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SERVICIO NACIONAL DE APRENDIZAJE SENA

EDGAR FREDY ZAMORA PANTOJA

DISTRIBUCION FISICA INTERNACIONAL

ASSESSING YOUR SUPPLY CHAIN

2022

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Actividad de proyecto 11

Actividad de aprendizaje 1: Reconocer las necesidades del talento humano según

la interacción entre los procesos y actores de la cadena de suministro

Assessing your supply chain

It is necessary to fully understand the supply chain process in order to have a steady
growth and move towards the right direction to have a successful Company. Likewise, it
is important to be able to assess the different processes happening within the supply
chain so the company is more competitive in the international market.

Jit that in miné, it is worth highlighting the role of being abe to spa a second language
like English in every international business, especially the ones involved within the
International Physical Distribution. By speaking this second language distances become
no longer a process to exchange knowledge with the entire world.

That is why, in order to help you to strengthen your skills with this foreign language, you
must develop the following workshop. Read and answer the following questions:

1. Read the following questionnaire and answer the questions below:

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Fuente: USC Consulting Group, LP (2015)

• What kind of questions are manila used to self-assess the given supply chain? Why do
you think it happens? The evaluation of the supply chain is all those efforts aimed at
monitoring, auditing and analyzing the conditions in chiché teses logistics processes are
found. In this way, it is possible to detect production, storage, distribution, sales problems,
among others, capable of causing logistical difficulties, cost overruns and even losses.

The results of the supply chain evaluation ser ve as a basis for the development of
strategies capable of optimizing and strengthening the performance of each of the areas
or departments involved. With this, comprehensive solutions are provided and the
productivity of the organization is improved.

• Why do you think it is important to have different types of questions to assess a supply
chain? Totay, in the globalized market, companies are forced to generate new ideas to
penetrate the environment and obtain a competitive advantage. Due to this, the interest of
companies is focused on the management of the supply chain, creating value for the
company and the customer, concentrating primarily on meeting customer expectations.

Supply chain management is emerging as the combination of technology and best

business practices around the world. Companies that have improved their internal
operations are now working to achieve greater savings and benefits by improving the
processes and information exchanges that occur between business partners.

• What aspects of the supply chain are being evaluated by means of the given
questionnaire?
Client
Communication

The supply chain is a series of elements involved in the process of manufacturing and delivering
the product to the end customer, uniting several companies together to satisfy the consumer,
this process includes from the manufacture of raw materials to the same customer who
performs the request.

Companies that work to continuously improve their supply chain management are less prone to
situations depending on supply or not having merchandise available, putting the sustainability
of the business at risk.

• What kind of information can be analyzed to improve the current situation of the supply
chain? Much of the success of a company depends on the proper functioning of the
supply chain, a crucial process within any business
Companies compete through the capacity of their supply chain, as it determines
the way they plan, buy, manufacture and distribute goods.

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2. After analyzing the previous self-assessment questionnaire and checking the

complementary material “Sample supply chain management questionnaire”, create your
own questionnaire, including different types of questions to assess one of the following
aspects (select only one):

• Customer service.

Customer service is fundamental in the growth process of a company, as this makes it

become more competitive, still offering a customer service based on rules and fair policies
towards the customer in such a way favoring both parties and generating a economic
growth.

3. Remember to include a short paragraph to explain why this questionnaire is important for
you as the Distribution Manager and for the company itself. The questions you ask must
cover different aspects of the topic being evaluated. You must create minimum ten (10)
questions and maximum, twenty (20). Do not forget to include open and closed questions.
The potential information you collect, will be useful to make your company be better.

1. customer service
2. customer service function
3. economic growth that exerts quality and service in the supply chain
4 the communication which factor meets
5 which factors influence the implementation in new technologies
6 how to better operate a business organization
7 function between client - communication
8 supply chain technologies are important
9 how you propose to give better quality and customer service
10 what conclusions can you give on the subject

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