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  • Returns COL

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    Johan Chan Piña
    14 views6 pages
    A customer wants to return a device they purchased. There is a 14-day buyers remorse period where the customer can return the device for any reason and receive a full refund. The customer can contact support to generate a return label, place the device in the box and apply the label. If the device was activated, the customer will receive a tax refund within 7 business days of returning it.

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    Original Title

    Returns-COL (1)

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    A customer wants to return a device they purchased. There is a 14-day buyers remorse period where the customer can return the device for any reason and receive a full refund. The customer can contact support to generate a return label, place the device in the box and apply the label. If the device was activated, the customer will receive a tax refund within 7 business days of returning it.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    14 views6 pages

    Returns COL

    Uploaded by

    Johan Chan Piña
    A customer wants to return a device they purchased. There is a 14-day buyers remorse period where the customer can return the device for any reason and receive a full refund. The customer can contact support to generate a return label, place the device in the box and apply the label. If the device was activated, the customer will receive a tax refund within 7 business days of returning it.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 6

    Customer Wants to Return Device

    Return Process

    14-day Buyers Remorse Period (BRE)


    Day 1 begins the day after the device shipment date (when device leaves
    warehouse).
    Return Process
    Option #2

    Customer Contacts Tower Support to generate return label

    Return: Place device in the box and apply return label

    Activated Tax refund received within 7 business days (after 7 days escalate)
    Device

    https://trello.com/c/QLLoqfgB
    Pull up Trello, go to Returns Hub
    Return Process - Newgistics
    www.returnscenter.smartlabel.com

    • Username: mobility
    • Password: your UID
    Return Process - Newgistics

    Create your own label

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