1.

How can ABB achieve their main objective for their quality initiative by applying the step-by-step
guide of organizations in ISO 9000 certification?
a. The organization's guide for ISO 9000 certification consists of seven steps. To ensure that
fulfill the primary goal of the ABB company's quality strategy. The first step in the ABB
company's quality assurance process is to create a quality manual. The document
procedure is the second. Securing the Quality Management System's Commitment
comes next. Employed a certified registrar as well. Internal auditing comes next, and the
ABB company's continuous auditing comes last.

2. . What is the importance of ISO 9000 certification in integrating quality in the business process of
ABB?
b. ABB's ISO 9000 accreditation is valuable because it offers them an edge over competitors not
just in terms of business procedures but also in terms of business owners and analysts. The
ABB has the ability to grow into new markets and acquire more clients. Because ISO 9000
emphasizes self-analysis and operations management difficulties, it has enhanced internal
communication within firms by encouraging departments or internal areas to connect with
one another. This enables departments or other internal regions within a business to
interact with one another in order to better understand the needs and preferences of its
internal customers. ABB has a quality management standard that outlines steps for raising
customer satisfaction thanks to its integration of ISO 9000. ABB's increased success is largely
due to the integration of a quality management system, which boosts productivity, lowers
unnecessary costs, and maintains process and product quality.