Trade-In

Promotions
AT&T Wireless | National Promotions
PREMIUM DEVICE TRADE-IN OFFER!

$290+ Trade-in $95+ Trade-in $35+ Trade-in

Value Value Value

$1,000 (Z Flip3 5G)

$1,000 $800 $800 (Pixel 6 Pro, S21 5G, S21 Ultra

5G & Z Fold3 5G)

(iPhone 13 Pro & Pro Max) (iPhone 13’s) $350 (iPhone 13 series)

VIA MONTHLY BILL CREDITS! VIA MONTHLY BILL CREDITS! VIA MONTHLY BILL CREDITS!

Requires activation on an installment agreement and Unlimited Plan. 2-3 bill cycles to apply.
Att.com/tradein
AT&T Trade-In
HYLA Process
HYLA/Flipswap

Tower Trade-In Initiating

process:
Go to: http://att-dealer.flipswap.com

Login Information:

• ATTUID: RSA’s ATTUID

• Store Inventory ID: qmvlc (all lower
case)
• First-time Password: Welcome1
Open trade-in tool and select trade-in device
Step 1 – Search for trade-in device Step 2 – Select correct trade-in device

Search using
customer’s device
model. Phone #
Search not
functioning as
intended.
Assess the device condition (honestly)
Step 3 – Answer all device condition questions

Note: We are assessing

the phone as it appears
(or as is indicated verbally by
Customer).

If this does not match up

what AT&T finds upon
the phone, the customer
not receive their
promotional credits.
Select “YES” to ship materials to customer
Step 4 – Select how the customer wants to complete EACH TIME, EVERY TIME:
their trade. Print label and use own packaging or have
shipping materials sent to customer Expand the list
and ENSURE you
have chosen the
right promotion.

Step 5 – Select applicable promotion by expanding list

and confirm attestations

Following up on a Flipswap/HYLA trade-in, after

the fact, is difficult and time consuming. Get it right
when submitting!
Enter device details and proceed to check out

Step 6 – Provide trade-in device details

(Important the phone number matches the line being
Provide Trade-in Device Details
purchased)

Note: If the Trade-In Device is not present, you

can direct the customer to call the person with
or show them how to access via their app or bill!

Step 7 – Select “Checkout” to proceed with completion

of trade-in quote
Review quote and attestation with customer
Step 8 – Review trade-in quote with customer and read attestation
Enter customer’s shipping address and save quote
Step 9 – Enter customer address where AT&T will
ship trade-in packaging materials, and select
“Save Quote” ithin 10
Customer receives confirmation email & shipping materials
Step 10 – Customer receives acknowledgement email
White padded box – customer will use this to send
their trade in back to HYLA. This is a separate box than the box the shipping box
customer’s new device arrives in. shipping box

For multiple trade-ins, return shipping labels can be distinguished by

customers phone number listed.

shipping box
(214)-888-8888

Customer has 30
days to ship in
device to receive
quoted trade-in
value
After device is received and processed, payment is issued
Step 11 – Customer receives a confirmation email when device is received
Trade-In | Shipping Process
Customer will receive SEPARATE, prepaid packaging to ship previous
device(s) to AT&T.

Customers have 30 days to ship old device to receive promotion billing credit(s)
or credits will not be applied.

Customers receive immediate email(s) with device checklist, FAQs tracking

numbers and the AT&T Trade-In Dept. contact information.

AT&T Trade-In Program: ATT.COM/TRADEIN

Trade-In | Credits & Billing cycles

Promotion credits are applied over 36-month device installment

period.

Promotion credits take up to 3 billing cycles to appear on the

customer’s bill.

Any device payments made will be applied in credits over 36-

month installment period (retroactive)

Any remaining balance on device(s) must be paid in full BEFORE

trade-in takes place; there is no buy-out offer.
How to Track a Trade-In