TLE 8

WEEK 3& 4
Q2

.
Front Office Services( Module 2)
WORKSHEET 2:
WORKSHEET 1:
A. Direction: Which of the following statements are the task requirements of
A. Direction: Write TRUE if the statement is correct and False if it’s not.
a Bell Boy. Put YES before the statement if it’s a task requirement
of a Bell Boy and NO if it is not.
___________1. Room key is given to a guest in a hotel in order to open or lock the door
of their room.
____________1. Push the luggage by one hand.
___________2. Bell boys carefully and safely handle the luggage and baggage of the
____________2. Placing the luggage cart properly.
guest.
____________3. Choose the suitable wheeled luggage cart according to the number
___________3. Bill detector use to detect if the money is fake or not.
of luggage, volume and weight.
___________4. You should put the personal information of the guest in the luggage tag.
____________4. In loading the baggage heavy is on the bottom and light on top.
___________5. The front office should record the guest details in the log book.
____________5. Push the baggage cart into the guest room.
___________6. A front office is a designation that describes an area of a business where
_____________6. Always keep the "universal wheel in front, and the fixed wheel in the
clients and company personnel interact.
back
___________7. Only guest with a reservation can be entertain by the hotel staff.
_____________7. Handtruck is suitable for 5~7 luggages
___________8. Ving card must be surrender by the guest to the front office staff upon
_____________8. In baggage loading big luggage is on the bottom and small is top.
check out.
_____________9. Holding the pushing bar and keep the walking speed.
___________9. Front office department is the first and the last department where a
____________10. After placing the luggage, check with the guest to confirm the
guest interacts.
number of baggage and the packing is in good condition.
__________10. Front office staff handles the transactions between the hotel and its
guests.
B. Arrange the step by step procedures on how to send and receive fax
in fax machine. Write number 1 for the first step, 2 for second step and so on.
B. Identification: Identify the word that being describe in the sentence.
How to Send a Fax (1-5)
____________1. It is a container storing vouchers for future reference and verifications during
___________Remove your documents
the night audit.
_________2. Used to record payment amounts and to handle cash throughout the ___________ Select Fax or Send to send the fax
business day. ___________ After sending the fax, you should receive a confirmation
_________3. Used to visualize thoughts, concepts, write down ideas, explain and teach, ___________ Dial the fax number for the receiving fax machine
to plan and create in the group and many other things. ___________Enter the document you want to fax into the document feeder. If you have
_________4. Used in making, receiving calls and reservation in the hotel.
multiple documents, put them in the order that you want them to be sent
_________5. It is used to keep valuables, important documents, and sentimental
keepsakes protected
How to Receive a Fax (1-3)
____________Ensure the fax machine has enough ink/toner and paper
____________The fax machine phone will ring. Don’t pick it up — the fax machine will
automatically receive and print the document(s)
___________ Make sure your fax machine is set up and operable
 5.
Worksheet 3
A. Write the task requirement of the following equipment used in Front office services.

TOOLS, EQUIPMENT and PARAPHERNALIA Task Requirement

1.

B. Answer the following question.

1. Give atleast 5 duties and responsibilities of a front office staff.

1.________________________________________________
2. ________________________________________________
2.
3. ________________________________________________
4.________________________________________________
5. ________________________________________________

2. Why these tools, equipment and paraphernalia important in Front Office?

_________________________________________________________
_________________________________________________________
3. _________________________________________________________

3. Explain why front office staff play an important role in guest satisfaction?
__________________________________________________________
__________________________________________________________
__________________________________________________________

4.
I learned _____________________________________________________
_____________________________________________________________

I realized______________________________________________________
_____________________________________________________________

Parent’s Signature: ________________________

Date: _____________________