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Senior Manager (Team Head), Call Centre (Banking)

A fast-growing China-based Bank is looking for a high-calibre Team Head to assist the Head of Call
Centre to formulate policy and monitor the daily operation of Call Centre.

Responsibilities:

• Assist the Head of Call Centre to formulate management policies, operating strategies, operating
costs etc., to improve services efficiency and expand the scope of business
• To monitor the daily operation and team building of the centre, guide, supervise and evaluate the
performance of each team member
• Carry out internal management, business training, cultivate excellent service teams, establish
good internal communication channels, set up reasonable incentive mechanisms.
• Identify and establish metrics, benchmarks and key performance indicators (KPIs) system

Requirements:

• Degree holder in Business related disciplines or relevant equivalent experience

• Holder of IIQE and HKSI is a must, professional qualification with CFP or CFA will be an advantage
• Around 8 - 10 years of customer service experience in banking / financial institution, with at least
5 years in call centre operation
• Solid organizational, management, administrative skills in a style which exhibits maturity,
leadership and sensitivity and teamwork
• Demonstrated strong planning, organization, leadership and change management capabilities
• Proficient in both spoken and written English and Chinese, fluent in Putonghua is preferable

Interested parties please send your resume in word format with current & expected salary and notice
period to dickson@hkjobc.com. For details, please feel free to contact Dickson at 5428 7949.

香港中環威靈頓街 156 號二樓

2/F., 156 Wellington Street, Central, Hong Kong
Tel: 3679 3635 Email: job@hkjobc.com Website: www.hkjobc.com Fax: 3585 0630
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