PRESS RELEASE

FOR IMMEDIATE RELEASE CONTACT INFO

10/18/2021 Unilever United States
201-500-9100
MediaRelations.USA@unilever.com

UNILEVER VOLUNTARY RECALL

(Englewood Cliffs, New Jersey. – 10/18/2021) – Unilever United States has issued a voluntary
recall of certain dry shampoo products made before Oct. 2021 due to likely elevated levels of
benzene. Brands affected include Nexxus, Dove, TIGI and Suave. An investigation done by
Unilever found the source to be the products’ propellant. Both Unilever and its propellant
suppliers are working together to combat this matter.

Benzene is a carcinogen that can lead to many types of health threats. A Unilever health
evaluation detected that the benzene levels in the recalled products would not likely cause health
concerns. The voluntary recall was issued out of caution. The dry shampoo products were
distributed throughout the United States. All products were ordered to be removed from the
shelves immediately by retailers. There are currently no consumer health reports relating to this
recall.

A full list of the recalled products with the UPCs can be found here. Consumers are encouraged
to stop using the dry shampoo products immediately. Reimbursements are available for affected
products. Visit UnileverRecall.com to learn how to be reimbursed. Further information on the
issue will be available soon.

###

Unilever was founded on Sept. 2, 1930, in the United Kingdom. Margarine Unie and the Lever
Brothers established the brand. Unilever began to increase its presence in the United States in the
1980s. It now owns close to 400 brands around the world.
 PRESS RELEASE
FOR IMMEDIATE RELEASE CONTACT INFO
10/20/2021 Unilever United States
201-500-9100
MediaRelations.USA@unilever.com

UNILEVER VOLUNTARY RECALL UPDATE

(Englewood Cliffs, New Jersey. – 10/20/2021) – Earlier this week, Unilever issued a voluntary
recall of several dry shampoo products after an internal investigation conducted at a
manufacturing site indicated possible levels of benzene in the propellant cans that contain the dry
shampoo. The brands affected by this recall are Nexxus, Dove, TIGI and Suave. Unilever
immediately notified its distributors and retailers to remove the affected products from their
shelves as well as to arrange returns of recalled products.

“After a more thorough investigation, it was determined by officials that the levels of benzene
likely present in the affected dry shampoo brands is not expected to cause any health problems,”
said Unilever United States CEO Alan Jope. “Here at Unilever, we are committed to
manufacturing and producing safe products for our consumers. The recall is a necessary safety
measure made to maintain our top values of a company, and we are committed to the safety of
our consumers and employees,” added Jope.

Benzene is classified as a carcinogen and can potentially cause health issues depending on the
level of exposure. Currently, there are no reported health cases associated with this voluntary
recall. While benzene is not an active ingredient in any Unilever products, it is advised that
consumers stop using affected products and dispose of them appropriately.

Unilever encourages consumers to contact their healthcare provider if they have questions,
concerns, or are experiencing any problems related to the likely level of benzene in these
products. Consumers should also visit UnileverRecall.com or call Unilever U.S. at 899-270-7412
for information on receiving a reimbursement.
###

Unilever was founded on Sept. 2, 1930, in the United Kingdom. Margarine Unie and the Lever
Brothers established the brand. Unilever began to increase its presence in the United States in the
1980s. It now owns close to 400 brands around the world.
 ORGANIZATION STATEMENT

Dear Unilever customers,

It was brought to our attention that some of our brands’ aerosol dry shampoo products
that were produced prior to October 2021, including Dove, Nexxus, Suave, TIGI (Rockaholic
and Bed Head), and TRESemmé, have been contaminated with elevated levels of benzene.
Benzene is classified as a human carcinogen that is used in many chemical products. Unilever is
taking immediate action in order to address this situation by issuing a nationwide recall of these
affected products throughout the United States. I want to reiterate that "Unilever U.S. is
recalling these products out of an abundance of caution. Unilever has received no reports of
adverse events to date relating to this recall.” In addition to that, none of our other products or
brands are impacted by this recall.

We will be reviewing our procedures extensively alongside our propellant suppliers and
will put in action any recommendations the authorities give us to ensure this does not happen
again.The safety of customers is our biggest priority. We will keep you updated as more
information is recovered through this extensive investigation. We ask you to be patient with us
throughout this period of uncertainty. If customers have any further questions, they may contact
Unilever U.S. by calling (877) 270-7412, Monday through Friday, 8:30 a.m. to 9 p.m. EST.

Sincerely,

Alan Jope
Unilever CEO
 ORGANIZATION STATEMENT UPDATE

Dear Unilever Customers,

Unilever United States strives to make a real difference in the world through our
company of brands and people. Part of our mission is to build a better world, meaning that we
prioritize protecting public health and safety. Recently through an internal investigation
conducted at a manufacturing site, we have been made aware of possible levels of benzene in the
propellant cans used for dry shampoo. Last week, Unilever U.S. issued an immediate voluntary
recall of the affected products produced before October 2021. The brands affected by this recall
are Nexxus, Dove, TIGI and Suave. After careful analysis and collection of information, we have
determined that this recall issue happened at a wholesale level, occurring at warehouse centers
not under our direct control.

While we are extensively reviewing our manufacturing and supply chain processes, we
are consistently working to ensure the safety of our customers. Unilever U.S. is responsible for
determining the effectiveness of the recall, and we will verify that all customers have received
notice of this issue and taken appropriate action. After all efforts have been made to remove the
recalled product from the market, Unilever will issue a termination notice for the recall. We are
taking corrective action to prevent this from happening in the future. The safety of customers is
our biggest priority. We will keep you updated as more information is recovered through this
extensive investigation. We ask you to be patient with us throughout this period of uncertainty. If
customers have any further questions, they may contact Unilever U.S. by calling (877) 270-7412,
Monday through Friday, 8:30 a.m. to 9 p.m. EST.

Sincerely,

Alan Jope
Unilever CEO
 FAQs

Q: What brands are included in the recall?

A: Dove, Nexxus, Suave, TIGI (Rockaholic and Bed Head), and TRESemmé

Q: What is the recall for?

A: Benzene (carcinogen) found in Unilever’s dry shampoo aerosol products.

Q: Has anyone been affected by the recall?

A: No, this recall was done out of caution by Unilever.

Q: How do I know if my products are affected?

A: A select number of dry shampoo products produced prior to Oct. 2022 were affected. The
specific product names and UPCs (universal product code) can be found here.

Q: Since this recall was done out of caution, can I still use it?
A: No, Unilever encourages consumers to stop using the affected products immediately.

Q: How did this happen?

A: An investigation found the propellant of the products as the source. Unilever is working
around the clock with its suppliers to address this issue.

Q: How is benzene harmful?

A: Benzene is a carcinogen that can result in a numerous number of cancers and disorders.
Exposure to it can occur by inhalation, orally or through the skin. While individuals are exposed
to it every day, excessive exposure can lead to health issues.

Q: Will I be reimbursed?
A: Yes, everyone who purchased an affected product will fully be reimbursed. Visit
UnileverRecall.com to find out if you are eligible for a reimbursement.

Q: Do retailers know about this recall?

A: Yes, all retailers have been ordered to remove these products off their shelves immediately.
Do not forget to double check the UPCs if your product was produced before Oct. 2021.

Q: What if I have a reaction to these products?

A: Currently, there have been no health reports regarding this recall. If you have or had
experienced a reaction or quality problems with the use of a product, report directly to the FDA’s
MedWatch Adverse Event program. For other concerns, you may contact Unilever U.S. by
calling 899-270-7412.
Photos:

Photo 1: Selection of some of the Aerosol Dry Shampoo Products Recalled by Unilever

Photo 2: The Dove and Suave Aerosol Dry Shampoo Products Recalled by Unilever
 Photo 3: Woman Using Aerosol Dry Shampoo Product

Photo 4: Images of Unilever Aerosol Dry Shampoo Products

Photo 5: Woman Using Aerosol Dry Shampoo Product