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SSI 1M Telesurvey

SSI December 2022 Jan Feb 2022

Outlet Name W9

1 AI 98.3
98.3 YTD 2022
YTD Last Year 98.3
2 Dealer 99.4
99.4 YTD 2022
YTD Last Year 99.5
3 Kharisma Sentosa Group 99.4
99.3 YTD 2022
YTD Last Year 99.6
4 Prima Parama Group 99.2
99.3 YTD 2022
YTD Last Year 99.7
5 Armada Auto Tara Group 100.0
100.0 YTD 2022
YTD Last Year 99.9
6 Asco Group 99.4
99.5 YTD 2022
YTD Last Year 99.7
7 Astrido Group 99.8
99.7 YTD 2022
YTD Last Year 99.7
8 DAW Group 98.8
99.0 YTD 2022
YTD Last Year 99.1
9 KZU Group 99.6
99.3 YTD 2022
YTD Last Year 99.3
10 PRM Group 100.0
99.0 YTD 2022
YTD Last Year 99.8
11 TMS Group 99.8
100.0 YTD 2022
YTD Last Year 99.9
12 Tunas Group 99.4
99.6 YTD 2022
YTD Last Year 99.6
13 Jujur Jaya Sakti 96.0
97.7 YTD 2022
YTD Last Year 96.7
14 MRM Group 98.8
99.2 YTD 2022
YTD Last Year 99.2
15 Serba Mulia Abadi Group 99.9
99.5 YTD 2022
YTD Last Year 99.4
16 Astrido Rejeki 100.0
99.4 YTD 2022
YTD Last Year 99.6
17 Armada International Motor Group 99.2
99.7 YTD 2022
YTD Last Year 99.8
18 MZU Group 99.3
98.9 YTD 2022
YTD Last Year 98.9
19 SZU Group 100.0
98.4 YTD 2022
YTD Last Year
20 Jolo Group 99.6
95.5 YTD 2022
YTD Last Year 97.4
21 Karunia Motor 97.5
96.2 YTD 2022
YTD Last Year 98.1
22 Kharisma Sejahtera Group 100.0
99.9 YTD 2022
YTD Last Year 99.7
23 Nusantara Indah 95.7
95.8 YTD 2022
YTD Last Year 96.1
24 Capella Medan Group 98.7
99.1 YTD 2022
YTD Last Year 99.0
25 Encharta Indonesia 99.9
100.0 YTD 2022
YTD Last Year 99.4
26 Surya Sentosa 100.0
100.0 YTD 2022
YTD Last Year 100.0
National SSI 98.8
98.8 YTD 2022
YTD Last Year 98.9
Mar Apr 2022 Mei Jun 2022 Jul Agust 2022 Sep Okt 2022 Nov Des 2022

W8 W8 W8 W8 W1 W2 W3 W4 W5

98.3 98.4 98.3 98.6 98.1 97.7 97.6 97.9 98.0

99.4 99.3 99.4 99.4 99.2 99.2

99.0 98.6 99.7 99.6 99.8 99.8

99.8 99.2 99.4 99.4 98.7 98.7

100.0 100.0 100.0 100.0 100.0 100.0

99.7 99.4 99.5 99.5 99.8 99.8

99.1 99.8 100.0 99.7 99.8 99.8

98.8 99.6 98.7 98.7 99.9 99.9


99.5 99.4 99.1 100.0 97.6 97.6

99.6 100.0 99.1 98.0 96.9 96.9

100.0 100.0 100.0 100.0 100.0 100.0

99.7 99.7 99.2 99.6 99.6 99.6

97.6 99.8 96.0 99.0 98.4 98.4

99.8 98.8 99.7 99.1 98.5 98.5

98.3 99.5 99.8 99.8 100.0 100.0

100.0 100.0 98.4 100.0 95.5 95.5

100.0 100.0 99.7 100.0 98.8 98.8

100.0 97.9 98.3 99.8 96.6 96.6

100.0 96.0 99.0 98.3 100.0 100.0

96.1 94.3 95.3 92.7 94.2 94.2

96.9 95.1 97.7 93.1 96.9 96.9

99.8 100.0 100.0 100.0 99.1 99.1

94.3 95.8 100.0


98.9 99.1 99.1 99.5 99.1 99.1

100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0

98.9 98.9 98.8 99.0 98.1 97.7 97.6 98.5 98.5


Dealershi
Sales Initiation Deal & Paperwork Sales Person
p Facility
(19.1%) (17.9%) (20,2%)
(0.0%)

Kemudahan mencari informasi terkait Daihatsu

pembayaran, baik tunai ataupun kredit yang di

Kepuasan terhadap pelayanan sales secara


Kemudahan mencapai kesepakatan untuk
Kepuasan terkait fasilitas dealer Daihatsu
Penjelasan wiraniaga saat menjelaskan

Kepuasaan terkait proses administrasi


transaksi final

keseluruhan
Nov Des 2022

alami
W6 W7 W8 W9 W10
Q2 Q3 Q4 Q5 Q6 Q9
97.9 97.8 97.2 97.9 97.4 97.6 97.6 97.7
97.8 98.3 97.8 98.1 98.2 98.3

99.1 99.1 98.9 99.1 98.6 99.0 99.2 99.1


99.1 99.3 99.1 99.3 99.3 99.4

99.8 99.8 99.6 100.0 99.2 99.6 100.0 100.0


99.0 99.2 98.9 99.4 99.2 99.3

98.7 98.7 98.5 98.5 97.7 98.5 98.5 99.2


99.2 99.2 98.9 99.2 99.2 99.3

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0

99.8 99.8 99.7 100.0 99.0 99.4 99.7 100.0


99.4 99.6 99.4 99.4 99.5 99.4

99.8 99.8 99.6 100.0 100.0 99.6 99.6 99.6


99.7 99.6 99.7 99.7 99.5 99.6

99.9 99.9 100.0 100.0 100.0 100.0 100.0 98.6


98.3 98.9 99.0 98.9 98.8 99.1
97.6 97.6 97.0 97.5 96.5 98.0 98.0 98.0
99.2 99.3 99.1 99.4 99.3 99.3

91.7 91.7 93.3 93.3 83.3 93.3 86.7 86.7


98.8 99.0 98.5 98.6 98.6 99.0

100.0 100.0 100.0 100.0 99.6 100.0 100.0 100.0


99.9 100.0 99.9 100.0 99.9 100.0

99.6 99.6 99.2 99.7 99.5 99.7 99.7 99.4


99.3 99.5 99.5 99.6 99.5 99.6

98.4 98.4 100.0 100.0 96.0 96.0 100.0 96.0


97.1 98.2 95.8 97.1 98.0 97.8

98.5 98.5 98.1 98.6 97.1 97.6 99.0 99.0


99.0 99.2 99.0 99.0 99.1 99.3

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.3 99.0 99.3 99.5 99.7 99.5

95.5 95.5 95.0 95.0 97.5 95.0 95.0 95.0


99.3 99.3 99.5 99.3 99.3 99.5

98.8 98.8 98.8 98.8 98.8 98.8 98.8 98.8


99.5 99.6 99.6 99.7 99.7 99.7

96.6 96.6 94.3 92.9 97.1 92.9 95.7 95.7


98.1 98.7 98.8 98.4 98.8 98.6

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.1 98.1 96.9 98.5 97.3 98.8

94.2 94.2 91.7 93.3 95.0 95.0 93.3 96.7


93.9 95.6 95.5 95.6 95.5 94.8

96.9 96.9 96.0 96.0 92.0 96.0 97.0 95.0


95.9 96.5 94.3 96.4 96.6 96.1

99.1 99.1 99.1 99.1 99.1 99.1 99.1 99.1


99.8 99.9 99.9 99.8 99.8 99.9

95.0 95.8 93.3 95.0 95.8 95.0


99.1 99.1 99.1 99.1 98.2 99.1 99.4 99.1
98.7 99.1 98.3 99.1 99.1 99.4

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.8 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0

98.4 98.3 97.8 98.3 97.8 98.1 98.2 98.2


98.5 98.8 98.4 98.7 98.7 98.8
Sales Person Delivery Timing Delivey Process
(20,2%) (21.4%) (21.4%)

Kemampuan menjawab pertanyaan saat proses


Ketepatan waktu penyerahan kendaraan sesuai

% Salesman menunjukkan langsung fitur

% Salesman mencantumkan waktu janji


penyerahan kendaraan di Surat Pesanan

kendaraan Bapak/Ibu berfungsi dengan


penggunaan dan kebutuhan kendaraan
Kondisi kendaraan saat proses serah terima

% Salesman menawarkan test drive

% Salesman memastikan fitur-fitur


Tingkat responsif salesman saat update
mengenai status pengiriman kendaraan

% Salesman menanyakan tentang


Kesopanan dan keramahan salesman

dengan yang dijanjikan

pengiriman kendaraan

Kendaraan
kendaraan

baik
Q11 Q13 Q14 Q16 Q18 Q7 Q8 Q10 Q12 Q15
98.6 97.8 97.3 98.7 97.8 97.4 87.0 97.5 97.4 99.3
98.9 98.3 97.9 98.8 98.3 98.6 90.2 97.6 97.9 99.4

99.4 99.2 99.1 99.4 99.0 99.8 95.5 99.3 98.3 100.0
99.5 99.3 99.3 99.6 99.3 99.8 96.6 99.0 99.0 99.9

100.0 100.0 99.2 99.6 99.6 100.0 100.0 100.0 96.2 100.0
99.7 99.3 99.3 99.7 99.1 100.0 97.6 99.7 97.6 99.7

99.2 98.5 98.5 99.2 98.5 100.0 76.9 100.0 92.3 100.0
99.6 99.4 99.5 99.4 99.5 100.0 95.8 98.2 97.6 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 99.7 100.0 99.7 100.0 100.0 100.0 96.8 100.0
99.7 99.5 99.3 99.8 99.6 99.7 97.2 98.9 99.2 99.7

100.0 99.6 99.6 100.0 99.6 100.0 100.0 100.0 100.0 100.0
99.8 99.8 99.8 99.8 99.7 99.7 97.7 99.1 99.4 100.0

100.0 100.0 100.0 100.0 100.0 100.0 85.7 100.0 100.0 100.0
99.2 99.2 98.7 99.7 99.0 100.0 92.2 98.3 97.4 100.0
97.5 98.0 98.0 97.0 97.5 100.0 90.0 100.0 100.0 100.0
99.5 99.4 99.3 99.4 99.2 99.5 96.3 99.1 99.1 100.0

93.3 90.0 96.7 93.3 90.0 100.0 100.0 100.0 100.0 100.0
99.3 98.6 99.5 99.5 98.9 100.0 98.6 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 99.9 100.0 100.0 100.0 99.4 99.4 99.8 100.0

99.5 99.7 99.7 99.8 99.4 100.0 95.2 98.4 98.4 100.0
99.6 99.6 99.5 99.7 99.6 99.6 94.8 98.4 99.2 99.9

100.0 96.0 96.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.5 97.3 96.5 99.1 97.8 100.0 92.7 100.0 100.0 100.0

98.6 98.1 97.6 99.0 99.5 100.0 85.7 100.0 100.0 100.0
99.3 99.0 98.8 99.5 99.3 99.6 93.0 99.6 99.1 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.8 99.5 99.7 99.6 99.4 100.0 98.0 99.3 100.0 100.0

97.5 95.0 95.0 97.5 95.0 100.0 100.0 100.0 100.0 100.0
99.5 99.3 99.3 99.5 99.3 100.0 100.0 100.0 100.0 100.0

98.8 98.8 98.8 98.8 98.8 100.0 94.1 100.0 100.0 100.0
99.7 99.6 99.7 99.8 99.7 100.0 98.9 99.5 100.0 100.0

98.6 100.0 100.0 100.0 94.3 85.7 85.7 100.0 100.0 100.0
99.2 99.0 99.5 99.5 98.7 98.8 92.8 100.0 98.8 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.8 98.8 98.1 98.1 99.2 100.0 92.3 100.0 100.0 100.0

98.3 95.0 93.3 93.3 91.7 100.0 66.7 100.0 100.0 100.0
96.7 95.3 95.8 96.2 95.2 98.5 83.3 97.0 100.0 98.5

98.0 98.0 98.0 99.0 96.0 100.0 90.0 90.0 90.0 100.0
97.1 95.8 95.0 96.9 95.5 99.0 92.4 93.3 96.2 99.0

99.1 99.1 99.1 99.1 99.1 100.0 100.0 100.0 100.0 100.0
99.9 99.9 99.9 99.9 99.9 99.3 100.0 100.0 99.3 100.0

96.7 97.5 95.8 95.8 95.0 100.0 83.3 100.0 100.0 100.0
98.8 99.1 98.8 99.1 98.8 100.0 97.1 97.1 94.1 100.0
99.5 99.0 98.8 99.6 98.9 100.0 97.2 99.4 97.8 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 94.5 100.0 94.5 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

98.9 98.3 97.9 98.9 98.2 98.2 90.0 98.1 97.7 99.6
99.2 98.8 98.6 99.2 98.8 99.2 93.3 98.3 98.4 99.6
% Saat penyerahan kendaraan, dilakukan

% Bersedia untuk membeli kembali mobil

Penilaian terhadap pelayanan DAIHATSU


gratis pertama di 1 bulan atau 1000 km
% Pada saat pengiriman diadakan foto
pengisian form penyerahan kendaraan

% Sebelumnya sudah pernah membeli

% akan atau sudah melakukan servis


mengenai service gratis pertama di 1
% Dihubungi oleh staff kami setelah
bersama-sama dan ditandatangani

% NPS : Akan merekomendasikan

% Diinformasikan oleh staff kami


Daihatsu kepada kerabat/ teman

Respondents
bersama dengan mobil baru

pengiriman kendaraan

bulan atau 1000 km

secara keseluruhan
mobil Daihatsu

di Daihatsu

Q17 Q19 Q20 Q21 Q23 Q24 Q26 Q27 Q25


99.7 99.2 98.2 27.4 98.2 94.1 98.9 52.6 98.4 730
99.7 99.4 98.2 30.6 93.8 94.0 98.6 54.7 98.6 4857

100.0 99.5 99.5 25.8 99.5 98.3 99.8 89.3 99.2 400
99.9 99.8 99.3 33.7 96.2 97.8 99.7 86.7 99.4 4584

100.0 100.0 100.0 23.1 100.0 100.0 100.0 84.6 100.0 26


100.0 100.0 99.0 33.2 94.8 99.0 99.2 80.8 99.6 289

100.0 100.0 92.3 7.7 100.0 100.0 100.0 100.0 98.5 13


100.0 100.0 98.2 27.1 96.4 97.0 100.0 93.3 99.6 166

100.0 100.0 100.0 35.3 100.0 100.0 100.0 100.0 100.0 17


100.0 100.0 100.0 43.6 100.0 100.0 100.0 93.5 100.0 179

100.0 100.0 100.0 9.7 100.0 100.0 100.0 93.5 99.7 31


100.0 100.0 99.7 37.3 97.7 99.2 100.0 90.0 99.5 354

100.0 96.4 100.0 28.6 100.0 100.0 100.0 78.6 99.6 28


100.0 99.4 99.1 36.9 94.9 98.6 100.0 80.0 99.7 350

100.0 100.0 100.0 0.0 100.0 100.0 100.0 100.0 100.0 7


99.1 100.0 100.0 22.4 96.6 95.7 100.0 94.1 98.9 116
100.0 95.0 100.0 25.0 100.0 95.0 100.0 90.0 98.0 20
100.0 99.1 100.0 33.2 98.1 98.1 100.0 82.5 99.4 214

100.0 100.0 100.0 33.3 100.0 100.0 100.0 66.7 96.7 3


100.0 100.0 100.0 24.7 100.0 95.9 100.0 84.6 99.2 73

100.0 100.0 100.0 22.0 100.0 100.0 100.0 100.0 100.0 50


100.0 100.0 99.8 32.4 99.6 100.0 100.0 100.0 100.0 540

100.0 100.0 100.0 22.6 96.8 98.4 100.0 82.3 99.8 62


100.0 100.0 99.6 31.0 95.9 98.1 99.7 82.0 99.7 729

100.0 100.0 100.0 40.0 100.0 100.0 100.0 60.0 100.0 5


98.2 100.0 96.4 40.0 85.5 96.4 100.0 70.0 98.7 55

100.0 100.0 100.0 38.1 100.0 95.2 95.2 85.7 98.6 21


100.0 99.6 99.1 28.7 92.6 97.4 98.1 83.3 99.3 230

100.0 100.0 100.0 42.9 100.0 100.0 100.0 92.9 100.0 14


100.0 100.0 100.0 44.9 95.9 98.6 100.0 92.6 99.5 147

100.0 100.0 100.0 50.0 100.0 75.0 100.0 100.0 97.5 4


100.0 100.0 100.0 45.9 100.0 96.7 100.0 85.7 99.5 61

100.0 100.0 100.0 29.4 100.0 94.1 100.0 82.4 98.8 17


99.5 100.0 99.5 43.9 95.2 98.9 98.8 85.3 99.8 187

100.0 100.0 100.0 28.6 100.0 85.7 100.0 85.7 97.1 7


100.0 100.0 100.0 33.7 91.6 96.4 100.0 86.7 99.2 83

100.0 100.0 100.0 50.0 100.0 100.0 100.0 100.0 100.0 4


100.0 100.0 100.0 30.8 92.3 92.3 100.0 100.0 99.2 26

100.0 100.0 100.0 16.7 100.0 83.3 100.0 83.3 93.3 6


100.0 98.5 93.9 36.4 98.5 84.8 96.7 83.3 95.3 66

100.0 100.0 100.0 40.0 100.0 100.0 100.0 100.0 92.0 10


100.0 99.0 99.0 31.4 90.5 83.8 97.8 77.3 95.4 105

100.0 100.0 100.0 18.2 100.0 100.0 100.0 81.8 99.1 11


100.0 100.0 100.0 34.3 99.3 99.3 100.0 81.8 99.7 134

0.0 0.0
100.0 100.0 91.7 16.7 83.3 75.0 100.0 100.0 96.7 12
100.0 100.0 97.1 26.5 100.0 100.0 100.0 91.2 99.4 34
100.0 100.0 98.1 26.8 93.9 98.1 100.0 85.3 99.4 362

100.0 100.0 100.0 60.0 100.0 100.0 100.0 80.0 100.0 5


100.0 100.0 100.0 43.6 100.0 100.0 100.0 80.0 99.8 55

100.0 100.0 100.0 40.0 100.0 100.0 100.0 100.0 100.0 5


100.0 100.0 100.0 43.1 100.0 100.0 100.0 90.0 100.0 51

99.8 99.3 98.7 26.8 98.7 95.6 99.2 65.6 98.7 1130
99.8 99.6 98.8 32.1 95.0 95.9 99.1 68.1 99.0 9441
Return Rate - Tercall (%)
Return Rate - Target (%)

86.9 23.1
96.8 25.3

44.6 18.9
85.6 21.6

46.4 15.2
86.0 16.4

40.6 27.1
86.5 41.0

44.7 16.0
78.5 10.9

47.0 13.3
89.4 19.5

42.4 18.7
88.4 25.0

26.9 12.3
74.4 21.1
50.0 30.8
89.2 24.8

18.8 4.7
76.0 11.7

50.0 17.0
90.0 17.1

41.3 25.4
82.8 29.1

50.0 22.7
91.7 25.3

50.0 32.8
91.3 28.8

50.0 11.3
87.5 13.6

33.3 6.1
84.7 11.8

50.0 31.5
91.7 29.4

43.8 19.4
86.5 26.9

40.0 30.8
43.3 35.6

50.0 30.0
91.7 22.9

50.0 35.7
87.5 40.9

39.3 27.5
79.8 30.0

33.3 19.7
50.0 28.3
88.7 27.7

50.0 18.5
91.7 26.8

50.0 6.9
85.0 15.2

65.1 21.4
91.0 23.3
SSI 1M Telesurvey

SSI December 2022 Jan Feb 2022 Mar Apr 2022

Outlet Name W9 W8

1 Astra Daihatsu Bintaro D058 97.8 98.9


98.8 YTD 2022
YTD Last Year 99.5
2 Astra Daihatsu BSD ABC D051 96.4 100.0
98.5 YTD 2022
YTD Last Year 98.2
3 Astra Daihatsu Ciledug D211 98.7 99.8
99.7 YTD 2022
YTD Last Year 99.2
4 Astra Daihatsu Harmoni D150 98.1 99.9
97.7 YTD 2022
YTD Last Year 99.4
5 Astra Daihatsu Jayakarta D156 100.0 98.9
99.3 YTD 2022
YTD Last Year 97.6
6 Astra Daihatsu Karawaci D061 99.5 99.2
99.2 YTD 2022
YTD Last Year 99.7
7 Astra Daihatsu Palmerah D059 100.0 96.7
99.1 YTD 2022
YTD Last Year 97.2
8 Astra Daihatsu Pamulang D204 100.0 98.9
97.9 YTD 2022
YTD Last Year 97.8
9 Astra Daihatsu Pondok Cabe D052 100.0 97.9
99.0 YTD 2022
YTD Last Year 99.1
10 Astra Daihatsu Pondok Pinang D214 99.8 98.4
98.0 YTD 2022
YTD Last Year 99.7
11 Astra Daihatsu Radio Dalam D215 100.0 94.3
97.4 YTD 2022
YTD Last Year 96.6
12 Astra Daihatsu Roxy D006 93.8 97.6
97.8 YTD 2022
YTD Last Year 98.4
13 Astra Daihatsu Senen D163 97.8 100.0
98.6 YTD 2022
YTD Last Year 97.5
14 Astra Daihatsu Serang D062 100.0 97.3
98.9 YTD 2022
YTD Last Year 98.3
AI - DKI 1 Area AI - DKI 1 Area 98.7 98.5
98.6 YTD 2022
YTD Last Year 98.6
1 Armada Auto Tara Cikokol DD77 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
2 Armada Auto Tara KS Tubun DD103 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
3 Armada Auto Tara Sawah Besar DD05 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.5
4 Asco Fatmawati DD10 98.2 97.5
98.5 YTD 2022
YTD Last Year 99.1
5 Asco Ps Minggu DD13 99.8 100.0
99.9 YTD 2022
YTD Last Year 99.8
6 Asco Teluk Naga DD127 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.8
7 Astrido Cilegon DD121 100.0 97.3
99.5 YTD 2022
YTD Last Year 98.9
8 Astrido Daan Mogot DD17 100.0 97.1
99.2 YTD 2022
YTD Last Year 99.7
9 Astrido Kamal DD18 99.4 97.2
99.0 YTD 2022
YTD Last Year 98.8
10 Astrido Kb. Jeruk DD19 99.3 100.0
99.9 YTD 2022
YTD Last Year 99.8
11 Astrido Kunir DD20 100.0 99.8
100.0 YTD 2022
YTD Last Year 99.8
12 Astrido Serpong DD22 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
13 DAW Puri Kembangan DD112 100.0 99.8
99.8 YTD 2022
YTD Last Year 99.4
14 Kzu Cengkareng DD42 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.3
15 Prima Parama Ciputat DD93 100.0 100.0
99.1 YTD 2022
YTD Last Year 100.0
16 PRM Pandeglang DD126 100.0 99.0
97.2 YTD 2022
YTD Last Year 99.9
17 PRM Serpong DD113 100.0 100.0
99.8 YTD 2022
YTD Last Year 99.7
18 TMS Gading Serpong DD82 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
19 Tunas Balaraja DD125 100.0 99.2
99.1 YTD 2022
YTD Last Year 99.4
20 Tunas Cilegon DD64 99.0 99.9
99.8 YTD 2022
YTD Last Year 99.5
21 Tunas Lebak DD118 100.0 100.0
99.3 YTD 2022
YTD Last Year 99.8
22 Tunas Mampang DD67 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.7
23 Tunas Pecenongan DD69 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
24 Tunas Soepomo DD72 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.7
25 Tunas Tangerang DD73 100.0 100.0
99.9 YTD 2022
YTD Last Year 99.7
Dealer - DKI 1 Area Dealer - DKI 1 Area 99.8 99.5
99.6 YTD 2022
YTD Last Year 99.7
SSI - DKI 1 Area SSI - DKI 1 Area 99.4 99.1
99.2 YTD 2022
YTD Last Year 99.3
Mei Jun 2022 Jul Agust 2022 Sep Okt 2022 Nov Des 2022

W8 W8 W8 W1 W2 W3 W4 W5 W6 W7

99.1 99.0 98.5 98.0 98.7 99.0 99.2 99.3 99.5 99.6

97.7 98.3 100.0 99.0 96.7 97.5 98.0 98.4 98.8 98.9

99.6 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

95.0 96.2 98.5 100.0 100.0 100.0 100.0 100.0

100.0 97.2 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.2 99.4 98.5 100.0 99.4 99.5 98.9 99.0 99.3

100.0 100.0 99.1 97.9 97.9 98.6 99.0 99.0 99.0

99.0 94.4 99.6 100.0 100.0 100.0 100.0 95.7 95.2 95.2
98.9 99.6 100.0 100.0 100.0 100.0 100.0 100.0 96.9 97.2

99.4 100.0 98.3 83.2 91.6 91.6 94.4 94.4 91.2 91.2

99.8 99.8 90.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 99.5 96.5 100.0 100.0 100.0 100.0 99.2 99.4 99.4

97.0 97.3 100.0 100.0 100.0 100.0 100.0 99.8 99.8

100.0 99.6 99.8 100.0 96.1 97.1 97.6 94.2 95.7 96.1

99.0 98.7 98.7 98.0 98.2 98.7 99.0 98.4 98.0 98.2

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 96.0 100.0 100.0 100.0 100.0

99.8 100.0 100.0 99.7 99.7 99.7 99.7

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 99.8 100.0 100.0 100.0 100.0

100.0 100.0 98.2 100.0 100.0 100.0 100.0


98.2 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.6 99.5 100.0 100.0 100.0

100.0 100.0 99.9 100.0 100.0 100.0 100.0

97.9 99.2 98.1 100.0 100.0 100.0 100.0

100.0 100.0 94.6 91.7 91.7 91.7 91.7

100.0 99.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.4 100.0 100.0 85.9 85.9 85.9 85.9

100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.6 100.0 98.0 97.1 97.1 97.1 97.1

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 99.6 100.0

99.8 99.9 99.4 99.4 99.4 99.3 99.3

99.5 99.4 99.1 98.0 98.2 98.7 99.2 98.9 98.6 98.7
Dealershi
Sales Initiation Deal & Paperwork Sales Person Delivery Timing
p Facility
(19.1%) (17.9%) (20,2%) (21.4%)
(0.0%)

Kemudahan mencari informasi terkait Daihatsu

pembayaran, baik tunai ataupun kredit yang di

Kepuasan terhadap pelayanan sales secara


Kemudahan mencapai kesepakatan untuk
Kepuasan terkait fasilitas dealer Daihatsu

Tingkat responsif salesman saat update


mengenai status pengiriman kendaraan
Penjelasan wiraniaga saat menjelaskan

Kepuasaan terkait proses administrasi

Kesopanan dan keramahan salesman


transaksi final

keseluruhan
022

alami
W8 W9 W10
Q2 Q3 Q4 Q5 Q6 Q9 Q11 Q13
97.8 100.0 98.9 100.0 100.0 98.9 100.0 100.0
98.4 98.4 97.8 97.9 98.8 98.8 99.5 99.3

96.7 100.0 97.8 98.9 97.8 100.0 100.0 98.9


97.6 98.0 98.5 98.8 99.0 98.3 99.0 98.6

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.1 100.0 98.9 99.7 99.7 99.1 100.0 99.7

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


97.8 96.1 96.5 97.0 97.4 97.8 99.1 98.3

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.3 99.7 98.3 98.9 99.1 99.4 99.4 99.7

96.3 100.0 100.0 98.8 98.8 100.0 100.0 98.8


98.6 99.1 99.3 99.0 99.1 98.8 99.7 99.1

100.0 100.0 100.0 100.0 100.0 96.0 100.0 100.0


99.4 99.1 98.5 98.8 99.1 98.2 99.4 99.4

92.0 96.0 92.0 96.0 96.0 94.0 98.0 96.0


97.1 98.0 96.6 98.3 98.6 97.4 98.9 98.0
97.8 96.7 96.7 97.8 97.8 96.7 96.7 97.8
99.2 99.2 98.0 98.6 99.2 99.2 99.2 99.2

94.0 90.0 88.0 90.0 90.0 90.0 90.0 86.0


98.5 97.6 97.4 98.2 97.4 97.9 97.9 97.4

100.0 100.0 98.0 100.0 100.0 100.0 100.0 100.0


97.1 97.1 96.3 96.6 97.4 97.4 98.3 97.1

98.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.6 98.9 97.1 97.4 98.0 97.4 97.7 97.7

100.0 98.0 96.0 100.0 100.0 100.0 100.0 100.0


97.9 98.8 97.1 98.5 99.1 98.8 99.1 98.8

93.3 96.7 97.8 96.7 95.6 95.6 95.6 96.7


98.3 98.6 99.3 98.6 98.8 98.8 99.0 99.2

97.2 98.4 97.6 98.4 98.1 97.9 98.5 98.1


98.3 98.6 98.0 98.4 98.7 98.5 99.1 98.8

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


97.5 98.8 98.4 98.1 98.4 97.5 98.1 98.4

100.0 100.0 93.3 96.7 100.0 100.0 100.0 100.0


99.7 100.0 99.4 99.7 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.5 99.5 99.1 100.0 98.6 99.1 98.6 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.3 99.1 99.1 99.1 98.5 99.1 99.6 99.4
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.8 98.2 98.5 99.1 98.8 98.8 99.4 99.7

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.8 99.8 100.0 99.8 99.8 99.8 100.0 99.8

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.0 100.0 99.4 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 99.6 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.5 98.9 98.1 98.7 98.7 99.1 99.4 99.2

93.3 93.3 83.3 93.3 86.7 86.7 93.3 90.0


97.4 97.4 96.1 96.1 96.1 97.0 98.3 96.1

99.4 99.8 99.6 99.8 99.8 100.0 99.8 99.8

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

80.0 90.0 80.0 90.0 90.0 80.0 90.0 90.0


98.5 99.2 99.2 98.8 99.2 98.5 99.2 99.6

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 99.6 99.8 100.0 99.6 99.6 99.6 99.8

93.3 96.7 100.0 96.7 96.7 96.7 96.7 96.7


99.0 99.4 100.0 99.0 99.4 99.4 99.0 99.4

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 99.7 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 99.7 100.0 100.0 100.0 100.0 100.0

99.5 100.0 100.0 99.5 100.0 100.0 100.0 100.0

99.1 99.4 98.7 99.3 99.1 99.0 99.4 99.3


99.5 99.6 99.5 99.6 99.5 99.6 99.7 99.7

98.1 98.8 98.1 98.8 98.6 98.4 98.9 98.7


99.0 99.2 98.9 99.1 99.2 99.1 99.4 99.3
Delivery Timing Delivey Process
(21.4%) (21.4%)

% Saat penyerahan kendaraan, dilakukan


Kemampuan menjawab pertanyaan saat proses
Ketepatan waktu penyerahan kendaraan sesuai

% Salesman menunjukkan langsung fitur

% Salesman mencantumkan waktu janji


penyerahan kendaraan di Surat Pesanan

kendaraan Bapak/Ibu berfungsi dengan


penggunaan dan kebutuhan kendaraan

% Pada saat pengiriman diadakan foto


pengisian form penyerahan kendaraan
Kondisi kendaraan saat proses serah terima

% Salesman menawarkan test drive

% Salesman memastikan fitur-fitur

bersama-sama dan ditandatangani


% Salesman menanyakan tentang

bersama dengan mobil baru


dengan yang dijanjikan

pengiriman kendaraan

Kendaraan
kendaraan

baik
Q14 Q16 Q18 Q7 Q8 Q10 Q12 Q15 Q17 Q19
98.9 100.0 100.0 100.0 100.0 100.0 88.9 100.0 100.0 100.0
98.4 99.3 99.0 98.3 100.0 100.0 98.3 100.0 100.0 100.0

97.8 100.0 98.9 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.0 98.3 98.8 98.3 94.9 98.3 96.6 98.3 100.0 98.3

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.4 100.0 100.0 97.1 91.4 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 50.0 100.0 100.0 100.0
97.0 98.7 97.8 100.0 91.3 100.0 95.7 95.7 100.0 100.0

100.0 100.0 100.0 100.0 80.0 100.0 100.0 100.0 100.0 80.0
99.7 99.4 99.4 100.0 91.4 100.0 100.0 100.0 100.0 97.1

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.5 99.5 99.3 98.3 81.0 94.8 96.6 100.0 100.0 100.0

94.0 100.0 100.0 100.0 60.0 100.0 100.0 100.0 100.0 100.0
98.8 99.4 99.4 97.1 88.2 97.1 100.0 100.0 100.0 100.0

94.0 96.0 94.0 100.0 60.0 80.0 100.0 100.0 100.0 80.0
96.9 98.6 97.7 97.1 85.7 97.1 97.1 97.1 100.0 97.1
95.6 97.8 97.8 100.0 77.8 88.9 100.0 100.0 100.0 100.0
97.6 99.2 99.3 100.0 93.2 98.3 98.3 100.0 100.0 100.0

94.0 96.0 92.0 80.0 60.0 80.0 80.0 100.0 100.0 100.0
98.2 98.5 98.5 97.1 94.1 97.1 97.1 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
96.3 98.3 98.0 100.0 94.3 100.0 100.0 100.0 100.0 100.0

96.0 100.0 100.0 100.0 80.0 100.0 100.0 100.0 100.0 100.0
97.1 96.9 98.0 100.0 80.0 100.0 94.3 97.1 100.0 100.0

100.0 100.0 100.0 100.0 80.0 100.0 100.0 100.0 100.0 100.0
97.6 98.8 98.2 97.1 88.2 100.0 100.0 100.0 100.0 100.0

96.7 97.8 96.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.8 99.3 99.0 100.0 93.2 96.6 100.0 100.0 100.0 98.3

97.6 99.1 98.5 98.8 87.2 96.5 96.5 100.0 100.0 97.7
98.3 98.9 98.8 98.7 90.9 98.3 98.1 99.3 100.0 99.3

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.1 100.0 99.1 96.9 90.6 96.9 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 66.7 100.0 100.0 100.0
100.0 99.7 100.0 100.0 97.0 100.0 97.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 99.1 100.0 95.5 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.5 98.7 99.1 100.0 98.2 100.0 100.0 100.0 100.0 98.2
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.8 99.7 99.1 97.0 87.9 93.9 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 99.8 100.0 97.9 100.0 97.9 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.7 100.0 99.7 100.0 96.8 96.8 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 96.3 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.4 99.6 99.2 100.0 100.0 100.0 98.1 100.0 100.0 100.0

96.7 93.3 90.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.7 98.3 97.0 100.0 95.7 100.0 100.0 100.0 100.0 100.0

99.8 100.0 99.8 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

80.0 90.0 80.0 100.0 0.0 0.0 0.0 100.0 100.0 100.0
99.2 99.6 99.2 100.0 96.2 92.3 96.2 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 99.6 100.0 100.0 92.5 96.2 100.0 100.0 100.0 100.0

100.0 100.0 96.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 99.7 99.0 100.0 87.1 100.0 96.8 100.0 100.0 100.0

100.0 100.0 100.0 100.0 66.7 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 96.9 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 96.8 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 93.5 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 95.2 95.2 95.2 100.0 100.0 100.0

99.6 99.6 99.1 100.0 97.1 98.6 97.1 100.0 100.0 100.0
99.8 99.8 99.6 99.8 96.9 99.0 99.3 100.0 100.0 99.9

98.5 99.3 98.8 99.4 91.7 97.4 96.8 100.0 100.0 98.7
99.2 99.4 99.3 99.3 94.6 98.7 98.9 99.7 100.0 99.7
% Bersedia untuk membeli kembali mobil

Penilaian terhadap pelayanan DAIHATSU

Return Rate - Tercall (%)


Return Rate - Target (%)
gratis pertama di 1 bulan atau 1000 km
% Sebelumnya sudah pernah membeli

% akan atau sudah melakukan servis


mengenai service gratis pertama di 1
% Dihubungi oleh staff kami setelah

% NPS : Akan merekomendasikan

% Diinformasikan oleh staff kami


Daihatsu kepada kerabat/ teman

Respondents
pengiriman kendaraan

bulan atau 1000 km

secara keseluruhan
mobil Daihatsu

di Daihatsu

Q20 Q21 Q23 Q24 Q26 Q27 Q25


100.0 44.4 100.0 100.0 100.0 33.3 100.0 9 90.0 37.5
98.3 43.1 93.1 96.6 100.0 35.7 99.0 58 96.7 26.7

100.0 33.3 88.9 100.0 100.0 11.1 96.7 9 90.0 18.8


98.3 37.3 98.3 91.5 100.0 21.4 98.3 59 98.3 25.3

100.0 0.0 100.0 100.0 100.0 20.0 100.0 5 83.3 20.8


100.0 37.1 100.0 100.0 100.0 25.0 99.1 35 97.2 24.3

100.0 0.0 100.0 100.0 100.0 0.0 100.0 2 33.3 12.5


100.0 39.1 87.0 87.0 100.0 0.0 97.8 23 63.9 29.5

100.0 20.0 80.0 100.0 100.0 60.0 100.0 5 83.3 20.0


100.0 34.3 97.1 97.1 100.0 75.0 99.1 35 97.2 22.7

100.0 12.5 100.0 100.0 100.0 50.0 100.0 8 80.0 38.1


100.0 27.6 98.3 100.0 100.0 46.2 99.8 58 96.7 32.2

100.0 40.0 100.0 100.0 100.0 100.0 98.0 5 83.3 27.8


100.0 32.4 100.0 97.1 100.0 71.4 98.8 34 94.4 28.1

100.0 0.0 80.0 60.0 100.0 0.0 94.0 5 83.3 22.7


100.0 40.0 97.1 91.4 100.0 0.0 98.3 35 97.2 29.7
100.0 22.2 100.0 88.9 100.0 55.6 98.9 9 90.0 29.0
98.3 42.4 96.6 98.3 100.0 57.1 99.3 59 98.3 30.3

80.0 20.0 100.0 40.0 100.0 60.0 90.0 5 83.3 23.8


91.2 44.1 97.1 91.2 100.0 75.0 98.2 34 94.4 30.4

100.0 0.0 100.0 100.0 100.0 60.0 100.0 5 83.3 33.3


100.0 31.4 97.1 85.7 94.1 37.5 97.4 35 97.2 29.4

100.0 20.0 100.0 100.0 100.0 40.0 100.0 5 83.3 35.7


100.0 22.9 97.1 85.7 100.0 37.5 97.7 35 97.2 44.9

100.0 20.0 100.0 100.0 100.0 40.0 100.0 5 83.3 16.7


100.0 20.6 91.2 85.3 100.0 42.9 98.8 34 94.4 24.6

100.0 11.1 100.0 88.9 100.0 55.6 97.8 9 90.0 18.4


100.0 28.8 96.6 94.9 100.0 64.3 99.5 59 98.3 23.5

98.8 19.8 96.5 91.9 100.0 43.0 98.3 86 82.7 24.0


99.0 34.6 96.5 93.7 99.7 44.0 98.8 593 27.7

100.0 40.0 100.0 100.0 100.0 100.0 100.0 5 50.0 38.5


100.0 33.3 100.0 100.0 100.0 100.0 100.0 54 90.0 17.6

100.0 66.7 100.0 100.0 100.0 100.0 100.0 3 50.0 27.3


100.0 44.8 100.0 100.0 100.0 100.0 100.0 29 80.6 15.4

100.0 0.0 100.0 100.0 100.0 100.0 100.0 1 16.7 7.7


100.0 56.0 100.0 100.0 100.0 80.0 100.0 25 69.4 9.6

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 10.3


100.0 37.5 96.9 96.9 100.0 100.0 98.4 32 88.9 29.1

100.0 0.0 100.0 100.0 100.0 66.7 100.0 3 50.0 11.1


100.0 30.3 97.0 100.0 100.0 66.7 100.0 33 91.7 15.2

100.0 0.0 100.0 100.0 100.0 100.0 100.0 3 50.0 23.1


100.0 27.3 100.0 100.0 100.0 100.0 100.0 33 91.7 30.3

100.0 50.0 100.0 100.0 100.0 100.0 100.0 2 50.0 15.4


100.0 18.2 100.0 95.5 100.0 100.0 99.1 22 91.7 21.0

100.0 20.0 100.0 100.0 100.0 100.0 100.0 5 50.0 35.7


98.2 36.4 94.5 96.4 100.0 100.0 99.1 55 91.7 33.7
100.0 0.0 100.0 100.0 100.0 100.0 100.0 3 50.0 60.0
97.0 36.4 93.9 93.9 100.0 100.0 99.1 33 91.7 38.4

100.0 50.0 100.0 100.0 100.0 50.0 100.0 2 20.0 22.2


100.0 60.4 97.9 100.0 100.0 50.0 100.0 48 80.0 27.1

100.0 33.3 100.0 100.0 100.0 0.0 100.0 3 50.0 23.1


100.0 21.2 100.0 100.0 100.0 33.3 100.0 33 91.7 34.4

100.0 40.0 100.0 100.0 100.0 100.0 100.0 5 50.0 17.2


100.0 35.8 98.1 100.0 100.0 100.0 100.0 53 88.3 23.9

0.0 0.0
100.0 25.8 93.5 100.0 100.0 100.0 100.0 31 51.7 10.4

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 20.0


100.0 40.7 100.0 100.0 100.0 83.3 100.0 27 75.0 16.6

100.0 0.0 100.0 100.0 100.0 100.0 100.0 3 30.0 33.3


100.0 26.4 98.1 94.3 100.0 87.5 99.6 53 88.3 42.7

100.0 33.3 100.0 100.0 100.0 66.7 96.7 3 50.0 27.3


100.0 26.1 100.0 95.7 100.0 71.4 98.3 23 63.9 9.4

0.0 0.0
100.0 24.0 100.0 96.0 100.0 100.0 99.6 50 83.3 13.3

100.0 60.0 100.0 100.0 100.0 100.0 100.0 5 50.0 8.6


100.0 67.3 100.0 100.0 100.0 100.0 100.0 55 91.7 12.5

100.0 0.0 100.0 0.0 100.0 0.0 90.0 1 16.7 12.5


100.0 30.8 92.3 96.2 100.0 50.0 98.8 26 72.2 29.5

100.0 20.0 100.0 100.0 100.0 100.0 100.0 5 50.0 41.7


100.0 35.8 98.1 98.1 100.0 100.0 100.0 53 88.3 32.7

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 13.0


100.0 25.8 96.8 100.0 100.0 100.0 99.7 31 86.1 17.9

100.0 33.3 66.7 100.0 100.0 66.7 100.0 3 50.0 37.5


100.0 56.3 90.6 100.0 100.0 66.7 100.0 32 88.9 28.3

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 30.0


100.0 38.7 96.8 96.8 100.0 100.0 100.0 31 86.1 34.8

100.0 0.0 100.0 100.0 100.0 33.3 100.0 3 50.0 27.3


100.0 22.6 100.0 100.0 100.0 66.7 100.0 31 86.1 25.8

0.0 0.0
95.2 19.0 100.0 100.0 100.0 100.0 100.0 21 58.3 14.5

100.0 28.6 98.6 98.6 100.0 85.7 99.7 70 38.0 15.9


99.7 36.2 97.8 98.4 100.0 87.8 99.7 914 20.0

99.4 23.7 97.4 94.9 100.0 62.2 98.9 156 54.2 19.5
99.4 35.6 97.3 96.5 99.9 67.6 99.3 1507 87.2 22.4
SSI 1M Telesurvey

SSI December 2022 Jan Feb 2022 Mar Apr 2022

Outlet Name W9 W8

1 Astra Daihatsu Bekasi D100 99.5 98.9


99.0 YTD 2022
YTD Last Year 99.6
2 Astra Daihatsu Bekasi Cikarang D111 98.2 97.0
98.0 YTD 2022
YTD Last Year 95.9
3 Astra Daihatsu Bekasi Narogong D103 99.8 99.6
99.5 YTD 2022
YTD Last Year 98.6
4 Astra Daihatsu Bogor Pajajaran D260 100.0 100.0
99.9 YTD 2022
YTD Last Year 99.0
5 Astra Daihatsu Bogor Tajur D267 97.7 100.0
98.7 YTD 2022
YTD Last Year 99.9
6 Astra Daihatsu Bogor Yasmin D271 98.0 99.9
99.5 YTD 2022
YTD Last Year 99.4
7 Astra Daihatsu Cianjur D262 96.9 99.1
98.7 YTD 2022
YTD Last Year 98.3
8 Astra Daihatsu Cibinong D269 99.6 99.1
99.2 YTD 2022
YTD Last Year 98.6
9 Astra Daihatsu Cibubur D109 99.4 97.8
99.3 YTD 2022
YTD Last Year 99.2
10 Astra Daihatsu Harapan Indah D101 99.3 100.0
99.0 YTD 2022
YTD Last Year 98.5
11 Astra Daihatsu Karawang Barat D270 99.9 96.5
99.2 YTD 2022
YTD Last Year 98.8
12 Astra Daihatsu Kelapa Gading D105 96.0 97.5
97.1 YTD 2022
YTD Last Year 98.3
13 Astra Daihatsu Kramat Jati D108 98.9 100.0
99.5 YTD 2022
YTD Last Year 96.5
14 Astra Daihatsu Pemuda D113 99.5 98.8
98.0 YTD 2022
YTD Last Year 99.0
15 Astra Daihatsu Pluit D009 99.4 100.0
99.1 YTD 2022
YTD Last Year 99.7
16 Astra Daihatsu Sukabumi D263 97.5 99.3
98.6 YTD 2022
YTD Last Year 98.4
17 Astra Daihatsu Sunter D004 99.9 99.7
99.3 YTD 2022
YTD Last Year 99.3
AI - DKI 2 Area AI - DKI 2 Area 99.0 99.0
99.1 YTD 2022
YTD Last Year 98.8
1 Armada Auto Tara Depok DD06 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
2 Armada Auto Tara Kalimalang DD07 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
3 Asco Bekasi DD08 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.5
4 Asco Dewi Sartika DD09 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
5 Asco Tanjung Priok DD94 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
6 Astrido Cikarang DD15 100.0 100.0
99.9 YTD 2022
YTD Last Year 99.8
7 Astrido Otista DD21 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
8 TMS Cileungsi DD101 98.8 100.0
99.7 YTD 2022
YTD Last Year 99.9
9 Tunas Bandengan DD62 99.2 100.0
99.8 YTD 2022
YTD Last Year 99.4
10 Tunas Cakung DD91 99.7 99.7
98.9 YTD 2022
YTD Last Year 99.6
11 Tunas Cinere DD98 98.5 100.0
99.6 YTD 2022
YTD Last Year 99.7
12 Tunas Kelapa Gading DD66 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.3
13 Tunas Matraman DD68 97.5 99.7
98.8 YTD 2022
YTD Last Year 99.7
14 Tunas Pondok Gede DD70 98.8 100.0
99.4 YTD 2022
YTD Last Year 99.8
15 Tunas Rengasdengkolok DD133 100.0
98.8 YTD 2022
YTD Last Year
Dealer - DKI 2 Area Dealer - DKI 2 Area 99.5 100.0
99.7 YTD 2022
YTD Last Year 99.8
SSI - DKI 2 Area SSI - DKI 2 Area 99.2 99.1
99.3 YTD 2022
YTD Last Year 99.2
Mei Jun 2022 Jul Agust 2022 Sep Okt 2022 Nov Des 2022

W8 W8 W8 W1 W2 W3 W4 W5 W6 W7

98.7 97.0 100.0 100.0 100.0 100.0 100.0 100.0 99.8 99.8

94.7 99.4 99.8 98.6 98.6 99.1 99.3 99.4 99.4

100.0 98.2 99.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.7 99.9 99.9 100.0 99.0 99.3 99.4 99.5 99.6 99.7

100.0 97.2 97.5 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 99.9 99.8 95.0 98.3 98.7 99.0 99.2 99.4 99.4

96.5 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.7 98.3 99.6 100.0 99.0 99.2 99.4 99.5 99.1 99.2
99.1 99.5 100.0 100.0 92.4 96.2 97.0 97.5 97.8 98.3

98.2 96.8 100.0 100.0 95.5 100.0 99.6 99.7 99.8 99.8

100.0 99.0 99.9 100.0 100.0 100.0 100.0 100.0 100.0 100.0

98.7 96.5 97.4 100.0 100.0 100.0 100.0 96.5 96.5

100.0 98.2 99.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.5 100.0 96.6 92.0 92.0 87.1 87.1 91.4 91.4 93.5

97.9 99.4 100.0 100.0 100.0 100.0 100.0 100.0 100.0 98.0

96.3 99.2 99.5 100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.4 99.3 99.8 100.0 95.5 97.0 97.7 97.7 98.1 97.3

98.9 98.8 99.6 99.1 98.4 98.6 98.9 99.1 99.0 98.9

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 99.9 100.0 98.6 98.6 98.6 98.6

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.8 94.9 100.0 100.0 100.0 100.0 100.0

100.0 99.4 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

98.7 97.6 99.8 100.0 100.0 100.0 100.0

99.7 98.9 99.5 100.0 100.0 100.0 100.0

100.0 99.8 95.9 100.0 100.0 100.0 100.0

99.9 99.4 99.8 99.9 99.9 99.9 99.9

99.3 99.1 99.7 99.1 98.4 98.6 99.3 99.4 99.3 99.2
Dealershi
Sales Initiation Deal & Paperwork Sales Person Delivery Timing
p Facility
(19.1%) (17.9%) (20,2%) (21.4%)
(0.0%)

Kemudahan mencari informasi terkait Daihatsu

pembayaran, baik tunai ataupun kredit yang di

Kepuasan terhadap pelayanan sales secara


Kemudahan mencapai kesepakatan untuk
Kepuasan terkait fasilitas dealer Daihatsu

Tingkat responsif salesman saat update


mengenai status pengiriman kendaraan
Penjelasan wiraniaga saat menjelaskan

Kepuasaan terkait proses administrasi

Kesopanan dan keramahan salesman


transaksi final

keseluruhan
022

alami
W8 W9 W10
Q2 Q3 Q4 Q5 Q6 Q9 Q11 Q13
100.0 100.0 100.0 100.0 98.0 100.0 100.0 100.0
98.9 99.4 98.6 98.0 98.6 99.1 99.4 98.9

96.0 100.0 96.0 100.0 98.0 100.0 100.0 100.0


96.9 98.0 95.7 97.7 98.0 98.3 99.1 98.3

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.2 99.5 99.8 99.5 99.5 99.5 99.5 99.8

100.0 100.0 98.9 98.9 98.9 100.0 100.0 100.0


99.5 100.0 99.5 99.7 99.8 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.6 98.3 97.5 99.2 99.2 97.5 99.2 98.8

100.0 100.0 100.0 100.0 100.0 95.6 98.9 100.0


99.2 99.7 99.7 99.7 99.7 99.0 99.5 99.7

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.3 98.9 99.1 98.6 98.3 98.6 99.4 98.6

98.9 97.8 100.0 100.0 100.0 100.0 100.0 100.0


98.8 99.3 99.3 99.7 99.2 99.2 99.8 99.5
97.8 100.0 97.8 97.8 97.8 100.0 100.0 97.8
99.6 99.8 98.9 99.5 99.3 99.1 100.0 99.1

100.0 100.0 98.0 98.0 100.0 100.0 100.0 100.0


98.6 99.1 98.3 98.9 98.8 99.7 99.1 99.1

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.8 99.3 99.5 99.2 99.7 98.8 99.5 99.5

100.0 94.0 96.0 100.0 96.0 96.0 96.0 96.0


96.6 96.3 97.1 97.7 95.1 97.4 98.0 97.1

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 99.6 100.0 99.6 99.6 100.0 100.0 98.8

92.5 90.0 95.0 92.5 95.0 95.0 95.0 95.0


97.8 97.8 99.1 97.8 98.3 99.1 99.1 98.3

97.8 97.8 97.8 98.9 97.8 97.8 97.8 97.8


99.2 99.0 99.5 99.0 98.8 99.3 99.3 99.2

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.9 98.0 97.1 98.6 98.6 98.9 98.6 98.6

96.2 96.9 96.9 96.9 97.7 96.2 99.2 96.9


98.9 99.3 99.0 99.2 99.3 99.3 99.8 99.2

98.7 98.7 98.6 99.0 98.8 98.7 99.3 99.0


98.8 99.1 98.9 99.0 99.0 99.1 99.5 99.1

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.0 100.0 100.0 98.0 98.0 98.0 100.0 98.0
99.8 99.8 100.0 99.8 99.8 99.8 100.0 99.8

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.6 99.8 99.8 99.8 99.8 99.6 99.8 99.8

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 99.8 99.8 99.8 99.8 100.0 99.8 99.8

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.1 99.1 99.4 98.8 98.4 99.1 98.8 98.8

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.0 99.3 98.7 99.7 99.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


97.5 98.4 99.7 99.1 99.4 98.8 99.4 98.4

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.8 99.4 99.2 99.4 99.6 99.4 98.5 99.2

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.3 100.0 98.6 98.6 99.3 99.3 99.3 99.3

99.8 100.0 100.0 99.8 99.8 99.8 100.0 99.8


99.7 99.7 99.7 99.7 99.7 99.8 99.7 99.7

99.0 99.1 99.0 99.2 99.1 99.0 99.5 99.2


99.2 99.4 99.2 99.3 99.3 99.4 99.6 99.4
Delivery Timing Delivey Process
(21.4%) (21.4%)

% Saat penyerahan kendaraan, dilakukan


Kemampuan menjawab pertanyaan saat proses
Ketepatan waktu penyerahan kendaraan sesuai

% Salesman menunjukkan langsung fitur

% Salesman mencantumkan waktu janji


penyerahan kendaraan di Surat Pesanan

kendaraan Bapak/Ibu berfungsi dengan


penggunaan dan kebutuhan kendaraan

% Pada saat pengiriman diadakan foto


pengisian form penyerahan kendaraan
Kondisi kendaraan saat proses serah terima

% Salesman menawarkan test drive

% Salesman memastikan fitur-fitur

bersama-sama dan ditandatangani


% Salesman menanyakan tentang

bersama dengan mobil baru


dengan yang dijanjikan

pengiriman kendaraan

Kendaraan
kendaraan

baik
Q14 Q16 Q18 Q7 Q8 Q10 Q12 Q15 Q17 Q19
100.0 100.0 100.0 100.0 80.0 80.0 100.0 100.0 100.0 100.0
98.9 98.6 99.7 97.1 85.7 94.3 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.0 97.7 98.3 100.0 91.4 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 88.9 88.9 100.0 100.0 100.0 100.0
99.5 99.7 99.8 100.0 93.2 96.6 96.6 100.0 100.0 100.0

98.9 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.7 100.0 100.0 100.0 96.6 98.3 100.0 100.0 100.0 98.3

100.0 100.0 100.0 100.0 50.0 100.0 100.0 100.0 100.0 100.0
98.3 98.3 99.2 100.0 83.3 100.0 95.8 95.8 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.5 99.7 99.7 100.0 96.6 94.9 98.3 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.3 98.9 99.4 100.0 91.4 97.1 97.1 100.0 100.0 100.0

95.6 100.0 100.0 100.0 77.8 100.0 100.0 100.0 100.0 100.0
98.5 99.2 99.5 100.0 89.8 98.3 98.3 100.0 100.0 100.0
94.4 100.0 97.8 88.9 100.0 100.0 100.0 88.9 100.0 100.0
98.2 99.5 98.7 98.2 90.9 94.5 100.0 98.2 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.1 99.1 98.3 100.0 88.6 94.3 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.4 99.5 99.3 100.0 98.3 100.0 98.3 100.0 100.0 98.3

96.0 96.0 96.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.4 97.7 97.4 97.1 94.3 100.0 97.1 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.3 99.6 99.6 100.0 91.7 100.0 100.0 100.0 100.0 95.8

97.5 90.0 92.5 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.4 97.4 97.4 100.0 95.7 100.0 100.0 100.0 100.0 100.0

97.8 97.8 98.9 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.2 99.2 99.3 100.0 94.9 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.0 99.4 98.6 100.0 97.1 97.1 97.1 97.1 100.0 100.0

95.4 100.0 97.7 92.3 84.6 100.0 92.3 100.0 100.0 100.0
98.7 99.8 99.3 98.9 93.1 98.9 98.9 100.0 100.0 100.0

98.2 99.3 99.1 98.3 93.2 98.3 99.2 99.2 100.0 100.0
98.7 99.2 99.2 99.5 93.0 97.8 98.7 99.6 100.0 99.6

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 97.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.0 100.0 98.0 100.0 100.0 100.0 100.0 100.0 100.0 80.0
99.8 100.0 99.8 100.0 98.2 98.2 98.2 100.0 100.0 98.2

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.6 100.0 99.8 100.0 93.5 95.7 97.8 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.8 99.8 99.8 100.0 93.6 100.0 97.9 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.1 99.4 99.1 100.0 96.9 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 66.7 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 90.9 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.8 99.4 99.1 100.0 90.6 96.9 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.6 99.8 99.4 96.2 96.2 98.1 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.9 95.7 99.3 100.0 92.9 100.0 100.0 100.0 100.0 100.0

99.8 100.0 99.8 100.0 98.0 100.0 100.0 100.0 100.0 98.0
99.7 99.8 99.8 99.7 96.9 99.1 99.5 100.0 100.0 99.8

98.7 99.5 99.3 98.8 94.6 98.8 99.4 99.4 100.0 99.4
99.1 99.4 99.4 99.6 94.7 98.4 99.0 99.8 100.0 99.7
% Bersedia untuk membeli kembali mobil

Penilaian terhadap pelayanan DAIHATSU

Return Rate - Tercall (%)


Return Rate - Target (%)
gratis pertama di 1 bulan atau 1000 km
% Sebelumnya sudah pernah membeli

% akan atau sudah melakukan servis


mengenai service gratis pertama di 1
% Dihubungi oleh staff kami setelah

% NPS : Akan merekomendasikan

% Diinformasikan oleh staff kami


Daihatsu kepada kerabat/ teman

Respondents
pengiriman kendaraan

bulan atau 1000 km

secara keseluruhan
mobil Daihatsu

di Daihatsu

Q20 Q21 Q23 Q24 Q26 Q27 Q25


100.0 20.0 100.0 100.0 100.0 60.0 100.0 5 83.3 20.0
94.3 20.0 97.1 94.3 100.0 50.0 98.9 35 97.2 26.5

100.0 20.0 100.0 80.0 100.0 80.0 98.0 5 83.3 14.3


97.1 20.0 91.4 91.4 100.0 75.0 98.3 35 97.2 23.0

100.0 22.2 100.0 100.0 100.0 44.4 100.0 9 90.0 30.0


100.0 35.6 98.3 100.0 100.0 42.9 99.8 59 98.3 24.5

100.0 22.2 100.0 100.0 100.0 66.7 100.0 9 90.0 20.0


100.0 22.4 98.3 100.0 100.0 57.1 99.8 58 96.7 23.5

100.0 0.0 100.0 100.0 100.0 25.0 100.0 4 100.0 40.0


100.0 20.8 91.7 95.8 100.0 42.9 99.6 24 100.0 24.7

100.0 55.6 100.0 100.0 100.0 66.7 100.0 9 90.0 20.5


100.0 33.9 100.0 98.3 100.0 57.1 99.7 59 98.3 26.7

100.0 40.0 100.0 100.0 100.0 60.0 100.0 5 83.3 17.9


100.0 14.3 100.0 97.1 100.0 62.5 99.4 35 97.2 26.1

100.0 11.1 100.0 100.0 100.0 55.6 100.0 9 90.0 28.1


98.3 23.7 98.3 96.6 100.0 64.3 99.8 59 98.3 32.1
100.0 44.4 88.9 88.9 100.0 55.6 97.8 9 90.0 20.5
98.2 43.6 90.9 90.9 100.0 64.3 98.9 55 91.7 25.5

100.0 40.0 100.0 100.0 100.0 40.0 98.0 5 83.3 22.7


91.4 25.7 88.6 94.3 100.0 37.5 98.6 35 97.2 21.7

100.0 22.2 100.0 100.0 100.0 55.6 100.0 9 90.0 29.0


100.0 25.4 96.6 98.3 100.0 42.9 99.7 59 98.3 25.2

80.0 60.0 100.0 80.0 100.0 60.0 96.0 5 83.3 18.5


94.3 25.7 97.1 91.4 100.0 62.5 96.9 35 97.2 25.0

100.0 25.0 100.0 100.0 100.0 50.0 100.0 4 100.0 40.0


100.0 29.2 87.5 100.0 100.0 50.0 99.6 24 100.0 20.7

100.0 0.0 75.0 75.0 100.0 0.0 90.0 4 100.0 28.6


95.7 30.4 82.6 95.7 100.0 16.7 98.3 23 95.8 18.4

88.9 33.3 100.0 100.0 100.0 66.7 98.9 9 90.0 45.0


98.3 30.5 98.3 98.3 100.0 78.6 99.5 59 98.3 39.6

100.0 40.0 100.0 100.0 100.0 40.0 100.0 5 83.3 41.7


100.0 22.9 88.6 88.6 100.0 50.0 98.3 35 97.2 25.7

100.0 23.1 100.0 92.3 100.0 61.5 98.5 13 86.7 16.3


98.9 24.1 97.7 97.7 100.0 65.0 99.3 87 96.7 16.9

98.3 28.8 98.3 95.8 100.0 55.1 98.9 118 88.7 23.2
98.3 27.1 95.5 96.3 100.0 56.2 99.2 776 24.3

100.0 0.0 100.0 100.0 100.0 100.0 100.0 3 50.0 17.6


100.0 30.3 100.0 100.0 100.0 83.3 100.0 33 91.7 12.1

100.0 40.0 100.0 100.0 100.0 100.0 100.0 5 50.0 9.6


100.0 60.5 100.0 100.0 100.0 100.0 100.0 38 63.3 6.2

100.0 0.0 100.0 100.0 100.0 80.0 100.0 5 50.0 7.2


100.0 58.5 98.1 100.0 100.0 87.5 100.0 53 88.3 15.6

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 33.3


100.0 51.5 100.0 100.0 100.0 66.7 100.0 33 91.7 18.0

100.0 0.0 100.0 100.0 100.0 100.0 100.0 1 16.7 9.1


100.0 51.7 100.0 100.0 100.0 100.0 100.0 29 80.6 18.5
100.0 20.0 100.0 100.0 100.0 80.0 98.0 5 50.0 29.4
100.0 32.7 87.3 100.0 100.0 70.0 99.8 55 91.7 30.1

100.0 33.3 100.0 100.0 100.0 66.7 100.0 3 30.0 6.0


98.0 39.2 92.2 100.0 100.0 75.0 100.0 51 85.0 13.9

100.0 40.0 100.0 100.0 100.0 100.0 100.0 5 50.0 5.3


97.8 37.0 100.0 100.0 100.0 100.0 99.6 46 76.7 5.7

100.0 0.0 100.0 100.0 100.0 100.0 100.0 3 30.0 27.3


100.0 34.0 93.6 100.0 94.4 100.0 99.8 47 78.3 48.5

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 18.8


100.0 34.4 96.9 96.9 100.0 100.0 99.1 32 88.9 26.2

100.0 0.0 100.0 100.0 100.0 66.7 100.0 3 50.0 18.8


100.0 16.7 93.3 100.0 100.0 50.0 100.0 30 83.3 21.6

100.0 33.3 100.0 100.0 100.0 66.7 100.0 3 50.0 30.0


100.0 27.3 100.0 100.0 100.0 83.3 100.0 33 91.7 28.2

100.0 0.0 66.7 100.0 100.0 100.0 100.0 3 50.0 42.9


100.0 40.6 90.6 93.8 100.0 83.3 99.7 32 88.9 31.7

100.0 25.0 100.0 100.0 100.0 100.0 100.0 4 40.0 22.2


96.2 21.2 98.1 98.1 100.0 88.9 99.6 52 86.7 31.5

100.0 0.0 100.0 100.0 100.0 100.0 100.0 1 10.0 16.7


100.0 21.4 92.9 92.9 100.0 66.7 99.3 14 28.0 36.8

100.0 20.0 98.0 100.0 100.0 90.0 99.8 50 41.0 12.4


99.3 37.9 96.0 99.1 99.6 83.3 99.8 578 15.6

98.8 26.2 98.2 97.0 100.0 65.5 99.2 168 65.9 18.4
98.7 31.7 95.7 97.5 99.8 65.5 99.5 1354 89.1 19.6
SSI 1M Telesurvey

SSI December 2022 Jan Feb 2022 Mar Apr 2022

Outlet Name W9 W8

1 Astra Daihatsu Bandung ABC D254 99.7 98.3


98.3 YTD 2022
YTD Last Year 95.9
2 Astra Daihatsu Bandung Asia Afrika D250 95.9 97.8
97.1 YTD 2022
YTD Last Year 96.6
3 Astra Daihatsu Bandung Cibeureum D251 99.3 97.9
98.5 YTD 2022
YTD Last Year 99.6
4 Astra Daihatsu Bandung Cibiru D259 98.7 95.4
97.9 YTD 2022
YTD Last Year 97.6
5 Astra Daihatsu Bandung Cimahi D258 98.5 98.9
98.5 YTD 2022
YTD Last Year 98.6
6 Astra Daihatsu Bandung Pasirkaliki D252 99.7 92.3
97.1 YTD 2022
YTD Last Year 97.3
7 Astra Daihatsu Bandung Setiabudi D265 97.4 99.7
98.8 YTD 2022
YTD Last Year 97.8
8 Astra Daihatsu Cirebon Tuparev D261 100.0 99.8
99.4 YTD 2022
YTD Last Year 98.6
9 Astra Daihatsu Indramayu D268 99.8 100.0
99.8 YTD 2022
YTD Last Year 99.3
10 Astra Daihatsu Purwakarta D273 92.1 94.5
97.6 YTD 2022
YTD Last Year 96.6
11 Astra Daihatsu Tasikmalaya D264 97.3 95.4
97.4 YTD 2022
YTD Last Year 97.7
AI - Jabar Area AI - Jabar Area 98.1 97.5
98.2 YTD 2022
YTD Last Year 97.7
1 Astrido Cirebon DD16 100.0 100.0
98.7 YTD 2022
YTD Last Year 100.0
2 Astrido Rancaekek DD92 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.2
3 Kharisma Siliwangi Bandung KOPO DD41 94.9 98.4
98.6 YTD 2022
YTD Last Year 99.7
4 Tunas Bandung, A. Yani DD61 99.8 98.8
99.4 YTD 2022
YTD Last Year 99.7
5 Tunas Bandung, Soekarno Hatta DD71 98.7 99.9
99.1 YTD 2022
YTD Last Year 99.5
6 Tunas Garut DD65 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.8
Dealer - Jabar Area Dealer - Jabar Area 98.9 99.5
99.3 YTD 2022
YTD Last Year 99.7
SSI - Jabar Area SSI - Jabar Area 98.3 98.1
98.5 YTD 2022
YTD Last Year 98.3
Mei Jun 2022 Jul Agust 2022 Sep Okt 2022 Nov Des 2022

W8 W8 W8 W1 W2 W3 W4 W5 W6 W7

99.9 96.8 97.5 84.2 94.0 95.5 96.0 96.7 97.5 97.8

98.8 97.3 99.7 84.0 89.9 86.4 87.1 89.3 91.9 92.8

99.5 98.8 97.6 100.0 99.7 99.8 99.8 97.0 97.6 97.9

98.4 100.0 95.4 100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.5 95.6 99.5 100.0 97.9 97.9 98.6 98.6 99.2 99.2

97.7 96.5 97.2 100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.2 98.3 99.8 86.8 95.6 96.7 97.4 97.8 98.4 98.4

99.3 98.3 100.0 93.2 97.7 98.3 98.6 98.4 98.8 98.8
99.6 99.5 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 97.6 97.6 98.4 98.8 99.0 99.0

96.9 97.7 98.5 100.0 96.3 97.2 97.6 98.0 98.5 98.7

99.0 98.0 98.7 95.3 96.8 96.7 97.2 97.3 98.0 98.1

100.0 96.8 100.0 82.1 82.1 82.1 82.1

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 99.0 100.0 100.0 100.0 100.0 100.0

98.8 100.0 100.0 98.7 98.7 98.7 98.7

98.0 100.0 98.4 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.5 99.3 99.7 98.6 98.6 98.6 98.6

99.1 98.4 99.0 95.3 96.8 96.7 97.6 97.6 98.1 98.2
Dealershi
Sales Initiation Deal & Paperwork Sales Person Delivery Timing
p Facility
(19.1%) (17.9%) (20,2%) (21.4%)
(0.0%)

Kemudahan mencari informasi terkait Daihatsu

pembayaran, baik tunai ataupun kredit yang di

Kepuasan terhadap pelayanan sales secara


Kemudahan mencapai kesepakatan untuk
Kepuasan terkait fasilitas dealer Daihatsu

Tingkat responsif salesman saat update


mengenai status pengiriman kendaraan
Penjelasan wiraniaga saat menjelaskan

Kepuasaan terkait proses administrasi

Kesopanan dan keramahan salesman


transaksi final

keseluruhan
022

alami
W8 W9 W10
Q2 Q3 Q4 Q5 Q6 Q9 Q11 Q13
97.8 97.8 97.8 97.8 97.8 97.8 98.9 97.8
97.5 98.1 97.6 98.6 98.6 98.8 99.0 98.3

93.3 94.4 93.3 94.4 92.2 93.3 94.4 88.9


96.2 97.9 97.1 96.6 97.4 97.4 98.4 96.6

95.6 98.9 98.9 97.8 97.8 97.8 98.9 98.9


97.8 98.6 98.6 99.2 98.5 98.5 98.8 98.8

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


96.6 98.3 97.7 97.4 97.1 97.4 98.3 98.0

100.0 100.0 100.0 100.0 98.0 100.0 100.0 100.0


98.3 97.4 98.3 99.1 97.4 98.9 99.1 99.4

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


96.6 97.4 96.0 96.9 96.3 97.1 98.0 97.7

95.6 97.8 97.8 100.0 100.0 98.9 97.8 97.8


99.2 99.2 97.8 98.8 98.8 98.6 99.3 98.1

96.7 97.8 100.0 100.0 98.9 96.7 100.0 98.9


99.2 99.2 98.8 99.7 99.7 99.2 99.7 99.5
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.7 99.7 100.0 100.0 99.7 100.0 100.0 100.0

100.0 100.0 100.0 94.0 100.0 100.0 100.0 98.0


98.0 97.4 97.4 96.3 97.4 97.7 98.0 97.1

98.9 98.9 100.0 98.9 97.8 100.0 98.9 98.9


96.6 97.3 97.6 96.4 97.3 98.1 98.0 97.6

97.5 98.4 98.6 98.4 98.1 98.2 98.7 97.7


97.8 98.3 97.9 98.1 98.1 98.4 98.8 98.3

80.0 80.0 90.0 80.0 80.0 80.0 90.0 80.0


98.6 98.6 98.9 98.6 98.6 98.9 98.9 98.6

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


97.0 98.3 97.9 98.7 97.7 99.0 99.3 98.3

96.7 100.0 96.7 100.0 100.0 96.7 96.7 100.0


97.6 99.4 99.4 100.0 100.0 99.7 99.7 99.7

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.8 98.2 98.8 99.4 97.9 99.4 99.7 99.4

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

98.1 98.8 98.8 98.8 98.8 98.1 98.8 98.8


98.7 99.1 99.2 99.5 99.1 99.5 99.6 99.4

97.6 98.4 98.6 98.4 98.2 98.2 98.7 97.9


98.0 98.5 98.3 98.5 98.4 98.7 99.0 98.6
Delivery Timing Delivey Process
(21.4%) (21.4%)

% Saat penyerahan kendaraan, dilakukan


Kemampuan menjawab pertanyaan saat proses
Ketepatan waktu penyerahan kendaraan sesuai

% Salesman menunjukkan langsung fitur

% Salesman mencantumkan waktu janji


penyerahan kendaraan di Surat Pesanan

kendaraan Bapak/Ibu berfungsi dengan


penggunaan dan kebutuhan kendaraan

% Pada saat pengiriman diadakan foto


pengisian form penyerahan kendaraan
Kondisi kendaraan saat proses serah terima

% Salesman menawarkan test drive

% Salesman memastikan fitur-fitur

bersama-sama dan ditandatangani


% Salesman menanyakan tentang

bersama dengan mobil baru


dengan yang dijanjikan

pengiriman kendaraan

Kendaraan
kendaraan

baik
Q14 Q16 Q18 Q7 Q8 Q10 Q12 Q15 Q17 Q19
95.6 98.9 97.8 100.0 88.9 100.0 100.0 100.0 100.0 88.9
98.0 98.1 98.3 100.0 94.9 100.0 100.0 100.0 100.0 98.3

92.2 93.3 92.2 88.9 77.8 100.0 88.9 88.9 100.0 100.0
96.6 97.2 96.6 96.6 91.4 100.0 94.8 98.3 100.0 98.3

96.7 98.9 97.8 100.0 88.9 100.0 100.0 100.0 100.0 100.0
98.5 98.0 98.6 96.6 84.7 96.6 98.3 98.3 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.6 98.9 98.3 97.1 88.6 100.0 100.0 100.0 100.0 100.0

94.0 100.0 100.0 100.0 80.0 80.0 100.0 100.0 100.0 100.0
97.4 98.9 98.9 100.0 85.7 94.3 100.0 97.1 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.1 97.4 96.6 100.0 97.1 100.0 94.3 100.0 100.0 100.0

100.0 98.9 97.8 100.0 88.9 100.0 88.9 100.0 88.9 100.0
98.3 99.3 98.5 100.0 93.2 100.0 98.3 100.0 98.3 98.3

100.0 100.0 98.9 100.0 77.8 100.0 100.0 88.9 100.0 100.0
99.2 99.2 99.5 100.0 94.9 98.3 94.9 98.3 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.1 100.0 100.0 97.1 94.3 97.1 97.1 100.0 100.0 100.0

98.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.4 98.6 97.4 100.0 94.3 100.0 100.0 100.0 97.1 100.0

96.7 100.0 97.8 100.0 88.9 100.0 100.0 100.0 100.0 100.0
96.6 98.3 97.5 100.0 91.5 98.3 100.0 100.0 100.0 100.0

97.3 98.9 98.0 98.7 88.6 98.7 97.5 97.5 98.7 98.7
97.9 98.5 98.2 98.9 91.9 98.7 97.9 99.2 99.6 99.4

80.0 90.0 80.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.6 98.9 98.6 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.3 99.3 98.3 100.0 100.0 96.7 100.0 100.0 100.0 100.0

100.0 100.0 96.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.8 100.0 99.4 100.0 93.9 93.9 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.5 99.7 99.7 100.0 97.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 97.0 100.0 100.0 100.0 100.0 100.0

98.8 99.4 98.1 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.2 99.7 99.4 100.0 97.9 98.4 100.0 100.0 100.0 100.0

97.6 98.9 98.0 98.9 90.5 98.9 97.9 97.9 98.9 98.9
98.2 98.8 98.5 99.2 93.5 98.6 98.5 99.4 99.7 99.6
% Bersedia untuk membeli kembali mobil

Penilaian terhadap pelayanan DAIHATSU

Return Rate - Tercall (%)


Return Rate - Target (%)
gratis pertama di 1 bulan atau 1000 km
% Sebelumnya sudah pernah membeli

% akan atau sudah melakukan servis


mengenai service gratis pertama di 1
% Dihubungi oleh staff kami setelah

% NPS : Akan merekomendasikan

% Diinformasikan oleh staff kami


Daihatsu kepada kerabat/ teman

Respondents
pengiriman kendaraan

bulan atau 1000 km

secara keseluruhan
mobil Daihatsu

di Daihatsu

Q20 Q21 Q23 Q24 Q26 Q27 Q25


100.0 33.3 100.0 88.9 100.0 55.6 97.8 9 90.0 20.0
96.6 27.1 94.9 94.9 100.0 64.3 98.5 59 98.3 20.1

100.0 33.3 100.0 88.9 100.0 22.2 93.3 9 90.0 21.4


100.0 25.9 93.1 91.4 96.4 42.9 97.6 58 96.7 20.7

100.0 33.3 100.0 100.0 100.0 55.6 98.9 9 90.0 36.0


98.3 35.6 100.0 96.6 100.0 64.3 98.8 59 98.3 26.2

100.0 20.0 100.0 100.0 100.0 60.0 100.0 5 83.3 25.0


100.0 20.0 97.1 94.3 100.0 37.5 98.9 35 97.2 27.6

100.0 0.0 100.0 100.0 100.0 40.0 100.0 5 83.3 21.7


100.0 20.0 97.1 88.6 100.0 50.0 98.3 35 97.2 31.3

100.0 0.0 100.0 100.0 100.0 20.0 100.0 5 83.3 38.5


97.1 20.0 91.4 85.7 100.0 37.5 97.4 35 97.2 21.3

88.9 0.0 100.0 88.9 100.0 33.3 98.9 9 90.0 20.5


96.6 18.6 96.6 94.9 100.0 50.0 99.2 59 98.3 16.7

100.0 33.3 100.0 88.9 100.0 22.2 98.9 9 90.0 27.3


100.0 39.0 96.6 98.3 100.0 35.7 99.7 59 98.3 29.6
100.0 0.0 100.0 100.0 100.0 40.0 100.0 5 83.3 15.6
100.0 22.9 100.0 100.0 100.0 37.5 100.0 35 97.2 19.7

100.0 40.0 100.0 100.0 100.0 80.0 100.0 5 83.3 25.0


97.1 25.7 97.1 88.6 100.0 87.5 98.3 35 97.2 21.6

100.0 11.1 100.0 100.0 100.0 77.8 100.0 9 90.0 21.4


98.3 25.4 96.6 89.8 100.0 85.7 98.0 59 98.3 30.6

98.7 20.3 100.0 94.9 100.0 45.6 98.6 79 87.8 23.3


98.5 26.3 96.4 93.4 99.6 54.8 98.6 528 23.1

100.0 100.0 100.0 0.0 100.0 100.0 90.0 1 16.7 2.3


100.0 60.7 100.0 92.9 100.0 100.0 98.9 28 77.8 8.8

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 13.0


100.0 33.3 100.0 100.0 100.0 83.3 100.0 33 91.7 16.3

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 33.3


100.0 26.7 93.3 93.3 100.0 50.0 98.7 30 83.3 23.1

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 50.0


100.0 30.3 97.0 97.0 100.0 100.0 100.0 33 91.7 35.1

100.0 33.3 100.0 100.0 100.0 66.7 100.0 3 50.0 75.0


100.0 42.4 97.0 100.0 100.0 83.3 99.4 33 91.7 35.9

100.0 0.0 100.0 100.0 100.0 100.0 100.0 3 50.0 37.5


100.0 30.3 100.0 100.0 100.0 83.3 100.0 33 91.7 33.3

100.0 31.3 100.0 93.8 100.0 93.8 99.4 16 44.4 17.2


100.0 36.8 97.9 97.4 100.0 80.6 99.5 190 20.3

98.9 22.1 100.0 94.7 100.0 53.7 98.7 95 75.4 22.0


98.9 29.1 96.8 94.4 99.7 60.0 98.8 718 95.0 22.3
SSI 1M Telesurvey

SSI December 2022 Jan Feb 2022 Mar Apr 2022

Outlet Name W9 W8

1 Astra Daihatsu Klaten D379 95.7 99.0


99.0 YTD 2022
YTD Last Year 99.4
2 Astra Daihatsu Pekalongan D371 100.0 97.4
99.2 YTD 2022
YTD Last Year 99.7
3 Astra Daihatsu Semarang Majapahit D350 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.8
4 Astra Daihatsu Semarang Mangkang D353 100.0 100.0
100.0 YTD 2020
YTD Last Year 100.0
5 Astra Daihatsu Semarang Pudak Payung D351 100.0 100.0
99.5 YTD 2022
YTD Last Year 99.8
6 Astra Daihatsu Sleman Maguwo D363 97.0 97.5
98.1 YTD 2022
YTD Last Year 98.5
7 Astra Daihatsu Solo Adi Sucipto D370 99.3 100.0
99.8 YTD 2022
YTD Last Year 99.1
8 Astra Daihatsu Solo Baru D372 100.0 99.8
99.2 YTD 2022
YTD Last Year 98.7
9 Astra Daihatsu Tegal D373 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.6
10 Astra Daihatsu Yogyakarta Magelang D360 98.2 99.5
98.3 YTD 2022
YTD Last Year 99.1
11 Astra Daihatsu Yogyakarta Mataram D364 99.2 95.6
98.7 YTD 2022
YTD Last Year 96.6
12 Astra Daihatsu Yogyakarta Sutoyo D362 100.0 100.0
99.1 YTD 2022
YTD Last Year 99.0
AI - Jateng Area AI - Jateng Area 99.1 99.2
99.3 YTD 2022
YTD Last Year 99.2
1 AIM Cilacap DD02 99.0 100.0
99.8 YTD 2022
YTD Last Year 99.8
2 AIM Magelang DD01 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.6
3 AIM Purwokerto DD03 99.5 99.9
99.3 YTD 2022
YTD Last Year 99.9
4 AIM Wonosobo DD102 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.7
5 Kzu Dr Cipto DD43 100.0 98.7
99.4 YTD 2022
YTD Last Year 99.8
6 Kzu Kudus DD44 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
7 Kzu Pati DD120 97.1 100.0
98.7 YTD 2022
YTD Last Year 99.7
8 Kzu Salatiga DD45 100.0 99.2
99.0 YTD 2022
YTD Last Year 99.7
9 Kzu Sudirman DD46 100.0 99.4
99.1 YTD 2022
YTD Last Year 98.4
10 MZU Bantul DD115 98.5 100.0
97.7 YTD 2022
YTD Last Year 98.5
11 MZU Sragen DD105 100.0 100.0
99.1 YTD 2022
YTD Last Year 98.2
12 MZU Surakarta DD104 99.7 100.0
99.9 YTD 2022
YTD Last Year 99.6
13 SZU Sukoharjo DD131 100.0 100.0
98.4 YTD 2022
YTD Last Year
Dealer - Jateng Area Dealer - Jateng Area 99.5 99.8
99.3 YTD 2022
YTD Last Year 99.4
SSI - Jateng Area SSI - Jateng Area 99.3 99.5
99.3 YTD 2022
YTD Last Year 99.3
Mei Jun 2022 Jul Agust 2022 Sep Okt 2022 Nov Des 2022

W8 W8 W8 W1 W2 W3 W4 W5 W6 W7

99.5 100.0 99.9 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 98.1 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 99.0 99.5 99.5 99.7 100.0 100.0 100.0

99.1 100.0 97.6 100.0 100.0 100.0 100.0 100.0 100.0

99.6 98.5 99.8 100.0 100.0 100.0 93.3 95.0 96.0 96.0

99.4 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.4 99.3 96.3 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 99.7 99.8 99.8 99.9 99.9

99.2 99.7 98.0 100.0 96.3 96.5 97.2 97.2 97.7 95.2

99.8 100.0 97.6 100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.1 100.0 99.3 100.0 95.2 95.2 96.8 96.8 95.1

99.6 99.8 99.0 99.9 99.5 99.1 98.9 99.1 99.3 98.8

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 99.8 100.0 100.0 100.0 100.0 100.0

99.9 99.0 100.0 96.0 96.0 96.0 96.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

98.3 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.8 98.3 99.8 95.7 95.7 95.7 95.7

100.0 100.0 100.0 90.4 90.4 90.4 90.4

98.9 97.3 100.0 99.0 99.0 99.0 99.0

95.2 96.2 99.5 95.8 95.8 95.8 95.8


98.8 100.0 100.0 88.6 88.6 88.6 88.6

100.0 100.0 100.0 100.0 100.0 100.0 100.0

96.0 99.0 98.3 100.0 100.0 100.0 100.0

99.0 99.1 99.8 97.8 97.8 97.8 97.8

99.3 99.4 99.4 99.9 99.5 99.1 98.4 98.5 98.7 98.4
Dealershi
Sales Initiation Deal & Paperwork Sales Person Delivery Timing
p Facility
(19.1%) (17.9%) (20,2%) (21.4%)
(0.0%)

Kemudahan mencari informasi terkait Daihatsu

pembayaran, baik tunai ataupun kredit yang di

Kepuasan terhadap pelayanan sales secara


Kemudahan mencapai kesepakatan untuk
Kepuasan terkait fasilitas dealer Daihatsu

Tingkat responsif salesman saat update


mengenai status pengiriman kendaraan
Penjelasan wiraniaga saat menjelaskan

Kepuasaan terkait proses administrasi

Kesopanan dan keramahan salesman


transaksi final

keseluruhan
022

alami
W8 W9 W10
Q2 Q3 Q4 Q5 Q6 Q9 Q11 Q13
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.3 98.9 97.4 98.6 98.3 99.7 100.0 99.1

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.2 98.5 99.4 99.4 99.1 99.7 99.4 99.7

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.7 99.4 99.1 99.4 99.7 99.4 99.7 99.1

96.0 96.0 98.0 96.0 96.0 94.0 98.0 96.0


98.0 98.6 98.6 98.3 97.7 97.7 98.9 98.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.3 100.0 99.7 100.0 100.0 99.7 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.1 98.4 98.8 99.1 99.1 98.4 100.0 99.7
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

94.4 95.6 92.2 93.3 94.4 94.4 95.6 94.4


98.3 98.6 97.8 97.6 98.3 98.1 98.4 98.1

100.0 100.0 96.0 100.0 100.0 100.0 100.0 100.0


97.4 97.1 98.3 98.9 98.9 98.3 99.7 99.7

92.5 92.5 92.5 90.0 95.0 97.5 97.5 97.5


98.3 99.0 97.0 97.7 98.3 99.7 99.7 99.7

98.6 98.7 98.2 98.3 98.7 98.7 99.2 98.9


98.9 99.1 98.9 99.1 99.2 99.2 99.6 99.4

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.7 99.4 99.7 99.7 100.0 99.7 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 99.7

96.0 96.0 96.0 96.0 96.0 96.0 96.0 96.0


98.9 99.5 99.1 99.5 99.3 99.5 99.3 99.3

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.7 99.4 99.4 99.7 99.7 99.1 99.7 99.1

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

93.3 93.3 90.0 96.7 96.7 96.7 93.3 96.7


98.5 98.2 97.9 99.1 99.1 98.5 98.8 99.1

90.0 90.0 90.0 90.0 90.0 90.0 90.0 90.0


98.8 99.1 98.5 98.8 99.1 98.8 99.1 99.1

98.0 100.0 98.0 100.0 100.0 100.0 100.0 100.0


98.7 99.3 98.9 99.1 98.5 99.3 99.6 99.3

93.3 90.0 100.0 93.3 96.7 93.3 96.7 100.0


96.1 97.6 97.6 97.6 97.6 97.0 97.9 97.6
80.0 80.0 80.0 70.0 80.0 90.0 100.0 100.0
98.3 98.3 98.9 97.8 98.9 98.9 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 99.7 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.1 98.1 96.9 98.5 97.3 98.8 98.8 98.8

97.1 97.1 97.4 97.4 97.9 97.9 98.1 98.6


99.0 99.2 99.0 99.2 99.2 99.2 99.5 99.4

98.1 98.1 97.9 98.0 98.4 98.4 98.8 98.8


99.0 99.2 99.0 99.2 99.2 99.2 99.5 99.4
Delivery Timing Delivey Process
(21.4%) (21.4%)

% Saat penyerahan kendaraan, dilakukan


Kemampuan menjawab pertanyaan saat proses
Ketepatan waktu penyerahan kendaraan sesuai

% Salesman menunjukkan langsung fitur

% Salesman mencantumkan waktu janji


penyerahan kendaraan di Surat Pesanan

kendaraan Bapak/Ibu berfungsi dengan


penggunaan dan kebutuhan kendaraan

% Pada saat pengiriman diadakan foto


pengisian form penyerahan kendaraan
Kondisi kendaraan saat proses serah terima

% Salesman menawarkan test drive

% Salesman memastikan fitur-fitur

bersama-sama dan ditandatangani


% Salesman menanyakan tentang

bersama dengan mobil baru


dengan yang dijanjikan

pengiriman kendaraan

Kendaraan
kendaraan

baik
Q14 Q16 Q18 Q7 Q8 Q10 Q12 Q15 Q17 Q19
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.3 99.4 99.1 100.0 94.3 97.1 100.0 100.0 100.0 100.0

100.0 100.0 100.0 80.0 100.0 100.0 100.0 100.0 100.0 100.0
99.4 99.7 99.1 97.0 100.0 97.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 60.0 100.0 80.0 100.0 100.0 100.0
99.1 99.7 99.7 100.0 91.2 97.1 97.1 100.0 100.0 100.0

94.0 98.0 96.0 80.0 100.0 100.0 100.0 100.0 100.0 100.0
97.7 98.3 98.3 97.1 94.3 94.3 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.7 99.0 100.0 100.0 96.7 96.7 96.7 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.4 99.7 99.7 96.9 96.9 100.0 100.0 96.9 100.0 100.0
98.9 100.0 100.0 100.0 88.9 100.0 100.0 100.0 100.0 100.0
99.8 100.0 100.0 100.0 93.2 100.0 98.3 100.0 100.0 100.0

96.7 96.7 95.6 100.0 88.9 100.0 100.0 100.0 100.0 100.0
98.3 99.1 98.4 100.0 94.8 98.3 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.9 99.4 98.3 100.0 94.3 100.0 100.0 97.1 100.0 100.0

95.0 100.0 92.5 100.0 100.0 75.0 75.0 100.0 100.0 100.0
99.3 99.7 99.0 100.0 96.7 96.7 96.7 100.0 100.0 100.0

98.7 99.4 98.7 97.2 94.4 98.6 97.2 100.0 100.0 100.0
99.2 99.5 99.3 99.4 96.0 98.3 99.2 99.6 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 97.0 100.0 100.0 97.0 100.0

96.0 96.0 96.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.5 99.5 99.3 100.0 98.2 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 66.7 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 97.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.4 99.4 99.4 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

96.7 96.7 96.7 100.0 100.0 100.0 100.0 100.0 100.0 66.7
98.5 99.1 98.5 100.0 100.0 100.0 97.0 100.0 100.0 97.0

93.3 90.0 90.0 100.0 66.7 100.0 100.0 100.0 100.0 100.0
99.1 99.1 98.8 100.0 93.9 100.0 100.0 100.0 100.0 100.0

98.0 96.0 98.0 100.0 80.0 100.0 100.0 100.0 100.0 100.0
99.3 99.1 98.9 98.2 90.9 96.4 98.2 100.0 100.0 98.2

100.0 100.0 93.3 100.0 66.7 100.0 100.0 100.0 100.0 100.0
99.1 98.8 97.6 100.0 84.8 100.0 100.0 100.0 100.0 100.0
100.0 100.0 80.0 0.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 98.3 94.4 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.7 100.0 100.0 100.0 96.9 100.0 96.9 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.1 98.1 99.2 100.0 92.3 100.0 100.0 100.0 100.0 100.0

98.6 98.1 97.4 97.6 90.5 100.0 100.0 100.0 100.0 97.6
99.4 99.4 99.2 99.6 96.2 99.3 99.3 100.0 99.8 99.6

98.7 98.9 98.2 97.3 92.9 99.1 98.2 100.0 100.0 99.1
99.3 99.5 99.3 99.5 96.1 98.8 99.2 99.8 99.9 99.8
% Bersedia untuk membeli kembali mobil

Penilaian terhadap pelayanan DAIHATSU

Return Rate - Tercall (%)


Return Rate - Target (%)
gratis pertama di 1 bulan atau 1000 km
% Sebelumnya sudah pernah membeli

% akan atau sudah melakukan servis


mengenai service gratis pertama di 1
% Dihubungi oleh staff kami setelah

% NPS : Akan merekomendasikan

% Diinformasikan oleh staff kami


Daihatsu kepada kerabat/ teman

Respondents
pengiriman kendaraan

bulan atau 1000 km

secara keseluruhan
mobil Daihatsu

di Daihatsu

Q20 Q21 Q23 Q24 Q26 Q27 Q25


100.0 40.0 100.0 100.0 80.0 40.0 100.0 5 83.3 31.3
100.0 28.6 91.4 94.3 94.1 25.0 99.4 35 97.2 26.1

100.0 0.0 100.0 100.0 100.0 60.0 100.0 5 83.3 38.5


100.0 24.2 100.0 97.0 100.0 71.4 99.1 33 91.7 35.9

100.0 44.4 100.0 100.0 100.0 88.9 100.0 9 90.0 34.6


100.0 49.2 93.2 98.3 100.0 85.7 100.0 59 98.3 31.9

100.0 60.0 100.0 100.0 100.0 60.0 100.0 5 83.3 25.0


100.0 31.4 100.0 100.0 100.0 50.0 100.0 35 97.2 41.2

100.0 40.0 100.0 100.0 100.0 80.0 100.0 5 83.3 27.8


100.0 47.1 94.1 100.0 100.0 75.0 99.4 34 94.4 35.1

100.0 60.0 80.0 100.0 100.0 100.0 98.0 5 83.3 20.0


100.0 31.4 97.1 97.1 100.0 100.0 98.6 35 97.2 19.8

100.0 40.0 100.0 100.0 100.0 80.0 100.0 5 83.3 62.5


96.7 43.3 90.0 90.0 100.0 85.7 99.3 30 83.3 50.8

100.0 60.0 80.0 100.0 100.0 100.0 100.0 5 83.3 18.5


96.9 50.0 84.4 100.0 100.0 87.5 99.7 32 88.9 18.0
100.0 11.1 100.0 100.0 100.0 55.6 100.0 9 90.0 21.4
98.3 25.4 89.8 100.0 100.0 64.3 100.0 59 98.3 23.0

88.9 33.3 100.0 77.8 100.0 77.8 96.7 9 90.0 25.0


96.6 41.4 94.8 94.8 100.0 64.3 98.4 58 96.7 20.4

100.0 20.0 100.0 100.0 100.0 80.0 100.0 5 83.3 45.5


94.3 37.1 97.1 100.0 100.0 62.5 99.7 35 97.2 31.0

100.0 75.0 100.0 50.0 100.0 25.0 97.5 4 66.7 23.5


100.0 50.0 93.3 93.3 100.0 40.0 99.0 30 83.3 26.3

98.6 38.0 97.2 94.4 98.6 71.8 99.3 71 84.5 27.4


98.5 38.1 93.7 97.3 99.6 68.8 99.4 475 26.8

100.0 0.0 100.0 100.0 100.0 100.0 100.0 3 50.0 42.9


100.0 45.5 100.0 100.0 100.0 100.0 100.0 33 91.7 48.5

100.0 0.0 100.0 100.0 100.0 66.7 100.0 3 50.0 18.8


100.0 45.5 97.0 100.0 93.3 66.7 100.0 33 91.7 20.0

100.0 40.0 100.0 80.0 100.0 100.0 96.0 5 50.0 35.7


100.0 32.7 89.1 96.4 100.0 100.0 99.3 55 91.7 25.6

100.0 33.3 100.0 100.0 100.0 66.7 100.0 3 50.0 100.0


97.0 54.5 93.9 100.0 100.0 66.7 100.0 33 91.7 62.3

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 18.8


100.0 21.2 97.0 100.0 100.0 83.3 99.7 33 91.7 17.8

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 75.0


100.0 30.3 97.0 100.0 100.0 83.3 100.0 33 91.7 32.4

100.0 33.3 100.0 100.0 100.0 66.7 100.0 3 50.0 27.3


100.0 33.3 100.0 93.9 100.0 83.3 99.1 33 91.7 31.4

100.0 33.3 100.0 66.7 100.0 66.7 90.0 3 50.0 60.0


100.0 42.4 100.0 97.0 100.0 66.7 99.1 33 91.7 47.8

100.0 0.0 100.0 100.0 100.0 100.0 98.0 5 50.0 35.7


100.0 32.7 96.4 98.2 100.0 90.0 99.1 55 91.7 23.1

100.0 0.0 100.0 100.0 100.0 100.0 96.7 3 50.0 21.4


100.0 30.3 87.9 93.9 100.0 100.0 98.5 33 91.7 21.9
100.0 0.0 100.0 0.0 100.0 100.0 90.0 1 25.0 11.1
100.0 22.2 100.0 94.4 100.0 66.7 98.9 18 75.0 33.3

100.0 66.7 100.0 100.0 100.0 66.7 100.0 3 50.0 23.1


100.0 43.8 90.6 100.0 100.0 83.3 100.0 32 88.9 31.1

100.0 50.0 100.0 100.0 100.0 100.0 100.0 4 40.0 30.8


100.0 30.8 92.3 92.3 100.0 100.0 99.2 26 43.3 35.6

100.0 26.2 100.0 92.9 100.0 88.1 98.1 42 47.7 30.2


99.8 36.0 95.1 97.6 99.5 86.0 99.4 450 28.5

99.1 33.6 98.2 93.8 99.1 77.9 98.8 113 65.7 28.4
99.1 37.1 94.4 97.4 99.5 76.4 99.4 925 89.6 27.6
SSI 1M Telesurvey

SSI December 2022 Jan Feb 2022 Mar Apr 2022

Outlet Name W9 W8

1 Astra Daihatsu Blitar D480 98.5 95.8


96.8 YTD 2022
YTD Last Year 99.1
2 Astra Daihatsu Gresik D481 97.1 97.8
98.5 YTD 2022
YTD Last Year 98.2
3 Astra Daihatsu Kediri D471 98.7 97.5
97.1 YTD 2022
YTD Last Year 97.8
4 Astra Daihatsu Madiun D472 97.1 99.5
97.0 YTD 2022
YTD Last Year 96.2
5 Astra Daihatsu Malang A. Yani D470 99.5 97.9
98.8 YTD 2022
YTD Last Year 99.7
6 Astra Daihatsu Malang Kebon Sari D476 99.7 100.0
99.3 YTD 2022
YTD Last Year 98.9
7 Astra Daihatsu Mojokerto D474 98.3 100.0
98.5 YTD 2022
YTD Last Year 99.8
8 Astra Daihatsu Pasuruan D478 98.1 98.7
99.0 YTD 2022
YTD Last Year 98.6
9 Astra Daihatsu Sidoarjo Trosobo D477 97.7 99.8
97.6 YTD 2022
YTD Last Year 98.9
10 Astra Daihatsu Surabaya HR Muhammad D455 98.5 92.5
96.8 YTD 2022
YTD Last Year 97.1
11 Astra Daihatsu Surabaya Panglima Sudirman D451 98.8 98.0
97.6 YTD 2022
YTD Last Year 97.6
12 Astra Daihatsu Surabaya Pengampon D452 94.4 100.0
97.3 YTD 2022
YTD Last Year 99.2
13 Astra Daihatsu Surabaya Waru D453 100.0 99.9
99.9 YTD 2022
YTD Last Year 99.2
AI - Jatim Area AI - Jatim Area 98.3 98.1
98.1 YTD 2022
YTD Last Year 98.4
1 AIM Rungkut DD04 97.0 100.0
99.5 YTD 2022
YTD Last Year 99.9
2 Asco Banyuwangi DD100 96.3 100.0
98.1 YTD 2022
YTD Last Year 99.7
3 Asco Jember DD11 98.5 99.3
98.8 YTD 2022
YTD Last Year 99.5
4 Asco Jemur Sari DD12 100.0 100.0
99.8 YTD 2022
YTD Last Year 100.0
5 Asco Mastrip DD14 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.9
6 Jolo Motor Madiun DD34 100.0 96.0
93.9 YTD 2022
YTD Last Year 99.0
7 Jolo Motor Malang DD35 99.1 96.2
97.1 YTD 2022
YTD Last Year 95.9
8 Karunia Motor Banyuwangi DD128 96.9 90.7
94.4 YTD 2022
YTD Last Year 98.1
9 Karunia Motor Surabaya DD37 96.8 99.6
96.6 YTD 2022
YTD Last Year 97.6
10 Karunia Pamekasan DD116 100.0 99.8
97.7 YTD 2022
YTD Last Year 99.9
11 Kharisma Sejahtera Bojonegoro DD108 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
12 Kharisma Sejahtera Diponegoro DD39 100.0 99.5
99.7 YTD 2022
YTD Last Year 99.3
13 Kharisma Sejahtera Lamongan DD123 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.8
14 Kharisma Sejahtera Situbondo DD122 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.8
15 Kharisma Sentosa Surabaya Pucang DD40 100.0 100.0
99.9 YTD 2022
YTD Last Year 100.0
Dealer - Jatim Area Dealer - Jatim Area 98.9 98.7
98.3 YTD 2022
YTD Last Year 99.2
SSI - Jatim Area SSI - Jatim Area 98.6 98.4
98.2 YTD 2022
YTD Last Year 98.8
Mei Jun 2022 Jul Agust 2022 Sep Okt 2022 Nov Des 2022

W8 W8 W8 W1 W2 W3 W4 W5 W6 W7

96.0 99.9 95.8 100.0 100.0 100.0 100.0 100.0 94.6 94.6

97.9 99.1 99.8 100.0 98.3 98.8 99.0 99.2 99.4 99.4

95.6 98.3 95.4 100.0 99.1 98.3 98.6 97.5 96.6 97.0

97.1 97.5 97.3 90.0 95.0 95.0 96.7 96.7 90.6 92.5

99.9 99.7 99.0 100.0 95.7 96.8 97.4 95.5 96.3 96.7

100.0 100.0 96.7 100.0 100.0 100.0 99.7 99.8 99.8

100.0 98.3 98.7 89.2 87.8 87.8 91.5 93.7 94.9 94.9

99.3 99.8 99.8 100.0 97.3 96.4 97.2 97.6 98.2 98.4
93.1 99.9 97.6 100.0 100.0 100.0 99.4 99.5 97.6 97.6

97.3 96.6 99.4 87.5 94.8 92.6 94.1 95.1 96.0 96.4

99.9 98.0 94.9 100.0 97.4 97.8 96.4 97.0 97.8 95.8

96.8 96.5 97.7 100.0 100.0 100.0 100.0 100.0 100.0 98.3

100.0 99.8 99.5 100.0 100.0 100.0 100.0 100.0 100.0 100.0

98.1 98.7 97.9 97.2 97.4 97.2 97.6 97.7 97.2 97.2

100.0 100.0 100.0 100.0 100.0 100.0 100.0

94.5 99.5 99.1 100.0 100.0 100.0 100.0

98.2 97.4 100.0 100.0 100.0 100.0 100.0

100.0 99.7 99.9 98.4 98.4 98.4 98.4

100.0 100.0 100.0 100.0 100.0 100.0 100.0

92.6 91.9 90.5 90.4 90.4 90.4 90.4

96.0 98.7 94.9 97.9 97.9 97.9 97.9

95.6 96.0 94.0 92.7 92.7 92.7 92.7

94.1 98.8 92.0 100.0 100.0 100.0 100.0


97.0 96.7 95.1 95.6 95.6 95.6 95.6

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 97.5 97.5 97.5 97.5

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 99.7 100.0 100.0 100.0 100.0

97.9 98.6 97.6 98.3 98.3 98.3 98.3

98.0 98.7 97.8 97.2 97.4 97.2 97.9 97.9 97.6 97.6
Dealershi
Sales Initiation Deal & Paperwork Sales Person Delivery Timing
p Facility
(19.1%) (17.9%) (20,2%) (21.4%)
(0.0%)

Kemudahan mencari informasi terkait Daihatsu

pembayaran, baik tunai ataupun kredit yang di

Kepuasan terhadap pelayanan sales secara


Kemudahan mencapai kesepakatan untuk
Kepuasan terkait fasilitas dealer Daihatsu

Tingkat responsif salesman saat update


mengenai status pengiriman kendaraan
Penjelasan wiraniaga saat menjelaskan

Kepuasaan terkait proses administrasi

Kesopanan dan keramahan salesman


transaksi final

keseluruhan
022

alami
W8 W9 W10
Q2 Q3 Q4 Q5 Q6 Q9 Q11 Q13
96.0 96.0 96.0 96.0 92.0 94.0 96.0 92.0
96.9 97.1 97.4 96.3 96.9 96.6 97.4 95.6

98.9 100.0 100.0 100.0 98.9 98.9 100.0 100.0


97.8 98.6 98.6 98.5 98.5 98.1 98.8 98.6

95.6 98.9 97.8 96.7 96.7 96.7 98.9 96.7


96.1 97.6 96.8 96.4 97.6 96.9 98.1 97.3

88.0 94.0 94.0 92.0 92.0 88.0 94.0 94.0


95.1 97.4 96.3 97.7 97.1 96.6 97.7 96.6

95.6 96.7 96.7 95.6 97.8 96.7 97.8 96.7


98.6 99.0 98.6 98.6 99.0 99.0 99.2 98.8

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.1 98.9 99.4 99.1 99.7 99.7 99.7 99.4

92.0 92.0 94.0 90.0 96.0 94.0 96.0 92.0


97.7 98.0 96.9 98.6 98.9 98.0 99.4 97.7

96.7 97.8 98.9 98.9 100.0 100.0 100.0 96.7


99.0 99.2 97.3 98.8 99.0 99.2 100.0 98.5
96.0 98.0 98.0 98.0 96.0 98.0 98.0 98.0
97.4 98.2 97.4 96.8 95.3 97.4 97.9 97.9

100.0 98.9 97.8 94.4 90.0 94.4 98.9 96.7


96.6 98.0 96.8 96.9 96.3 96.9 97.1 95.8

94.4 96.7 95.6 95.6 95.6 95.6 96.7 96.7


97.6 97.3 97.5 97.3 96.9 97.3 97.5 97.8

98.0 98.0 96.0 100.0 100.0 100.0 98.0 98.0


97.1 97.1 97.4 97.4 97.7 97.1 97.4 97.1

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.8 99.7 99.5 99.7 99.8 99.8 100.0 100.0

96.6 97.7 97.5 96.9 96.7 96.9 98.3 97.0


97.7 98.2 97.7 97.9 98.0 98.0 98.5 97.9

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.1 99.1 99.4 99.4 99.4 99.7 99.7 99.1

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.2 97.3 97.3 96.4 97.7 98.2 98.6 98.6

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.9 99.3 98.7 98.9 98.9 98.7 99.4 98.5

96.7 100.0 96.7 96.7 96.7 100.0 100.0 100.0


99.7 100.0 99.7 99.4 99.7 99.7 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

86.7 86.7 90.0 90.0 86.7 93.3 96.7 90.0


91.2 93.3 93.9 94.8 94.2 92.7 95.5 93.0

96.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0


96.7 97.9 97.0 96.4 96.7 97.0 97.9 97.6

93.3 93.3 86.7 90.0 93.3 86.7 93.3 96.7


94.7 95.0 93.3 95.3 95.7 93.3 96.0 93.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


96.2 96.9 94.5 96.9 96.7 96.9 97.3 96.5
90.0 90.0 80.0 95.0 95.0 95.0 100.0 95.0
97.0 97.5 95.0 96.5 97.5 98.0 98.5 98.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

97.5 97.5 97.5 97.5 97.5 97.5 97.5 97.5


99.4 99.8 99.8 99.4 99.4 99.8 99.8 99.8

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.7 100.0 100.0 99.7 100.0 100.0 100.0 100.0

97.6 98.0 97.2 98.0 98.0 98.3 99.1 98.7


98.0 98.4 97.9 98.3 98.4 98.3 98.8 98.2

96.9 97.8 97.4 97.3 97.1 97.3 98.6 97.6


97.8 98.3 97.8 98.1 98.2 98.1 98.7 98.0
Delivery Timing Delivey Process
(21.4%) (21.4%)

% Saat penyerahan kendaraan, dilakukan


Kemampuan menjawab pertanyaan saat proses
Ketepatan waktu penyerahan kendaraan sesuai

% Salesman menunjukkan langsung fitur

% Salesman mencantumkan waktu janji


penyerahan kendaraan di Surat Pesanan

kendaraan Bapak/Ibu berfungsi dengan


penggunaan dan kebutuhan kendaraan

% Pada saat pengiriman diadakan foto


pengisian form penyerahan kendaraan
Kondisi kendaraan saat proses serah terima

% Salesman menawarkan test drive

% Salesman memastikan fitur-fitur

bersama-sama dan ditandatangani


% Salesman menanyakan tentang

bersama dengan mobil baru


dengan yang dijanjikan

pengiriman kendaraan

Kendaraan
kendaraan

baik
Q14 Q16 Q18 Q7 Q8 Q10 Q12 Q15 Q17 Q19
92.0 96.0 96.0 100.0 80.0 80.0 100.0 100.0 100.0 80.0
96.5 97.6 97.1 97.1 88.6 97.1 97.1 100.0 100.0 91.4

98.9 100.0 98.9 77.8 88.9 100.0 100.0 100.0 100.0 100.0
98.5 99.3 98.3 94.9 84.7 93.2 94.9 100.0 100.0 100.0

96.7 96.7 96.7 88.9 44.4 100.0 88.9 100.0 100.0 100.0
95.3 98.1 97.3 91.5 69.5 98.3 91.5 98.3 100.0 100.0

94.0 96.0 92.0 80.0 40.0 80.0 80.0 80.0 100.0 100.0
96.0 98.3 97.1 97.1 77.1 94.3 91.4 97.1 100.0 100.0

95.6 97.8 96.7 100.0 66.7 100.0 100.0 100.0 100.0 100.0
98.3 99.2 98.5 96.6 89.8 94.9 96.6 98.3 98.3 98.3

100.0 100.0 98.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.1 99.4 99.1 100.0 94.3 100.0 100.0 100.0 100.0 100.0

98.0 100.0 98.0 100.0 60.0 80.0 80.0 80.0 100.0 100.0
98.6 98.9 98.9 100.0 82.9 94.3 94.3 97.1 100.0 100.0

97.8 100.0 96.7 88.9 77.8 100.0 77.8 100.0 100.0 100.0
98.8 99.5 98.5 98.3 83.1 94.9 94.9 98.3 100.0 100.0
98.0 98.0 98.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.9 98.8 97.9 97.1 91.2 97.1 97.1 97.1 100.0 100.0

98.9 97.8 93.3 88.9 88.9 100.0 100.0 100.0 100.0 100.0
96.1 98.0 96.3 96.6 86.4 96.6 98.3 100.0 100.0 100.0

95.6 96.7 94.4 100.0 88.9 100.0 100.0 100.0 100.0 100.0
98.1 98.5 97.5 94.9 93.2 100.0 98.3 96.6 100.0 100.0

98.0 98.0 96.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
96.3 97.7 97.7 97.1 88.6 97.1 94.3 100.0 100.0 97.1

100.0 100.0 100.0 100.0 88.9 100.0 100.0 100.0 100.0 100.0
100.0 100.0 99.8 100.0 93.1 100.0 98.3 100.0 100.0 100.0

97.3 98.3 96.6 93.5 78.5 96.8 94.6 97.8 100.0 98.9
97.7 98.8 98.0 96.8 86.2 96.8 96.0 98.7 99.8 99.2

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.7 100.0 99.4 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.2 99.1 98.2 100.0 90.9 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.0 99.3 99.1 100.0 94.4 94.4 96.3 98.1 100.0 100.0

96.7 100.0 96.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.4 100.0 99.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

86.7 96.7 90.0 100.0 66.7 100.0 100.0 100.0 100.0 100.0
94.5 95.8 93.3 97.0 78.8 97.0 100.0 97.0 100.0 100.0

100.0 90.0 93.3 100.0 66.7 100.0 100.0 100.0 100.0 100.0
97.0 96.7 97.0 100.0 87.9 97.0 100.0 100.0 100.0 97.0

93.3 96.7 90.0 100.0 66.7 66.7 66.7 100.0 100.0 100.0
91.3 97.0 93.0 100.0 86.7 90.0 90.0 100.0 100.0 96.7

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
96.2 96.4 96.0 98.2 92.7 92.7 98.2 98.2 100.0 100.0
100.0 100.0 95.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.5 98.0 98.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

97.5 97.5 97.5 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.8 99.8 99.8 98.1 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 96.6 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 97.0 100.0 97.0 100.0 100.0 100.0

98.3 98.7 97.6 100.0 93.5 97.8 97.8 100.0 100.0 100.0
98.0 98.7 98.2 99.4 95.1 97.7 98.4 99.4 100.0 99.6

97.6 98.4 96.9 95.7 83.5 97.1 95.7 98.6 100.0 99.3
97.8 98.8 98.1 98.0 90.2 97.2 97.1 99.0 99.9 99.4
% Bersedia untuk membeli kembali mobil

Penilaian terhadap pelayanan DAIHATSU

Return Rate - Tercall (%)


Return Rate - Target (%)
gratis pertama di 1 bulan atau 1000 km
% Sebelumnya sudah pernah membeli

% akan atau sudah melakukan servis


mengenai service gratis pertama di 1
% Dihubungi oleh staff kami setelah

% NPS : Akan merekomendasikan

% Diinformasikan oleh staff kami


Daihatsu kepada kerabat/ teman

Respondents
pengiriman kendaraan

bulan atau 1000 km

secara keseluruhan
mobil Daihatsu

di Daihatsu

Q20 Q21 Q23 Q24 Q26 Q27 Q25


100.0 20.0 100.0 100.0 100.0 0.0 96.0 5 83.3 17.2
100.0 37.1 91.4 91.4 100.0 25.0 98.3 35 97.2 25.5

100.0 22.2 100.0 88.9 100.0 33.3 98.9 9 90.0 23.7


96.6 25.4 91.5 91.5 96.6 35.7 98.3 59 98.3 22.3

100.0 44.4 88.9 88.9 100.0 55.6 95.6 9 90.0 22.0


96.6 39.0 86.4 88.1 100.0 57.1 96.8 59 98.3 24.9

80.0 80.0 100.0 80.0 80.0 40.0 92.0 5 83.3 20.8


94.3 57.1 97.1 88.6 94.1 50.0 97.1 35 97.2 25.4

100.0 0.0 100.0 88.9 100.0 55.6 96.7 9 90.0 30.0


98.3 28.8 89.8 96.6 100.0 57.1 99.0 59 98.3 27.2

100.0 20.0 100.0 100.0 100.0 40.0 100.0 5 83.3 20.8


100.0 25.7 97.1 94.3 94.1 37.5 99.4 35 97.2 28.2

100.0 40.0 100.0 100.0 100.0 60.0 96.0 5 83.3 25.0


97.1 31.4 94.3 94.3 94.1 62.5 99.1 35 97.2 22.9

100.0 22.2 100.0 100.0 100.0 55.6 98.9 9 90.0 26.5


98.3 33.9 93.2 91.5 96.6 50.0 98.3 59 98.3 28.9
100.0 40.0 100.0 100.0 100.0 40.0 96.0 5 83.3 38.5
100.0 32.4 100.0 94.1 100.0 50.0 97.6 34 94.4 28.8

100.0 22.2 100.0 88.9 100.0 55.6 98.9 9 90.0 13.8


96.6 39.0 83.1 88.1 100.0 50.0 97.6 59 98.3 20.0

100.0 11.1 100.0 88.9 88.9 77.8 95.6 9 90.0 23.1


100.0 27.1 96.6 88.1 93.1 71.4 97.5 59 98.3 29.2

100.0 20.0 100.0 80.0 80.0 40.0 98.0 5 83.3 13.9


97.1 40.0 97.1 88.6 94.1 50.0 98.0 35 97.2 24.6

100.0 66.7 100.0 100.0 100.0 88.9 100.0 9 90.0 15.3


100.0 48.3 96.6 94.8 100.0 84.6 100.0 58 96.7 19.8

98.9 30.1 98.9 92.5 96.8 52.7 97.3 93 87.7 20.6


98.1 35.4 92.8 91.5 97.4 53.8 98.2 621 24.6

100.0 66.7 100.0 100.0 100.0 66.7 100.0 3 50.0 21.4


100.0 48.5 100.0 100.0 100.0 83.3 100.0 33 91.7 24.4

100.0 0.0 100.0 100.0 100.0 100.0 100.0 2 50.0 66.7


100.0 13.6 100.0 95.5 100.0 100.0 98.6 22 91.7 30.1

100.0 0.0 100.0 100.0 100.0 100.0 100.0 5 50.0 25.0


98.1 27.8 94.4 98.1 100.0 90.0 98.3 54 90.0 34.0

100.0 0.0 100.0 100.0 100.0 100.0 96.7 3 50.0 12.0


100.0 28.1 93.8 100.0 100.0 100.0 99.7 32 88.9 14.6

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 11.1


100.0 33.3 100.0 100.0 100.0 100.0 100.0 33 91.7 13.4

100.0 0.0 100.0 66.7 100.0 66.7 90.0 3 50.0 25.0


87.9 45.5 100.0 75.8 93.3 66.7 93.6 33 91.7 25.0

100.0 33.3 100.0 100.0 100.0 100.0 96.7 3 50.0 37.5


100.0 27.3 97.0 93.9 100.0 100.0 97.0 33 91.7 21.2

100.0 66.7 100.0 100.0 100.0 100.0 73.3 3 50.0 50.0


100.0 30.0 86.7 80.0 92.3 83.3 93.3 30 83.3 53.6

100.0 40.0 100.0 100.0 100.0 100.0 100.0 5 50.0 29.4


98.2 36.4 94.5 80.0 100.0 76.9 95.5 55 91.7 35.9
100.0 0.0 100.0 100.0 100.0 100.0 100.0 2 50.0 40.0
100.0 20.0 85.0 100.0 100.0 66.7 98.5 20 83.3 41.7

100.0 33.3 100.0 100.0 100.0 66.7 100.0 3 50.0 15.8


100.0 31.3 100.0 100.0 100.0 83.3 100.0 32 88.9 19.8

100.0 0.0 100.0 100.0 100.0 75.0 97.5 4 40.0 36.4


100.0 31.5 98.1 98.1 100.0 66.7 99.3 54 90.0 34.4

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 50.0


100.0 37.9 100.0 100.0 100.0 100.0 100.0 29 80.6 35.4

100.0 0.0 100.0 100.0 100.0 100.0 100.0 1 16.7 25.0


100.0 42.1 100.0 100.0 100.0 100.0 100.0 19 52.8 41.3

100.0 33.3 100.0 100.0 100.0 66.7 100.0 3 50.0 21.4


97.0 48.5 100.0 100.0 100.0 83.3 100.0 33 91.7 23.2

100.0 23.9 100.0 97.8 100.0 89.1 97.0 46 46.9 24.1


98.6 33.8 96.7 94.1 99.1 85.1 98.1 512 26.0

99.3 28.1 99.3 94.2 97.8 64.7 97.2 139 68.1 21.6
98.3 34.7 94.5 92.7 98.1 66.1 98.2 1133 92.6 25.2
SSI 1M Telesurvey

SSI December 2022 Jan Feb 2022 Mar Apr 2022

Outlet Name W9 W8

1 Astra Daihatsu Banda Aceh D590 94.5 94.8


95.8 YTD 2022
YTD Last Year 97.8
2 Astra Daihatsu Bandar Jaya D662 100.0 98.3
99.3 YTD 2022
YTD Last Year 98.1
3 Astra Daihatsu Batam D640 96.5 94.2
97.7 YTD 2022
YTD Last Year 98.4
4 Astra Daihatsu Jambi D620 98.2 99.9
98.6 YTD 2022
YTD Last Year 98.5
5 Astra Daihatsu Lampung D660 95.6 96.5
97.4 YTD 2022
YTD Last Year 97.1
6 Astra Daihatsu Lampung Soekarno Hatta D661 98.3 95.8
97.5 YTD 2022
YTD Last Year 98.1
7 Astra Daihatsu Medan Johor D562 95.9 96.5
95.0 YTD 2022
YTD Last Year 93.8
8 Astra Daihatsu Medan Krakatau D561 99.7 96.6
97.4 YTD 2022
YTD Last Year 96.3
9 Astra Daihatsu Medan Sisingamangaraja D560 93.9 99.4
97.2 YTD 2022
YTD Last Year 97.3
10 Astra Daihatsu Padang D580 97.8 98.3
98.7 YTD 2022
YTD Last Year 96.6
11 Astra Daihatsu Palembang Plaju D600 98.2 97.0
98.1 YTD 2022
YTD Last Year 96.5
12 Astra Daihatsu Palembang Veteran D601 96.3 99.7
98.6 YTD 2022
YTD Last Year 99.2
13 Astra Daihatsu Pekanbaru Panam D631 99.1 99.5
97.8 YTD 2022
YTD Last Year 96.1
14 Astra Daihatsu Pekanbaru Sudirman D630 97.7 95.4
95.4 YTD 2022
YTD Last Year 97.7
15 Astra Daihatsu Prabumulih D602 100.0 100.0
99.0 YTD 2022
YTD Last Year 99.5
AI - Sumatera Area AI - Sumatera Area 97.4 97.4
97.5 YTD 2022
YTD Last Year 97.4
1 Capella Medan Medan, Banda Aceh DD80 100.0 100.0
99.8 YTD 2022
YTD Last Year 99.5
2 Capella Medan Medan, Gatsu 1 DD25 97.6 96.3
98.2 YTD 2022
YTD Last Year 99.0
3 Capella Medan Medan, Gatsu 2 DD26 100.0 100.0
99.5 YTD 2022
YTD Last Year 98.8
4 Capella Medan Medan, Kisaran DD27 95.0 98.4
98.6 YTD 2022
YTD Last Year 99.5
5 Capella Medan Medan, P. Siantar DD28 98.9 96.6
99.5 YTD 2022
YTD Last Year 100.0
6 Capella Medan Medan, P. Sidempuan DD30 99.8 94.0
98.4 YTD 2022
YTD Last Year 99.0
7 Capella Medan Pekanbaru, Arengka DD23 97.9 99.7
99.4 YTD 2022
YTD Last Year 99.4
8 Capella Medan Pekanbaru, Duri DD24 98.6 99.0
98.9 YTD 2022
YTD Last Year 99.3
9 Capella Medan Rantau Prapat DD29 100.0 100.0
99.5 YTD 2022
YTD Last Year 97.9
10 Capella Medan Tebing Tinggi DD31 100.0 100.0
99.8 YTD 2022
YTD Last Year 98.4
11 Capella Padang DD32 100.0 99.7
99.0 YTD 2022
YTD Last Year 98.8
12 Capella Sudirman DD33 97.9 99.8
98.8 YTD 2022
YTD Last Year 97.3
13 DAW Langkat DD124 95.2 95.5
98.1 YTD 2022
YTD Last Year 98.4
14 DAW Medan DD109 100.0 99.8
99.0 YTD 2022
YTD Last Year 99.2
15 Encartha Indonesia DD74 99.9 100.0
100.0 YTD 2022
YTD Last Year 99.4
16 Surya Sentosa Pratama DD60 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
17 TMS Bangka Belitung DD97 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.7
18 Tunas Bengkulu DD63 99.8 97.5
99.2 YTD 2022
YTD Last Year 99.4
19 Tunas Lampung DD85 99.8 99.5
99.8 YTD 2022
YTD Last Year 99.5
20 Tunas Musi Banyuasin DD132 100.0
99.2 YTD 2022
YTD Last Year
21 Tunas Palembang DD90 99.8 99.8
99.9 YTD 2022
YTD Last Year 99.5
Dealer - Sumatera Area Dealer - Sumatera Area99.1 99.2
99.3 YTD 2022
YTD Last Year 99.2
SSI - Sumatera Area SSI - Sumatera Area 98.2 98.3
98.4 YTD 2022
YTD Last Year 98.3
Mei Jun 2022 Jul Agust 2022 Sep Okt 2022 Nov Des 2022

W8 W8 W8 W1 W2 W3 W4 W5 W6 W7

97.6 96.5 95.3 100.0 95.0 96.3 97.0 97.5 98.1 95.9

100.0 99.8 98.3 100.0 100.0 100.0 100.0 99.0 99.2 99.2

98.6 99.5 99.7 100.0 95.7 95.6 96.5 97.1 97.4 97.7

97.3 99.1 98.8 97.9 99.0 99.3 99.4 98.6 98.9 98.4

98.9 97.5 99.0 100.0 98.4 98.0 98.0 97.6 96.2 96.6

96.7 99.0 99.4 100.0 88.1 88.1 92.0 94.0 95.2 95.2

90.2 94.4 97.9 100.0 90.6 90.6 93.7 93.4 94.7 94.7

98.3 95.6 98.2 96.5 94.5 90.8 92.6 93.4 94.6 95.5
99.8 99.3 96.6 94.8 96.9 96.2 95.0 93.6 93.7 94.1

98.9 100.0 99.4 100.0 100.0 97.8 97.4 97.8 98.4 98.0

99.0 98.8 99.0 100.0 100.0 100.0 96.0 95.3 96.3 96.3

99.8 99.9 99.6 100.0 100.0 99.0 99.2 98.7 95.3 95.8

96.9 96.0 98.8 95.9 97.7 98.3 98.6 98.9 97.4 96.3

97.7 91.9 96.3 100.0 96.0 96.0 96.8 94.2 93.9 93.2

97.0 99.6 99.8 99.0 94.0 94.0 96.0 97.0 97.2 97.2

98.0 97.6 98.3 98.8 96.6 96.1 96.5 96.4 96.4 96.2

98.9 100.0 100.0 100.0 100.0 100.0 100.0

99.8 99.2 97.3 100.0 100.0 100.0 100.0

97.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 99.0 100.0 100.0 100.0 100.0

100.0 98.3 100.0 100.0 100.0 100.0 100.0

100.0 98.0 100.0 100.0 100.0 100.0

99.8 99.7 99.5 100.0 100.0 100.0 100.0


98.9 99.9 99.6 95.8 95.8 95.8 95.8

97.3 100.0 100.0 100.0 100.0 100.0 100.0

98.9 100.0 100.0 100.0 100.0 100.0 100.0

99.8 96.0 100.0 97.0 97.0 97.0 97.0

99.3 96.8 100.0 99.3 99.3 99.3 99.3

100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.2 97.6 97.7 99.8 99.8 99.8 99.8

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 98.3 100.0 100.0 100.0 100.0 100.0

99.7 100.0 100.0 100.0 100.0 100.0 100.0

100.0 96.9 99.6 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.5 99.2 99.6 99.5 99.5 99.5 99.5


98.8 98.4 99.0 98.8 96.6 96.1 98.1 97.8 97.6 97.4
Dealershi
Sales Initiation Deal & Paperwork Sales Person Delivery Timing
p Facility
(19.1%) (17.9%) (20,2%) (21.4%)
(0.0%)

Kemudahan mencari informasi terkait Daihatsu

pembayaran, baik tunai ataupun kredit yang di

Kepuasan terhadap pelayanan sales secara


Kemudahan mencapai kesepakatan untuk
Kepuasan terkait fasilitas dealer Daihatsu

Tingkat responsif salesman saat update


mengenai status pengiriman kendaraan
Penjelasan wiraniaga saat menjelaskan

Kepuasaan terkait proses administrasi

Kesopanan dan keramahan salesman


transaksi final

keseluruhan
022

alami
W8 W9 W10
Q2 Q3 Q4 Q5 Q6 Q9 Q11 Q13
95.6 96.7 96.7 96.7 96.7 95.6 96.7 94.4
94.1 95.4 95.4 96.4 95.9 95.6 97.5 95.4

98.0 100.0 98.0 98.0 98.0 100.0 100.0 100.0


99.1 99.4 99.4 99.4 99.4 99.4 99.4 99.4

95.6 98.9 92.2 98.9 94.4 98.9 98.9 97.8


97.3 98.3 96.8 97.5 97.1 97.8 98.3 97.3

96.7 98.9 97.8 95.6 98.9 97.8 100.0 97.8


98.5 99.0 98.0 98.1 98.6 98.5 99.5 97.8

95.6 94.4 96.7 100.0 96.7 95.6 100.0 97.8


96.1 96.6 95.8 97.5 97.6 96.9 98.3 97.3

96.0 92.0 98.0 96.0 94.0 94.0 98.0 92.0


96.3 96.6 98.6 96.0 96.6 97.4 98.3 97.7

90.0 92.0 88.0 94.0 94.0 94.0 98.0 96.0


92.3 94.3 93.7 94.9 94.9 94.9 95.7 95.1

94.6 99.2 90.8 93.1 96.2 91.5 99.2 93.1


96.1 97.6 95.9 96.9 97.0 96.7 98.7 97.1
92.2 90.0 86.7 91.1 93.3 94.4 96.7 93.3
96.1 96.1 93.9 96.3 96.1 97.5 98.8 97.1

100.0 98.9 98.9 96.7 97.8 97.8 97.8 97.8


99.3 99.5 98.6 98.4 97.8 98.8 99.3 98.3

94.0 94.0 94.0 96.0 94.0 98.0 98.0 98.0


97.1 97.4 97.1 98.3 96.9 98.8 99.1 98.5

96.7 96.7 94.4 94.4 93.3 96.7 97.8 94.4


98.6 98.8 98.5 98.1 98.1 98.3 99.2 98.5

94.4 96.7 93.3 94.4 95.6 97.8 96.7 96.7


98.1 98.5 97.1 96.1 96.8 97.6 98.3 97.6

88.9 92.2 94.4 94.4 93.3 94.4 95.6 92.2


95.6 95.3 94.2 95.3 95.8 95.4 97.3 95.3

100.0 98.0 96.0 100.0 94.0 100.0 94.0 100.0


99.1 99.1 98.6 99.7 98.6 99.4 98.9 99.1

95.1 96.1 94.2 95.7 95.5 96.1 97.9 95.8


96.9 97.5 96.6 97.2 97.1 97.4 98.5 97.3

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.4 100.0 99.4 99.4 99.7 100.0 100.0 99.4

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


97.2 97.5 97.8 97.8 98.1 98.8 98.8 98.4

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.5 99.1 97.9 99.7 99.7 100.0 100.0 99.4

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.1 99.1 98.2 99.1 98.2 99.1 99.5 97.3

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.5 100.0 98.1 99.5 99.5 99.5 99.5 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


97.7 98.5 99.2 97.7 98.5 97.7 99.2 98.5

100.0 100.0 98.0 100.0 100.0 100.0 100.0 100.0


99.5 99.5 98.7 99.3 99.1 99.6 99.6 99.6
96.0 96.0 94.0 96.0 96.0 96.0 94.0 96.0
97.8 98.4 98.0 99.1 98.5 99.3 99.1 98.9

100.0 100.0 95.0 100.0 100.0 100.0 100.0 100.0


99.5 99.5 98.2 99.5 99.1 99.5 99.5 99.5

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 98.2 100.0 100.0 100.0 100.0 100.0

96.7 96.7 96.7 96.7 100.0 96.7 96.7 96.7


98.8 99.1 97.8 98.4 99.7 99.1 99.1 98.4

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.5 99.1 98.5 99.4 99.4 99.4 99.7 98.5

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


97.7 97.7 99.7 98.3 98.0 98.0 98.3 98.0

100.0 100.0 100.0 100.0 100.0 98.0 100.0 100.0


98.2 98.9 98.4 98.5 98.5 99.1 99.3 99.5

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.8 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.1 99.7 98.5 99.4 99.1 99.4 99.7 99.1

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.4 100.0 98.8 99.7 100.0 99.7 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.9 99.1 99.1 99.3 99.3 99.3 99.3 99.3

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.6 100.0 99.8 100.0 100.0 100.0 100.0 100.0

99.6 99.6 99.2 99.6 99.7 99.4 99.4 99.6


99.0 99.3 98.9 99.3 99.3 99.5 99.6 99.3

96.8 97.4 96.1 97.2 97.1 97.4 98.5 97.2


97.9 98.4 97.8 98.2 98.2 98.5 99.0 98.3
Delivery Timing Delivey Process
(21.4%) (21.4%)

% Saat penyerahan kendaraan, dilakukan


Kemampuan menjawab pertanyaan saat proses
Ketepatan waktu penyerahan kendaraan sesuai

% Salesman menunjukkan langsung fitur

% Salesman mencantumkan waktu janji


penyerahan kendaraan di Surat Pesanan

kendaraan Bapak/Ibu berfungsi dengan


penggunaan dan kebutuhan kendaraan

% Pada saat pengiriman diadakan foto


pengisian form penyerahan kendaraan
Kondisi kendaraan saat proses serah terima

% Salesman menawarkan test drive

% Salesman memastikan fitur-fitur

bersama-sama dan ditandatangani


% Salesman menanyakan tentang

bersama dengan mobil baru


dengan yang dijanjikan

pengiriman kendaraan

Kendaraan
kendaraan

baik
Q14 Q16 Q18 Q7 Q8 Q10 Q12 Q15 Q17 Q19
94.4 96.7 95.6 100.0 77.8 100.0 88.9 100.0 100.0 100.0
94.6 97.5 95.3 98.3 84.7 93.2 96.6 100.0 100.0 100.0

100.0 100.0 98.0 100.0 100.0 80.0 100.0 100.0 100.0 100.0
99.1 99.4 98.6 100.0 94.3 97.1 100.0 100.0 100.0 100.0

95.6 98.9 98.9 100.0 77.8 100.0 100.0 100.0 100.0 100.0
96.3 98.8 98.1 98.3 88.1 96.6 96.6 98.3 100.0 100.0

98.9 100.0 98.9 100.0 88.9 100.0 100.0 100.0 100.0 100.0
98.3 99.3 98.4 100.0 94.9 100.0 96.6 100.0 100.0 98.3

92.2 98.9 95.6 100.0 77.8 100.0 88.9 100.0 100.0 100.0
96.3 99.0 98.1 96.6 88.1 98.3 96.6 100.0 100.0 100.0

96.0 100.0 94.0 100.0 80.0 100.0 100.0 100.0 100.0 100.0
98.6 99.4 97.4 97.1 88.6 100.0 100.0 100.0 100.0 100.0

100.0 96.0 92.0 100.0 80.0 100.0 100.0 100.0 100.0 100.0
95.7 97.1 94.4 100.0 82.9 100.0 97.1 97.1 94.3 97.1

93.8 97.7 96.2 92.3 69.2 100.0 100.0 100.0 100.0 100.0
96.4 98.6 98.2 97.7 87.4 98.9 98.9 100.0 100.0 100.0
95.6 98.9 94.4 88.9 66.7 100.0 100.0 100.0 100.0 100.0
97.1 99.2 97.6 98.3 89.8 96.6 98.3 100.0 100.0 100.0

98.9 96.7 97.8 88.9 66.7 88.9 88.9 100.0 100.0 100.0
98.1 99.3 98.6 98.3 87.9 94.8 96.6 100.0 100.0 100.0

96.0 96.0 98.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.0 98.9 97.7 97.1 85.7 97.1 100.0 97.1 100.0 100.0

96.7 97.8 93.3 100.0 77.8 100.0 100.0 100.0 100.0 100.0
98.5 98.8 98.5 100.0 91.5 100.0 98.3 100.0 100.0 100.0

97.8 97.8 94.4 100.0 88.9 100.0 100.0 100.0 100.0 100.0
97.6 98.8 98.1 100.0 84.7 94.9 98.3 100.0 100.0 98.3

90.0 95.6 95.6 100.0 100.0 88.9 100.0 100.0 100.0 100.0
93.6 96.1 94.7 100.0 84.7 94.9 100.0 100.0 100.0 98.3

90.0 96.0 100.0 100.0 40.0 100.0 100.0 100.0 100.0 100.0
97.4 99.1 99.4 100.0 88.6 100.0 97.1 100.0 100.0 100.0

95.5 97.8 96.1 97.5 79.0 97.5 97.5 100.0 100.0 100.0
96.9 98.6 97.6 98.7 88.1 97.3 98.0 99.6 99.7 99.5

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 66.7 100.0 100.0 100.0
97.8 99.1 98.1 100.0 100.0 100.0 93.8 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.1 99.7 99.4 100.0 97.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
96.8 99.1 99.1 100.0 90.9 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.6 99.5 99.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.2 99.2 97.7 100.0 84.6 100.0 92.3 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 80.0 100.0 100.0 100.0
98.7 99.6 99.3 100.0 100.0 100.0 96.4 100.0 100.0 100.0
96.0 96.0 96.0 100.0 80.0 100.0 100.0 100.0 100.0 100.0
99.5 99.6 98.7 100.0 96.4 100.0 98.2 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.5 99.5 99.5 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 0.0 100.0 100.0 100.0 100.0
98.2 100.0 100.0 100.0 100.0 90.9 100.0 100.0 100.0 100.0

96.7 96.7 96.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.4 99.7 98.4 100.0 93.8 96.9 96.9 100.0 100.0 100.0

96.7 100.0 96.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.3 99.4 97.9 100.0 97.0 100.0 97.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.3 99.3 98.7 100.0 96.7 96.7 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 80.0 100.0 100.0 100.0 100.0 100.0
98.9 99.6 98.9 100.0 87.3 100.0 94.5 100.0 98.2 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 94.5 100.0 94.5 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.5 99.1 99.1 97.0 90.9 93.9 97.0 97.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.7 99.7 100.0 100.0 93.9 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.1 99.3 99.1 100.0 97.7 97.7 97.7 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.6 100.0 100.0 100.0 98.2 100.0 100.0 100.0 100.0 100.0

99.4 99.6 99.4 100.0 97.2 98.6 97.2 100.0 100.0 100.0
99.1 99.7 99.3 99.9 96.4 99.2 97.9 99.9 99.9 100.0

97.0 98.5 97.4 98.4 85.8 97.9 97.4 100.0 100.0 100.0
98.0 99.1 98.4 99.3 92.2 98.3 98.0 99.7 99.8 99.7
% Bersedia untuk membeli kembali mobil

Penilaian terhadap pelayanan DAIHATSU

Return Rate - Tercall (%)


Return Rate - Target (%)
gratis pertama di 1 bulan atau 1000 km
% Sebelumnya sudah pernah membeli

% akan atau sudah melakukan servis


mengenai service gratis pertama di 1
% Dihubungi oleh staff kami setelah

% NPS : Akan merekomendasikan

% Diinformasikan oleh staff kami


Daihatsu kepada kerabat/ teman

Respondents
pengiriman kendaraan

bulan atau 1000 km

secara keseluruhan
mobil Daihatsu

di Daihatsu

Q20 Q21 Q23 Q24 Q26 Q27 Q25


100.0 22.2 100.0 88.9 100.0 33.3 97.8 9 90.0 13.4
100.0 16.9 88.1 88.1 100.0 50.0 97.5 59 98.3 19.9

100.0 0.0 100.0 100.0 100.0 40.0 98.0 5 83.3 21.7


97.1 28.6 94.3 100.0 100.0 50.0 99.1 35 97.2 29.7

100.0 11.1 100.0 100.0 100.0 55.6 98.9 9 90.0 24.3


98.3 23.7 94.9 94.9 100.0 64.3 97.8 59 98.3 29.2

88.9 11.1 100.0 100.0 100.0 22.2 98.9 9 90.0 40.9


98.3 23.7 94.9 98.3 100.0 28.6 99.2 59 98.3 19.9

100.0 44.4 100.0 88.9 100.0 77.8 96.7 9 90.0 40.9


96.6 40.7 94.9 93.2 100.0 85.7 97.8 59 98.3 36.9

100.0 0.0 100.0 100.0 100.0 80.0 100.0 5 83.3 55.6


100.0 20.0 94.3 94.3 100.0 87.5 99.4 35 97.2 38.5

100.0 20.0 100.0 80.0 100.0 60.0 98.0 5 83.3 45.5


100.0 22.9 91.4 91.4 100.0 50.0 97.1 35 97.2 32.1

100.0 23.1 100.0 100.0 100.0 76.9 99.2 13 86.7 36.1


98.9 27.6 89.7 90.8 100.0 80.0 97.9 87 96.7 34.7
88.9 11.1 100.0 100.0 100.0 33.3 97.8 9 90.0 33.3
96.6 18.6 88.1 89.8 100.0 42.9 97.6 59 98.3 36.4

100.0 22.2 100.0 100.0 100.0 77.8 98.9 9 90.0 16.4


100.0 15.5 94.8 93.1 100.0 71.4 99.3 58 96.7 21.6

100.0 40.0 100.0 80.0 100.0 20.0 96.0 5 83.3 10.9


94.3 22.9 88.6 91.4 100.0 25.0 98.6 35 97.2 18.9

100.0 33.3 100.0 88.9 88.9 55.6 96.7 9 90.0 47.4


100.0 33.9 91.5 94.9 96.6 50.0 99.0 59 98.3 36.6

100.0 11.1 88.9 100.0 100.0 55.6 97.8 9 90.0 28.1


91.5 35.6 94.9 96.6 93.1 57.1 99.3 59 98.3 39.1

100.0 0.0 88.9 77.8 88.9 44.4 97.8 9 90.0 19.6


98.3 25.4 88.1 81.4 96.6 64.3 97.1 59 98.3 27.8

100.0 20.0 100.0 80.0 100.0 60.0 94.0 5 83.3 45.5


97.1 20.0 100.0 94.3 94.1 50.0 98.6 35 97.2 29.2

98.3 18.5 98.3 93.3 98.3 53.8 97.9 119 88.1 25.7
97.9 25.5 92.3 92.6 98.7 69.8 98.3 792 28.5

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 50.0


100.0 21.2 97.0 100.0 100.0 100.0 100.0 33 91.7 47.1

100.0 0.0 100.0 100.0 100.0 100.0 100.0 3 50.0 37.5


96.9 21.9 87.5 96.9 100.0 100.0 98.1 32 88.9 24.2

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 37.5


93.9 39.4 90.9 97.0 100.0 83.3 100.0 33 91.7 24.8

100.0 50.0 100.0 100.0 100.0 50.0 100.0 2 50.0 33.3


100.0 22.7 95.5 95.5 100.0 75.0 99.5 22 91.7 45.8

100.0 50.0 100.0 100.0 100.0 100.0 100.0 2 50.0 20.0


100.0 47.6 100.0 100.0 100.0 100.0 99.5 21 87.5 35.0

100.0 0.0 100.0 100.0 100.0 100.0 100.0 2 50.0 33.3


92.3 23.1 92.3 100.0 100.0 100.0 99.2 13 54.2 41.9

100.0 40.0 100.0 100.0 100.0 100.0 100.0 5 50.0 38.5


100.0 27.3 98.2 98.2 100.0 80.0 99.5 55 91.7 27.1
100.0 0.0 100.0 100.0 100.0 100.0 98.0 5 50.0 22.7
96.4 21.8 94.5 98.2 100.0 90.0 99.3 55 91.7 26.7

100.0 50.0 100.0 100.0 100.0 100.0 100.0 2 50.0 28.6


100.0 4.5 90.9 100.0 100.0 50.0 99.5 22 91.7 30.1

100.0 0.0 100.0 100.0 100.0 0.0 100.0 1 50.0 14.3


100.0 9.1 81.8 100.0 100.0 50.0 100.0 11 91.7 39.3

100.0 0.0 100.0 100.0 100.0 66.7 96.7 3 50.0 21.4


100.0 21.9 87.5 96.9 100.0 83.3 99.1 32 88.9 14.3

66.7 66.7 100.0 100.0 100.0 100.0 100.0 3 50.0 23.1


97.0 48.5 100.0 97.0 100.0 83.3 99.4 33 91.7 33.0

100.0 0.0 100.0 100.0 100.0 100.0 100.0 2 33.3 28.6


100.0 10.0 100.0 93.3 100.0 83.3 98.3 30 83.3 40.5

100.0 0.0 100.0 100.0 100.0 100.0 100.0 5 50.0 20.8


100.0 27.3 96.4 94.5 100.0 100.0 98.5 55 91.7 30.7

100.0 60.0 100.0 100.0 100.0 80.0 100.0 5 50.0 18.5


100.0 43.6 100.0 100.0 100.0 80.0 99.8 55 91.7 26.8

100.0 40.0 100.0 100.0 100.0 100.0 100.0 5 50.0 6.9


100.0 43.1 100.0 100.0 100.0 90.0 100.0 51 85.0 15.2

100.0 0.0 100.0 100.0 100.0 100.0 100.0 5 50.0 35.7


100.0 34.5 100.0 100.0 100.0 100.0 100.0 55 91.7 25.1

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 37.5


100.0 24.2 100.0 97.0 100.0 83.3 98.8 33 91.7 37.5

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 15.0


100.0 39.4 87.9 97.0 100.0 100.0 99.7 33 91.7 15.9

100.0 25.0 100.0 100.0 100.0 25.0 100.0 4 40.0 30.8


100.0 31.8 90.9 97.7 100.0 33.3 99.3 44 88.0 55.0

100.0 40.0 100.0 100.0 100.0 80.0 100.0 5 50.0 23.8


100.0 23.6 98.2 96.4 100.0 80.0 100.0 55 91.7 31.1

98.6 26.8 100.0 100.0 100.0 88.7 99.7 71 48.6 21.8


99.1 29.5 95.7 97.8 100.0 58.6 99.4 773 26.9

98.4 21.6 98.9 95.8 98.9 66.8 98.6 190 67.6 24.1
98.5 27.5 94.0 95.1 99.3 98.8 98.9 1565 93.4 27.7
SSI 1M Telesurvey

SSI December 2022 Jan Feb 2022 Mar Apr 2022

Outlet Name W9 W8

1 Astra Daihatsu Bitung D743 98.1 100.0


98.6 YTD 2022
YTD Last Year 98.9
2 Astra Daihatsu Bone D766
96.1 YTD 2022
YTD Last Year
3 Astra Daihatsu Gorontalo D761 98.7 97.4
98.9 YTD 2022
YTD Last Year 98.3
4 Astra Daihatsu Jayapura D790 98.2 94.6
96.3 YTD 2022
YTD Last Year 96.6
5 Astra Daihatsu Kotamobagu D744 94.3 100.0
98.5 YTD 2022
YTD Last Year 97.0
6 Astra Daihatsu Makassar Alauddin D762 98.0 96.5
97.1 YTD 2022
YTD Last Year 97.0
7 Astra Daihatsu Makassar Urip Sumoharjo D760 99.3 96.7
95.6 YTD 2022
YTD Last Year 97.6
8 Astra Daihatsu Manado Malalayang D741 100.0 100.0
97.5 YTD 2022
YTD Last Year 99.8
9 Astra Daihatsu Manado Martadinata D740 100.0 99.2
97.1 YTD 2022
YTD Last Year 99.0
10 Astra Daihatsu Maros D764 99.7 100.0
98.2 YTD 2020
YTD Last Year 96.6
11 Astra Daihatsu Palopo D765
97.4 YTD 2022
YTD Last Year
AI - IBT Area AI - IBT Area 98.6 98.1
97.4 YTD 2022
YTD Last Year 97.9
1 Jujur Jaya Sakti DD36 96.0 97.6
97.7 YTD 2022
YTD Last Year 96.7
2 Kharisma Sentosa Ambon DD119 100.0 99.1
99.0 YTD 2022
YTD Last Year 99.1
3 Kharisma Sentosa Kendari DD95 100.0 98.0
98.9 YTD 2022
YTD Last Year 99.4
4 Kharisma Sentosa Makassar DD86 100.0 99.7
99.4 YTD 2022
YTD Last Year 99.9
5 Kharisma Sentosa Manado DD87 100.0 100.0
99.5 YTD 2022
YTD Last Year 99.8
6 Kharisma Sentosa Palu DD99 100.0 97.5
99.4 YTD 2022
YTD Last Year 99.7
7 Makassar Raya Motor Bone DD47 100.0 99.5
99.9 YTD 2022
YTD Last Year 99.8
8 Makassar Raya Motor Kendari DD48 99.5 99.6
98.6 YTD 2022
YTD Last Year 99.7
9 Makassar Raya Motor Kolaka DD49 100.0 100.0
99.9 YTD 2022
YTD Last Year 99.9
10 Makassar Raya Motor Palopo DD50 96.0 100.0
99.1 YTD 2022
YTD Last Year 99.6
11 Makassar Raya Motor Palu DD51 97.7 100.0
98.6 YTD 2022
YTD Last Year 98.3
12 Makassar Raya Motor Parepare DD52 100.0 100.0
99.8 YTD 2022
YTD Last Year 98.3
13 Serba Mulia Auto Jayapura DD83 99.7 94.4
98.8 YTD 2022
YTD Last Year 99.2
14 Serba Mulia Auto Sorong DD84 100.0 100.0
99.5 YTD 2022
YTD Last Year 99.5
Dealer - IBT Area Dealer - IBT Area 99.1 98.9
99.0 YTD 2022
YTD Last Year 99.1
SSI - IBT Area SSI - IBT Area 98.9 98.6
98.3 YTD 2022
YTD Last Year 98.6
Mei Jun 2022 Jul Agust 2022 Sep Okt 2022 Nov Des 2022

W8 W8 W8 W1 W2 W3 W4 W5 W6 W7

99.3 100.0 94.4 100.0 100.0 100.0 100.0 100.0 100.0 100.0

94.8 93.0 100.0 100.0 100.0 100.0 98.0 97.0 97.6 97.6

99.8 98.1 100.0 100.0 99.7 99.5 99.6 99.7 99.8 99.8

94.7 96.6 99.8 94.9 90.6 90.6 93.7 95.3 93.7 93.7

100.0 98.1 100.0 92.1 96.0 96.0 97.4 98.0 98.4 98.4

97.3 94.4 98.1 100.0 97.8 98.1 98.5 98.7 98.5 98.1

95.4 94.2 97.7 82.9 91.0 91.5 89.2 90.1 88.5 89.8

97.9 98.5 95.3 80.0 82.5 82.5 87.3 90.5 92.4 92.4
94.1 97.2 95.0 100.0 99.3 99.5 99.6 99.5 96.7 97.1

98.1 92.9 100.0 100.0 98.4 98.4 97.9 98.2 98.2 98.6

95.3 95.2 98.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0

96.9 96.2 98.0 95.4 96.1 96.3 96.5 97.0 96.5 96.7

99.8 96.0 99.0 98.4 98.4 98.4 98.4

100.0 99.2 97.6 98.7 98.7 98.7 98.7

95.9 100.0 100.0 100.0 100.0 100.0 100.0

98.5 99.8 99.2 99.6 99.6 99.6 99.6

98.2 99.2 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

95.9 99.9 99.0 97.0 97.0 97.0 97.0

100.0 99.5 100.0 100.0 100.0 100.0 100.0

99.8 99.0 100.0 100.0 100.0 100.0 100.0

99.0 100.0 97.3 96.8 96.8 96.8 96.8


100.0 99.4 99.6 100.0 100.0 100.0 100.0

100.0 99.2 100.0 100.0 100.0 100.0 100.0

97.5 100.0 100.0 100.0 100.0 100.0 100.0

98.6 99.3 99.3 99.1 99.1 99.1 99.1

97.8 97.9 98.7 95.4 96.1 96.3 97.9 98.0 97.6 97.7
Dealershi
Sales Initiation Deal & Paperwork Sales Person Delivery Timing
p Facility
(19.1%) (17.9%) (20,2%) (21.4%)
(0.0%)

Kemudahan mencari informasi terkait Daihatsu

pembayaran, baik tunai ataupun kredit yang di

Kepuasan terhadap pelayanan sales secara


Kemudahan mencapai kesepakatan untuk
Kepuasan terkait fasilitas dealer Daihatsu

Tingkat responsif salesman saat update


mengenai status pengiriman kendaraan
Penjelasan wiraniaga saat menjelaskan

Kepuasaan terkait proses administrasi

Kesopanan dan keramahan salesman


transaksi final

keseluruhan
022

alami
W8 W9 W10
Q2 Q3 Q4 Q5 Q6 Q9 Q11 Q13
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.0 98.9 98.6 98.6 99.1 98.6 99.1 98.6

100.0 96.0 100.0 96.0 96.0 100.0 100.0 96.0


94.5 96.8 95.0 95.9 96.4 95.9 96.4 96.8

100.0 98.9 98.9 100.0 100.0 100.0 98.9 100.0


99.3 99.0 99.2 99.2 99.0 99.0 98.8 98.5

94.0 94.0 88.0 90.0 90.0 96.0 98.0 96.0


93.1 95.1 92.9 96.3 95.7 96.9 97.7 97.1

96.0 100.0 98.0 98.0 98.0 98.0 100.0 98.0


98.9 98.6 98.3 98.6 97.1 98.3 99.4 98.3

97.8 95.6 98.9 97.8 96.7 96.7 98.9 100.0


96.4 96.8 97.5 96.8 97.3 95.6 98.6 97.3

87.8 90.0 92.2 90.0 92.2 86.7 92.2 88.9


95.4 95.6 95.1 95.1 94.4 94.9 97.3 95.6

90.0 92.0 92.0 92.0 96.0 90.0 94.0 94.0


96.9 97.4 96.3 97.1 97.7 97.4 98.6 97.4
96.7 97.8 98.9 97.8 97.8 97.8 97.8 97.8
97.1 96.8 97.3 96.3 96.3 97.8 98.0 97.1

100.0 98.0 100.0 98.0 100.0 100.0 100.0 100.0


98.0 98.0 97.7 98.0 98.3 98.9 98.9 98.3

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


97.1 97.6 96.2 98.1 98.1 95.7 96.7 93.8

96.3 96.3 97.0 96.3 96.9 96.5 97.9 97.2


96.9 97.3 96.9 97.2 97.1 97.2 98.2 97.3

100.0 100.0 96.0 96.0 100.0 96.0 100.0 96.0


97.1 98.2 95.8 97.1 98.0 97.8 98.5 97.3

96.7 100.0 100.0 96.7 100.0 100.0 100.0 100.0


98.9 99.3 98.9 98.9 99.3 98.5 99.6 98.5

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.7 98.7 98.2 98.9 98.9 99.1 99.3 98.9

100.0 100.0 96.0 100.0 100.0 100.0 100.0 100.0


99.5 99.1 98.9 99.8 99.6 99.1 100.0 99.3

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.4 99.4 99.0 99.4 99.4 99.4 99.7 99.7

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.6 99.2 98.8 99.6 98.8 99.6 99.6 99.6

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

94.0 94.0 96.0 98.0 98.0 98.0 98.0 96.0


98.0 98.5 98.7 98.9 98.7 98.9 98.9 98.1

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.5 100.0 100.0 100.0 100.0 100.0 99.5 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.8 98.8 99.1 99.1 98.8 99.1 99.4 99.4

98.0 100.0 92.0 92.0 98.0 98.0 96.0 96.0


98.7 98.9 98.0 98.0 98.5 98.7 98.9 98.4
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 99.1 99.4 99.4 100.0 100.0 99.4

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.2 97.6 97.6 98.8 99.4 98.5 99.7 99.1

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.7 99.7 99.4 99.4 99.4 99.7 99.7 99.4

99.0 99.4 98.0 98.4 99.6 99.2 99.4 98.8


98.9 99.0 98.5 99.0 99.1 99.1 99.4 98.9

97.4 97.6 97.4 97.2 98.0 97.6 98.5 97.8


98.0 98.2 97.8 98.1 98.2 98.2 98.9 98.2
Delivery Timing Delivey Process
(21.4%) (21.4%)

% Saat penyerahan kendaraan, dilakukan


Kemampuan menjawab pertanyaan saat proses
Ketepatan waktu penyerahan kendaraan sesuai

% Salesman menunjukkan langsung fitur

% Salesman mencantumkan waktu janji


penyerahan kendaraan di Surat Pesanan

kendaraan Bapak/Ibu berfungsi dengan


penggunaan dan kebutuhan kendaraan

% Pada saat pengiriman diadakan foto


pengisian form penyerahan kendaraan
Kondisi kendaraan saat proses serah terima

% Salesman menawarkan test drive

% Salesman memastikan fitur-fitur

bersama-sama dan ditandatangani


% Salesman menanyakan tentang

bersama dengan mobil baru


dengan yang dijanjikan

pengiriman kendaraan

Kendaraan
kendaraan

baik
Q14 Q16 Q18 Q7 Q8 Q10 Q12 Q15 Q17 Q19
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.4 99.4 98.3 100.0 97.1 100.0 97.1 100.0 100.0 100.0

94.0 100.0 98.0 100.0 80.0 100.0 100.0 100.0 100.0 100.0
94.5 97.7 96.4 100.0 72.7 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.8 99.5 98.5 100.0 94.9 100.0 100.0 100.0 100.0 100.0

92.0 96.0 90.0 100.0 80.0 100.0 100.0 100.0 100.0 100.0
97.1 97.7 96.0 97.1 85.7 97.1 100.0 100.0 100.0 100.0

98.0 100.0 98.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.4 99.1 98.9 100.0 97.1 97.1 100.0 100.0 100.0 100.0

96.7 100.0 100.0 100.0 77.8 100.0 100.0 100.0 100.0 100.0
95.8 98.5 97.5 98.3 89.8 98.3 98.3 100.0 100.0 100.0

90.0 93.3 86.7 88.9 66.7 88.9 100.0 100.0 88.9 100.0
95.4 96.8 95.3 94.9 76.3 88.1 98.3 98.3 93.2 100.0

90.0 96.0 90.0 100.0 80.0 100.0 80.0 100.0 100.0 100.0
97.1 98.6 96.6 100.0 97.1 97.1 97.1 100.0 100.0 100.0
93.3 94.4 100.0 100.0 88.9 100.0 100.0 100.0 100.0 100.0
95.6 98.0 98.0 98.3 89.8 98.3 96.6 100.0 96.6 100.0

96.0 98.0 96.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.1 98.9 97.7 94.3 94.3 97.1 97.1 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.5 100.0 97.1 100.0 85.7 95.2 100.0 100.0 95.2 95.2

95.4 97.7 96.3 98.6 87.3 98.6 98.6 100.0 98.6 100.0
96.8 98.5 97.3 98.2 89.4 96.9 98.5 99.8 98.5 99.8

96.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
96.5 99.1 97.8 100.0 92.7 100.0 100.0 100.0 98.2 100.0

100.0 96.7 96.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.6 99.3 98.5 100.0 100.0 100.0 96.3 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.5 99.3 98.5 100.0 100.0 100.0 96.4 100.0 100.0 100.0

96.0 100.0 100.0 100.0 100.0 100.0 80.0 100.0 100.0 100.0
99.3 100.0 98.9 100.0 96.4 100.0 94.5 98.2 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.4 99.7 99.7 100.0 96.8 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.2 99.6 99.2 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 66.7 100.0 100.0 100.0 100.0 100.0
99.7 99.7 99.7 97.0 84.8 100.0 100.0 100.0 100.0 100.0

94.0 100.0 100.0 100.0 60.0 100.0 100.0 100.0 100.0 100.0
97.6 99.4 98.9 100.0 92.6 100.0 98.1 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 90.9 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.5 99.4 99.4 100.0 93.9 100.0 100.0 100.0 100.0 100.0

96.0 96.0 98.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.4 98.9 98.7 100.0 98.2 98.2 100.0 100.0 100.0 98.2
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 93.9 100.0 97.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.4 98.8 98.2 100.0 93.9 97.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.4 99.7 99.4 100.0 100.0 100.0 100.0 100.0 100.0 100.0

98.2 99.4 99.6 100.0 93.9 100.0 98.0 100.0 100.0 100.0
98.8 99.4 99.0 99.8 95.4 99.6 98.5 99.8 99.8 99.8

96.5 98.4 97.7 99.2 90.0 99.2 98.3 100.0 99.2 100.0
97.9 99.0 98.2 99.1 92.7 98.4 98.5 99.8 99.2 99.8
% Bersedia untuk membeli kembali mobil

Penilaian terhadap pelayanan DAIHATSU

Return Rate - Tercall (%)


Return Rate - Target (%)
gratis pertama di 1 bulan atau 1000 km
% Sebelumnya sudah pernah membeli

% akan atau sudah melakukan servis


mengenai service gratis pertama di 1
% Dihubungi oleh staff kami setelah

% NPS : Akan merekomendasikan

% Diinformasikan oleh staff kami


Daihatsu kepada kerabat/ teman

Respondents
pengiriman kendaraan

bulan atau 1000 km

secara keseluruhan
mobil Daihatsu

di Daihatsu

Q20 Q21 Q23 Q24 Q26 Q27 Q25


100.0 80.0 100.0 100.0 100.0 20.0 100.0 5 83.3 29.4
97.1 34.3 91.4 97.1 100.0 37.5 99.1 35 97.2 32.1

100.0 20.0 100.0 100.0 100.0 40.0 98.0 5 83.3 35.7


100.0 31.8 90.9 90.9 87.5 42.9 95.9 22 91.7 44.0

100.0 33.3 100.0 100.0 100.0 55.6 100.0 9 90.0 47.4


100.0 18.6 91.5 100.0 96.6 50.0 99.7 59 98.3 31.2

100.0 20.0 100.0 80.0 100.0 40.0 96.0 5 83.3 33.3


100.0 20.0 85.7 88.6 100.0 50.0 96.9 35 97.2 34.3

100.0 40.0 100.0 100.0 100.0 40.0 100.0 5 83.3 41.7


100.0 40.0 91.4 94.3 100.0 37.5 100.0 35 97.2 32.7

100.0 44.4 100.0 100.0 100.0 44.4 98.9 9 90.0 25.0


94.9 30.5 86.4 93.2 100.0 42.9 97.6 59 98.3 31.1

77.8 33.3 100.0 77.8 88.9 44.4 95.6 9 90.0 36.0


94.9 42.4 83.1 91.5 96.6 42.9 96.6 59 98.3 30.3

80.0 40.0 100.0 60.0 100.0 60.0 94.0 5 83.3 29.4


94.3 37.1 97.1 91.4 100.0 50.0 98.0 35 97.2 28.7
88.9 33.3 100.0 100.0 100.0 55.6 100.0 9 90.0 25.0
96.6 33.9 78.0 88.1 96.6 64.3 97.5 59 98.3 35.8

100.0 20.0 100.0 100.0 80.0 20.0 100.0 5 83.3 33.3


100.0 22.9 97.1 94.3 88.2 37.5 98.9 35 97.2 33.3

100.0 20.0 80.0 100.0 100.0 20.0 100.0 5 83.3 29.4


100.0 14.3 90.5 90.5 93.3 33.3 98.1 21 87.5 35.6

94.4 35.2 98.6 93.0 97.2 42.3 98.5 71 86.6 31.8


97.6 30.4 88.3 93.0 96.6 45.5 98.0 454 32.6

100.0 40.0 100.0 100.0 100.0 60.0 100.0 5 50.0 22.7


96.4 40.0 85.5 96.4 100.0 70.0 98.7 55 91.7 25.3

100.0 0.0 100.0 100.0 100.0 100.0 100.0 3 50.0 27.3


96.3 29.6 92.6 96.3 92.9 83.3 98.5 27 75.0 22.0

100.0 40.0 100.0 100.0 100.0 100.0 100.0 5 50.0 10.9


100.0 20.0 96.4 100.0 100.0 100.0 99.5 55 91.7 13.0

100.0 0.0 100.0 100.0 100.0 80.0 100.0 5 50.0 13.2


98.2 36.4 92.7 100.0 100.0 80.0 100.0 55 91.7 15.4

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 37.5


100.0 38.7 100.0 100.0 100.0 100.0 99.7 31 86.1 15.6

100.0 0.0 100.0 100.0 100.0 100.0 100.0 1 16.7 2.6


100.0 20.0 96.0 100.0 100.0 100.0 99.6 25 69.4 8.4

100.0 66.7 100.0 100.0 100.0 100.0 100.0 3 50.0 60.0


100.0 39.4 93.9 100.0 100.0 83.3 100.0 33 91.7 50.8

100.0 60.0 100.0 80.0 100.0 100.0 98.0 5 50.0 29.4


96.3 27.8 92.6 92.6 96.0 80.0 99.1 54 90.0 32.9

100.0 0.0 100.0 100.0 100.0 50.0 100.0 2 50.0 50.0


100.0 22.7 95.5 100.0 100.0 75.0 100.0 22 91.7 27.2

100.0 33.3 100.0 100.0 100.0 100.0 100.0 3 50.0 16.7


100.0 15.2 93.9 97.0 100.0 100.0 99.4 33 91.7 30.0

100.0 40.0 100.0 100.0 80.0 80.0 96.0 5 50.0 45.5


100.0 30.9 87.3 98.2 96.0 80.0 98.7 55 91.7 20.2
100.0 0.0 100.0 100.0 100.0 66.7 100.0 3 50.0 33.3
100.0 33.3 97.0 100.0 100.0 83.3 99.7 33 91.7 31.1

100.0 0.0 100.0 100.0 100.0 66.7 100.0 3 50.0 33.3


100.0 36.4 90.9 97.0 100.0 83.3 99.7 33 91.7 33.0

100.0 0.0 100.0 100.0 100.0 100.0 100.0 3 50.0 25.0


100.0 45.5 93.9 97.0 100.0 100.0 99.4 33 91.7 26.6

100.0 26.5 100.0 98.0 98.0 85.7 99.4 49 48.0 19.7


98.9 31.4 92.8 98.0 98.8 85.7 99.4 544 20.6

96.7 31.7 99.2 95.0 97.5 60.0 98.8 120 65.2 25.4
98.3 31.0 90.8 95.7 97.7 64.3 98.8 998 92.4 24.8
SSI 1M Telesurvey

SSI December 2022 Jan Feb 2022 Mar Apr 2022

Outlet Name W9 W8

1 Astra Daihatsu Balikpapan D700 95.6 98.4


97.9 YTD 2022
YTD Last Year 98.5
2 Astra Daihatsu Banjarbaru D731 100.0 100.0
99.1 YTD 2022
YTD Last Year 99.9
3 Astra Daihatsu Banjarmasin D730 95.9 99.1
98.7 YTD 2022
YTD Last Year 99.1
4 Astra Daihatsu Panajam D705 100.0 100.0
99.1 YTD 2022
YTD Last Year 98.5
5 Astra Daihatsu Pontianak Imam Bonjol D721 97.6 98.9
98.4 YTD 2022
YTD Last Year 98.0
6 Astra Daihatsu Pontianak Kubu Raya D720 97.2 99.7
98.8 YTD 2022
YTD Last Year 98.2
7 Astra Daihatsu Samarinda D702 99.3 96.1
97.8 YTD 2022
YTD Last Year 99.2
8 Astra Daihatsu Sangatta D704 95.2 100.0
98.9 YTD 2022
YTD Last Year 98.3
9 Astra Daihatsu Tenggarong D703 98.3 96.3
98.5 YTD 2022
YTD Last Year 99.5
AI - Kalimantan Area AI - Kalimantan Area 97.7 98.7
98.5 YTD 2022
YTD Last Year 98.8
1 Nusantara Indah Banjarmasin DD53 95.7 94.3
95.8 YTD 2022
YTD Last Year 96.1
2 Serba Mulia Auto Balikpapan DD58 100.0 99.9
99.9 YTD 2022
YTD Last Year 99.1
3 Serba Mulia Auto Samarinda DD59 100.0 98.3
99.7 YTD 2022
YTD Last Year 100.0
4 TMS Banjarmasin DD111 99.1 100.0
99.8 YTD 2022
YTD Last Year 100.0
5 TMS Martapura DD129 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
6 TMS Samarinda DD88 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
7 TMS Sampit DD130 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
8 TMS Sintang DD114 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
9 TMS Tarakan DD117 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.9
10 Tri Mandiri Sejati Palangkaraya DD75 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
Dealer - Kalimantan Area Dealer - Kalimantan Area99.8 99.7
99.8 YTD 2022
YTD Last Year 99.8
SSI - Kalimantan Area SSI - Kalimantan Area 98.8 99.2
99.2 YTD 2022
YTD Last Year 99.3
Mei Jun 2022 Jul Agust 2022 Sep Okt 2022 Nov Des 2022

W8 W8 W8 W1 W2 W3 W4 W5 W6 W7

98.8 97.5 99.4 100.0 94.7 96.0 96.6 97.1 97.3 97.5

97.7 99.2 98.6 100.0 100.0 100.0 100.0 99.7 98.7 98.9

98.0 100.0 99.7 100.0 100.0 100.0 100.0 100.0 99.8 99.8

100.0 96.1 99.8 100.0 100.0 100.0 100.0 98.6 98.9 98.9

97.9 98.5 98.2 100.0 100.0 100.0 100.0 99.8 99.9 99.8

98.9 98.4 99.0 100.0 99.4 99.5 99.6 99.7 99.8 99.8

97.8 99.8 94.0 100.0 100.0 100.0 100.0 100.0 99.9 99.9

99.2 100.0 99.4 100.0 100.0 100.0 100.0 100.0 100.0 100.0
96.3 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

98.3 98.8 98.4 100.0 99.2 99.4 99.5 99.4 99.3 99.3

95.8 100.0

100.0 100.0 99.4 100.0 100.0 100.0 100.0

100.0 100.0 99.8 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 99.8 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

99.7 100.0 99.9 100.0 100.0 100.0 100.0

99.1 99.4 99.2 100.0 99.2 99.4 99.8 99.7 99.6 99.6
Dealershi
Sales Initiation Deal & Paperwork Sales Person Delivery Timing
p Facility
(19.1%) (17.9%) (20,2%) (21.4%)
(0.0%)

Kemudahan mencari informasi terkait Daihatsu

pembayaran, baik tunai ataupun kredit yang di

Kepuasan terhadap pelayanan sales secara


Kemudahan mencapai kesepakatan untuk
Kepuasan terkait fasilitas dealer Daihatsu

Tingkat responsif salesman saat update


mengenai status pengiriman kendaraan
Penjelasan wiraniaga saat menjelaskan

Kepuasaan terkait proses administrasi

Kesopanan dan keramahan salesman


transaksi final

keseluruhan
022

alami
W8 W9 W10
Q2 Q3 Q4 Q5 Q6 Q9 Q11 Q13
95.6 98.9 97.8 95.6 97.5 98.9 100.0 97.8
96.8 98.8 96.3 96.9 97.8 98.1 99.3 98.0

100.0 100.0 98.9 98.9 100.0 96.7 100.0 98.9


98.8 99.3 99.0 99.0 99.2 98.6 99.7 99.3

100.0 100.0 100.0 98.0 100.0 100.0 100.0 100.0


98.3 98.6 99.1 98.0 98.3 99.1 98.9 98.6

96.0 100.0 100.0 96.0 100.0 100.0 96.0 100.0


98.6 99.4 99.4 98.9 99.4 99.4 98.9 99.1

100.0 100.0 100.0 100.0 100.0 100.0 100.0 98.9


98.5 98.1 98.1 98.8 98.6 98.8 99.0 97.8

98.9 100.0 98.9 100.0 98.9 100.0 100.0 100.0


97.3 99.0 98.0 98.5 99.2 99.0 99.5 98.6

98.9 100.0 100.0 100.0 100.0 100.0 100.0 100.0


97.1 97.6 97.8 97.8 97.8 97.3 97.8 98.3

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


98.6 98.0 97.7 98.6 98.6 99.1 99.1 99.1
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.9 97.7 98.3 98.3 98.9 98.3 98.9 98.6

98.8 99.8 99.4 98.8 99.5 99.4 99.7 99.4


98.0 98.5 98.1 98.3 98.6 98.6 99.0 98.6

95.0 95.8 93.3 95.0 95.8 95.0 96.7 97.5

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.6 99.6 100.0 99.8 99.8 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.7 99.1 99.7 100.0 100.0 99.4 99.7 99.4

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.8 99.8 99.8 99.8 99.6 100.0 100.0 99.8

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 96.0 100.0 100.0 100.0 100.0 100.0


99.6 100.0 99.3 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 99.5 100.0 100.0 100.0 100.0 100.0


99.7 99.8 99.7 99.8 99.8 99.8 99.9 99.9

99.3 99.9 99.4 99.3 99.7 99.6 99.8 99.6


98.9 99.2 98.9 99.1 99.2 99.2 99.5 99.2
Delivery Timing Delivey Process
(21.4%) (21.4%)

% Saat penyerahan kendaraan, dilakukan


Kemampuan menjawab pertanyaan saat proses
Ketepatan waktu penyerahan kendaraan sesuai

% Salesman menunjukkan langsung fitur

% Salesman mencantumkan waktu janji


penyerahan kendaraan di Surat Pesanan

kendaraan Bapak/Ibu berfungsi dengan


penggunaan dan kebutuhan kendaraan

% Pada saat pengiriman diadakan foto


pengisian form penyerahan kendaraan
Kondisi kendaraan saat proses serah terima

% Salesman menawarkan test drive

% Salesman memastikan fitur-fitur

bersama-sama dan ditandatangani


% Salesman menanyakan tentang

bersama dengan mobil baru


dengan yang dijanjikan

pengiriman kendaraan

Kendaraan
kendaraan

baik
Q14 Q16 Q18 Q7 Q8 Q10 Q12 Q15 Q17 Q19
94.4 98.9 97.8 88.9 77.8 100.0 100.0 100.0 100.0 100.0
96.1 99.3 97.6 96.6 91.5 93.2 96.6 98.3 100.0 100.0

100.0 96.7 97.8 88.9 88.9 88.9 100.0 100.0 100.0 100.0
99.2 98.8 98.8 96.6 84.7 96.6 98.3 98.3 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.1 99.4 98.6 97.1 80.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 80.0
99.1 99.4 99.1 100.0 91.4 100.0 100.0 100.0 100.0 97.1

98.9 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.8 99.7 97.5 100.0 86.4 100.0 98.3 100.0 100.0 98.3

100.0 100.0 100.0 100.0 77.8 88.9 88.9 100.0 100.0 100.0
99.0 99.3 98.6 100.0 79.7 93.2 94.9 100.0 98.3 100.0

100.0 100.0 100.0 100.0 100.0 88.9 100.0 100.0 100.0 100.0
97.3 98.6 98.0 98.3 91.5 98.3 100.0 98.3 100.0 100.0

100.0 100.0 100.0 100.0 80.0 100.0 100.0 100.0 100.0 100.0
98.9 100.0 99.1 100.0 80.0 97.1 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.4 99.7 98.0 100.0 85.7 100.0 94.3 100.0 100.0 100.0

99.1 99.4 99.4 96.9 90.8 95.4 98.5 100.0 100.0 98.5
98.1 99.3 98.3 98.6 86.0 97.2 97.9 99.3 99.8 99.5

95.8 95.8 95.0 100.0 83.3 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 97.9 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 99.7 99.7 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.8 99.8 99.8 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 98.2 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.9 99.9 99.8 100.0 99.4 99.8 100.0 100.0 100.0 100.0

99.4 99.6 99.6 98.1 94.4 97.2 99.1 100.0 100.0 99.1
99.0 99.6 99.1 99.3 93.0 98.6 99.0 99.7 99.9 99.8
% Bersedia untuk membeli kembali mobil

Penilaian terhadap pelayanan DAIHATSU

Return Rate - Tercall (%)


Return Rate - Target (%)
gratis pertama di 1 bulan atau 1000 km
% Sebelumnya sudah pernah membeli

% akan atau sudah melakukan servis


mengenai service gratis pertama di 1
% Dihubungi oleh staff kami setelah

% NPS : Akan merekomendasikan

% Diinformasikan oleh staff kami


Daihatsu kepada kerabat/ teman

Respondents
pengiriman kendaraan

bulan atau 1000 km

secara keseluruhan
mobil Daihatsu

di Daihatsu

Q20 Q21 Q23 Q24 Q26 Q27 Q25


88.9 11.1 100.0 100.0 100.0 44.4 98.9 9 90.0 20.9
94.9 32.2 93.2 94.9 93.1 57.1 98.0 59 98.3 28.6

100.0 33.3 100.0 100.0 100.0 44.4 100.0 9 90.0 8.1


100.0 23.7 96.6 93.2 96.6 35.7 99.3 59 98.3 11.5

100.0 40.0 100.0 100.0 100.0 80.0 100.0 5 83.3 6.8


100.0 37.1 100.0 97.1 100.0 75.0 98.6 35 97.2 11.0

100.0 0.0 100.0 100.0 100.0 40.0 100.0 5 83.3 20.0


100.0 17.1 97.1 97.1 94.1 37.5 99.1 35 97.2 24.8

100.0 11.1 100.0 100.0 100.0 44.4 100.0 9 90.0 25.0


98.3 20.3 93.2 96.6 100.0 57.1 99.2 59 98.3 24.3

100.0 33.3 88.9 100.0 100.0 22.2 100.0 9 90.0 19.6


98.3 18.6 93.2 100.0 96.6 35.7 99.5 59 98.3 22.9

100.0 44.4 100.0 100.0 100.0 55.6 100.0 9 90.0 31.0


98.3 28.8 93.2 93.2 96.6 57.1 98.3 59 98.3 25.2

100.0 60.0 100.0 100.0 100.0 100.0 100.0 5 83.3 18.5


97.1 37.1 100.0 100.0 100.0 75.0 100.0 35 97.2 22.3
100.0 20.0 80.0 100.0 100.0 80.0 100.0 5 83.3 35.7
100.0 25.7 94.3 100.0 100.0 75.0 99.4 35 97.2 22.3

98.5 27.7 96.9 100.0 100.0 52.3 99.8 65 87.8 16.0


98.4 26.2 95.2 96.6 97.2 53.9 99.0 435 19.1

0.0 0.0
91.7 16.7 83.3 75.0 100.0 100.0 96.7 12 33.3 19.7

100.0 80.0 100.0 100.0 100.0 100.0 100.0 5 50.0 7.6


100.0 39.6 97.9 100.0 100.0 88.9 99.6 48 80.0 8.6

100.0 66.7 100.0 100.0 100.0 100.0 100.0 3 50.0 8.1


100.0 60.6 100.0 100.0 100.0 100.0 99.4 33 91.7 11.1

100.0 40.0 100.0 100.0 100.0 100.0 100.0 5 50.0 20.8


100.0 34.5 98.2 100.0 100.0 100.0 100.0 55 91.7 29.9

100.0 20.0 100.0 100.0 100.0 100.0 100.0 5 50.0 20.0


100.0 29.1 98.2 100.0 100.0 100.0 100.0 55 91.7 28.4

100.0 0.0 100.0 100.0 100.0 100.0 100.0 5 50.0 38.5


100.0 10.9 100.0 100.0 100.0 100.0 100.0 55 91.7 9.9

100.0 0.0 100.0 100.0 100.0 100.0 100.0 5 50.0 35.7


100.0 20.4 100.0 100.0 100.0 100.0 100.0 54 90.0 24.5

100.0 0.0 100.0 100.0 100.0 100.0 100.0 5 50.0 22.7


100.0 23.6 100.0 100.0 100.0 100.0 100.0 55 91.7 32.0

100.0 40.0 100.0 100.0 100.0 100.0 100.0 5 50.0 83.3


100.0 27.3 100.0 100.0 100.0 100.0 100.0 55 91.7 45.5

100.0 20.0 100.0 100.0 100.0 100.0 100.0 5 50.0 21.7


100.0 40.0 100.0 100.0 100.0 100.0 100.0 55 91.7 23.5

100.0 27.9 100.0 100.0 100.0 100.0 100.0 43 46.7 18.6


99.8 30.0 99.0 99.4 100.0 #N/A 99.8 477 18.4

99.1 27.8 98.1 100.0 100.0 71.3 99.9 108 65.1 17.0
99.1 28.2 97.1 98.0 98.6 74.5 99.4 912 91.6 18.7
SSI 1M Telesurvey

SSI December 2022 Jan Feb 2022 Mar Apr 2022

Outlet Name W9 W8

1 Astra Daihatsu Badung Ngurah Rai D544 93.3 100.0


97.3 YTD 2022
YTD Last Year 96.5
2 Astra Daihatsu Denpasar Cokro D540 99.2 100.0
98.3 YTD 2022
YTD Last Year 99.3
3 Astra Daihatsu Denpasar Sanur D541 95.2 98.2
96.8 YTD 2022
YTD Last Year 96.9
4 Astra Daihatsu Gianyar D543 97.9 99.2
98.0 YTD 2022
YTD Last Year 98.2
5 Astra Daihatsu Singaraja D545 92.0 97.0
96.6 YTD 2022
YTD Last Year 97.6
6 Astra Daihatsu Tabanan D542 100.0 98.7
96.9 YTD 2022
YTD Last Year 98.2
AI - Bali Area AI - Bali Area 96.2 99.0
97.4 YTD 2022
YTD Last Year 97.8
1 Kharisma Sentosa Denpasar DD38 100.0 99.7
99.9 YTD 2022
YTD Last Year 99.5
2 Prima Parama Bertais DD55 93.9 100.0
98.7 YTD 2022
YTD Last Year 100.0
3 Prima Parama Cakra DD54 100.0 99.0
99.7 YTD 2022
YTD Last Year 99.8
4 Prima Parama Kupang DD56 100.0 100.0
100.0 YTD 2022
YTD Last Year 99.0
5 Prima Parama Pancor DD57 100.0 100.0
100.0 YTD 2022
YTD Last Year 100.0
6 Prima Parama Sumbawa DD89 99.7 100.0
98.3 YTD 2022
YTD Last Year 99.4
Dealer - Bali Area Dealer - Bali Area 99.1 99.7
99.6 YTD 2022
YTD Last Year 99.5
SSI - Bali Area SSI - Bali Area 97.6 99.3
98.3 YTD 2022
YTD Last Year 98.6
Mei Jun 2022 Jul Agust 2022 Sep Okt 2022 Nov Des 2022

W8 W8 W8 W1 W2 W3 W4 W5 W6 W7

97.4 95.3 98.3 100.0 100.0 100.0 99.4 99.5 99.6 99.6

97.7 96.3 97.6 96.2 98.1 98.1 98.7 99.0 99.2 99.2

97.2 95.3 98.3 100.0 94.6 94.6 93.8 95.3 96.3 96.3

98.0 97.1 96.8 100.0 100.0 100.0 100.0 100.0 99.0 99.0

97.1 92.8 99.5 100.0 100.0 100.0 100.0 100.0 100.0 100.0

97.0 100.0 100.0 100.0 100.0 90.4 90.4 91.3 91.3 87.2

97.4 96.0 98.3 99.4 98.5 97.2 97.3 97.6 97.9 97.1

100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 99.5 100.0 100.0 100.0 100.0 100.0

99.6 100.0 99.8 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 97.2 100.0 83.1 83.1 83.1 83.1

99.9 99.6 100.0 98.7 98.7 98.7 98.7

98.5 97.7 99.1 99.4 98.5 97.2 97.9 98.0 98.1 97.6
Dealershi
Sales Initiation Deal & Paperwork Sales Person Delivery Timing
p Facility
(19.1%) (17.9%) (20,2%) (21.4%)
(0.0%)

Kemudahan mencari informasi terkait Daihatsu

pembayaran, baik tunai ataupun kredit yang di

Kepuasan terhadap pelayanan sales secara


Kemudahan mencapai kesepakatan untuk
Kepuasan terkait fasilitas dealer Daihatsu

Tingkat responsif salesman saat update


mengenai status pengiriman kendaraan
Penjelasan wiraniaga saat menjelaskan

Kepuasaan terkait proses administrasi

Kesopanan dan keramahan salesman


transaksi final

keseluruhan
022

alami
W8 W9 W10
Q2 Q3 Q4 Q5 Q6 Q9 Q11 Q13
98.0 98.0 100.0 100.0 100.0 100.0 100.0 100.0
96.9 96.6 97.1 98.0 97.4 97.4 97.1 97.4

92.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


96.1 98.5 98.8 98.2 99.1 98.8 99.1 98.5

96.0 96.0 92.0 94.0 94.0 94.0 100.0 94.0


95.4 96.9 95.7 96.3 96.2 97.1 97.7 96.6

98.0 100.0 98.0 98.0 100.0 100.0 100.0 100.0


97.4 97.7 96.9 98.3 98.3 97.4 99.1 98.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


96.1 94.3 97.0 97.4 96.5 96.5 97.4 96.1

87.5 87.5 87.5 90.0 85.0 87.5 87.5 87.5


95.5 97.3 97.3 97.7 96.8 97.3 97.3 97.3

95.4 97.1 96.4 97.1 96.8 97.1 98.2 97.1


96.3 97.0 97.1 97.7 97.5 97.5 98.0 97.4

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.4 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
99.5 99.0 99.5 99.0 99.0 98.5 98.5 98.5

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


99.7 99.4 99.4 99.7 100.0 99.7 100.0 99.7

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

80.0 80.0 70.0 80.0 80.0 90.0 90.0 80.0


97.5 97.5 96.9 98.1 97.5 98.1 99.4 98.8

98.5 98.5 97.7 98.5 98.5 99.2 99.2 98.5


99.5 99.5 99.5 99.6 99.6 99.5 99.7 99.6

96.3 97.6 96.8 97.6 97.3 97.8 98.5 97.6


97.7 98.1 98.1 98.5 98.4 98.4 98.8 98.4
Delivery Timing Delivey Process
(21.4%) (21.4%)

% Saat penyerahan kendaraan, dilakukan


Kemampuan menjawab pertanyaan saat proses
Ketepatan waktu penyerahan kendaraan sesuai

% Salesman menunjukkan langsung fitur

% Salesman mencantumkan waktu janji


penyerahan kendaraan di Surat Pesanan

kendaraan Bapak/Ibu berfungsi dengan


penggunaan dan kebutuhan kendaraan

% Pada saat pengiriman diadakan foto


pengisian form penyerahan kendaraan
Kondisi kendaraan saat proses serah terima

% Salesman menawarkan test drive

% Salesman memastikan fitur-fitur

bersama-sama dan ditandatangani


% Salesman menanyakan tentang

bersama dengan mobil baru


dengan yang dijanjikan

pengiriman kendaraan

Kendaraan
kendaraan

baik
Q14 Q16 Q18 Q7 Q8 Q10 Q12 Q15 Q17 Q19
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.4 97.4 96.9 94.3 82.9 97.1 94.3 97.1 97.1 97.1

100.0 100.0 100.0 100.0 100.0 100.0 80.0 100.0 100.0 100.0
97.9 98.8 98.2 100.0 97.0 97.0 93.9 100.0 100.0 100.0

98.0 100.0 96.0 80.0 100.0 100.0 100.0 100.0 100.0 80.0
98.0 96.3 96.9 97.1 97.1 100.0 100.0 100.0 100.0 88.6

98.0 98.0 98.0 100.0 60.0 80.0 100.0 100.0 100.0 100.0
96.6 99.1 97.7 97.1 77.1 94.3 94.3 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
97.4 97.0 97.0 100.0 91.3 95.7 91.3 100.0 100.0 100.0

82.5 87.5 90.0 100.0 75.0 100.0 100.0 100.0 100.0 100.0
96.4 96.4 97.3 100.0 95.5 95.5 100.0 100.0 100.0 100.0

96.8 97.9 97.5 96.4 89.3 96.4 96.4 100.0 100.0 96.4
97.3 97.6 97.3 97.8 89.6 96.7 95.6 99.5 99.5 97.3

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 90.9 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 50.0 100.0 100.0 100.0 100.0 100.0
98.5 98.0 98.5 100.0 95.0 95.0 95.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 66.7 100.0 100.0 100.0 100.0 100.0
100.0 99.1 100.0 100.0 90.9 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

100.0 100.0 100.0 100.0 0.0 100.0 0.0 100.0 100.0 100.0
100.0 100.0 100.0 100.0 81.8 100.0 90.9 100.0 100.0 100.0

80.0 90.0 80.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
98.1 99.4 98.8 100.0 93.8 87.5 93.8 100.0 100.0 100.0

98.5 99.2 98.5 100.0 76.9 100.0 92.3 100.0 100.0 100.0
99.6 99.5 99.7 100.0 93.2 97.9 97.9 100.0 100.0 100.0

97.3 98.3 97.8 97.6 85.4 97.6 95.1 100.0 100.0 97.6
98.3 98.4 98.4 98.8 91.2 97.3 96.7 99.7 99.7 98.5
% Bersedia untuk membeli kembali mobil

Penilaian terhadap pelayanan DAIHATSU

Return Rate - Tercall (%)


Return Rate - Target (%)
gratis pertama di 1 bulan atau 1000 km
% Sebelumnya sudah pernah membeli

% akan atau sudah melakukan servis


mengenai service gratis pertama di 1
% Dihubungi oleh staff kami setelah

% NPS : Akan merekomendasikan

% Diinformasikan oleh staff kami


Daihatsu kepada kerabat/ teman

Respondents
pengiriman kendaraan

bulan atau 1000 km

secara keseluruhan
mobil Daihatsu

di Daihatsu

Q20 Q21 Q23 Q24 Q26 Q27 Q25


100.0 40.0 100.0 100.0 100.0 60.0 100.0 5 83.3 19.2
94.3 37.1 91.4 91.4 100.0 50.0 97.7 35 97.2 27.8

100.0 20.0 100.0 100.0 100.0 80.0 100.0 5 83.3 13.5


97.0 42.4 90.9 93.9 100.0 62.5 98.8 33 91.7 17.2

100.0 40.0 100.0 80.0 100.0 60.0 94.0 5 83.3 27.8


97.1 45.7 91.4 88.6 94.1 50.0 96.6 35 97.2 26.9

100.0 80.0 100.0 100.0 100.0 40.0 100.0 5 83.3 25.0


100.0 42.9 88.6 91.4 88.2 37.5 97.7 35 97.2 24.0

100.0 50.0 100.0 100.0 100.0 75.0 100.0 4 100.0 16.0


100.0 34.8 87.0 87.0 100.0 66.7 97.8 23 95.8 20.0

100.0 50.0 100.0 50.0 100.0 75.0 87.5 4 100.0 18.2


100.0 50.0 90.9 86.4 100.0 83.3 96.4 22 91.7 22.9

100.0 46.4 100.0 89.3 100.0 64.3 97.1 28 87.5 18.9


97.8 42.1 90.2 90.2 96.7 56.8 97.5 183 22.7

100.0 33.3 100.0 100.0 100.0 33.3 100.0 3 50.0 50.0


100.0 48.5 87.9 100.0 100.0 50.0 100.0 33 91.7 34.0
100.0 50.0 100.0 100.0 100.0 100.0 100.0 2 50.0 22.2
95.0 25.0 95.0 95.0 100.0 100.0 98.5 20 83.3 42.6

100.0 0.0 100.0 100.0 100.0 100.0 100.0 3 50.0 23.1


97.0 15.2 97.0 100.0 100.0 100.0 100.0 33 91.7 30.6

66.7 0.0 100.0 100.0 100.0 100.0 100.0 3 50.0 37.5


97.0 33.3 97.0 100.0 100.0 85.7 100.0 33 91.7 47.1

100.0 0.0 100.0 100.0 100.0 100.0 100.0 1 50.0 50.0


100.0 18.2 90.9 100.0 100.0 100.0 100.0 11 91.7 61.1

100.0 0.0 100.0 100.0 100.0 100.0 80.0 1 25.0 16.7


100.0 50.0 93.8 93.8 100.0 100.0 98.8 16 66.7 57.1

92.3 15.4 100.0 100.0 100.0 84.6 98.5 13 46.4 28.9


97.9 32.2 93.8 98.6 100.0 85.7 99.7 146 38.6

97.6 36.6 100.0 92.7 100.0 70.7 97.6 41 68.3 21.2


97.9 37.7 91.8 93.9 98.1 68.1 98.5 329 91.4 27.8
Q28. Apakah Bapak/Ibu melakukan pembelian dengan tukar
tambah/trade-in mobil sebelumnya?

Row Labels Ya Tidak Grand Total


Astra Daihatsu Bekasi 5 5
Astra Daihatsu Bekasi Narogong 9 9
Astra Daihatsu Bintaro 3 6 9
Astra Daihatsu BSD ABC 1 8 9
Astra Daihatsu Ciledug 5 5
Astra Daihatsu Harapan Indah 5 5
Astra Daihatsu Harmoni 2 2
Astra Daihatsu Jayakarta 5 5
Astra Daihatsu Karawaci 1 7 8
Astra Daihatsu Kelapa Gading 2 3 5
Astra Daihatsu Kramat Jati 1 3 4
Astra Daihatsu Palmerah 5 5
Astra Daihatsu Pamulang 5 5
Astra Daihatsu Pemuda 4 4
Astra Daihatsu Pluit 9 9
Astra Daihatsu Pondok Cabe 1 8 9
Astra Daihatsu Pondok Pinang 1 4 5
Astra Daihatsu Radio Dalam 5 5
Astra Daihatsu Roxy 5 5
Astra Daihatsu Senen 5 5
Astra Daihatsu Sunter 3 10 13
Grand Total 13 118 131
Q29. Apakah Bapak/Ibu ditawarkan cara pembelian dengan tukar
tambah/trade-in di Mobil 88 oleh salesman kami?

% Ya Row Labels Ya
0.0% Astra Daihatsu Bekasi
0.0% Astra Daihatsu Bekasi Narogong
33.3% Astra Daihatsu Bintaro 3
11.1% Astra Daihatsu BSD ABC 1
0.0% Astra Daihatsu Ciledug
0.0% Astra Daihatsu Harapan Indah
0.0% Astra Daihatsu Harmoni
0.0% Astra Daihatsu Jayakarta
12.5% Astra Daihatsu Karawaci 1
40.0% Astra Daihatsu Kelapa Gading 2
25.0% Astra Daihatsu Kramat Jati 1
0.0% Astra Daihatsu Palmerah
0.0% Astra Daihatsu Pamulang
0.0% Astra Daihatsu Pemuda
0.0% Astra Daihatsu Pluit
11.1% Astra Daihatsu Pondok Cabe 1
20.0% Astra Daihatsu Pondok Pinang 1
0.0% Astra Daihatsu Radio Dalam
0.0% Astra Daihatsu Roxy
0.0% Astra Daihatsu Senen
23.1% Astra Daihatsu Sunter 3
100.0% Grand Total 13
Tidak Total % Ya
0 0 -
0 0 -
0 3 100.0%
0 1 100.0%
0 0 -
0 0 -
0 0 -
0 0 -
0 1 100.0%
0 2 100.0%
0 1 100.0%
0 0 -
0 0 -
0 0 -
0 0 -
0 1 100.0%
0 1 100.0%
0 0 -
0 0 -
0 0 -
0 3 100.0%
0 13 100.0%
Q30. Apakah Bapak/Ibu melakukan tukar tambah/trade-in melalui
salesman kami?

Row Labels Ya Tidak Total


Astra Daihatsu Bekasi 0 0
Astra Daihatsu Bekasi Narogong 0 0
Astra Daihatsu Bintaro 3 0 3
Astra Daihatsu BSD ABC 1 0 1
Astra Daihatsu Ciledug 0 0
Astra Daihatsu Harapan Indah 0 0
Astra Daihatsu Harmoni 0 0
Astra Daihatsu Jayakarta 0 0
Astra Daihatsu Karawaci 1 0 1
Astra Daihatsu Kelapa Gading 2 0 2
Astra Daihatsu Kramat Jati 1 0 1
Astra Daihatsu Palmerah 0 0
Astra Daihatsu Pamulang 0 0
Astra Daihatsu Pemuda 0 0
Astra Daihatsu Pluit 0 0
Astra Daihatsu Pondok Cabe 1 0 1
Astra Daihatsu Pondok Pinang 1 0 1
Astra Daihatsu Radio Dalam 0 0
Astra Daihatsu Roxy 0 0
Astra Daihatsu Senen 0 0
Astra Daihatsu Sunter 3 0 3
Grand Total 13 0 13
Q31.Apakah Bapak/Ibu melakukan tukar tambah/trade-in di Perusahaan
mobil bekas resmi Astra yaitu Mobil 88?

% Ya Row Labels Ya
- Astra Daihatsu Bekasi
- Astra Daihatsu Bekasi Narogong
100.0% Astra Daihatsu Bintaro 3
100.0% Astra Daihatsu BSD ABC 1
- Astra Daihatsu Ciledug
- Astra Daihatsu Harapan Indah
- Astra Daihatsu Harmoni
- Astra Daihatsu Jayakarta
100.0% Astra Daihatsu Karawaci 1
100.0% Astra Daihatsu Kelapa Gading 2
100.0% Astra Daihatsu Kramat Jati 1
- Astra Daihatsu Palmerah
- Astra Daihatsu Pamulang
- Astra Daihatsu Pemuda
- Astra Daihatsu Pluit
100.0% Astra Daihatsu Pondok Cabe 1
100.0% Astra Daihatsu Pondok Pinang 1
- Astra Daihatsu Radio Dalam
- Astra Daihatsu Roxy
- Astra Daihatsu Senen
100.0% Astra Daihatsu Sunter 3
100.0% Grand Total 13
Tidak Total % Ya
0 0 -
0 0 -
0 3 100.0%
0 1 100.0%
0 0 -
0 0 -
0 0 -
0 0 -
0 1 100.0%
0 2 100.0%
0 1 100.0%
0 0 -
0 0 -
0 0 -
0 0 -
0 1 100.0%
0 1 100.0%
0 0 -
0 0 -
0 0 -
0 3 100.0%
0 13 100.0%
Row Labels Pengganti Pertama Tambahan
Bali 12 15 14
Astra Daihatsu Badung Ngurah Rai 1 3 1
Astra Daihatsu Denpasar Cokro 2 3
Astra Daihatsu Denpasar Sanur 3 2
Astra Daihatsu Gianyar 4 1
Astra Daihatsu Singaraja 2 2
Astra Daihatsu Tabanan 1 1 2
Kharisma Sentosa Denpasar 1 2
Prima Parama Bertais 1 1
Prima Parama Cakra 1 1 1
Prima Parama Kupang 2 1
Prima Parama Pancor 1
Prima Parama Sumbawa 1
DKI 1 28 83 45
Armada Auto Tara Cikokol 3 2
Armada Auto Tara KS Tubun 1 2
Armada Auto Tara Sawah Besar 1
Asco Fatmawati 2 1
Asco Ps Minggu 2 1
Asco Teluk Naga 3
Astra Daihatsu Bintaro 3 3 3
Astra Daihatsu BSD ABC 4 4 1
Astra Daihatsu Ciledug 5
Astra Daihatsu Harmoni 1 1
Astra Daihatsu Jayakarta 2 1 2
Astra Daihatsu Karawaci 2 3 3
Astra Daihatsu Palmerah 5
Astra Daihatsu Pamulang 1 3 1
Astra Daihatsu Pondok Cabe 2 3 4
Astra Daihatsu Pondok Pinang 2 2 1
Astra Daihatsu Radio Dalam 2 3
Astra Daihatsu Roxy 2 2 1
Astra Daihatsu Senen 4 1
Astra Daihatsu Serang 2 6 1
Astrido Cilegon 1 1
Astrido Daan Mogot 3 2
Astrido Kamal 2 1
Astrido Kb. Jeruk 1 1
Astrido Kunir 1 2
Astrido Serpong 1 1 3
Kzu Cengkareng 1 2
Prima Parama Ciputat 1 2
PRM Pandeglang 2 1
TMS Gading Serpong 1 4
Tunas Balaraja 1
Tunas Cilegon 1 4
Tunas Lebak 1 2
Tunas Mampang 2 1
Tunas Pecenongan 2 1
Tunas Soepomo 2 1
DKI 2 32 92 44
Armada Auto Tara Depok 2 1
Armada Auto Tara Kalimalang 3 2
Asco Bekasi 1 3 1
Asco Dewi Sartika 3
Asco Tanjung Priok 1
Astra Daihatsu Bekasi 1 4
Astra Daihatsu Bekasi Cikarang 1 4
Astra Daihatsu Bekasi Narogong 2 4 3
Astra Daihatsu Bogor Pajajaran 2 4 3
Astra Daihatsu Bogor Tajur 4
Astra Daihatsu Bogor Yasmin 4 2 3
Astra Daihatsu Cianjur 1 2 2
Astra Daihatsu Cibinong 2 5 2
Astra Daihatsu Cibubur 3 3 3
Astra Daihatsu Harapan Indah 2 3
Astra Daihatsu Karawang Barat 6 3
Astra Daihatsu Kelapa Gading 3 2
Astra Daihatsu Kramat Jati 1 2 1
Astra Daihatsu Pemuda 1 3
Astra Daihatsu Pluit 1 5 3
Astra Daihatsu Sukabumi 1 3 1
Astra Daihatsu Sunter 4 5 4
Astrido Cikarang 3 2
Astrido Otista 2 1
TMS Cileungsi 5
Tunas Bandengan 1 2
Tunas Cakung 1 1 1
Tunas Cinere 3
Tunas Kelapa Gading 1 1 1
Tunas Matraman 3
Tunas Pondok Gede 1 2 1
Tunas Rengasdengkolok 1
IBT 12 70 38
Astra Daihatsu Bitung 2 1 2
Astra Daihatsu Bone 2 3
Astra Daihatsu Gorontalo 1 5 3
Astra Daihatsu Jayapura 1 3 1
Astra Daihatsu Kotamobagu 1 3 1
Astra Daihatsu Makassar Alauddin 5 4
Astra Daihatsu Makassar Urip Sumoharjo 2 4 3
Astra Daihatsu Manado Malalayang 3 2
Astra Daihatsu Manado Martadinata 6 3
Astra Daihatsu Maros 1 3 1
Astra Daihatsu Palopo 1 2 2
Jujur Jaya Sakti 1 3 1
Kharisma Sentosa Ambon 1 2
Kharisma Sentosa Kendari 3 2
Kharisma Sentosa Makassar 5
Kharisma Sentosa Manado 2 1
Kharisma Sentosa Palu 1
Makassar Raya Motor Bone 3
Makassar Raya Motor Kendari 2 3
Makassar Raya Motor Kolaka 2
Makassar Raya Motor Palopo 2 1
Makassar Raya Motor Palu 2 3
Makassar Raya Motor Parepare 3
Serba Mulia Auto Jayapura 2 1
Serba Mulia Auto Sorong 3
Jabar 22 54 19
Astra Daihatsu Bandung ABC 2 5 2
Astra Daihatsu Bandung Asia Afrika 3 2 4
Astra Daihatsu Bandung Cibeureum 4 4 1
Astra Daihatsu Bandung Cibiru 4 1
Astra Daihatsu Bandung Cimahi 5
Astra Daihatsu Bandung Pasirkaliki 1 4
Astra Daihatsu Bandung Setiabudi 2 6 1
Astra Daihatsu Cirebon Tuparev 3 3 3
Astra Daihatsu Indramayu 4 1
Astra Daihatsu Purwakarta 1 2 2
Astra Daihatsu Tasikmalaya 1 6 2
Astrido Cirebon 1
Astrido Rancaekek 2 1
Kharisma Siliwangi Bandung KOPO 1 2
Tunas Bandung, A. Yani 2 1
Tunas Bandung, Soekarno Hatta 2 1
Tunas Garut 3
Jateng 21 44 48
AIM Cilacap 1 2
AIM Magelang 2 1
AIM Purwokerto 1 3 1
AIM Wonosobo 1 2
Astra Daihatsu Klaten 2 3
Astra Daihatsu Pekalongan 3 2
Astra Daihatsu Semarang Majapahit 1 3 5
Astra Daihatsu Semarang Mangkang 1 4
Astra Daihatsu Semarang Pudak Payung 2 1 2
Astra Daihatsu Sleman Maguwo 2 1 2
Astra Daihatsu Solo Adi Sucipto 1 1 3
Astra Daihatsu Solo Baru 2 2 1
Astra Daihatsu Tegal 7 2
Astra Daihatsu Yogyakarta Magelang 2 2 5
Astra Daihatsu Yogyakarta Mataram 2 2 1
Astra Daihatsu Yogyakarta Sutoyo 1 1 2
Kzu Dr Cipto 1 2
Kzu Kudus 2 1
Kzu Pati 1 2
Kzu Salatiga 2 1
Kzu Sudirman 3 2
MZU Bantul 2 1
MZU Sragen 1
MZU Surakarta 1 1 1
SZU Sukoharjo 1 1 2
Jatim 20 81 38
AIM Rungkut 1 1 1
Asco Banyuwangi 2
Asco Jember 4 1
Asco Jemur Sari 3
Asco Mastrip 2 1
Astra Daihatsu Blitar 3 2
Astra Daihatsu Gresik 1 5 3
Astra Daihatsu Kediri 5 2 2
Astra Daihatsu Madiun 5
Astra Daihatsu Malang A. Yani 1 7 1
Astra Daihatsu Malang Kebon Sari 3 2
Astra Daihatsu Mojokerto 1 3 1
Astra Daihatsu Pasuruan 1 7 1
Astra Daihatsu Sidoarjo Trosobo 1 3 1
Astra Daihatsu Surabaya HR Muhammad 3 4 2
Astra Daihatsu Surabaya Panglima Sudirman 6 3
Astra Daihatsu Surabaya Pengampon 3 2
Astra Daihatsu Surabaya Waru 3 2 4
Jolo Motor Madiun 3
Jolo Motor Malang 1 2
Karunia Motor Banyuwangi 2 1
Karunia Motor Surabaya 1 3 1
Karunia Pamekasan 1 1
Kharisma Sejahtera Bojonegoro 2 1
Kharisma Sejahtera Diponegoro 1 2 1
Kharisma Sejahtera Lamongan 3
Kharisma Sejahtera Situbondo 1
Kharisma Sentosa Surabaya Pucang 2 1
Kalimantan 12 63 33
Astra Daihatsu Balikpapan 7 2
Astra Daihatsu Banjarbaru 2 4 3
Astra Daihatsu Banjarmasin 2 1 2
Astra Daihatsu Panajam 5
Astra Daihatsu Pontianak Imam Bonjol 1 6 2
Astra Daihatsu Pontianak Kubu Raya 1 4 4
Astra Daihatsu Samarinda 4 5
Astra Daihatsu Sangatta 1 4
Astra Daihatsu Tenggarong 1 4
Serba Mulia Auto Balikpapan 1 4
Serba Mulia Auto Samarinda 1 1 1
TMS Banjarmasin 1 2 2
TMS Martapura 1 3 1
TMS Samarinda 5
TMS Sampit 1 4
TMS Sintang 4 1
TMS Tarakan 3 2
Tri Mandiri Sejati Palangkaraya 5
Sumatera 29 115 46
Astra Daihatsu Banda Aceh 2 4 3
Astra Daihatsu Bandar Jaya 1 4
Astra Daihatsu Batam 1 6 2
Astra Daihatsu Jambi 1 6 2
Astra Daihatsu Lampung 3 4 2
Astra Daihatsu Lampung Soekarno Hatta 5
Astra Daihatsu Medan Johor 3 2
Astra Daihatsu Medan Krakatau 2 8 3
Astra Daihatsu Medan Sisingamangaraja 1 5 3
Astra Daihatsu Padang 1 7 1
Astra Daihatsu Palembang Plaju 1 2 2
Astra Daihatsu Palembang Veteran 1 6 2
Astra Daihatsu Pekanbaru Panam 2 6 1
Astra Daihatsu Pekanbaru Sudirman 1 6 2
Astra Daihatsu Prabumulih 1 3 1
Capella Medan Medan, Banda Aceh 2 1
Capella Medan Medan, Gatsu 1 2 1
Capella Medan Medan, Gatsu 2 2 1
Capella Medan Medan, Kisaran 1 1
Capella Medan Medan, P. Siantar 2
Capella Medan Medan, P. Sidempuan 2
Capella Medan Pekanbaru, Arengka 2 1 2
Capella Medan Pekanbaru, Duri 4 1
Capella Medan Rantau Prapat 2
Capella Medan Tebing Tinggi 1
Capella Padang 2 1
Capella Sudirman 2 1
DAW Langkat 1 1
DAW Medan 5
Encartha Indonesia 2 1 2
Surya Sentosa Pratama 1 2 2
TMS Bangka Belitung 2 3
Tunas Bengkulu 2 1
Tunas Lampung 1 1 1
Tunas Musi Banyuasin 1 3
Tunas Palembang 2 2 1
Grand Total 188 617 325
Grand Total % Pengganti % Pertama % Tambahan
41 29.3% 36.6% 34.1%
5 20.0% 60.0% 20.0%
5 40.0% 0.0% 60.0%
5 60.0% 40.0% 0.0%
5 80.0% 0.0% 20.0%
4 0.0% 50.0% 50.0%
4 25.0% 25.0% 50.0%
3 0.0% 33.3% 66.7%
2 0.0% 50.0% 50.0%
3 33.3% 33.3% 33.3%
3 0.0% 66.7% 33.3%
1 0.0% 100.0% 0.0%
1 0.0% 100.0% 0.0%
156 17.9% 53.2% 28.8%
5 0.0% 60.0% 40.0%
3 0.0% 33.3% 66.7%
1 0.0% 100.0% 0.0%
3 0.0% 66.7% 33.3%
3 0.0% 66.7% 33.3%
3 0.0% 100.0% 0.0%
9 33.3% 33.3% 33.3%
9 44.4% 44.4% 11.1%
5 0.0% 100.0% 0.0%
2 50.0% 50.0% 0.0%
5 40.0% 20.0% 40.0%
8 25.0% 37.5% 37.5%
5 0.0% 100.0% 0.0%
5 20.0% 60.0% 20.0%
9 22.2% 33.3% 44.4%
5 40.0% 40.0% 20.0%
5 40.0% 60.0% 0.0%
5 40.0% 40.0% 20.0%
5 0.0% 80.0% 20.0%
9 22.2% 66.7% 11.1%
2 50.0% 50.0% 0.0%
5 0.0% 60.0% 40.0%
3 0.0% 66.7% 33.3%
2 50.0% 50.0% 0.0%
3 33.3% 66.7% 0.0%
5 20.0% 20.0% 60.0%
3 0.0% 33.3% 66.7%
3 0.0% 33.3% 66.7%
3 0.0% 66.7% 33.3%
5 0.0% 20.0% 80.0%
1 0.0% 0.0% 100.0%
5 20.0% 80.0% 0.0%
3 0.0% 33.3% 66.7%
3 0.0% 66.7% 33.3%
3 0.0% 66.7% 33.3%
3 0.0% 66.7% 33.3%
168 19.0% 54.8% 26.2%
3 0.0% 66.7% 33.3%
5 0.0% 60.0% 40.0%
5 20.0% 60.0% 20.0%
3 0.0% 100.0% 0.0%
1 0.0% 100.0% 0.0%
5 20.0% 80.0% 0.0%
5 20.0% 80.0% 0.0%
9 22.2% 44.4% 33.3%
9 22.2% 44.4% 33.3%
4 0.0% 100.0% 0.0%
9 44.4% 22.2% 33.3%
5 20.0% 40.0% 40.0%
9 22.2% 55.6% 22.2%
9 33.3% 33.3% 33.3%
5 0.0% 40.0% 60.0%
9 0.0% 66.7% 33.3%
5 60.0% 0.0% 40.0%
4 25.0% 50.0% 25.0%
4 25.0% 75.0% 0.0%
9 11.1% 55.6% 33.3%
5 20.0% 60.0% 20.0%
13 30.8% 38.5% 30.8%
5 0.0% 60.0% 40.0%
3 0.0% 66.7% 33.3%
5 0.0% 100.0% 0.0%
3 33.3% 66.7% 0.0%
3 33.3% 33.3% 33.3%
3 0.0% 100.0% 0.0%
3 33.3% 33.3% 33.3%
3 0.0% 100.0% 0.0%
4 25.0% 50.0% 25.0%
1 0.0% 0.0% 100.0%
120 10.0% 58.3% 31.7%
5 40.0% 20.0% 40.0%
5 40.0% 60.0% 0.0%
9 11.1% 55.6% 33.3%
5 20.0% 60.0% 20.0%
5 20.0% 60.0% 20.0%
9 0.0% 55.6% 44.4%
9 22.2% 44.4% 33.3%
5 0.0% 60.0% 40.0%
9 0.0% 66.7% 33.3%
5 20.0% 60.0% 20.0%
5 20.0% 40.0% 40.0%
5 20.0% 60.0% 20.0%
3 0.0% 33.3% 66.7%
5 0.0% 60.0% 40.0%
5 0.0% 100.0% 0.0%
3 0.0% 66.7% 33.3%
1 0.0% 100.0% 0.0%
3 0.0% 100.0% 0.0%
5 0.0% 40.0% 60.0%
2 0.0% 0.0% 100.0%
3 0.0% 66.7% 33.3%
5 0.0% 40.0% 60.0%
3 0.0% 100.0% 0.0%
3 0.0% 66.7% 33.3%
3 0.0% 100.0% 0.0%
95 23.2% 56.8% 20.0%
9 22.2% 55.6% 22.2%
9 33.3% 22.2% 44.4%
9 44.4% 44.4% 11.1%
5 0.0% 80.0% 20.0%
5 0.0% 100.0% 0.0%
5 20.0% 80.0% 0.0%
9 22.2% 66.7% 11.1%
9 33.3% 33.3% 33.3%
5 0.0% 80.0% 20.0%
5 20.0% 40.0% 40.0%
9 11.1% 66.7% 22.2%
1 0.0% 0.0% 100.0%
3 0.0% 66.7% 33.3%
3 33.3% 66.7% 0.0%
3 66.7% 33.3% 0.0%
3 66.7% 33.3% 0.0%
3 0.0% 100.0% 0.0%
113 18.6% 38.9% 42.5%
3 0.0% 33.3% 66.7%
3 0.0% 66.7% 33.3%
5 20.0% 60.0% 20.0%
3 0.0% 33.3% 66.7%
5 0.0% 40.0% 60.0%
5 0.0% 60.0% 40.0%
9 11.1% 33.3% 55.6%
5 20.0% 0.0% 80.0%
5 40.0% 20.0% 40.0%
5 40.0% 20.0% 40.0%
5 20.0% 20.0% 60.0%
5 40.0% 40.0% 20.0%
9 0.0% 77.8% 22.2%
9 22.2% 22.2% 55.6%
5 40.0% 40.0% 20.0%
4 25.0% 25.0% 50.0%
3 33.3% 66.7% 0.0%
3 0.0% 66.7% 33.3%
3 33.3% 0.0% 66.7%
3 0.0% 66.7% 33.3%
5 0.0% 60.0% 40.0%
3 66.7% 33.3% 0.0%
1 0.0% 0.0% 100.0%
3 33.3% 33.3% 33.3%
4 25.0% 25.0% 50.0%
139 14.4% 58.3% 27.3%
3 33.3% 33.3% 33.3%
2 0.0% 100.0% 0.0%
5 0.0% 80.0% 20.0%
3 0.0% 100.0% 0.0%
3 0.0% 66.7% 33.3%
5 0.0% 60.0% 40.0%
9 11.1% 55.6% 33.3%
9 55.6% 22.2% 22.2%
5 0.0% 0.0% 100.0%
9 11.1% 77.8% 11.1%
5 0.0% 60.0% 40.0%
5 20.0% 60.0% 20.0%
9 11.1% 77.8% 11.1%
5 20.0% 60.0% 20.0%
9 33.3% 44.4% 22.2%
9 0.0% 66.7% 33.3%
5 0.0% 60.0% 40.0%
9 33.3% 22.2% 44.4%
3 0.0% 100.0% 0.0%
3 33.3% 66.7% 0.0%
3 0.0% 66.7% 33.3%
5 20.0% 60.0% 20.0%
2 0.0% 50.0% 50.0%
3 0.0% 66.7% 33.3%
4 25.0% 50.0% 25.0%
3 0.0% 100.0% 0.0%
1 0.0% 100.0% 0.0%
3 0.0% 66.7% 33.3%
108 11.1% 58.3% 30.6%
9 0.0% 77.8% 22.2%
9 22.2% 44.4% 33.3%
5 40.0% 20.0% 40.0%
5 0.0% 100.0% 0.0%
9 11.1% 66.7% 22.2%
9 11.1% 44.4% 44.4%
9 0.0% 44.4% 55.6%
5 0.0% 20.0% 80.0%
5 20.0% 80.0% 0.0%
5 20.0% 0.0% 80.0%
3 33.3% 33.3% 33.3%
5 20.0% 40.0% 40.0%
5 20.0% 60.0% 20.0%
5 0.0% 100.0% 0.0%
5 20.0% 80.0% 0.0%
5 0.0% 80.0% 20.0%
5 0.0% 60.0% 40.0%
5 0.0% 100.0% 0.0%
190 15.3% 60.5% 24.2%
9 22.2% 44.4% 33.3%
5 20.0% 80.0% 0.0%
9 11.1% 66.7% 22.2%
9 11.1% 66.7% 22.2%
9 33.3% 44.4% 22.2%
5 0.0% 100.0% 0.0%
5 0.0% 60.0% 40.0%
13 15.4% 61.5% 23.1%
9 11.1% 55.6% 33.3%
9 11.1% 77.8% 11.1%
5 20.0% 40.0% 40.0%
9 11.1% 66.7% 22.2%
9 22.2% 66.7% 11.1%
9 11.1% 66.7% 22.2%
5 20.0% 60.0% 20.0%
3 0.0% 66.7% 33.3%
3 0.0% 66.7% 33.3%
3 0.0% 66.7% 33.3%
2 0.0% 50.0% 50.0%
2 0.0% 100.0% 0.0%
2 0.0% 100.0% 0.0%
5 40.0% 20.0% 40.0%
5 0.0% 80.0% 20.0%
2 0.0% 0.0% 100.0%
1 0.0% 0.0% 100.0%
3 0.0% 66.7% 33.3%
3 0.0% 66.7% 33.3%
2 0.0% 50.0% 50.0%
5 0.0% 100.0% 0.0%
5 40.0% 20.0% 40.0%
5 20.0% 40.0% 40.0%
5 40.0% 60.0% 0.0%
3 0.0% 66.7% 33.3%
3 33.3% 33.3% 33.3%
4 25.0% 75.0% 0.0%
5 40.0% 40.0% 20.0%
1130 16.6% 54.6% 28.8%

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