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  • Enterprise Systems 4.1 ERP Implementation Considerations

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    watwiboon praemongkol
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    Enterprise Systems Session 4 focuses on the managerial considerations needed for a successful ERP implementation. Change management is defined as the systematic approach for dealing with change from both an organizational and individual level during business transformations involving communication, training, and process changes. Successful business transformations require more than just technology and involve managing the people, processes, and technology aspects together through the art and science of change management.

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    Enterprise Systems 4.1 ERP Implementation Considerations (1)

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    Enterprise Systems Session 4 focuses on the managerial considerations needed for a successful ERP implementation. Change management is defined as the systematic approach for dealing with change from both an organizational and individual level during business transformations involving communication, training, and process changes. Successful business transformations require more than just technology and involve managing the people, processes, and technology aspects together through the art and science of change management.

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    27 views7 pages

    Enterprise Systems 4.1 ERP Implementation Considerations

    Uploaded by

    watwiboon praemongkol
    Enterprise Systems Session 4 focuses on the managerial considerations needed for a successful ERP implementation. Change management is defined as the systematic approach for dealing with change from both an organizational and individual level during business transformations involving communication, training, and process changes. Successful business transformations require more than just technology and involve managing the people, processes, and technology aspects together through the art and science of change management.

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    of 7

    Enterprise Systems

    Session 4
    Learning Objectives
    Explore managerial
    considerations needed during
    ERP implementation.
    What Really Went Wrong With Target Canada
    Definitions
    • In simple words: “the people side of technology
    project”

    • In general business terms: “systematic approach


    to dealing with change, both from the
    perspective of an organization and on the
    individual level”

    • For the context of ES: “business transformation


    through activities of communication, training, and
    process change”
    Source: Hardcastle, Phelan, and Martin (Gartner)

    What’s Involved? PPT


    People and Technology
    Process and Technology Without Process
    Without People
    Alienation and turnover
    Technology Automated chaos and confusion
    Poor customer service
    Underutilized systems Automated
    Alienation
    Chaos
    Sweet The Art and Science of
    Spot Change Management
    Process People
    Frustration People and Process
    Without Technology
    Frustration and inefficiency
    High cost of operation

    Successful Business
    Transformation Needs
    More Than Technology

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