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  • Device Delivery & How To Activate-COL

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    Johan Chan Piña
    12 views6 pages
    The document outlines the device delivery and activation process, including what is included in the device box (though wall chargers may not be), delivering the device to the customer, and assisting them with the no hassle activation process which involves calling an activation phone number, waiting for activation, receiving an email confirmation, and potentially power cycling the device. It also provides an activation number and steps to take if the customer is unable to activate the device on their own.

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    Device Delivery & How to Activate-COL

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    The document outlines the device delivery and activation process, including what is included in the device box (though wall chargers may not be), delivering the device to the customer, and assisting them with the no hassle activation process which involves calling an activation phone number, waiting for activation, receiving an email confirmation, and potentially power cycling the device. It also provides an activation number and steps to take if the customer is unable to activate the device on their own.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    12 views6 pages

    Device Delivery & How To Activate-COL

    Uploaded by

    Johan Chan Piña
    The document outlines the device delivery and activation process, including what is included in the device box (though wall chargers may not be), delivering the device to the customer, and assisting them with the no hassle activation process which involves calling an activation phone number, waiting for activation, receiving an email confirmation, and potentially power cycling the device. It also provides an activation number and steps to take if the customer is unable to activate the device on their own.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 6

    Device Delivery & Activation

    Process
    Device Delivery
    What’ll be found in the box?

    NOTE: Make sure


    your customer
    understands their
    part in the delivery & Wall chargers not included with iPhone 11
    & activation process or S21 and above.
    Device Delivered No Hassle Device Activation

    1. Before you Activate:

    2. Activation:
    AT&T Activation Phone Number:
    877-782-8870
    Device Delivered
    No Hassle Device Activation

    Wait a few seconds while the phone activates

    An email confirmation will be received that device is now active

    Customer may need to power cycle the device off and back on.

    That’s it!
    Customer Unable to activate
    device
    Scenario
    • The Tower phone number will also
    be provided to the cx in case
    additional help is needed with
    activation.

    • We should follow the steps in Trello


    to provide the customer with
    assistance.

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