Actionable Insights

from Streaming Petabytes!

A Powerful Platform for Telco Big Data

The advent of Big Data is taking by storm all industries, including
telecommunications. The value of Big Data Analytics lies mainly in
generating deep insights into a Communication Service Provider’s
(CSP) business and leveraging these to proactively trigger intelligence-
driven actions fast – preferably in real or near-real time.
Intracom Telecom has embarked on the Big Data technology by
introducing BigStreamer™, a Big Data and Complex Event Processing
solution, that enables CSPs to employ advanced Artificial Intelligence
and Machine Learning algorithms and create real-time, telco-specific,
data powered applications in an end-to-end way.
BigStreamer™ comprises four strategically defined modules:
1. A Hadoop-enabled Telco Adapters Repository ensures that the
Big Data platform can seamlessly capture data from virtually any
information source, such as the CSP’s network elements and O/BSS
infrastructure, as well as any existing data warehouse.
2. A telco-oriented Data & Event Object Model maps incoming raw
data into the TM Forum’s SID standard model. In this way, any person
or system accessing the mapped data has an unambiguous and
well-defined interpretation of it. As a result, Big Data applications
based on this object model become “future-proof” and resilient to
changes in data sources and structure.
3. A telco-specific Business & Operational Metrics Repository that
follows TM Forum’s balanced scorecard approach (Customer
Experience, Revenue & Margin and Operational Efficiency) as
reflected in the Business Performance Measurement System
(BPMS).
4. An Event Stream Processor (ESP) captures streaming data,
correlates occurring events and automatically generates triggers
or alerts for subsequent actions by other systems.

Fig.1: BigStreamer™ Conceptual Architecture

Integrate with Make Data Calculate Leverage

Data Sources Usable Metrics Outcomes
Data Sources Alerts Systems &
Applications

BSS
Telco Adapters Data & Event Metrics Customer
Triggers Experience
Repository Object Model Repository
OSS

Event Stream Processor

Network Corporate Users
Reports
Marketing
BigStreamer™ Ecosystem
Operations
DWH Dashboards
Hadoop Ad-hoc Analytics Reporting Visualization
Customer Care
Actionable Insights
from Streaming Petabytes!

Use Cases
With BigStreamer™ CSPs become more competitive by combining • Customer Network Experience
data analytics intelligence with real-time actions and realizing a wide BigStreamer™ leverages network data sources to generate
range of innovative use cases, such as: hundreds of real time KPIs and advanced analytics and help CSPs
quantify the delivered fixed and mobile network’s QoE as perceived
• Churn Prevention
by subscribers. The operator can view aggregated QoE metrics
BigStreamer™ continuously calculates metrics on each and every
for the whole network or specific segments, or even drill in to an
individual subscriber to predict their probability to churn. Whenever
individual subscriber. An overall Customer Satisfaction Index (CSI)
the perceived probability to churn exceeds a predefined critical
is continuously calculated and can be used to build applications
threshold, BigStreamer™ automatically triggers, in real-time, a
(e.g. campaigns, alerts, etc.) that are triggered automatically when
marketing campaign to the particular subscriber, aiming at keeping
a subscriber’s CSI index is below a specific threshold.
them satisfied and reversing their propensity to churn.
• Artificial Intelligence for Network Insights
• Insights Monetization
BigStreamer™ utilizes Machine Learning and Statistical Analysis
BigStreamer™ enables CSPs to generate revenues by monetizing
algorithms for predictive maintenance actions, maintenance
the (anonymized) data produced by all mobile subscribers as they
time windows selection for revenue loss & service disruption
move across the covered territory. They can measure, compare and
minimization, incident forecasting and analysis of expected
understand what factors influence the number of people visiting a
business or network impact.
location (e.g. a shopping mall) at any time.

BigStreamer™ enables the interactive visualization of multiple critical metrics.

About Intracom Telecom

Intracom Telecom is a global telecommunication systems and solutions vendor operating for over 40 years in the market. The company has become the benchmark
in fixed wireless access and it successfully innovates in the 5G/4G wireless fronthaul, backhaul and small-cell SON backhaul international arena. Intracom Telecom
offers a comprehensive portfolio of revenue-generating software solutions and a complete range of ICT services, focusing on IoT, SDN/NFV, Big Data analytics &
data-driven intelligence, and Smart City solutions. The company also addresses the Energy & Utilities industry, emphasizing on smart metering and end-to-end IT
solutions. Intracom Telecom maintains its own R&D and production facilities and invests significantly in developing cutting-edge products and integrated solutions.
The company has extensive know-how and a proven track record in the market, serving more than 100 renowned customers in over 70 countries. Its subsidiaries span
across Europe, Russia/CIS, the Middle East and Africa, Asia and North America.

Intracom Telecom To confirm the latest product information and find your nearest Intracom Telecom representative, contact us at
04-2018

19.7 km Markopoulou Ave., Peania, Athens, GR 19002 sales@intracom-telecom.com or visit our website. All information contained in this document is subject to change without prior notice.
t: +30 2106671000 | f: +30 2106671001 Intracom Telecom, the Intracom Telecom logo, BigStreamer and the BigStreamer logo are trademarks or registered trademarks of
www.intracom-telecom.com Intracom S.A. Telecom Solutions. All other trademarks are property of their respective owners.
© 2018 Intracom S.A. Telecom Solutions