This document outlines the knowledge and performance assessment distribution for 5 F&B job functions: Customer Service Handling, Billing & Cashiering Control, Reservation Handling, Inventory Control, and Operation Supervision. It divides the assessment into knowledge (21%) and performance (49%) sections. Performance is further divided into work process, work output, attitude/safety, and oral sections. Various tasks are assigned for knowledge and performance assessments.
This document outlines the knowledge and performance assessment distribution for 5 F&B job functions: Customer Service Handling, Billing & Cashiering Control, Reservation Handling, Inventory Control, and Operation Supervision. It divides the assessment into knowledge (21%) and performance (49%) sections. Performance is further divided into work process, work output, attitude/safety, and oral sections. Various tasks are assigned for knowledge and performance assessments.
This document outlines the knowledge and performance assessment distribution for 5 F&B job functions: Customer Service Handling, Billing & Cashiering Control, Reservation Handling, Inventory Control, and Operation Supervision. It divides the assessment into knowledge (21%) and performance (49%) sections. Performance is further divided into work process, work output, attitude/safety, and oral sections. Various tasks are assigned for knowledge and performance assessments.
(21%) (49%) i. PROSES KERJA – 25% ii. HASIL KERJA AKTIVITI KERJA KERTAS (PRODUK/SERVIS/KEPUTUSAN)- KUIZ (6%) LAIN -LAIN (10%) TUGASAN (5%) 17% iii. SIKAP / KESELAMATAN – 5%\ iv. LISAN -2% HANDLE GUEST I561-002-3:2018- REQUEST C01/T(1/7) I561-002-3:2018-C01/PKK/P(1/4) I561-002-3:2018- C01/T(2/7) I561-002-3:2018- I561-002-3:2018-C01/PKK/P(2/4) C01/T(3/7) ATTEND TO GUEST I561-002-3:2018- I561-002-3:2018- I561-002-3:2018- COMPLAINTS C01/T(4/7) C01/KZ(1/1) C01/KL(1/1) I561-002-3:2018-C01/PKK/P(3/4) I561-002-3:2018- C01/T(5/7) DEVELOP GUEST I561-002-3:2018- RAPPORT C01/T(6/7) I561-002-3:2018-C01/PKK/P(3/4) I561-002-3:2018- C01/T(7/7) JADUAL PEMBAHAGIAN PKK
I561-002-2:2018-C02 F&B BILLING & CASHIERING CONTROL
PKK (PENGETAHUAN) PKK (PRESTASI)
(21%) (49%) i. PROSES KERJA – 25% AKTIVITI ii. HASIL KERJA KERJA KERTAS TUGASAN (PRODUK/SERVIS/KEPUTUSAN)- KUIZ (6%) LAIN -LAIN (10%) 17% (5%) iii. SIKAP / KESELAMATAN – 5%\ iv. LISAN -2% MONITOR I561-002-3:2018- BILLING AND C02/T(1/10) I561-002-3:2018-C02/PKK/P(1/5) CASHIERING I561-002-3:2018- ACTIVITY C02/T(2/10) PERFORM I561-002-3:2018- CLOSING C02/T(3/10) I561-002-3:2018-C02/PKK/P(2/5) SHIFT I561-002-3:2018- ACTIVITY C02/T(4/10) CARRY OUT I561-002-3:2018- MONEY C02/T(5/10) I561-002-3:2018- I561-002-3:2018- I561-002-3:2018-C02/PKK/P(3/5) COUNTING I561-002-3:2018- C02/KZ(1/1) C02/KL(1/1) C02/T(6/10) CARRY OUT I561-002-3:2018- TOTAL MONEY C02/T(7/10) I561-002-3:2018-C02/PKK/P(4/5) PACKING I561-002-3:2018- C02/T(8/10) CARRY OUT I561-002-3:2018- PETTY CASH C02/T(9/10) CONTROLLING I561-002-3:2018- I561-002-3:2018-C02/PKK/P(5/5) C02/T(10/10)
JADUAL PEMBAHAGIAN PKK
I561-002-2:2018-C03 F&B RESERVATION HANDLING
PKK (PENGETAHUAN) PKK (PRESTASI)
(21%) (49%) i. PROSES KERJA – 25% AKTIVITI ii. HASIL KERJA KERJA KERTAS TUGASAN (PRODUK/SERVIS/KEPUTUSAN)- KUIZ (6%) LAIN -LAIN (10%) (5%) 17% iii. SIKAP / KESELAMATAN – 5%\ iv. LISAN -2% HANDLE I561-002-3:2018- I561-002-3:2018-C03/PKK/P(1/5) TABLE C03/T(1/10) RESERVATION I561-002-3:2018- I561-002-3:2018-C03/PKK/P(2/5) ENQUIRY C03/T(2/10) I561-002-3:2018- I561-002-3:2018-C03/PKK/P(3/5) C03/T(3/10) CARRY OUT I561-002-3:2018- TABLE C03/T(4/10) RESERVATION I561-002-3:2018- C03/T(5/10) I561-002-3:2018- I561-002-3:2018- I561-002-3:2018-C03/PKK/P(4/5) I561-002-3:2018- C03/KZ(1/1) C03/KL(1/1) C03/T(6/10) I561-002-3:2018- C03/T(7/10) DELIGATE I561-002-3:2018- RESERVATION C03/T(8/10) TASK I561-002-3:2018- I561-002-3:2018-C03/PKK/P(5/5) C03/T(9/10) I561-002-3:2018- C03/T(10/10)
JADUAL PEMBAHAGIAN PKK
I561-002-2:2018-C04 F&B INVENTORY CONTROL
PKK (PENGETAHUAN) PKK (PRESTASI)
(21%) (49%) i. PROSES KERJA – 25% AKTIVITI ii. HASIL KERJA KERJA KERTAS TUGASAN (PRODUK/SERVIS/KEPUTUSAN)- KUIZ (6%) LAIN -LAIN (10%) (5%) 17% iii. SIKAP / KESELAMATAN – 5%\ iv. LISAN -2% ESTABLISH I561-002-3:2018- INVENTORY C04/T(1/7) I561-002-3:2018-C04/PKK/P(1/4) LIST I561-002-3:2018- C04/T(2/7) REQUEST I561-002-3:2018- INVENTORY C04/T(3/7) I561-002-3:2018-C04/PKK/P(2/4) NEEDS I561-002-3:2018- I561-002-3:2018- I561-002-3:2018- C04/T(4/7) C04/KZ(1/1) C04/KL(1/1) STORE I561-002-3:2018- I561-002-3:2018-C04/PKK/P(3/4) INVENTORY C04/T(5/7) ITEMS I561-002-3:2018- I561-002-3:2018-C04/PKK/P(4/4) C04/T(6/7) I561-002-3:2018- C04/T(7/7)
JADUAL PEMBAHAGIAN PKK
I561-002-2:2018-C05 F&B OPERATION SUPERVISION
PKK (PENGETAHUAN) PKK (PRESTASI)
(21%) (49%) i. PROSES KERJA – 25% AKTIVITI ii. HASIL KERJA KERJA KERTAS TUGASAN (PRODUK/SERVIS/KEPUTUSAN)- KUIZ (6%) LAIN -LAIN (10%) (5%) 17% iii. SIKAP / KESELAMATAN – 5%\ iv. LISAN -2% PREPARE I561-002-3:2018- DUTY ROSTER C05/T(1/7) I561-002-3:2018-C05/PKK/P(1/4) I561-002-3:2018- C05/T(2/7) CONDUCT I561-002-3:2018- DAILY C05/T(3/7) I561-002-3:2018- I561-002-3:2018- I561-002-3:2018-C05/PKK/P(2/4) BRIEFING I561-002-3:2018- C05/KZ(1/1) C05/KL(1/1) C05/T(4/7) CONDUCT IN- I561-002-3:2018- I561-002-3:2018-C05/PKK/P(3/4) HOUSE C05/T(5/7) TRAINING I561-002-3:2018- I561-002-3:2018-C05/PKK/P(4/4) C05/T(6/7)