SHIELA MARIZ B.

DE LOS REYES
BSBA 311

Answer the following (2 items x 10 points):

1. How can ABB achieve their main objective for their quality initiative by applying the step-by-step
guide of organizations in ISO 9000 certification?-

In order for ABB achieve their main objective for their quality initiative, here is the step-by-step guide
in ISO 9000 certificatio

 They must have a quality manual or upgrade if there’s an existing quality manual that describes
how their organization will assure the quality of their products or services.
 Having the document procedures that describe how the processes in terms of design,
production,and improvement will be accomplished. Also, it includes procedures for management
reviews andaudits.
 Secure the commitment of the top management to Quality Management Systems (QMS) and
continual improvement.
 Ensure that customer requirements are determined and consistently met by the organization.
 Hire an accredited registrar company to examine the systems, processes, procedures, quality
manual, records, and related items of the organization. If everything is in order and if the
registraris convinced that the organization is effectively using the QMS, registration will be
granted. Otherwise, the registrar will inform the organization pertaining to the areas that require
improvement, and another audit will be scheduled.
 Conduct internal audits to ensure that the systems, processes, and procedures are working
effectively.

2. What is the importance of ISO 9000 certification in integrating quality in the business process of
ABB?

- The importance of ISO 9000 certification in integrating quality in the business process of ABB will
help them to gain more benefits through the use of this international standard for quality
management systems. First, it will improve customer satisfaction by fulfilling customer requirements,
achieving continual improvement of organizational performance and competitiveness, also the
processes, products, and services, lastly complying with regulatory requirements. By the means of the
objectives, even investors will be attracted when you use the ISO 9000. Not just for customers, but
also for reducing product-liability risks and improve marketability