Africa’s Super App

ESG Annual Report 2021

Who we are

Our Goal Our Vision Our Culture

as a super-app is to participate in the
development of Africa's economy,
starting with what has long been an
unstructured, fragmented, and informal
sector: personal transport.
is to become an impact-oriented
super-app that facilitates and
improves the day-to-day life of
local populations, driver-partners
and merchants.
is one of partnership, of
empowering our community,
having a result-driven spirit and
never forgetting:
The sky is the limit!

Our Focus
Transport
Delivery
E-Commerce
Fintech
Our offerings

Transport
Gozem provides passengers and goods transport solutions to end consumers and
businesses via its network of Champions.

E-Commerce
Gozem provides e-commerce solutions (Food/Grocery/Goods delivery) to end
consumers and vendor solutions to businesses.

Financing
Gozem provides leasing solutions for its network of Champions to enable them to
purchase the assets they need to work: Phones + Vehicles.

Digital Banking - Coming soon

Gozem will soon launch its Digital Banking solutions with Gozem Money, which will
power its whole ecosystem with easy and affordable digital transactions.

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Our market presence

We are Africa’s Super App, providing Delivery, Mobility, E-commerce and Financial Services
across 4 countries in the Sub-Saharan region.

Mali Natitingou

Senegal
Burkina
Faso Kara
Nigeria

Ivory Ghana Parakou

Sokodé
Coast BÉNIN
Cameroon TOGO Bohicon
Douala Atakpamé
Operating Country Porto-Novo
Kpalimé
Libreville Gabon Aného
Operating City
DRC Rwanda
Congo Lomé Cotonou
Launch in progress
Ouidah
Phase 1 Country

Phase 2 Country

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Are we solving a problem?
Addressing key challenges of our markets

No Public Lack of Inefficient Unsupportive Overlooked

Transport & Safety Markets Financial System Markets
Private Vehicles

African countries Most transport Transport providers The current financial The lack of
lack public transport providers are can’t find clients or system is either too investment in
services and most Moto-Taxis that have to wait long costly or Francophone Africa
people don’t own a don’t carry hours. Customers inaccessible for has created an
vehicle. This has passenger helmets, have to walk to find drivers. They can’t undersupply of
created a very large don’t have driving providers. Businesses get loans and their innovative
informal on-demand licenses, are not don’t have reliable transaction costs are businesses that
transport industry. trained and not providers to count high. should be servicing
insured. on for their delivery the everyday need
needs. of people.
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Our Key Initiatives
What drives Gozem?
Make our Champions smile
We created a new department to
make sure our focus is on
increasing our Champions’
disposable income, decrease their
cost of living, and improve their
access to education and
employability.
Reduce pollution
We strive to better understand our
sustainability drivers and enact
positive changes in all possible
areas to reduce pollution.
Create the leaders of
tomorrow
We strive to hire the best talents
and empower them through
training and provide them with the
best tools and opportunities for
growth.
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Gozem’s key initiatives
Project Description Status SDG number Drive

1. Gozem Ride Hailing Solutions Make our champions

Disposable income Active 8, 1 smile
Provide passenger reservation solutions + Financing of phone Since Nov 2018
+ Helmets + Safety Jacket + Insurance.

2. Gozem Delivery Solutions Make our champions

Disposable income Active 8, 1 smile
Enable Champions to deliver packages in addition to Since Oct 2020
passengers.

3. Gozem V+ Program Disposable income Make our champions

Active 8, 1 smile
Provide affordable leasing solutions for Champions to buy their Since Mar 2021
vehicles.

4. Gozem Maintenance Program Disposable income 8, 1 Make our champions

In Progress smile
Provide pre-paid, scheduled maintenance services. Scheduled Q2 2022

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Gozem’s key initiatives
Project Description Status SDG number Drive

5. Gozem Assistance Program Make our champions

Disposable income In Progress 3 smile
Provide immediate assistance and cash advance solutions in Scheduled Q2 2022
case of accident.

6. Women empowerment Disposable income Make our champions

In Progress 5 smile
Enable women's access to cheaper vehicles and job Scheduled Q2 2022
opportunities in the transport industry.

7. Gozem V+ Electric Program Eco-friendly Make our champions smile

In Progress 12 + Reduce pollution
Provide electric vehicles to improve driving conditions, Scheduled Q2 2022
decrease costs while polluting less.

8. Gozem Champion Academy Skills Make our champions

In Progress 4 smile + Create the
Provide courses to our Champions to improve their Scheduled Q1 2022 leaders of tomorrow
knowledge, technical skills, and give them access to
professional certifications.
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Gozem’s key initiatives
Project Description Status SDG number Drive

9. Food Program Cost of living Make our champions

Active 2
smile
Provide grocery packs to our Champions and their family, with Since July 2021
zero margin for Gozem and cheaper prices than the market.

10. Health InsuranceCost Health Make our champions

of living Cost of living Active 3 smile
Provide a prepaid insurance for our Champions and their Since July 2021
entire family.

11. Gozem Graduate Training Program Skills Create the leaders of

Active 4 tomorrow
Develop newly graduates’ skills by introducing them to Since Nov 2021
multiple areas of the company, preparing them to becoming
future leaders.

12. Use of solar energy and recycling Reduce pollution

Eco-friendly In Progress 12, 7
Adopt practical and sustainable eco-solutions by using solar Scheduled Q2 2022
energy for electricity, and recycling in our offices.
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Gozem aligned with Sustainable Development Goals (SDGs)
Good health and well-being Sustainable Energy
Ensure healthy lives and promote Ensure access to affordable, reliable,
well-being for all at all age. sustainable and modern energy for all.
2 initiatives
1 initiative
No Poverty
End poverty in all its forms Zero Hunger
everywhere. End hunger, achieve
4 initiatives food security and
improved nutrition and
promote sustainable
Women Empowerment agriculture.
Achieve gender equality
and ensure women’s full 1 initiative
and effective participation
and equal opportunities Responsible consumption
for leadership.
and production
1 initiative Ensure sustainable
consumption and
Quality education production patterns.
Ensure inclusive and equitable quality
1 initiative
education and promote lifelong Economic growth
learning opportunities for all. Promote sustained, inclusive and sustainable
2 initiatives economic growth, full and productive
employment and decent work for all.
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4 initiatives
What we’ve delivered so far
How we impacted our Champions

Earnings

4,521 6.5m+ $7.5m+ $167

Active Trips since 2018 Earnings Average
Champions in generated via monthly
Q4 2021 Gozem earnings

Costs

2,000+ 4 000+ $3m+ 50%

Vehicle Phones Accessed by Cheaper
financed financed Champions for interest rate
leasing

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How we engaged our community

Digital presence & merchants

1M+ 4 Star 500+ $391K+

Downloads Play Store Merchants Earned by
since 2018 rating digitally merchants
trained

Employees & graduates

57% 35 79% Launch

Increase in Employee NPS Employee of Graduate
workforce in retention rate Training
2021 in 2021 Program

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Zooming in on some initiatives
Initiative 3: Gozem V+ Program

Content:
Leasing of the following equipment over
Easy
a 15-48 month period access
- Vehicle (Bike, Tricycle, Car)
- Safety Equipment (Helmets, jacket)
- Phone

Benefits:
- Accessibility: Every professional Flexible
transport provider that passes our duration
Interview and KYC can access our V+
program
- Payments: Daily payments are directly
collected on your Gozem wallet
- Price: With equivalent annual interest
rates of 35-45%, Gozem is up to 50% 50%
more affordable than the informal cheaper
market financing

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Initiative 7: Gozem V+ Electric Program

In our quest to be cost-effective for our drivers and have as low

emissions as possible, we have decided to head towards electric
bikes.

Since November 2021, we have started testing different electric

bikes to be able to offer them to our drivers. For more
convenience, we are planning to have recharge points that will
be alimented by solar energy during the day.

By doing so, we significantly decrease our footprint, we enable our

drivers to have more savings as there is a lower maintenance and
they no longer have to pay for gas.

Decrease in gas emission

Increase on savings
and noise pollution

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Initiative 8: Gozem Champion Academy

Part of our Smiling Champion program, we are building a

training program that will focus on developing our Champions’
skills.

We want to give our driver-partners the opportunity to acquire

more specialized skills, by focusing first on those required to
perform as professionally as possible on the job: customer service
courses and mastering the use of the GPS.

The second phase will add classes that benefit them in the long
run, whether they stay with Gozem or not: financial literacy
courses, fatigue management, job interview preparation
classes…

Not only will these courses empower our Champions, but it will
also guarantee a higher client satisfaction.

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Initiative 11: Gozem Graduate Training Program

Graduate rotational programs are a tremendous way to train future leaders and
help them understand thoroughly the key functions of a company. Such programs
give them a view of the entire business and round out their experience.

Our Gozem Graduate Training Program chose African talents coming from the best
local business schools. They follow a thorough training in management and
leadership, so as to become our future heads of departments or contribute to
Gozem’s expansion in other countries.

Through this 2 year rotational program, the graduates will go in-depth into Gozem’s
core values and mission, rotate in each department, receive training and end the
program by becoming one of Gozem’s next top leaders.

Since such programs are rare within sub-Saharan countries, Gozem wants to set the
example and encourage other local businesses to uplift and train new graduates
to become future managers.

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 Gozem,
constantly pushing forward!
gozem.co