Dual
Z 02 Z
This shouldn’t really 0 2 up
come
Z Z0
2

Check the customers Ethernet connections in the back.

Steady green: Connected to the Ethernet network. If anything is plugged into the LAN/WAN port, request it be
1 0 1 0 0 0 0
02 02 0 21
unplugged, 21 and then check the indicator.
power cycle the device
0 21 0
NE N NE N N E
N N E
N N E
8 8 8
Steady red: 1. The device is under high temperature 2. The router failed to recognize the SIM card. 8
Z 02 Z 02 Z 02 Z 02
The SIM card may be PIN, PUK or SIM lock protected 3. The device has recognized the SIM card, but failed to register with the network

1) More common during heat wave time. The device will be warm regardless, so customer can check if it’s hot hot.
2) Test the SIM card in a phone, to check for a SIM lock prompt.
3) Test the SIM card in a phone in order to check if service is enabled for it. Confirm the SIM operator, and then check the APN settings set on
1 0 1 0 1 0 1 0 1 0
02 02 02 02 02
the default profile to ensure they are valid.
E E E E E
 Unable
0 to access web0interface 0 0 0
1 1 1 1 1
02 02 02 02 02
NE If a customer is unable to N N E N E N E N E
2 2 8Nreasons, then a few details need
8access the web interface for specific 2 8N
to be confirmed.
2 8N
The main thing to Z
0 Z0is printed on the sticker on the router.
remember is that, the default gateway Z0 When connected to the SSIDZof0 the router,
this is the IP address which will grant access to the web interface. Any other IP address will fail, unless it is set up for LAN access.

This is the default SSID the customer needs to be connected to, in order to access
10 10 1 0
the device IP address 1 0 10
02 02 02 02 02
NE N N E N E
N is the default gateway IP address N E N E
2 8 2 8This
browser 2 8Nthe customer needs to enter into
2 8Ntheir web

Z0 Z0 Z0 Z0
This is the default password that the customer needs to enter when logging into the
device.

1 0 1 0 1 0 1 0 10
02 02 02 02 02
NE Please note that we state default
N E
– if the customer has N E N E N E
made any changes, they 2 8willNneed to enter the details 28N 2 8 N
2 8 N
Z0 them to. For instance, the Z0
that they have amended Z 0 Z 0
screenshots on the right have amended the LAN IP
address of the router; this is the IP then required for
access, and not the one on the sticker. The default
credentials can be set by performing a factory reset
1 0
of the device! 1 0 1 0 1 0 10
E 02 E 02 E 02 E 02 E 02
 Unable
0 to sign into web
0 interface 0 0 0
1 1 1 1 1
02 02 02 02 02
NEThe main reason a customer
N isEnot able to sign into the web N E
interface N E
is due to the incorrect password being entered. N E
2 8N 2 8N 2 8N 2 8N
Z0 Z0 Z0 Z0

In a factory reset state, the device user interface

password is on the sticker attached to the device.
1 0 1 0 1 0 1 0 1
Generally this is “admin”, all lower case, however it 0
02 02 02 02 02
is good to guide users to check so that they know

NE N N E
N N E
N N E
N N E
where to check the default information in future.

2 8 2 8 2 8 2 8
Z0 Z0 Z0 Z0
Repeated inputs of the incorrect password will lock the device temporarily. If the customer is having issues entering the password, the device can be reset, and the default
password on the sticker can be used.

1 0 1 0 1 0 1 0 1 0
02 02 02 02 02
NE N N E
N N E
N N E
N N E
2 8 2 8 28 28
Z 0 Z 0 0 0
Z have been supplied by Livewire Telecom
The E5576 or Mobile WiFi 3s which Z Limited seem to
have a different default password to the one showing on the sticker on the back. For these
devices and the issue where the default password does not work even after a reset, we have
advised for the customer to follow up with Livewire Telecom Limited.

0 0 0 0
When you have taken the serial number for the device, check Rights Info within USD to confirm 0
21 21 02
1
02
1
if the device is a Livewire Telecom Limited Buy-Out model - https://modem.co.uk/contact-2/
02
1
E0 E0 E E E
 Unable
0 to sign into web
0 interface
1 1 10 10 10
02 2
E0When
2
E0 WiFi devices which use a username
2
0 password for web interface log on, there 2
E0may
NE Eand
it comes to the older CPEs and mobile
N be issues with the keyboard. N N N
2 8N The default username is “admin” 2 8N 2
N
8lower 2 8N
Z0 Z0 Z0 Z0
and the default password is “admin”, all case.

In the image on the right, the user has tapped on the username input box to bring up the keyboard. However, because of the
auto-capitalisation of the keyboard software, the initial view is on capitals.

If the user is not careful, they will type in “Admin”, with the A in upper case. This will lead to login failure.

10 10 1 0 1 0 10
02 2
0What can be advised: 02 02 02
NE N N E
N N E
N N E
N N E
2 8 2 8 2 8 2 8
The customer may be having issues with data entry on a specific device. If the customer is having issues with logging in on one
Z0 Z0 Z0 Z0
●

● device, they can try a different device. So instead of trying to log in with a phone, they can try a PC.

●The customer may be having issues with data entry using a certain method, such as they are trying to sign in using the web
●browser on their phone. They can instead try to sign in using AI Life instead. (both AI Life and the web interface will use the
●same credentials).

1 0 1 0 1 0 1 0
If the customers current SSID does not match the default on the back of the router, then it indicates that the customer has gone 10
02 02 02 02 02
●

through the set-up of the device already, so they may have changed the login password. Please invite the customer to perform a
NE E E E E
●

N N ●password if changed.
N N N N N N
●reset of the device, connect to the default SSID and then complete the set-up once more, this time making a note of the login

2 8 2 8 2 8 28
Z 0 ●
Z 0 Z 0 Z 0
During set-up, the customer may have selected the option to have the login password be identical to their Wi-Fi password.
●In this case, the WiFi password may have also been changed. The customer should try their Wi-Fi password in the Password

●entry box.

1 0 1 0 1 0 1 0 10
E02 E 02 E 02 E 02 E 02
 Access
0 Point Name (APN)
0 Profiles
2 1 2 1 2 10 2 10 2 10
0 An APN profile is required to connectEto0the SIM operators network. I guess it’s Ekind
0 of like, connecting to the SIM operators
E0router, in that it will decide if accessN E0
NE or not.
is granted
N N N N N N N
2 8 2 8 2 8 2 8
Z0 (awithVoxivirtual
APN issues will mostly occur
is that of the parent network Z0 APNTesco
networks (Voxi, Giffgaff, Smarty,
SIM will not work if the Vodafone
Mobile, etc). The issue may0be, that the default profile used when the0
Zthe same network; the Voxi APN settingsZneed
settings are input, despite being
SIM card is inserted
to be used).

APN settings required by the router are only Username, Password and APN. The Profile Name does not matter, however it is used to identify the profile, so it should be
obvious.

0 0 0 0
Some network providers do not require all information, for example below, Three UK do not require a username or password for their three.co.uk APN.
1 1 1 1 1 0
02 02 02 02 02
NE N N E
N N E
N N E
N N E
2 8 2 8 2 8 2 8
Z0 Z0 Z0 Z0

1 0 1 0 1 0 1 0 1 0
02 02 02 02 02
NE N N E
N N E
N N E
N N E
2 8 2 8 2 8 2 8
Z 0 Z 0 Z 0 Z 0

1 0 1 0 1 0 1 0 1 0
E 02 E 02 E 02 E 02 E 02
 Access
0 Point Name (APN)
0 Profiles
2 1 2 1 2 10 2 10 2 10
0 a virtual network is being used, the
E0APN should be checked if the customer
E0 cannot connect to the internet.NAPN E0settings can be found printed onNtheE0
NE Ifcarrier N N
8N 8N 8N 8N
website.

Below is an exampleZof
2
0this issue, and amending the APNZprofile2
0 in order to connect to the correct 2
0network. The SIM card is Giffgaff, and 2
0the O2 APN is
Z Z
being pulled automatically. So checking the giffgaff APN settings on their website, we can set up a new profile with the correct settings.

1) 3)
1 0 1 0 1 0 1 0 1 0
02 02 02 02 02
NE N N E
N N E
N N E
N N E
2 8 2 8 2 8 2 8
Z0 Z0 Z0 Z0

0 2) 0 0 4)
0 0
0 21 0 21 0 21 0 2 1
02
1
N E N E N E N E N E
8 N 8 N 8 N 8 N
Z 02 Z 02 Z 02 Z 0 2

1 0 1 0 1 0 1 0 1 0
E 02 E 02 E 02 E 02 E 02
 NAT
0 Type and Port Forwarding
0 0 0 0
1 1 1 1 1
02 02 02 02 02
NE N N E
N N E
N N E
N N
Queries about NAT type are usually due to people connecting game consoles to the router, and generally these game consoles will require E
8 8 8 8
certain blocked external connections to be unblocked in order to grant a successful connection. This is referenced as port forwarding.
2 2 2 2
Z0 Z0 Z0 Z0
The indication given to the user is the NAT type. How it is presented depends on the gaming system, as it will be supplied in different ways,
so for reference the customer can refer to the manufacture/developer of their client system/software.

1 0 1 0 1 0 1 0 1 0
02 02 02 02 02
NE N N E
N N E
N N E
N N E
2 8 2 8 2 8 2 8
Z0 Z0 Z0 Z0

1 0 1 0 1 0 1 0 1 0
02 02 02 02 02
NE N N E
N N E
N N E
The main difficulty is understanding if the customers network supports port forwarding, as networks use a system called Carrier Grade
N N E
2 8 2 8 2 8 2 8
NAT which effectively means any port forwarding completed on the router, will not translate to the network correctly. Effectively, any
Z 0
changes will be ignored. Z 0 Z 0 Z 0
Because of this, the process for how to port forward can be advised, however whether or not it works at the end is entirely
dependant on the customers network service.
0 if port forwarding is possible
To1confirm 10on the network providers service,
10the customer can query this with 1 0network provider directly.
the 10
2 2 2 2 2
E0 E0 E0 E0 E0
 Port
0 Forwarding 0 0 0 0
1 1 1 1 1
02 02 02 02 02
NE As mentioned, port forwarding
E
NN isblocked
E
NN to protect
allowing certain external clients
E
N internal network.
to connect to clients on your
N N N E
These connections are8usually automatically in8order
0 2 for certain applications. The02most common requests we would 0 28receive, are for video game 0services,
yourself from external connection, however
28
Z
sometimes it is required Z Z Z
and CCTV services. How this is usually fed back to the customer is in the NAT type indication on their client device.

1 0 1 0 0 accessible through the Virtual1Server

Port forwarding1is 0 menu. 10
02 02 0 2 0 2 02
NE E E E E
This can be found in the following location:
N N NN NN N N
2 8 28 28 28
Z0 0 0
Z Older CPEs (Grey Banner): Settings
Z Z
> Security > Virtual Server
0
Newer CPEs (Blue Banner): Advanced > Security > Virtual Server

1 0 1 0 10 10 10
02 02 02 can only be accessed via Ethe
Port forwarding 02browser web interface. 02
NE N N E It is notN E
able to be configured via AI Life.N N E
8 8N 8N 28
N
Z 02 Z 0 2
Some of the mobile WiFi 0
devices
Z
2
are not able to perform port 0
forwarding.
Z
If the Virtual Server option is not in the customers menu, then it is not a
supported feature for the device.

1 0 1 0 1 0 1 0 10
E02 E 02 E02 E 02 E02
 Port
0 Forwarding 0 0 0 0
1 1 1 1 1
02 02 02 02 02
NE N E
N N E
N N E
N N E
Before port forwarding, the client device should be set up with a static IP address outside of the router DHCP table. The DHCP table is the
N
range of LAN IP addresses the router will assign to devices automatically, called a dynamic IP address, whereas a static IP address is an IP
2 8 2 8 2 8 2 8
Z0 Z0
address dictated by the user, through setting up their client device to request one.
Z0 Z0
The reason a static IP address is required is, as you forward ports against IP addresses and not specific devices, if the LAN IP address is
changed or assigned to a different device, ports will not be forwarded against the correct LAN IP address any more

0 0 0 0
If computer 1 connects to the router and is assigned the IP address 192.168.8.101, and then computer 2 connects to the router and is
1 1 1 1 10
02 02 02 02
assigned the IP address 192.168.8.102 and both devices was assigned their IP address from the DHCP server, then port forwarding can be
02
NE N
E
N N E
done for computer 1 against the IP address 192.168.8.101, however the following scenario can occur.
N N N E
N N E
2 8 2 8 2 8 2 8
Z0 Z0 Z0 Z0
If computer 1 and computer 2 are both powered off or disconnected from the router,
then their IP addresses will return back to the DHCP pool. Computer 3 may then
connect, and be assigned the IP address 192.168.8.101. Computer 1 may then
connect and be assigned the IP address 192.168.8.102. In this scenario, all port
forwarding intended for computer 1 previously is now being applied to computer 3,
1 0 1 0 0
and thus it no longer works.
1 1 0 10
02 02 02 02 02
NE N N E
N N E
N N E
The DHCP IP range can be confirmed by navigating through to
N N E
2 8 2 8 2
Older CPEs (Grey Banner): Settings > DHCP
8 2 8
Z 0 Z 0 Z 0 Z 0
Newer CPEs (Blue Banner): Advanced > Router > DHCP

If you check the range in the example on the left, the DHCP IP range is from

1 0 1 0 0 0
192.168.8.100 - 200, so an ideal static IP address may be 192.168.8.75.
1 1 10
E02 E 02 E 02 E 02 E 02
 Port
0 Forwarding 0 0 0 0
1 1 1 1 1
02 02 02 02 02
NE N N E
N N E
N N E
With a static IP address set, ports can be opened for that particular IP address. Navigate to the Virtual Server page, then either pressN N E
2 8 2
“Add” or the Plus icon to start the dialogue to open ports.8 2 8 2 8
Z0 Z0 Z0 Z0

Name – the name does not matter, as long as it is able to be identified

1 0 1 0 1 0 1 0
Protocol – this needs to be exactly as requested; TCP, UDP or TCP/UDP, based on their 10
02 02 02
service/software requirements 02 02
NE N N E
N N E
N N E
N N E
8 8 8
WAN Port – this is the port that needs to be opened on the WAN connection 8
Z 02 Z0
2
Z0
2
Z0
2
Device – if the device is connected to the router, then the device may be able to be found via
this drop down. However if it does not show, then the user can select “Anonymous device”, and
then enter the LAN IP Address manually below

LAN IP Address – this will be filled in automatically when selecting the device from the Device
0 0 0 0 0
021 0 21 1 1
drop down. If “Anonymous device” is selected, then the LAN IP address can be entered manually.
02 02 02
1
N E N E N E N E
LAN Port – this is the port that needs to be opened on the LAN connection N E
8 N 8 N 8 N 8N
Z 02 Z 0 2
Z 0 2
Z 0 2

A quick visual video is available to show forwarding ports to the Virtual Server menu, and showing the results:

10 10
youtube.com/watch?v=gJfyneEDoS8
2 2 1 0 1 0 10
E0 E0 E 02 E 02 E02
 External
0 Antenna – Device
0 Support 0 0 0
1 1 1 1 1
02 02 02 02 02
NE N N E
N N E
N N E
One query that may come us is what kind of antenna does a certain router support. This can be confirmed using WeKnow.
N N E
2 8 2 8 2 8 2 8
Z0 Z0 Z0 Z0
Initially, you must confirm the model they are referring to. If you have taken the serial number, then the exact model can be confirmed which is beneficial
as it will avoid any incorrect information supplied.

In this example, the model “B535-232” is what we want. It pinpoints a specific product,
10 10 1 0 1 0
which means that any worries about potential regional changes (if any) can be ignored. 1 0
02 02 02 02
The important thing is, you’ll only get one result when searching. 02
NE N N E
N N E
N N E
N N E
2 8 2 8 2 8 2 8
Z0 Z0 Z0 Z0

0 0
Click on Search Product Parameters, in the top left of the
1 1 1 0 1 0 1 0
02 02
WeKnow home page to be presented to the search page
02 02 02
NE N
E
shown on the right. Here, you can enter the model that
N
showed itself when confirming the serial number the N N E
N N E
N N E
customer provided to you.2 8 28 2 8 2 8
Z 0 Z 0 Z 0 Z 0
Click on the tick to add the B535-232 to the Model
Comparison section on the right.

1 0 1 0 1 0 1 0 1 0
E02 E 02 E 02 E 02 E02
 External
0 Antenna – Device
0 Support 0 0 0
1 1 1 1 1
02 02 02 02 02
NE N N E
N N E
N N E
N N E
2 8 2 8 2 8 2 8
Z0 Z0 Z0 Z0
As the B535-232 is opened in the Model Comparison section, scroll down to the “Port” section.
Sometimes, there is a section devoted to External Antenna, however it depends on the product.
But as the antenna connector is a port, if one is available on a device then it will be within this
section.

10 10 1 0 1 0 1 0
02 02 02 02
We can see that the B535-232 supports two External Antenna ports, and that they are SMA ports.
02
NE N N E
N N E
N N E
SMA is just a different kind of connection used, in the same sense that USB-C and Micro USB
N
are both two different connection types, an SMA connector will differ to something like a N E
2 8 2 8
TS-9 connector. 2 8 2 8
Z0 Z0 Z0 Z0
For this query, you can confirm the B535-232 supports 2 SMA external antenna connections.

10 10 1 0 1 0 1 0
02 02 02 02 02
NE N N E
N N E
N N E
N N E
28 2 8 2 8 2 8
Z 0 Z 0 Z 0 Z 0

10 10 1 0 1 0 1 0
E02 E 02 E 02 E 02 E 02
 External
0 Antenna – Enabling
0 the Antenna
0 0 0
1 1 1 1 1
02 02 02 02 02
NE Just plugging an antenna intoNtheNrouter
E N E N E N E
8N the connection from the antenna.
8N N
will not do anything.
2
The antenna ports need to 8 activated in order for the router to2accept
be 2 2 8
Z0 Z0 Z0 Z0

1 0 1 0 1 0 10 10
02 02 02 02 02
NE N N E
N N E
N N E
N N E
2 8 2 8 2 8 2 8
Z0 Z0 Z0 Z0

1 0 1 0 1 0 10 10
02 02 02 02 02
NE N N E
N N E
N N E
N N E
2 8 2 8 28 28
Z 0 Z 0 Z 0 Z 0

1 0 1 0 1 0 10 10
E 02 E 02 E02 E 02 E 02
 Network
0 Mode – Auto,0 5G, 4G, 3G, SA and
0 NSA 0 0
1 1 1 1 1
02 02 02 02 02
NE N E
N the user can make in order N E N E
Nto force the router to connect8toNa specific connection. N E
Network mode is a selection
28device to “Auto” is preferable
Generally, setting0the 2 899.9%
in of cases. 2 2 8N
Z Z0 Z0 Z0
For overseas 5G devices, the options may state SA or NSA too. This stands for 5G Stand Alone, and 5G Non-Stand Alone.

1 0 1 0 1 0 10 1 0
02 02 02 02 02
NEHow do you set the 5GN E N E N E N E
2 8N CPE Pro to 5G only?28N 28 N
28 N
Z0 Z0 Z0 Z0
UK devices cannot set the 5G CPE Pro to 5G only. The reason why is, it would not allow any network connection.

10UK’s roll-out of 5G is NSA –2Non-Stand

The
2 10 10is, it uses the 4G core, and once
Alone. What this means
2 2 10that connection is confirmed,2 10
E 0a 5G band is then connectedEwhich
0 is what grants the increasedE 0 speed. You can kind of describe
E 0 it as an additional network band
E 0
N added to the 4G connection.NN NN NN NN
2 8 2 8 2 8 2 8
So The option toZ
0 0 0
Z (Auto) is dependant on region,Zand mixing the settings can cause
set a 5G router to SA (5G) or NSA
0
Z issues,
so the appropriate setting is forced for the region the device is manufactured for.

This can be referenced on WeKnow here: en-us15811587 - Why Cannot Manually Select a Network Mode When a 5G CPE Is Used?
1 0 1 0 1 0 10 1 0
E 02 E 02 E02 E 02 E 02
 Common
1 0 queries: 10 1 0 1 0 1 0
02 2 0 02 02 02
NE N N E
N N E
N N E
N N E
8 8 8 8
CLAT mode – WAN
Z 02IPv6 address - If IPv6 is used,ZCLAT
02 mode is enabled restrictingZaccess
02 to NAT-based functions Z02
(like DMZ/Port Forwarding/Port trigger). IPv4 devices performance will be slightly degraded. In the UK, I think this will only affect EE.
IPv6 is supported on the LAN even if an IPv4 WAN address is assigned though. Device product information

0
Amazon
1 1 0 – 100% of the time the network
Alexa 4th Gen unable to connect
1 0 is Three UK, and has been 1 0confirmed with 1 0
2 2
0 R&D to be an issue on theirEnetwork
0 2 2 2
N E N N E0 N E0 N E0
N WiFi/Router – click update
8Mobile 8N 8N 8N
How do I update my 2 2 2 2
Z0device/incorrect password, 1Zattempt
Unable to log into
0 Z0 – nothing
remaining – what will happen Z0
Device set-up process

Can X router be used as an extender – wired the answer is usually yes, not all devices support wireless repeater function –
1 0 10 connections to be correct210 10 10
0 2 WeKnow PP can confirm, wired2needs
0 0 0 2 0 2
N E E E E E
8 NN
SIMLOCK – out of attempts 8 NN 8 NN 8 NN
0 2radio frequency; RSRQ, RSSI, SINR,
0 2 RSRP. Can confirm CELL_ID. Network.
0 2 0 2
Z
Slow connection – Z Z Location. Z
Troubleshooting methods when the fault is not obvious
Connection stalling – server hang-ups, can amend DNS – steps to do so.

0
1Network 10steps – try again, WPS, QR code
key incorrect – resolution 10 1 0 1 0
2 2 2 02 02
E0 E0 E0 E E