Food Tastes Best When It's On Time

Food Delivery
Agencies
Comparision Chart
Team Details
100

75

19BBS0086 - Saikrishna S 50
19BBS0094 - Charan Bhogaraju
19BBS0099 - Divyabrata Dasgupta 25

19BBS0113 - Ish Jain 0

19BBS0120 - Nikhil Agarwal MAR 20 MAY JUL AUG OCT 20

19BBS0130- Swarnim Tiwari

19BBS0147 - P Ravindran
1) Reliability
It is the ability to perform the promised
service dependably and accurately.
Reliability means that the company delivers
on its promises-promises about
delivery,sevice provision, problem
resolutions and pricing.
Customers want to do business with
companies that keep their promises,
particularly their promises about the service
outcomes and core service attributes.
2) Responsiveness
It is the willingness to help customers and
provide prompt service.
This dimension emphasizes attentiveness and
promptness in dealing with customer’s
requests, questions, complaints and
problems.
Responsiveness is communicated to
customers by length of time they have to wait
for assistance, answers to questions or
attention to problems.
3) Assurance
It means to inspire trust and confidence.
Assurance is defined as employees’
knowledge of courtesy and the ability of the
firm and its employees to inspire trust and
confidence.
This dimension is likely to be particularly
important for the services that the customers
perceives as involving high rising and/or
about which they feel uncertain about the
ability to evaluate.
4) Empathy
It means to provide caring individualized
attention the firm provide its customers.
Empathy is an additional plus that the trust
and confidence of the customers and at the
same time increase the loyalty.
Showing empathy to customers means
ensuring your company showcases your care.
Training employees on how to provide
excellent and empathetic service—where
smiles and engaging conversation occur
regularly—can help you exceed expectations.
 Menu

Food Delivery Agencies

UberEats Swiggy

Dunzo Zomato
 R Reliability
One can always track their food online.
It grants you the advantage of great
offers and coupons which you can
utilise and get a good amount of
discount. This means that you can call
how much ever you want
A Assurance
All you need to do is type in your
location and select your order. It
allows its service all over India
Restaurant quality is maintained
through hygiene standards
Responsiveness R
Zomato helps build them a social media
presence. The restaurants get seen. This
results in a restaurant attracting more
customers.
It increases the number of orders per day
of a restaurant. Higher sales!
Empathy E
“Who are the Restaurant
partners? What do we know
about our customers? How to
best serve both needs”
 R Reliability
One can always track their food online.
It grants you the advantage of great
offers and coupons which you can
utilise and get a good amount of
discount. This means that you can call
how much ever you want
A Assurance
All you need to do is type in your
location and select your order. It
allows its service all over India
Restaurant quality is maintained
through hygiene standards
Responsiveness R
Identify with our experiences and understand
the behaviour behind an insight. We had to
move beyond the impression of ‘just a
regular meeting’ keeping the content
engaging and relatable, motivating the
audience to walk around the room rather
than blankly staring at the screen for hours.
Empathy E
“Who are the Restaurant
partners? What do we know
about them and the business
they manage daily?”

 R Reliability Responsiveness R
Bringing good food into your everyday.
'Yes Uber Eats is not reliable I
That's our mission. Promotion The company
placed order 2 times , bothering the
periodically introduces food festivals, offers,
times my order was not delivered
and incentives for its customer base through
...neither any response from the
email marketing. Foodpanda uses social
customer service ' said by one
media platforms to launch its
beloved customer
advertisements.

A Assurance Empathy E

'uber eats also consistently reminds its riders Obvious issues from only a single order ·
about quality assurance, fast and efficient Contactless delivery option · Lack of
delivery service, as well as health and safety empathy in customer support in a
minimal scale
 R Reliability Responsiveness R
Dunzo services are very Poor in customer

Dunzo agencies Provides good

services
services to the public. This app

provides good offers to the

customers especiality ouring festival

times

A Assurance Empathy E

Customer Trust is very important for any

Customer Trust is very important for

service providers Dunzo has good Assurance

any service providers Dunzo has good

in the public Customers trust the company

Assurance in the public Customers trust

especially on delivery agents to the food on

the company especially on delivery

time agents to the food on time

Thank You!