SIGNAVIO PROCESS INTELLIGENCE HOMEWORK

The following exercises will guide you through the functionality of Process Intelligence and
provide an introduction into the most important widgets. After the deep dive, you know how
Signavio Process Intelligence works.

The process is based on a simplified Order-to-Cash scenario of an international company,

which sells high quality fai–r-trade T-shirts with prints on it. The customer can either order a
pre-printed shirt from the online shop or can decide for a custom print. In both cases, a
prepayment is required before the order gets shipped.

PROCESS ASSUMPTIONS

The process we will be analyzing is a very basic Order-to-Cash process of a small online shop
for textiles. To facilitate the training the following assumptions have been made:

● One order equals one case

● Two types of goods: printed and non-printed products
● Premium and standard customers
● Express Shipment only for premium customers
 ● If an order is cancelled the customer gets repaid

Available Events Available Attributes

❏ Receive Customer Order ❏ Case ID

❏ Receive Payment ❏ Customer ID

❏ Send T-shirt to Printing ❏ Order Amount in EUR
❏ T-shirt Printed ❏ Order Status (Delivered | Canceled)
❏ Receive T-shirt from Printing ❏ Payment Type (Credit Card | Bank Transfer)
❏ Ship Goods Express ❏ Type of Goods (T-shirt | T-shirt with Print)
❏ Ship Goods Standard ❏ Customer Type (Standard | Premium)
❏ Receive Delivery Confirmation ❏ City (Houston, New York, San Francisco, Miami,
❏ Order Canceled Boston)

❏ End time (Event Attribute)

SECTION 1: PI USE CASE QUESTIONS (PLEASE USE OUR PI INVESTIGATION FROM THE BOOTCAMP)

Create a new Investigation called “[Your Name] SPI Bootcamp Homework“ in a workspace
and process where the eventlog and case attributes are available.
Q1: Explore the process flows in the process discovery widget (add the widget if not
available yet). Add activities and sequences. How often is a t-shirt printed directly after
order cancellation?
a) 4 times
b) 40 times
c) 36 times
d) 72 times
Q2: Add a breakdown widget (attribute type) with the average cycle time as input and
group it by city. Which city has the highest average cycle time?
a) Washington with 12d 10h
b) San Francisco with 14d 9h
c) Miami with 15d 7h
d) None of the above is correct

Q3: Now filter your entire investigation by date regarding cases starting from 1st of
August 2017. Using the same breakdown widget like in Q2: Which city has the highest
average cycle time?
a) Washington with 16d 15h
b) Washington with 16d 10h
c) Washington with 16d 1h
d) None of the above is correct

SECTION 2: PRODUCT QUESTIONS

Q4: When using the Signavio ETL feature, what is the minimum number of SQL statements
which are added to generate event logs with case attributes
a) 3 - namely in business objects, event collectors and case attributes
b) 2 - event collectors and case attributes
c) 1 - namely business objects
d) 4 - namely two event collectors and two case attribute scripts

SECTION 3: PROJECT QUESTIONS

Q5: Which prerequisite(s) are relevant before conducting a value identification workshop
on a project?
a) Data & business validation is finalized
b) PI Use cases have been captured and prepared
 c) The sponsor agrees to continue with the concept post-project and act on at least 1-2
use cases
d) The handover session has been scheduled

Q6: Which role(s) are at a minimum at a customer required for a successful PI project?
a) Process improvement lead
b) Data scientist
c) Business Process Expert
d) Sponsor