SERVICE SCIENCE &SERVICE

OPERATIONAL MANAGE MENT

MGT3016 Lab Activity:1
19-07-2022
 TEAM MEMBERS
1. SAIKRISHNA (19BBS0086)
2. CHARAN (19BBS0094)
3. DIVYBRATA (19BBS099)
4. ISH JAIN (19BBS0113)
5. NIKHIL (19BBS0120)
6. SWARNIM (19BBS0130)
7. RAVINDRAN (19BBS0147)
 EASY MART
Stock Viewing Booth
Customers can see the whether the item is available or not

Car servicing while at parking

Service your car at the parking of the supermarket all at one
place.

Drive-Thru option for customers

Imagine drive-thru for a super market instead of fast food

retail or shop

Electric trolley with a space to carry humans

An electric trolley that can also carry people and they can
drive around.

Robotic Food court

Customers will receive food using automation process

Kids Zone
There will be a provision to keep your kids engaged while
you are at shopping.

Reward Points
Customers will receive reward points on their monthly
purchases.
 STOCK VIEWING
BOOTH
Stock Viewing Booth service will provide customer
with the option to see whether the product
required by him/her is available or not and if
available where it could be found in the super
market. If the product is not available, it can also
show that by which date it would be back in stock.

Suppose if the booth is not working or if the data shown by the

booth is incorrect ,then we can place an employee at the
entrance where he/she can guide the customers whether the
required product by customer is available or not and if available,
then where he/she can find it. The employee can also tell when
the product will be back in stock.

While at parking if in case you
want to get your car or vehicle
serviced then there is a provision
for this in the parking area.
Time saving
No need to go to garage
All included on the parking
fees
CAR
SERVICING
WHILE AT
PARKING
If in case the car servicing is not
available at the moment, then to
tackle this situation, our store
provides you with a free service
next time when you visit.
You get both the services at one
stop!!
 DRIVE-THRU

SERVICE
We all know about drive-thru outlets for
MacDonalds and other food retail shops.

Here you can order items on the supermarket

application using your phone or even your car
play or android auto in your vehicle and can pay
online or on delivery.
By the time you reach the supermarket, your
order will be ready and packed!!
What a time saver and so efficient and fast!

What if the drive-thru service fails or is not available?

Maybe due to a large number of orders or some
application bug or update.

ALTERNATIVE? Well, we have a solution!

Apologies of course.
Need immediately? Our staff is on it!
Not urgent? Rest assured we will deliver it to you!

 ELECTRIC
SITTING TROLLEY
An electric trolley that can also carry people
and they can drive around. It makes the
whole experience a lot more relaxing and
easy to carry large amounts of products..

To prevent everyone from using it just

for leisure the setup would be charged
per time usage.
Speed and ease of use takes high
priority for its successful
In case of breakdown of devices implementation.
we can have manual trolleys. Collision prevention is required to avoid
Also we could have some helper any accidents. This may be
staff that can assist those in implemented by using mobile
need communication technology and
Trolley lanes to prevent jamming proximity sensors for safe environment.
during high traffic times could
be designed.
 ROBOTIC
FOOD COURT
We all know about that people always search for food court
for the places where they visit so in our supermarket we
also have a food court but with a little twist it is automated!

It takes the necessary amount of the frozen ingredients

from the refrigerators, puts them into hot spinning woks,
cooks and them for a set time, and finally pours the hot
meal into the ready bowl.

Though the orders are made via touchscreen panels, cash is also
acceptable. There are not many sitting places; much food is prepared
for take-out. The human staff take care of guiding the customer
through the ordering process if needed. They also welcome the
visitors at the door, consult about the available dishes and serve
them with a smile

What if the automation faulters, the staff will cater and

take your order to provide your order comfortably .
 KIDS ZONE
There will be an area
especially reserved for the
kids below the 6-years age
group. The parents might
leave their children there
until they finish their
shopping.
What if there is no play area
available? will the people
with small kids be able to
If the area is not available shop peacefully?
then we can employ the

care-takers to take care of

the kids while the parents
are shopping.
 Customers will receive
REWARD reward points on their
monthly purchases on a
POINTS minimum purchase of
₹1999.
They may redeem these
points on their future
purchases.

If in any case, customers

do not receive these
points within 7 days then
they will receive some
extra coupons which they
can redeem instantly
whenever they are coming
for shopping.
THANK YOU!