1.You are a customer in a hotel. Your
A
neighbour is playing very loud music again!
Go to reception and complain.
2.You have just arrived home from
work/school. You are really hungry, but your
roommate has used all the pots and pans in
your kitchen.
3.You are in a new restaurant, you ordered
30 minutes ago and the food is not coming.
You are very hungry.
Speak to the waiter.
4.You bought a pair of jeans in your
favourite shop, but once you tried them on
at home you noticed a hole in the pocket.
You want to return them.
5.You are in a very busy café and the waiter
has brought you a cup of coffee, but you
ordered tea.
Speak to the waiter.
6.You are a teacher and your student
always comes to class late. You need to
speak to him/her and explain that this is
creating a problem for you and the other
students.
7.You are doing a new job that you really
like, but you have realised that your last pay
cheque was lower than you expected. You
are quite angry.
Speak to your boss.
8.You work as a computer software
developer, but your computer is running
really slow because your friend has
downloaded lots of films on it.
Speak to your friend.
1.You are a receptionist in a hotel.
customer has complained several times
about loud music, but nobody else can hear
it.
2.You are a very busy professional cook
and needed to practise cooking a dish at
home before going to your restaurant. Now
it’s late and you have to go to work.
3.You are a waiter in a newly-opened
restaurant. You are very tired because you
have been working on your own all day.
You see that some customers still need to
get their food.
4.You work in a clothes shop and have
received lots of complaints about a new line
of jeans. Your manager has told you to stop
giving refunds to customers.
5.You are a waiter in a coffee shop and you
have just realised that you made a mistake
with an order.
Speak to the customer.
6.You are a student and you take the train
to school. There have been lots of delays
because of an ongoing strike and you
always get to school late.
Speak to the teacher.
7.You are a manager of a small company,
but your last month was not very successful
and you had to cut some costs.
You need to speak to your employees.
8.You work as a cinema critic and are very
passionate about your job. You need to
watch a film every day in order to write your
reviews, but your computer doesn’t work.
Your roommate has given you their
computer so you can do your job. But
he/she is not happy.