Republic of the Philippines

Department of Education
Region VII, Central Visayas
Division of Bohol

GRADE 9/11 – TVE/TLE (Computer System Servicing)

FIRST QUARTER
LEARNING ACTIVITY NO. 5

Type of Activity: Concept Notes/Exercises

Activity Title: Related documents

Learning Competency: Identify and use documentation relative to quality within the prescribe
standard (TLE_IACSS9-12AQS-Ib-2)

Learning Target: To identify and use documentation relative to quality within the prescribe
standard.
References:

CONCEPT NOTES
Identify and use documentation relative to quality within the prescribed standard

Document is
 piece of written, printed or electronic matter that provides information or evidence or that serves
as
an official record.  In general, a document (noun) is a record or the capturing of some event or
thing so that the information will not be lost. Usually, a document is written, but a document can
also be made with pictures and sound. A document usually adheres to some convention based on
similar or previous documents or specified requirements. Examples of documents are sales
invoices, wills and deeds, newspaper issues, individual newspaper stories, oral history recordings,
executive orders, and product specifications.
 a form of information . A document can be put into an electronic form and stored in a computer as
one or more file s. often a single document becomes a single file. An entire document or individual
parts may be treated as individual data items. As files or data, a document may be part of
a database . Electronic Document Management ( EDM ) deals with the management of
electronically-stored documents. When using certain computer application programs such as
a word processor , a document is the unit of saved work. Each document is saved as a uniquely
named file.
 In the computer industry, documentation is the information provided to a customer or other users
about a product or the process of preparing it.
 To document (verb) a fact, event, or other thing is to record or annotate it, meaning to put it into
some relatively permanent form so that it can be retrieved later.

1. Related documents are the following:

a. Service manuals - An owner's manual (also called an instruction manual) is an
instructional book or
booklet that is supplied with almost all technologically advanced consumer products
such as vehicles, home appliances and computer peripherals.
b. Operations manual / Manufacturer’s instruction manual - The operations manual is
the authoritative guidebook of how things are done in your business. It gives you an
effective way of communicating policy and procedures, and gives your employees
the independence and security they need to operate in their jobs for maximum
results.
c. Certifications - refers to the confirmation of certain characteristics of an object,
person, or organization. This confirmation is often, but not always, provided by some
form of external review, education, assessment, or audit. Accreditation is a specific
organization's process of certification.
d. Type approval certification - is granted to a product that meets a minimum set of
regulatory, technical and safety requirements. Generally, type approval is required
before a product is allowed to be sold in a particular country, so the requirements for
a given product will vary around the world.
e. Organization work procedures – A set of policies are principles, rules,
and guidelines formulated or adopted by an organization to reach its long-
term goals and typically published in a booklet or other form that is widely accessible.
 Policies and procedures are designed to influence and determine all
major decisions and actions, and all activities take place within the boundaries set by
them. Procedures are the specific methods employed to express policies in action in
day-to-day operations of the organization. Together, policies and procedures ensure
that a point of view held by the governing body of an organization is translated into
steps that result in an outcome compatible with that view.
f. Customer requirements - Particular characteristics and specifications of a good or
service as determined by a customer.
g. Forms - is piece of written, printed or electronic matter that provides information or
evidence or that serves as an official record and to be fill in or accomplish.

EXERCISES 1.2.5

1. What is a document?
2. What are the different examples of related documents?
3. Give a brief meaning of the following documents:
a. Forms
b. Certifications
c. Service manuals
d. Operation manuals
e. Organization work procedure