8 Basic Consumer Rights

1. The right to choose. Within reason consumers have the right to be assured that a
selection of quality products and services are available for them to purchase at
competitive prices. It means that a consumer should have the opportunity to select the
goods or services that he or she wants to purchase.

2. The right to safety. Consumers have the right to expect protection from hazardous
products and services purchased in the marketplace, particularly if used properly for their
intended purpose. Consumers have protection from the sale and distribution of dangerous
goods and services.

3. The right to be informed. Consumers have the right to receive adequate information
about products on which to base buying decisions. Reliable sources exist to inform
consumers about products or services.

4. The right to be heard and the right to voice. Consumers have the right to equal and fair
consideration in government policy-making situations, as well as prompt treatment in
administrative courts or legal communities. In other words, consumers have a right to
complain when there are problems or concerns. They have the right to speak up, to be
heard, and to expect positive results. Through this right, both business and government
are expected to respond to consumers.

5. The right to redress or remedy. Consumers are afforded an opportunity to have a

hearing to voice dissatisfaction such that a resolution is reached and the complaint is
settled satisfactorily.

6. The right to environmental health. Consumers should be protected from the

devastating effects of air, earth, and water pollution that may result from the performance
of daily marketplace operations. Consumers have the right to live and work in an
environment that does not threaten the well-being of present and future generations.

7. The right to service. Consumers may expect convenience, the right to be treated with
respect, an appropriate response to their needs and problems, and good quality design and
workmanship in a product. Additionally, consumers may expect a courteous manner
while in a store or other establishment even if a purchase is not made. Service means
access to essential goods and services to include adequate food, shelter, clothing, health
care, education and sanitation – basic needs that should be available to all consumers.

8. The right to consumer education. Consumers are extended the right to continuing
consumer education that supports the benefits and enjoyment of other specific rights.
Consumers have the right to some form of training and mastery of knowledge and skills
needed to make informed decisions in the marketplace.