FINAL TEST SUBMISSION

REPORT
(ENGLISH FOR OFFICE)

GROUP MEMBER:

1. Alfa Ilmiyatun

2. Dea Afifah

3. Nabiila Nandi

4. Oliviardo YH

5. Reyhan Milzan

ENGLISH LITERATURE DEPARTMENT

SEKOLAH TINGGI BAHASA ASING JIA BEKASI
2022
The School of Foreign Language for Your Future
Jl Cut Muthia No. 16A, Margahayu, Bekasi Timur, Kota Bekasi, Jawa Barat, 17113; Tlp. (021) 882 2727; Email stbajia_mail@yahoo.co.id

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 TABLE OF CONTENT

TABLE OF CONTENT.........................................................................................................................ii

PART I..................................................................................................................................................3

CONTENT OF PART I.....................................................................................................................4

PART II.................................................................................................................................................7

CONTENT OF PART II....................................................................................................................8

APOLOGY FOR APPOINTMENT CANCELLATION LETTER................................................8

PART III..............................................................................................................................................10

CONTENT OF PART III................................................................................................................11

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PART I

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 CONTENT OF PART I

https://wyvernrail.blogspot.com/2020/12/view-29-sample-letter-of-complaint-to.html?
m=1

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Reply Letter

6th July 2017

Elsa Chanson

Vice Principal

Malcolm High School

24 St. Ocean Avenue

New York

Dear Mrs Chanson

Thank you for your letter and I am so sorry for the mistake that occurred. I really appreciate your
complaint letter as a form of criticism so that we can do better in the future.

This error occurred due the order was soaring and our staffs were not careful in including the
address. In fact, this can’t be used as an excuse and we sincerely apologize for our
unprofessionalism.

We have sent the correct item that is 10 projectors with sound system today with our fastest
delivery service and will arrive within 5 hours.

I am pleased to enclose a 25% discount voucher for your next purchase as a measure of goodwill.

From what was happened, we learned to continue to maintain our professionalism to be more
careful in order to avoid further inconvenience to customers.

Once again, we apologize for the inconvenience that occurred and thank you for giving us the
opportunity to send you the correct item.

Yours sincerely

Nicholas Butcher

Marketing Manager

Symbols Electronics Online Store

Enc

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PART II

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 CONTENT OF PART II

APOLOGY FOR APPOINTMENT CANCELLATION LETTER

https://www.docformats.com/appointment-cancellation-letter/

1. Analyze the Situation

The situation from the letter above is, Gerry King’s daughter is supposed to meet Dr.
Carter which is Doctor Dental for a dental examination at December 20 th 3 pm, but he
canceled the appointment because of there is an illness in his family. And then, he
asking to reschedule the appointment to 2 weeks from December 20th, which means
January 3rd.

2. Analyze the Strength and weakness

First, this letter had a strong reason to cancel the appointment because someone in his
family got sick. And it was sent in 4 days before the December 20th, so the
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cancellation is not sudden and the Dr. Carter can reconsider again. And from the letter
language, this letter is had a good language tone because this letter uses the polite
language and he apologized to Dr. Carter to.

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PART III

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 CONTENT OF PART III

January 20th 2022

PT. Cekindo Bussiness International

Jakarta City

RE: Content writing

Dear Hiring manager

I read with interest your posting content writer on Job Street. I believe I possess the necessary
skills and experience that you are seeking and would make a valuable addition to your
company.

I was excited to find the content writer opportunity with PT Cekindo. Formed in my content
writer role, my successes have stemmed from essential skills, including Strong written and
oral communication in Bahasa Indonesia and English, social media knowledge, basic SEO
knowledge, research skill, and email campaigns.

For a greater presentation of my background and qualification, please review my attached

resume, I am eager to speak with you and greatly appreciate your consideration.

Sincerely

Dea Afifah

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